Overall eye exam went well; it's the office staff that did make a good impression on me. It was…read morewritten down on my paperwork & the doctor mentioned that (one) contact would need to be ordered for my left eye, I even reiterated (one) contact needed to be ordered, she billed me, took my money but did NOT order my contact until I "reminded" her once again! I was not advised when or how my contacts would be available to top it all off I had to ask for a paid receipt and was met with "oh you want a receipt?" Seriously, if it's not written down it didn't happen. I called to check the status of my contact and was told "You're in a wait status" and that they should have already been received. I asked if I had to go to the office or will the contacts be delivered to my home, the gentleman said "oh you should have been given the choice at the time of the order if you wanted them mailed to your...and of course I was not given that or any other option. In short, not a happy camper!!!!! I would have given a 2.5, but the Dr. and techs were nice and proficient for the most part, one of the techs seemed new and struggled through the screening.

I was visiting from out of town when I experienced an eye issue. I contacted my doctor at home who…read morerecommended I be seen ASAP by a provider. I called Fairway Eye Center remembering it was the practice where my son and his family go. Everyone from the receptionist to the doctor was amazing. I was scheduled for an immediate appointment and received thorough, excellent care. Several days later I was able to follow up with my doctor at home as recommended. My experience was superb. I highly recommend Fairway Eye Center.

I was very sad when my precious eyewear purveyor closed her doors, Optical Innovations in…read moreBrookside. I searched online and found that Brookside carries my favorite brand. I walked in and was geeeted by a very friendly face, who made me feel comfortable immediately. Joe Alvarez makes the shopping experience pleasant. He gives excellent suggestions about what looks good on your face based on his style and years of experience. I highly recommend!!

Okay, I have to say that the Brookside Optical shops, of which there are three, are very pretty,…read morehave a wonderful selection of designer (expensive) frames, and very helpful staff. Many of the frames are hip and trendy, but you can also find a more conservative look there if you want. The young man at the Prairie Village location was knowledgeable and very nice, and I had a generally good experience there. My big beef about these shops is their design. The closest you can get to a big mirror is about six to eight feet because they are all behind the counters. I want to see myself in a big, well-lit mirror from a variety of distances and angles. They also have small mirrors on the counter tops, but that is really not that helpful because we don't view the world through a 9 x 12 inch oval. I am both near and far sighted, so I had a hard time getting a good view of myself in the big mirrors that were so far away. Maybe I'm the only one who thinks about eyeglass shopping this way, but it's something I've noticed recently. I've been obsessively shopping for new frames because I really want to change my look. I've been to dozens of shops in the KC metro and even Lawrence. I'm amazed at how many shops have small, poorly lit and/or inaccessible mirrors. If I'm going to spend $500 to $1200 on new lenses and frames that I will wear on my face every day, I sure as heck want to be able to see myself clearly before making a decision.

I've been going to Mission EyeCare since they opened back in 2013. I've always gotten great service…read moreand they've kept me seeing. Appointments are always pretty much on time and I'm usually in and out at a pretty decent rate. I've not gotten glasses from them but I do get my contacts through them. I believe they have a home delivery option but I've also picked them up there. I've never had any insurance issues and the clinic is always clean. Definitely recommend checking them out if you're in need of eye care.

I like how the staff treats me like a person…read more Yes, they try to sell things, but that's okay because that's what businesses do. They also take time to talk to me and explain why they recommend certain tests and how it reflects on my eyes.. They also discuss items and issues I might encounter going forward, since I'm not getting younger. There are a few optometrists out there. I'm happy to recommend MissionEyeCare.

So, Brill Eye Center…read more.. I was a customer off and on for a number of years. The off part was because I was unemployed for a bit and didn't have vision insurance, but when I was working this was my place. I liked that the clinic offered Saturday morning hours and thought the doctor did a thorough job performing his eye exams. Now, some of the tests he performed weren't covered by my insurance and I didn't know this until I went to pay, but for the most part those tests weren't super expensive and I thought they were good tests to have. So, what happened? One of the employees lost it, that's what happened. I called in to get a copy of my prescription because I used all of this year's insurance money on new frames and lenses, but I needed contact lenses. I normally bought them through the eye center however it was less expensive to go through an online retailer until my insurance year flipped and I could use those funds here. Apparently to get a copy of your prescription you need a contact lense prescription, not just a regular prescription and I had "declined" my option to get this test. I was never offered this test. I'd been a customer for years and never heard of this test. I had previously talked to the doctor about my contact lenses, but didn't know there was a separate test because it had never been offered. Anyway, while trying to figure out what the woman I was speaking with was talking about our conversation went to civil, to strained to her screaming at me over the phone. Nope. Nope. Nope. Nope. Nope. Nope. Nope. I did end up talking to Dr. Brill after this and while our conversation was mostly civil, I will maintain that I was never told about or offered a contact lense eye test and I also felt like I was being mocked a bit for wanting to get contact lenses at a less expensive option than this office. He also blamed the behavior of the woman I spoke with on her being a millenial, which honestly didn't sit well with me. I do think for the most part this is good office and Dr. Brill is a good doctor however I work really hard for my benefits and I am not going to spend my money at a place that treats me this way. If you're looking at this office, please do your research. Ask up front whether all of the tests are covered by your insurance and don't you dare let them disrespect you while you're doing it.

The eye center really nice. It's always clean and have quality products and equipment. A vast…read moreimprovement from the eye doctor I use to go to. My only concern are some of the younger staff that help at the front desk are not as professional but many of them don't stick around for long. I would highly recommend going there. They have good frames for glasses but if you are on a budget maybe get the frames but get the lenses else where. If you are not as concerned for a budget or don't get your lenses changed as often I say splurge and just get it all done there.

The lady working the front desk was super nice and very helpful in finding what was right for me at…read morethe store.

Love my eye doctor but the sales person with shoulder length hair in the optical shop was horrible…read more I came in for prescription sunglasses and was told transition lenses would fit my needs. The salesperson told me the tint would work for my outside job, however, when I wore my new glasses outside all day, the tint did not get dark like sunglasses. I came back to discuss my disappointment and options for making them darker as initially described. The sales lady tried to sell me new glasses for $300 more dollars on top of the $400 already paid. Sorry, but they clearly don't know their business or they are just out to make money. Either way they lost a client and my business

I have not received better customer service anywhere else. I have had glasses made here for the…read morelast 4-5 years. I have had 3 pairs of my glasses and two for my daughter in the last 3 months. This location has exceptional people working for them who care about customer satisfaction. I am extremely happy with my experience here and will return for repeat service in the future.

Your mileage may be different, but I will never let this office do another contact fitting/exam…read more When I called for an appointment I asked what the fees would be for a fitting. I was told it would be approximately $200 - $250 depending on my insurance. I was not impressed when I arrived nor during the exam. It seemed like I was back in the 70's. It's probably just me as I expect more for my money. Well, I was charged $143.00 for the contact fitting plus $19 for an Optomap minus a $31 discount. Okay, no one works for free, but when months later I get a bill for an addition $76.83 I have to question the viability of this office. My insurance was charged for a refraction procedure which I declined. You may have better experience, but Epic Vision Mission will not be my provider ever again.

Very friendly, jovial staff. They joked with me they had the ability to "save my relationship" and…read moreyes they did!! I broke my girlfriend's beloved sunglasses and without question they repaired them in fast order. Much to her joy she has them back repaired like new!

My experience at Optical Innovations has been perhaps the worst example of customer service I've…read moreever received. And I don't write these reviews lightly. I am a repeat customer, and after buying my second pair of glasses, bringing my total expenditure at Optical Innovations to $1,000 in the space of about 4 months, I wanted to return a pair of frames that were so uncomfortable I truly couldn't wear them. The retail price of the frames was $75, and, as you might imagine, that probably represented an investment of about $35 (or less) for Optical Innovations. They finally agreed to "break" their policy and accept a return after 30 days of thinking about it. This process required three phone calls on my part and one trip to the store to actually give in, pick up the frames, and keep them myself - which offer they refused. Then, they told me, repeatedly, that they mailed me a check representing a refund. After six weeks went by without receiving the check (by the way, they are about 10 blocks from my house), and multiple phone calls, I again wanted to just pick up the frames and move on. They refused to allow me to do that, and in fact, hung up on me when I called. Imagine my surprise to receive, finally, a week ago, a check representing payment for the returned item. Which, by the way, I'm pretty confident they sold to someone else, which is why they wouldn't (and couldn't) give it to me when I asked for the glasses back. For me, this wasn't about the money - it was about a horrifying example of a complete and total lack of customer service. For a sum of $35 or less, they were perfectly willing to ruin any chances of an ongoing relationship (and I buy glasses, often, as does every member of my family). They lied, then lied some more. Then hung up on me when I called -- and finally -- when I was almost beyond caring, capitulated and send me a refund. In this instance, everyone is a loser. I lost the ridiculous amount of time and energy that dealing with them - over this trivial issue - required of me. And they lost all credibility and the chance to ever serve me again, in any capacity. Sadly, as I began to ask around after receiving this kind of treatment at Optical Innovations, many similar stories surfaced. In sum, my advice for those for whom great customer service is as important as great eyewear, that you avoid Optical Innovations at all costs.

Still needed more information on how to approach get my prescription filled. Honestly grateful they…read morewere open during Art Fair and AC was very helpful breaking down the cost while returning one of the two pair of frames I'd already bought. What a dilemma I have. I like frames from Warby but my insurance is not accepted, they're out of network and it becomes costly based on my prescription. Decisions. Decisions!

I've been to this location twice now and each time has been a great experience…read more Today Gillian went over and beyond to help me. Super grateful. I wish I lived locally to come here for all my glasses. Store is located in the plaza. Tons of parking and shops and food. 1000/10

Understandable why they have a low rating. Last week I called to ask what time they closed. After…read morethe employee told me that they closed at six, I arrived at 5:40 to find the doors locked. Today I Just hung up the phone after asking what time they really close so I don't have that happen again. Employee who I think is one of the owners could not have been ruder. He complained that he is open six days a week and sometimes they have things to do. Not worth the prices or attitude go somewhere else. Used car salesman approach. Full of one liners and they think they are funny.

I have purchased several pairs of glasses at the Wornall Road location. They are expensive, but I…read morewas satisfied with the service. Recently, I got a new prescription. I wore my current glasses in and asked if they could order the very same frames with the new prescription lenses. (I wanted to keep my current glasses as a back up.) The guy immediately tried to sell me on buying frames in the showroom. Finally I said "can you order these frames in." He took my glasses in the back. I continued to browse the store. When I saw the guy again, I said "can you order those frames?" He said "I already did." I said "you ordered them without giving me a price?" He said "I thought you wanted those." I said "how much will they be total?" He said "about a thousand bucks." He never even looked at my scrip! I walked out.