Dr Reiswig did a marvelous job. She is attentive and earnest. Wise beyond her years. She makes is…read moreclear that this practice will continue to maintain its high standards long after Dr Hoffman follows me into retirement.

Dr. Reiswig did an excellent job reading up on my history and offering a new perspective on my eye…read morehealth. Would highly recommend her!

I am all about being on time. Today there was a crash on the way so that did slow us down…read more We were turned away from our appointment an was told there's a10min window. We were standing at the desk at 10:11. Back in the car by 10:12. I was so dang mad!! To avoid showing my butt to the one person waiting. I just decided I will take my money elsewhere.. when people ask for an eye doctor, I will advise to stay away from this place. Don't go if you think you're gonna be running late. You are wasting you gas. Definitely not gonna be back. Janice Box

This wholesome appearing optometrist office and its accompanying website is actually owned by…read moreprivate equity firm, AEG. You may google them and repute is less than stellar. How does that effect us? They have a proprietary scheduling system fraught with failures (it too bubbling with complaints) Do not use their Fulghum website for scheduling or zocdoc. System double books, has no triage capability to determine complexity beyond 10 min assigned. Staff is versed in passification though no compensation for the time off you arranged, transportation et al. Please call directly. Talk with a person for appt., get a name and title. If in person, appt card. If phone, get an email confirmation with that name and title before leaving or hanging up respectively. Staff change. You still have risk of rescheduling showing up or more than one email change appt, but perhaps it can be lessened? No attestation as to the doc. He works south fl and Jax. No matter, affabilty and ability are of no use if he is not available.

This is a nice office with excellent physicians, friendly front desk associates, and knowledgeable…read moretechs. The exam was though and their selection of frames is top notch. I'd also like to note that the office was incredibly clean!

St. John's Eye Associates seriously mishandled my prescription and misled me about my options…read more Instead of providing the contacts I've always received under my insurance, they claimed I could only get a different type--at a much higher cost. When I later inquired about exchanging the unused lenses, they denied the possibility, only for my insurance to confirm that I should have been given my preferred contacts from the start. Rather than informing me of all my options upfront, they withheld crucial information, causing unnecessary frustration and financial strain. They only changed course **after** my insurance contacted them, which makes it clear that they had the facts all along but failed to act in my best interest. Whether due to negligence or greed, this experience was unacceptable. Patients deserve honesty and providers who prioritize their well-being--not ones who make things harder for them.

I absolutely love love this place. Everyone was extremely friendly and knowledgeable and Dr…read more Carvell has to be the kindest and most helpful eye doctor hands down that I've ever had. Extremely knowledgeable and really took time explain everything and answer all questions. Thank you Dr. Carvell!

Doctor is great but her staff is the worst, I saw the doctor 3 weeks ago and her staff has not…read moreordered my contacts and will not take my calls.

They were told I was in an emergency situation. Me and my mom had a choice go to my eye…read moreappointment. They did not cancel the appointment and charged a no show fee They will never get. BEcause I already had issues before their eye glasses range from free tacky frames to beautiful high-priced frames that fall apart easy at rages to 200 dollars. Not one pair survived a whole year. I bought frames from Vooglam even more beautiful and better quality but due to an accident I lost a screw didn't have an eyeglass kit so thought I'd ask them to put a screw in no because I didn't buy them there ended up giving the frames to an ex friend who stole them instead of putting the screw in. The office staff was heartless didn't call emergency when I said I was walking into traffic because the screw luckily a concerned person picked me up in the middle of the road calmed me down and took me home.

Dr Bateh and Dr Laurie are such amazing doctors I have never meet doctors that Genuinely care about…read moreeach and everyone of there patients they are very Dedicated to making sure each patient goes home happy. Plus look at this Prescription Gucci glasses they were so affordable I look forward to buying more in the future

The optometrist was professional, friendly, and patient. Office was clean and the experience was…read moreexcellent. Can recommend.

After going to another doctor in oak leaf I came here for a second opinion…read more The staff was friendly and the doctor really listened She corrected my incorrect prescription and followed up They also have me a few on new glasses as my old ones had taken up all my insurance would cover and were wrong from the last place Will be coming here from now on a highly recommend.

- Friendly and Helpful Staff - Dr. William Gebhard, OD was…read moregreat and took the time to explain everything - Met and exceeded my expectations - Would recommend

I made a significant payment for eye exam, glasses and contacts. The eye exam was fine, but I had…read moreissues with the glasses and contacts. I went to Trillium 3 times as my glass were so uncomfortable and painful I couldn't even wear them. Every time an adjustment was made a different part of the glasses caused pain. In addition these are progressive glasses and when the adjustments were made they didn't fit on my nose correctly which caused issues - I can only see farsighted. When the last adjustment was made I was rather concerned and asked 'what if I can't wear these'-I was told to check Amazon for some kind of eyeglass gear and if needed to call the manufacturer. Although effort was made to fix my glasses I don't see why I should be searching for something to fix my glasses nor call anyone. I purchased the glasses from Trillium, although you may not be legally liable, I would expect much more than this. Well I got arm guards for the arms of the glasses and it didn't work. Now I have scaley, red soars on the sides of my head and they hurt.

The doctor is a sincere and professional man. Our son got his exam and glasses there. I returned…read moreagain today for an updated eye exam and ordered new glasses too! He even helped my Dad with damaged frames around Christmas recently so he could drive back home in Panama City, Florida.

Doc was fine but be wary of his assistants. I was sold a pair of eye glasses whose frames were too…read moresmall. After going back 3 separate times for unsuccessful "adjustments" where I was assured some crap about how "the heat of your face will help expand the frames" - I ended up returning them completely because they kept going back to being tight enough to cause headaches. Did my return and re-opening of benefits go smoothly? Of course not. After almost 2 months of back and forth with them and my insurance company, I still don't have glasses and am left getting headaches at work because I can't get a new pair elsewhere. My benefits were locked, still considered used up for the year, and this office seemingly could care less about the speediness of its re-opening despite this whole thing being their fault. My insurance company called them again last week for what must have been the 12th time in 6 weeks and they were told that the claim hasn't even been submitted yet by McIntosh's office. That's what prompted this review. Doctor McIntosh will tell you that he wants you to leave his office completely satisfied but his assistants definitely do NOT help him achieve that. Since all the reviews here seem to be more than a year old, I'm hoping this one will help WARN would-be customers to steer clear of this office until he gets better assistants.