I just wanted to take a moment to say how great my experience was at this Visionworks location. The…read moremanager there was absolutely on point. From the moment I walked in, he was friendly, professional, and incredibly helpful. What really stood out to me was that he remembered me, remembered the glasses I had picked out, and even knew the details of my insurance plan. That level of attention and customer care is rare these days. He personally helped me find the right pair of glasses and made the entire process smooth and enjoyable. Honestly, this was one of the best vision care experiences I've ever had. Visionworks is lucky to have someone like him on their team. If anything, he deserves a promotion to an area manager because he clearly goes above and beyond for customers.

Good initial service. Terrible employee at pickup. Purchased my pair from the Citrus Heights…read morelocation but decided to exchange the frames here since it turned out to be closer to my house. Things went smoothly at this point and the employees were nice. Fast forward to pickup and I met the least helpful employee ever who doesn't seem like he wants to even be there. He gave me my glasses, did not check the fit or offer to adjust them. Didn't really do any customer service. Just plopped the case right on the counter and said that's it. For comparison, the man at the CH location sat down with me and adjusted the temples on my initial pair until they sat correctly. I'm going to stick with the CH location.

Eye exam in Rocklin. Clean clinic. Friendly staff. Modern equipment. The doctor explained the…read moreresults clearly and recommended the right lenses without pressure. Appointment was quick and organized. Everything worked smoothly.

Everyone is really nice but incredibly incompetent. I've had to come back three separate times to…read moreget contact lenses fitted because the first pair was calculated wrong by AI then the second pair was just slightly off. When I came back to pick up the third pair they had thrown them away. I was not told that I only had three months to pick it up even though it takes them a month for them to get in. I would never come back here unless I was unemployed because it takes way too much time out of my day and schedule to deal with their poor customer service and communication.

I had a very disappointing experience with the optician, Michelle…read more She did not assist me with selecting my glasses or explain my insurance benefits or options. I had to repeatedly ask questions on my own and eventually had to go to the front desk for help. Another staff member tried to assist me, but I felt this should have been handled by the optician. I even requested a different optician, but none were available, so I was sent back to Michelle, which made the interaction uncomfortable. After my visit, I completed a survey and requested follow-up. The office manager did call me, but no resolution was offered. Two months later, my glasses became scratched. When I contacted the office, I was told I had declined a warranty. However, this was never explained to me during my visit, and I did not sign or receive any documentation showing that I declined it. Overall, I felt unsupported throughout the entire process and that important information was not communicated to me. I would not return to this location.

I want to come here and give a review because this place is awesome and deserves more stars. I work…read morein vision insurance and I think the way this office handles business is great. No overcharging or weird stuff going on and everyone's always friendly. I also love my eye dr Scott Gittins!! I drive here all the way from Sacramento because I've searched high & low for a good eye doctor and he's awesome. He got my prescription right the FIRST time, gave me a suggestion on a contact brand that actually works for me, and I truly appreciate his knowledge! Also, my glasses are always made super quick. So thanks for being so great!

I went here for a routine eye exam and I left with great customer service and care. The front…read moreoffice staff was very knowledgeable and walked me through the process. The optometrist explained in detail all my problems and offered solutions. 10/10 would recommend.

Patient for over 20 years, Stephanie Carmassi is top notch level of professionalism in service…read more Stephanie offers & handles every detail necessary to complete my services.

Great quality selection of frames ;)…read more The sales person is also very knowledgeable and can assist you with the perfect frame for your face and style .

I got my first pair 7 years ago. I still have them. I since have bought 3 more. They have the best…read morelenses, I have ever experienced. I have been wearing glasses for 69 years! I receive compliments almost daily. I moved out of state and still rely on EyeChicks's.

Always a 5 star experience when I come in, whether it's just to ask questions or make an order…read more Marissa is extremely knowledgeable and helpful. Every staff member here that I have ever interacted with in the past 3 years has always been great and given excellent customer service. I highly recommend coming here for your eyewear!

I think their optometrist is very thorough and Jessica ho work with u on eye glass selection and…read moreinsurance coverage is great to work with, very patient and very knowledgeable.

Double thumbs up with customer service with the staff at the Stanton Optical in Roseville, CA…read more Always book my appointments ahead of time, but even with no appointment, they got me started on the eye exam right away! A huge Shout out to Piero for being professional and helpful! Still going back soon for my summer Rx shades

I just walked into Stanton Optical with no appointment (customers in seats) asking if they could…read morefix my 5+ year old glasses. Without hesitation they took amazing care of me with excellent customer service and accommodations. A very nice lady and young gentleman fixed, cleaned and returned my glasses to me and told me about their discounts for me for the future. I left thinking "you don't get that kind of service any longer". Thank you for taking the time and giving me your best! It is much appreciated and I will be a return customer!

I continue to receive top-of-the line service, from both Dr Chan and Tony. What a team, both being…read moredialed into what each does well. Even though I now live 3 hours away, I still went there for my eye exam and glasses. I also got a second pair just for distance. Tony was extremely kind to box them up when they arrived today and made a special trip to the PO to mail them to me. She is someone I really trust for knowing the ins and outs of her job. And Dr Chan will be forever at the top of my list of excellent optometrists. I was originally referred to him because of his special training in refracting people with astigmatism, along with other eye challenges. That was my issue for years and sadly the optometrist I saw before him just couldn't get it right. What a relief when I could see well again and continue to based on my annual eye exam with him.

Very happy I ventured out. A great doc and Toni is very helpful and accommodating. Both were…read morepatient and helpful. Thank you very much. Very pleased customer.

I recently had an appointment with LensCrafters in the Galleria on 1/15/26, to check my vision and…read moreorder new glasses. My salesperson was Jonathan. Jonathan was patient and knowledgeable. He provided all the information I needed and provided honest opinions about style options when it came down to deciding which frames I wanted. I am very pleased with my visit and I will revisit this review once my glasses are in, which I am still waiting for. Thank you Jonathan A+

They are rude and cut you off !! They only care about the sale!! The Mexican/Asian guy with long…read morehair in particular.

I usually have a good experience here but as of lately, I prefer to shop online. The vibe coming in…read moreis not welcoming. It's giving "We're too busy for you" "You come to us if you need help" "We see you clearly needing assistance but I'm just gonna sit here on the stool and tinker with the laptop. One time, I came in to have my glasses adjusted. I wish I caught the name of the associate who assisted me but the vibe she gave was that I shouldn't have come in to adjust my glasses. Today, we came in because mine and my daughter's glasses are scratched up after only 4 months. I want to use my warranty. Came in... there was one associate assisting someone. Another was sitting on the stool tinkering on the laptop. Thought she was busy so decided to wait. After about 15 minutes, of not being acknowledged, finally approached Janiece, and asked if I could bother her to help us. Transaction complete after 5 minutes. Awesome. Idk. I used to work at a glasses retailer myself, and we were trained to approach customers first to just make ourselves available. A secret shopper would give me negative points if they experienced this today. Not bad service, just poor.

Started my initial check in with Kelaiah. Very pleasant and professional representative. She was…read moreextremely knowledgeable, helpful, and patient. This was my first experience purchasing eye wear. I am fully aware of what I purchased and the care of what is needed to stay on top of my eye protection. Dr. Priya Mac Donald did a complete comprehensive eye exam and digital retinal imaging.