If I could give this place 10 stars, I would without hesitation. This was hands down the BEST…read moreexperience I've ever had at any medical office--period. From the second I walked in, everything felt next-level: the staff was incredibly welcoming, the office was spotless and modern, and the entire visit ran like a perfectly tuned machine. But the real MVP of this experience was Ashlyn. I cannot say enough good things about her. She didn't just provide great service--she completely elevated the entire visit. She was unbelievably kind, insanely knowledgeable, and made me feel like I was the most important patient there. She explained everything in a way that actually made sense (which is rare), answered every question with patience, and somehow made an eye exam feel like a VIP experience. You can tell she genuinely cares about what she does and takes pride in making sure everything is perfect. That level of attention and professionalism is hard to find anywhere, let alone at a doctor's office. The doctor was also fantastic--thorough, efficient, and took the time to make sure I understood everything about my eye health. I walked out feeling confident, taken care of, and honestly a little blown away by how great the whole experience was. I don't usually write reviews, but this place absolutely deserves it. If you're looking for an eye doctor, stop searching--this is the one. And if you get the chance to work with Ashlyn, consider yourself lucky.

I love this practice. Dr. Hur is very knowledgeable, thorough, and professionally personable. The…read moreoffice staff, techs, and eyewear staff are always so friendly and engaging. The eyewear selection is diverse. The overall treatment in this practice surpasses that of the bigger chains. I'm so glad I found them!!

Always the best staff, techs, Doctors and newest tech. Had an excellent experience with Katzen Eye,…read moreLutherville, today.

My appointments at Katzen Eye Group were excellent. I was seen within a few minutes. I can now see…read more20/20.

Disorganized, long wait times 1.5 - 2 hours beyond scheduled appointments on multiple occasions,…read moresubstandard diagnostic equipment, overpriced and ill-fitting contact lenses. Done.

Although there are quality physicians working here, they are so overworked that they usually rush…read morethrough their 15-minute appointments and appear to be somewhat distracted by their scheduling obligations. They frequently--I don't use the word lightly--cancel or reschedule appointments with very little notice with no apology from their nasty secretarial staff, who seem not to care that they're delaying appointments for quite serious conditions for two months.

Their billing practices should be illegal. After paying my copay and anc additional $342, they…read moresent me an additional $732 invoice. I disputed the invoice and they just sent me a statement. Completely outrageous.

Dr Williams and his team are phenomenal. My wife just…read morerecently had surgery, for the first time with Dr Williams, and it's too early to know the end outcome, but the confidence is there to know we're on the right track. We traveled from PA to his practice and it was a blessing to have a Dr who has built his practice around peripheral nerves unlike the multiple podiatrists we had previously seen. Dr Williams is down to earth and is willing to listen intently to your situation and offer real solutions. He also has tremendous bedside manner.

After being diagnosed with Keratoconus (a thinning of the Cornea), and seeking second and third…read moreopinions, I landed at this pace. At first, I was dazzled by the seeming thoroughness of all the tests, seduced by the glamour. I was quickly whisked through all these diagnostics with no idea what was really happening, until I was presented with a bill for well over $1,500 on my first visit. Then, seeing things broken down, I realized that 90% of the tests had just been done elsewhere, and that I had been given the chance to even explain, or have records transferred, many of which went back a good 5 years, from Johns Hopkins. After this began a series of assurances that my vision could be corrected without any discomfort (such as hard contacts, typical for this condition) and this promise kept changing as the visits went on: At first, it was a dubious recommendation for expensive soft contacts (hardly ever effective to treat this condition), along with prism glasses; then, it was these pricey eye exercises. None of this helped, at all. I ended up in at least $5,000 of debt due to this place, none of which insurance would cover. They may seem kind, caring, and to have all the answers, but, at bottom, they ended up giving nothing but false hope, while hoovering up piles of money. Azman is a show-boating shyster, with a lot of hocus-pocus and smoke and mirrors, ready to bleed your wallet, purse, savings account and lines of credit dry.

After what seemed like a great place & wonderful care, I had an appt for some detailed tests today,…read moreonly to be told at check out that I owed almost $1,000. They gave me no warning of the costs, & were quick to offer me a 3 mo payment plan, but never gave me an opportunity to decide if the cost was an issue. I plan to follow this up w/ my insurance, & I contacted their office about my shock in this type of seemingly ambush type practice. At the time I had 2 separate vision insurances & medical, which should have covered most if not all of this. To add further insult, the tests were mostly inconclusive & they referred me to an actual glaucoma specialist, where all the tests were covered. If I could give "0" stars I would. Your better off going to the mall for an eye doctor that isn't looking to scam you.

I've been to many eye doctors over the years, but Drs Letts and Diffendall are the best! They are…read moreboth kind, patient, professional, knowledgeable, and very detail oriented. And their staff is great. My prescription is pretty challenging but they were able to work with me to get it right. I wouldn't hesitate to recommend them to anyone!

This practice is phenomenal! Very knowledgeable and extremely patient oriented! very far distance…read morefor me but so worth the true compassion!

Truly exceptional service and care. Great financing and very nice staff. The doctor is incredible…read moreand very kind and competent, an important combination. I was seeing perfectly the same day!

Dr Goel is incredible. He's one of the most talented, well-known and highly respected doctors in…read morethe industry, which is why I trusted him to perform my SMILE surgery. The surgery went so well, and was life changing. Dr Goel was kind, attentive and answered every single one of my questions patiently and thoroughly. I can't recommend him enough

I scheduled a 5:00 PM appointment at this location for my annual eye exam and to update the…read moreprescription in my own frames. I arrived at 4:40 and waited to be checked in. Despite having completed all paperwork online a few days in advance, no staff acknowledged me during this time. When I was eventually spoke with someone to be check in, I was brought back to see the optometrist. Who I overheard him stating to the other man, Lamont, that he would not be seeing any additional patients and could not complete the exam for another family who was already waiting. Concerned, I approached him to confirm my appointment. He informed me directly that he would not be seeing any more patients, including myself, even though my appointment was scheduled in advance. This experience was very disappointing and inconvenient, especially after arranging my schedule and traveling after work. If patients are allowed to book confirmed appointments, they should be honored. Otherwise, the scheduling system should be updated to reflect availability and prevent situations like this from occurring. Before driving off from the store I spoke with Lamont who communicated he was the supervisor at this location. He was amazing in trying to fix the situation but unfortunately another doctor on staff needs to be provided.

Visionworks does the trick for getting your vision checked and picking out frames. That said, the…read morepurchasing of frames is not required. They are well aware that some will take their prescription and have the contacts/frames purchased online. But (be warned) they charge much more for the exam itself if you do not want to get their contacts/frames. Because I'm the worst at buying my frames online I just went ahead and bought my glasses from them. I love them! They are totally my style and, the best part, flex spending covered it all...so yay. That said, it was still about $300 so ouch. Kinda the reason I hadn't gotten new glasses since 2017. Either way, if you are overdue for glasses and have some money to spend. We enjoyed the place in Cockeysville