I have been a patient for over 15 years and my 2 daughters, always excellent service. Had an eye…read moreappointment yesterday, new people, new doctor, all were excellent in their service to me. The young lady that I dealt with on my lens prescription was very informative and gave excellent customer service. The cashier was awesome, very friendly and was chatting with us, very informative also. She checked us out and we left . We went to lunch and I went to look at my invoice and I notices it did not show my vision insurance copays. I called back to the office and spoke with a nice man, named Darrin. He got my info, looked up my account and said they did not have my insurance info in their system, he got what he needed and said he would get with the optical department. I got a call this morning, he told me everything had been entered and yes, I was due a refund and he could credit my card right then if I could give him some info. He ran the card while I was on the phone with him, told me how much everything was and this $$ was my refund back to my card. He apologized for the office's error. I just want to tell the whole office staff and to Darren , Thank You for your Prompt service of correcting this error. This kind of customer service is why I keep coming back to Orange Park Eye Center. Sherry Reinhardt

Ridiculously invasive request for personal information. I went to the Orange Park Eye Center to…read morelook for frames. The lady at the front desk asked me for my name and phone number to "put me on the schedule." I told her that I was just looking and did not want an appointment. She pressed me further and told me that they wanted to know who is in the building, which seemed odd. So, I gave her my name and phone number. Then, she asked for my birthday. I'm more or less flabbergasted at this point, since the business is located in Orange Park, not Beverly Hills. I told her to just put down 1/1/2020. Another staff member came out to request my birthday because they want to know who is in the building. Good grief, do they have a lot of thefts in that area? I have never had anyone ask for my personal details in order to look at eyeglasses frames.

The Dr was nice; very polite, helpful, and truly cares about what she does. The problem is the…read morefront support staff... my appt was at 3:20- I showed up 20min early, yet DID NOT WALK out the door until almost 6pm!! It seemed a bit disorganized and the staff were flustered over a patient record being misplaced, causing someone to be there an extra hour... Never have I had an exam take this long from start to finish; I spent a lot of time sitting waiting to see the DR. This is all after my appt was rescheduled two days prior - they say they called me and left a message, but I have no missed calls or messages from them. I would make sure that if you come here, make sure you plan a little extra time.

This is an update to my previous post and an increase from one to three stars. The owner of this…read morebusiness got in touch with me and we had a good chat. He is truly trying to make things right but I did not change my review immediately. I wanted to make sure that they were actually making these changes at the employee level, not just talking about them. I've seen some better courtesy from their employees and I think some of my concerns have been addressed. Not sure I'd say they are four or five starts yet, but they are better and maybe will get there if they continue to work to change their culture a bit. Worth a look if you need eyeglasses and can afford a higher price for better service than the big box stores, or if you have insurance they take here.

lady at front desk in front of customers accused me of coming in without having payment extremely…read moreunprofessional here's what happened. My wife called in payment earlier, but did not have the card ran until the exam was complete. when it was the lady ran the number and said it declined even tho I know We had $ on it to speed up the process I gave her My ATM . she said that declined . I know there was plenty of $ to cover the charge But to get out of there I gave her my credit card and that declined . I asked If they could bill me . she said I would have to go to the bank and get the $ or give back the prescription. I'll obviously I gave it back. I told her there was plenty money in the account. She said the problem was not on her end so what she is saying is I intentionally went in there to get the eye exam and not have the money to pay. mind you guys this is $49 and I have insurance I left without my prescription that the Dr. gave me. I gave it back to her all in front of other costumes publicly shaming me for her mistake. later she called my wife and said it was their card reader she ran her own card and it still declined

Grumpy receptionists poor choices of eyeware , definitely don't deserve their VSP accreditation…read more Not sure I even got a good prescription, either my eyes haven't adjusted because everything is blurry or I'm just stuck with a crappy prescription. My sister asked for help picking out hers and even though she was eligible to get transitions, the person that worked with her didn't include them and when we askef to have it fixed they advised there would be a charge even though our vsp plan states if we don't like them we can get a free pair within 30 days. We won't be back.

I had a great experience with my eye exam! Doctor Merritt was incredibly sweet, patient, and took…read morethe time to explain everything clearly. The staff was just as kind and welcoming, making the whole visit comfortable & efficient from start to finish. The office was very clean and well organized, which I really appreciated. Overall, a wonderful experience--I highly recommend this place for anyone needing an eye exam!

A very positive experience. The whole staff was so kind and the doctor is so patient and…read moreprofessional. Mary Beth P.

Personal and attentive and good prices ! Local business which is great and you feel like he cares !!read more

Ken and his son are the absolute best. Our granddaughter began wearing glasses about three years…read moreago and, luckily, we found Ken's. Father and son are very kind and patient with her and they have a good selection of frames. If you're looking for personal service, (which is very hard to find now days) this is the place to go. You will not be disappointed.