The customer service only at the pick up glasses area needs improvement. I got a notification my…read moreson glasses were ready. I don't go pick them up until the following week. I arrived and they told me I've already picked them up. I stated no I couldn't have I'm the only authorized person. I looked at the signature and it wasn't mines at all. They proceeded to tell me well it's nothing we could do someone else from the family could have gotten it I stated I don't have FAMILY here it's just me. She stated I NEEDED to call my insurance and they will replace it. I said it's not my fault to do all of this it's you all. Overall I only come here for an exam and take my prescription else where. The First Lady desk when you walk in was no help either. The desk reps are amazing

I had an emergency and was able to get on with a doctor the very next morning. I had two…read moreappointments available. They were lovely. Caring , professional people.

I had my eye exam and prescription glasses done by Dr. Abshire. When my glasses were ready I…read morechecked them for near an far Vision. I told him that I still was experiencing blurry vision at distance such as road signs. He offered to check my vision for the prescription he sent for the glasses. He called back and said that I had the correct prescription. He did not offer to get glasses that I needed for driving or replace the ones that were obviously the incorrect prescription. I will never do business with him again. Very Unsatisfied customer R. Minerva

TORN. I have never been seen at the time I set my appointment. I hear Dr Abshire talking to the…read morelady in the next room about her family. Frustrating when I left work early to be there on time. Dr Abshire is very knowledgable but almost not worth the wait.

lady at front desk in front of customers accused me of coming in without having payment extremely…read moreunprofessional here's what happened. My wife called in payment earlier, but did not have the card ran until the exam was complete. when it was the lady ran the number and said it declined even tho I know We had $ on it to speed up the process I gave her My ATM . she said that declined . I know there was plenty of $ to cover the charge But to get out of there I gave her my credit card and that declined . I asked If they could bill me . she said I would have to go to the bank and get the $ or give back the prescription. I'll obviously I gave it back. I told her there was plenty money in the account. She said the problem was not on her end so what she is saying is I intentionally went in there to get the eye exam and not have the money to pay. mind you guys this is $49 and I have insurance I left without my prescription that the Dr. gave me. I gave it back to her all in front of other costumes publicly shaming me for her mistake. later she called my wife and said it was their card reader she ran her own card and it still declined

Grumpy receptionists poor choices of eyeware , definitely don't deserve their VSP accreditation…read more Not sure I even got a good prescription, either my eyes haven't adjusted because everything is blurry or I'm just stuck with a crappy prescription. My sister asked for help picking out hers and even though she was eligible to get transitions, the person that worked with her didn't include them and when we askef to have it fixed they advised there would be a charge even though our vsp plan states if we don't like them we can get a free pair within 30 days. We won't be back.

Personal and attentive and good prices ! Local business which is great and you feel like he cares !!read more

Ken and his son are the absolute best. Our granddaughter began wearing glasses about three years…read moreago and, luckily, we found Ken's. Father and son are very kind and patient with her and they have a good selection of frames. If you're looking for personal service, (which is very hard to find now days) this is the place to go. You will not be disappointed.

The young lady Shaletha was so amazing and helpful. She treats you like family and not a number, I…read moreread the reviews and was skeptical. But I had my exam and she was so nice, nothing that is described here. Im glad I dont judge, cause again she and the entire staff was amazing and i will be back with my family.

I wanted to share my experience regarding my appointment at Pearle Vision on May 4th. When I called…read moreto request a later appointment time for that day, the representative informed me that the location was closed for Tuesday May 5th. They mentioned a text was sent notifying me of the closed date, but I never received any message about the closure. If I hadn't called to reschedule, I wouldn't have known they were closed, and this could have led to wasted gas and unnecessary time away from work. It was disappointing to see such a lack of concern for customers, especially regarding timely communication about changes or closures.

I have always had a great experience when I visit this facility. Janice is very kind & always gets…read moreback to me . Dr. Hite, never makes me feel rushed , she's very thorough & I feel like she is truly vested in my complete eye health at all times. I actually drive a pretty good distance now that I've moved but, I would never go anywhere else but Dr. Hite's office in Orange Park!

Kezia was so very helpful in selecting frames and walking through the entire process of purchasing…read moreglasses. She even took pics for me while trying on frames. Both times I've been there I was greeted as soon as I walked through the doors. You might have to wait a few minutes but at least you aren't on your own in the process. I felt confident in her recommendations and everything was thoroughly explained!

I absolutely love love this place. Everyone was extremely friendly and knowledgeable and Dr…read more Carvell has to be the kindest and most helpful eye doctor hands down that I've ever had. Extremely knowledgeable and really took time explain everything and answer all questions. Thank you Dr. Carvell!

Doctor is great but her staff is the worst, I saw the doctor 3 weeks ago and her staff has not…read moreordered my contacts and will not take my calls.

I've had two appointments here. The first was to get a new prescription. And it was the usual…read moreappointment. They were on time, did the usual tests and I saw the doctor within minutes. She said she wanted me to return for another test. Whole thing took about 30 minutes more or less what I'm used to. So we arrived today at our appointment time. It was 30 minutes to be seen for the first tests, one for my peripheral vision. Then they tested my eye pressure and vision and sent me back to the waiting room to see the optometrist. And I'm still waiting. It's been 35 minutes. By the time I see the optometrist it will have been a two hour appointment which, I can most certainly say, is the longest appointment I've ever had at an optometrist in 62 years of wearing glasses. And I'm still not sure why I'm here. I'd understand if I had some kind of eye disease or process that requires extensive testing. But this? As I said I'm still not sure why I am here. So once I'm seen it's the last time I'll come here. Don't get me wrong. The staff are nice and professional. But this is a ridiculous wait for an ordinary appointment. You'd think I was at the ER.

Everyone at this office is friendly and welcoming. Dr. Guier is awesome. The new technology to fix…read moreyour vision following cataract surgery is amazing. I'm seeing better than ever

The Dr was nice; very polite, helpful, and truly cares about what she does. The problem is the…read morefront support staff... my appt was at 3:20- I showed up 20min early, yet DID NOT WALK out the door until almost 6pm!! It seemed a bit disorganized and the staff were flustered over a patient record being misplaced, causing someone to be there an extra hour... Never have I had an exam take this long from start to finish; I spent a lot of time sitting waiting to see the DR. This is all after my appt was rescheduled two days prior - they say they called me and left a message, but I have no missed calls or messages from them. I would make sure that if you come here, make sure you plan a little extra time.

This is an update to my previous post and an increase from one to three stars. The owner of this…read morebusiness got in touch with me and we had a good chat. He is truly trying to make things right but I did not change my review immediately. I wanted to make sure that they were actually making these changes at the employee level, not just talking about them. I've seen some better courtesy from their employees and I think some of my concerns have been addressed. Not sure I'd say they are four or five starts yet, but they are better and maybe will get there if they continue to work to change their culture a bit. Worth a look if you need eyeglasses and can afford a higher price for better service than the big box stores, or if you have insurance they take here.

I had a great experience with my eye exam! Doctor Merritt was incredibly sweet, patient, and took…read morethe time to explain everything clearly. The staff was just as kind and welcoming, making the whole visit comfortable & efficient from start to finish. The office was very clean and well organized, which I really appreciated. Overall, a wonderful experience--I highly recommend this place for anyone needing an eye exam!

A very positive experience. The whole staff was so kind and the doctor is so patient and…read moreprofessional. Mary Beth P.