Not sure how the reviews are not 5's Flat tire with donut installed Arrived with no appointment Service technician was very clear on instructions as I was using my warranty (2026 Crosstrek) Waiting area is plush with ample seating and snacks and drinks. While it's on a frontage road with other dealerships it's pretty remote Waited 2 hours but didn't feel like it When vehicle was finished technician treated me well. Escort to my car. Explaining a few more details They washed the outside and was happy read more

I had a good experience when buying the car and left many great reviews; however, there have been issues since then. They offered additional money off if I financed through them. I paid off the amount I financed through them with my first payment. I received a letter from their finance company (Chase) telling me the lien was released and to go to the DMV for my title. In a nutshell, it has wasted a full day of my life trying to get my title - 2 trips and 4 hours wasted at the DMV and numerous phone calls. On the first visit to the DMV, Chase hadn't released the lien like they told me a month prior. On the 2nd visit, I was told they released the lien to another finance company who, when I called, had no information about my car and didn't deal with Subarus. After many back and forth phone calls, was told that the dealership was the one that needed to correct the issue. The dealership claimed it wasn't their issue, but finally I was told they would look into it that day. After insisting I be kept abreast of the situation, I was told they would get back to me the same day. I never heard back until 6 weeks later when I received a letter in the mail that the title was on its way. At no time did anyone ever apologize for my time and effort nor offer to keep me informed. I can never get back those wasted hours of my time for something that should have never happened. I thought I had found the dealership where I would continue buying my cars from, but now I'm not so sure. read more

Just bought an AMAZING used car from Miguel and Lucas. They went above and beyond for me. My original car had been totaled. It was already an exhausting process dealing with insurance. They allowed Travelers insurance to pick up my totaled (but drivable) car from their lot. I already had my financing set up thru Capital One. I'm not a MN resident. I'm here from FL for work. They got my car registered, figured out the state tax laws for the out of state sale, and did the whole sale of the car via email and text. I didn't even have to come in except when i flew back to town to pick up my new car. That's exactly how simple a car sale should be! Any time i had a concern or question they responded immediately. Also, thank u Lucas for sitting in my car after i picked it up to help me link my phone to the car haha. New technology ‍‍ i love my semi-used 2023 Hyundai Elantra Hybrid limited. Made a crappy situation (my paid off car being totaled) a blessing in disguise. This car is gorgeous inside and out! read more

Walser Subaru - 2023 Hyundai Elantra hybrid limited - Car Dealers Near Me - Burnsville, Minnesota

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Just bought an AMAZING used car from Miguel and Lucas. They went above and beyond for me. My original car had been totaled. It was already an exhausting process dealing with insurance. They allowed Travelers insurance to pick up my totaled (but drivable) car from their lot. I already had my financing set up thru Capital One. I'm not a MN resident. I'm here from FL for work. They got my car registered, figured out the state tax laws for the out of state sale, and did the whole sale of the car via email and text. I didn't even have to come in except when i flew back to town to pick up my new car. That's exactly how simple a car sale should be! Any time i had a concern or question they responded immediately. Also, thank u Lucas for sitting in my car after i picked it up to help me link my phone to the car haha. New technology ‍‍ i love my semi-used 2023 Hyundai Elantra Hybrid limited. Made a crappy situation (my paid off car being totaled) a blessing in disguise. This car is gorgeous inside and out! read more

I haven't been this impressed with a business in a LONG time! Absolutely the best! I didn't buy today and might not buy a Subaru, but when I buy my next vehicle it will be from these people. Thank you Nick for your patience and knowledge! Walser Subaru is the gold standard for car dealers! Thank you for the great experience read more

Went to pick up an overpriced Subaru Forester that my spouse looked at. Glad I showed up. Gash in the tire, low coolant. And other concerning things that I am shocked they would let someone drive off the lot. They wouldn't budge on price or even offering to put 4 matching tires on it. I'm sure they will give us used cheapos that are shaved and pieced together to just get it out the door. What a joke It was a major inconvenience for us and now we are immediately regretting this purchase. They are working on it in the shop and hoping we can find a way to back out of this deal. If not, wish us luck. They took advantage of my partner who is sweet , innocent and knows nothing about cars and that is totally messed up after spending a significant amount of money. They totally took advantage of her. your car is ready with no coolant and a gashed tire. No, We will do nothing to sweeten this deal/ make it right. Enjoy! How humiliating. read more

Every time I need to bring my car in for service, it's very hard to get through by phone (this happens every time). Is there no one working there? read more

Recently purchased a Subaru that was maintained and serviced here for its full life. It was brought in for a radiator flush and oil change. Tech said they would not do the radiator flush, due to oil in radiator. I purchased it from her and brought to JM Automotive who did a look over. There was no oil in radiator. So she was almost tricked into a 5k repair. She has made multiple requests for service records. No luck. I called and was told to carfax it. When asked why the hold up for their client to receive records, they cited understaffed. So let this be a warning. If you are told you may need a new engine, you may want to get a second opinion. I highly recommend JM automotive. read more

my daughter went in for an airbag recall and said it would be done by the end of the day on a Thursday and 4 days went by, and their excuse was car won't start and said they found a harness unplugged and fixed it. Come to find out they removed her aftermarket security and remote start without her permission...car ran fine when it was on the car now her factory key fob don't work and half her dash lights are on I've called them and they wanted 219 dollars to program a key that worked before they got the car.....before you bring your car in for any service make sure they don't remove other non-related items because they won't fix them or acknowledge the act of depriving someone of their property they did not have a reason to remove it and if so didn't tell my daughter or ask her so now she has a car with bunch of codes and dash lights and a key fob that don't work read more

My entire family owns or leases Subarus and our favorite location is the Burnsville Walser Subaru! I feel so comfortable and welcomed every time I visit! The main reason is because of JP M in the service center! He is so friendly and personable,& he always remembers me, greets me, and takes great care of my vehicle! I always feel heard and have my questions answered fully, & I leave satisfied every time! He brings a tremendous value to the business that is hard to find sometimes. Much thanks to JP and his team read more

i purchased my car here for $14000.00 and for 2 years I have had nonstop problems with this car. Starting with the Dealership sold this car knowing it has a defective engine , excessive oil consumption which has caused multiple major issues. 2.4 eco boost engines have been flagged as defective and they sold me this car anyway. There is gas in my oil, solenoids going out , It makes a horrible noise , Runs extremely hot , needs oil every few days It has even ran out of oil 2 weeks after a oil change! I recently discovered a lawsuit was filed against GM for this very situation and GM was found to have known this engine was defective and instructed the service dept. to disconnect the LOW OIL light deceiving the owner . My oil is so contaminated with gas that its clear, CLEAR oil color? I bought this car for 14 k, My saving , I thought I could trust a well known dealership so its hard to take they sold me a car knowing full well it was defective. because of this I have lost my job , and have a beautiful car with a junk engine ! GM has been sued for this issue and still refuses to stand behind their product and correct it . I had read that this engine and my car was on a DO NOT SELL list, And paid $14,000 cash and they knew it was defective and past the warranty . They will not take responsibility and fix this situation . Be careful and do your research before buying !! read more

AWFUL! Long story short, we had an appt scheduled with our salesman to buy a used Chevy Spark last week that my wife fell in love with. We sent in all requested documents in advance and took out a loan. Another salesperson after hearing we were coming in to buy, tipped off his customer to come in before us to buy the car out from under us! WE WERE LIVID!!!! Never again! Unethical to say the least! Avoid this dealer like the plague! read more

0/10. Sold me a vehicle three years ago, I've had over 15k in repairs done. Luckily, my warranties covered most of these fixes. I've had to shell out $2-3,000 this year already (last 12 months) due to random things breaking with no warning. (Battery, both strut shock assembly's twice, driver master window switch, passenger window switch, rotors, transmission seals.. And much more) This vehicle had a faulty transmission and was "repaired" I recently had to service this new transmission due to it leaking fluid. I believe the transmission I was given was also faulty because I still have fluctuating levels of power and my vehicle still shakes and makes weird noises once accelerating. Do not buy a car here, and most definitely go to a private auto mechanic that actually knows what they're working on. These fools actually shared with me that their staff had never swapped a transmission out of my specific model year car before which leads me to believe they were not proficient enough to ensure it was done correctly. Managers stand across the empty service bay with their arms crossed every time I come in due to the frustrations I've had to express with their inept staff. read more

The main question I want to pose is the following: What value does Walser Subaru add to the experience of a customer purchasing a new vehicle? The short answer - none. Abie, the salesperson sent me videos with tours of the car which were very nice. This is what made me lean toward Walser in the first place. I land in MN and she asks when I'm arriving to Walser from the airport so the car can be cleaned up, filled with gas, and ready for me. The car isn't cleaned up yet? Walser is a large dealership. Maybe they missed it? I arrive and Abie greets me and I ask to take the car out for a spin. We go for a drive. Again, it hasn't been cleaned yet, but no problem. Next, paperwork. Next, I ask for all the Walser branding to be removed from the car. Two license plate holders and a Walser decal sticker on the back of the car. Abie goes to work on this. She returns and tells me the detail guys don't have the tools to remove said decal as they aren't professional detailers, however, I can take the car to a pro and pay them to do it, OR they can remove the Walser decal from the rear of the car, but it may chip the paint on the car. The odd thing about this is Abie didn't think both choices were completely irrational to place on the customer. Enter Seamus. He introduces himself and proceeds to tell me he'll assist in removing the sticker and it's no problem. He was the best part of my experience that day. He cared. The little things. I read and wait. Abie says the car is ready. We go to the car and upon initial inspection it looks good. She says congrats and leaves. I notice the fuel tank is half empty. Weird. I text Abie about this as I thought when she said the car would be cleaned and gassed up it would be a full tank of fuel. Wrong. Abie comes out and says, "Oh no, we don't do that with used cars." I go the gas station next door and fill up the car. $20. Walser failed on going the extra mile here yet again. It's the little things. The next day I'm checking out the car upon closer inspection see there's dog hair and dog prints all over the back of the car. It's a service vehicle I got, I get it. But really? I message Abie and say "the detail guys did a terrible job and to please have a manager get in touch about this." The following is what earned them a one-star due to their sales manager Cade and salesperson Abie. Fail #1 - Abie doesn't even respond back when I message her about the problem. Which is very odd as it's her job to double check the detailing job to ensure a good customer experience. Nothing. Not a "super sorry about that let me get on it asap." I'm still your customer Abie. Fail #2 - Cade's text to me, which is copied and pasted below: Hi, my name is Cade and I am one of the Sales Mangers here at Burnsville Subaru. I just saw your message to Abie and wanted to reach out. Apologies that the detail on this vehicle was not up to your standards. We do our best to prepare these vehicles to hit the road after they are purchased. I will talk with our detail team so that they are aware and can watch out for things like this moving forward. Thank you for bringing this to my attention, and congratulations on your new Subaru. I thought about responding, but even if I did respond, it wouldn't matter, he'd obviously brush it off as he had my money and that's all he cares about. First: A text and no call? Unprofessional. Second: Sorry it's not up to my standards Cade? A dirty, half-assed detail job wouldn't be up to anyone's standards. Nice wording to dismiss my concern and place the issue BACK on the customer. Third: No attempt at fixing the issue. No, "Hey, not a problem. Let's get that detailed for you." All in all, Walser has many reviews, a lot of them 5 stars, which leads me to believe maybe they had an off day. I don't recommend anyone to ever go here for a vehicle. This experience added no value at all and makes me wonder why the car buying experience still exists and hasn't gone out like the dinosaurs. To the GM of Walser, John Peterson; feel free to reach out. You have my info. read more

We had a fantastic experience with Emily Hess at Walser. We were very specific in the vehicle we wanted and looked all across the country for it. Walser had the perfect vehicle and a much lower price than any other dealers we looked at. Emily was great - she was always available by phone or text and handled all the curve balls we threw at her with ease! She made it so simple to purchase a car from a separate state and to register it in another state and was such a pleasure to work with. read more

Staff at front desk, maintenance team, and sales team are very professional and will take care of business with courtesy. Clean floor, display is in good condition throughout. I will definitely recommend this dealership. read more

Walser Subaru - Customer waiting area for Maintenance section - Car Dealers Near Me - Burnsville, Minnesota

I wrote a bad review of Walser Subaru only yesterday, but today I have to reverse that. Initially, their online and phone systems were apparently new/not functioning well yet, and they never got back to me about questions I had regarding my then-upcoming service appointment. When I got there, I was told I would be contacted within 2-3 hours with the results of diagnostic tests and estimates for any repairs, but I received no call. After 4 hours I went back to the dealership and inquired, but it took over an hour for them to get back to me with an estimate - 5 hours after I left it. It turns out they were delayed, at least in part, because they were trying to find out from my extended warranty company whether the repairs would be covered; indeed, all but one problem would be covered by warranty, and they gave me a loaner vehicle (I live over 30 miles away). The next day they got back to me with a lower estimate/alternative repair on the one problem not covered by the warranty (that would involve some extra work on their part), and comped me on my oil change and other small things by way of apology for the delays on the previous day. While I was very frustrated with the delays and non-communication yesterday, I feel they took responsibility and did their utmost to make it up to me. So I can now recommend their service department. read more

I took my 2013 Subaru Outback in because my mechanic diagnosed it with a failing transmission / differential and said that the entire transmission would need replacement and my mechanic recommended I go to Subaru and try to get help with the replacement because that are known to be defective and Walser had overfilled my transmission and not filled he differential when I had service done in 2017 and that caused damage to the transmission. Walser refused the other mechanics diagnostics and said they would charge $180.00 to diagnose problem. They instead did a total vehicle check and tried to sell me other overpriced services. They did a short drive and video of the noise coming from the CVT transmission. They did not open or look into the transmission at all and just pushed other services like an oil change and cabin filter change. They were unsympathetic to the mistakes they made and would not make it right . They said Subaru of America might help us with the over $10,000 transmission repair and Subaru of America dropped the ball and refused to help because the extended warranty period had passed. Beware, neither Walser or Subaru of America stand behind their work or products. From blogs about Subaru I know some people have received half off the transmission repair but they choose not to help us. read more

I purchased a Jeep Compass from this dealership. They told me the vehicle went through their Vehicle Reconditioning center and would not be for sale unless it passed the 35 stage process before it is shown online or on the lot. Apparently their process didn't involve checking the sub frame of the Compass I purchased from them. I paid $8,500 for this used vehicle (almost 4 times the blue book price today - 10 months later). They listed the vehicle with 120,000 only to arrive to look at the vehicle and see it was actually 138,000. BIG difference, but no difference in the sales amount. I purchased new 60,000 mile tires for this vehicle in February at a tire place only to have the front two tires now down to 4/32" today, thanks to the GREAT shape of the vehicle I purchased from Walser Subaru. Reconditioning center should have caught both the sub frame that needs replacing and the HUGE alignment problem, as well as problem with STRUTS. But they found nothing and did nothing but push their "Vehicle passed inspection through our Recondition Center" speech. Now I'm stuck with repair costs at $6,300 for a vehicle that is barely worth $2,300. WOW. Was I taken for a ride! They mentioned their reconditioning center multiple times to put me at ease, and make me BELIEVE the used car I paid cash for is actually of some value. WRONG!! The Used Car Manager, Solange, was also rude when I questioned the mileage and the price. How DARE I question the selling price!! If you EVER buy any used vehicle from this dealership, and I STRONGLY caution you against it, IMMEDIATELY take that vehicle and pay to have the entire vehicle inspected at an independent mechanic!! I have purchased six vehicles from Walser Nissan, but will NEVER do business with Walser Subaru EVER AGAIN. They are ABSOLUTE CROOKS and should NOT AT ALL BE TRUSTED!!!! read more

My Daughter and I went to Walser Subaru to look at pre owned Ford Fusion they had listed. This would have been her first car. After talking to a Salesman Sam Bissen, We agreed to buy the car outright no financing. The dealership would take care of tax, title, and license; and common practice for most dealerships. 3 weeks later the county treasurer (DMV) sent us lettter saying they needed $62.01 to finishing licensing. We Emailed the salesman twice, No Response. Called the dealership and was promised a return phone call. That never happened either. What a horrible thing to do a first time car buyer. read more

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Vehicle was missing the passenger side headrest. My dealer Yonathan and sales manager Saemus ensured me not to worry. Since it was a safety issue, they would take care of it, and get back to me the next day. After they had a chance to see if it was misplaced. A month later, after multiple follow ups to both of them, plus reaching out to the general manager Bob 10 days ago. I have heard zero from them. Good sales experience initially, but terrible in every other way, shape and form. read more

I found a Subaru Outback Limited XL at Walser's that I really wanted. But we live 2 hours away. I tried to buy on-line and set up a time to test drive, finish paperwork, pay for, and drive home in the same day. They absolutely refused to make the sale because I wanted them to hold the vehicle 4 days for me. I offered a down payment which was refused. I have never had a dealership refuse to sell me a car for cash because they "can't hold a used car." I have bought 8-10 cars over the course of 30 years as far away as 500 miles and never had a problem before. I do not understand a company that has no customer consideration as part of their policy. Utterly ridiculous. I don't even know how you can proper as a business like that. They will not even be considered for my next car. read more

I've never been one to go to a dealer for service because I thought "they're too expensive" or "they'll just rip me off". Walser Subaru changed all that. This weekend we needed urgent repair on both our vehicles.... They were able to get each one in, serviced and done same day. They even picked up and dropped off one of them. Service staff couldn't have been more friendly, knowledgeable professional. Price wasn't out of this world either! I'll be back. read more

I'm thrilled with the customer service I received from salespeople at Walser Subaru in Burnsville! I purchased a used Toyota Sienna minivan. I highly recommend doing business with them! Honest, knowledgeable, trustworthy, and fun! read more

TL/DR; Abysmal dealership. Subaru corporate should be ashamed, and there's no way I'll ever go back to this shop for sales or service and would recommend avoiding them at all costs. This review is long overdue, but I have to write it. While shopping for an Outback, our first encounter with this dealer was less than spectacular. They advertised a low entry price, but then pushed rustproofing and clear film protectors for the front of the car. This is a typical shyster move and I should have known better right off. However, we did end up buying from them because we were coming to the end of the model year before a major change, they were the only shop in town with our preferred color and trim package, and they promised a $500 break on a vehicle they had listed as hail damage with no obvious dings. After checking out the car, I was delighted to find no scratches or dents of any kind. Then the torture began. Back to the sales floor, a different sales person that the we spoke we spoke to over the phone told us that so and so who promised the $500 deal didn't know what they were talking about. The sales manager came over, said he had overheard the call and said, "Oh no - that's not what he said at all. He said we might give up to $500. We can really only give $100 off this particular vehicle." This all after we drove 45 minutes one way to come out to see this vehicle? I was incensed. There were several rounds of nickle and dime bait and switch and hard sell / talk to my manager / make us stew to sit through. We finally got the deal they had promised, and walked away sort of satisfied (2-3 star) ... until I went back for the first scheduled maintenance. When setting that appointment, I also arranged to have some cargo nets and aftermarket mudflaps installed. All well and good, I planned waiting in the shop a few hours on a Saturday for the work to be done - remember, this is an hour and a half round trip from home. Get in on time, sit, wait, and wait some more. After three hours I see our car hasn't moved from where it was initially parked in the service lot. Speaking with the service team, I learned that the shop felt they didn't have all the parts they needed to do the job, and had put it on the back burner - WITHOUT TELLING ME AND WITHOUT DOING ANY WORK AT ALL. After shuttling back and forth between service team members for a half hour I finally was able to speak with the manager. He agreed to drop the extra work and just do the oil change, and at no charge in exchange for my time. However, that was in no way worth the four hours I wasted while the shop sat on their thumbs. Again, I'll ever go back to this shop for sales or service and would recommend avoiding them at all costs. read more

Customer experience and support was lacking. They sold me a vehicle stating that the price included a remote starter. Upon checking out and signing the deal, we were told the vehicle only comes with one key and that we would have to purchase a second key for $350 if we wanted it. We bought the key and brought the car back to sync. Their service people installed the second key and ruined the remote starter in the process. Now we paid for a second key that they didn't have and we lost the remote starter that was advertised as part of the high vehicle price. We asked for assistance on this and was told there was nothing they can do. We drove 45 minutes to and from about 5 times in total to deal with this vehicle and have not received satisfactory customer experience. Buyers beware - they will not take responsibility for issues that come up. read more

I called to order parts. They were short, non helpful, and uninterested. The called two days later and ask for payment after they said part's would be there Saturday. I told them to cancel. read more

Great service department. Sean and Chris are great to work with. We have been coming here since shortly after they opened in the old store on Buck Hill Road and we have always been very appreciative of the excellent service. I'm adding on because since I wrote the last review I put 200,000 on my Forester, Sean departed and JP came onboard, and the service is still outstanding. read more

Charlie and the team were all super patient with my ex-husband and I when we purchased my daughter's used 2014 Jeep Compass we found listed on Cars.com. It took a little additional time with financing and a title issue, but the team was very professional and kept us informed of delays. They even dealt with my ex-husband voicing his frustrations- all were very professional! I will be back when I'm looking for another vehicle! Thanks! read more

Walser Subaru - Me with my daughter and her new-to-her-vehicle! - Car Dealers Near Me - Burnsville, Minnesota

I was ready to upgrade to an SUV from a Sedan but wasn't even sure where to start. After looking at Toyota, Volvo, and Mazda's we wandered into Walser Subaru knowing that it was a highly recommended brand. Right off the bat the customer service was phenomenal. There were a lot of moving parts and we came in late in the evening due to work schedules yet Daniel Depew and the team went above and beyond to help us. We fell in love with the Forester upon a test drive, but the exceptional customer service made the experience top notch! Highly recommend. read more

Went in to buy a car, no one was of any help at all. Wanted to buy a Crosstrek in grey, would have settled for black. walked out because no one would help me, assumedly because of my age. I had a 26K cashiers check in my pocket at the time- due to their inability to treat me as a serious customer I went to the Minnetonka location and bought a car that very same day. read more

Have you ever been to a dealership and they treat you like crap! Like belittle you when coming in when you done your research ! Or sales person doesn't even care what you want and need they just want to up sell you and you ain't got no clue what is going on! Well any Walser dealership has never ever made me feel like that! I have been to handful of Walser's dealers cause I got so many well not as much different brand vehicles! It ain't even funny. I need to give a shout out to this Walser dealer Subaru! Every time I go here the sales people, service dang even the receptionist's are sooooooo friendly it is unreal. They make you feel like family! They are also very funny which is a plus. I am a very mmmm how to say this I snap easily when I feel mistreated I let you know that you have too tone it way down with me. I get it from my mom not a proud trait but is just me very confrontational. This is one of few places I have not felt hot headed. They know there vehicles not just winging it. They take their time with you like hours if need be. The space is small but it makes up for it on their employees. Management hired the right people. I love this place if you have a Subaru come to this one you won't regret it ! Yo there popcorn in the waiting area yo bomb my opinion better than movie theater popcorn no joke! read more

Tried to buy a vehicle for close to a month. Wanted to put money down but some how we couldn't seem to accomplish that. My salesman was gone for a couple days and I was able to talk to the sales manager. Thought we were close to getting something done and the sales manager was going to get back to me that day. Two days later I called to find out what was going on and was told someone had put money down on the vehicle I wanted the day before my conversation with the sales manager. So either I was getting lies or the sale manager doesn't know whats going on at his store. Go somewhere else if you can read more

Great quick service on an airbag recall. They shuttled my wife & daughter to the mall for the hour and a half it took. Great job Walser.

Unfortunately, we had a very disappointing experience on Thursday night. A sales rep reached out to me on Thursday afternoon via e-mail. I was unfortunately swamped by meetings in the afternoon, so responded by e-mail that we'd be in later that night to look--first glance. I didn't expect any preparations to be made, because I assumed the other salespeople in the dealership would be able to help. When we arrived, we indicated we were working with the rep that e-mailed--they tried to call, no answer and then they left us alone. We were hoping to look at the Ascents, and we were told that that's one on the floor. The staff came across as very standoffish--on their phones, completely ignoring us. Don't get me wrong--I'm not a fan of high pressure car sales; we purchased our last car from Walser Mazda and it was a great experience. However, the experience in your dealership left my wife feeling like she was being ignored and not being helped. As a result of this experience, we went up the road to Bloomington Subaru Acura. Luckily, they were able to provide the service we needed and we're picking up our new Ascent Touring today. read more

My Wife and I were looking for a new vehicle and walked into Walser Subaru. NO BODY even looked at us. EVERYONE IN SALES were at their desk and talking to each other. We went through and looked at a sold Outback that was in the delivery bay with no one paying attention. We were really interested in options for a vehicle and my daughter loved her Outback. Walked out, with no one saying a word and drove to the Walser Toyota dealership and ended up ordering a new vehicle. Would have really liked to here about the Outback, but nobody at work that day cared. read more

We purchased a used Subaru Forester. The salesperson was very nice. We were told that it had gone through a complete inspection. When I got home I found a number of spots inside the doors where the paint was chipped off. I called and asked if they would consider mailing me some touch up paint and was told that I would have to pay for the paint and the mailing. 10 days after our purchase, the battery died and we had to buy a new one. I understand that the car is four years old, but I was under the impression that the inspection should have included a battery that would last longer than 9 days. Nevertheless, the car is in good condition. read more

This complaint is about the service department. I was in for an oil change and mentioned that it felt like my vehicle was pulling to the right slightly. It was checked out and said it needed springs/struts which would cost $2580. That was on October of 2019. Now February 2021 and has 3 checks since at different service places for the springs/struts and both times reported no known issues. This was obviously a wrong diagnosis and would have been an unnecessary expensive. I have not and will never go back to Walser in Burnsville. read more

One of our kids is a salesman at a dealership and he did not have the kind of car we were looking for at his new car dealership, so he said to check some automotive websites and he would call on it for us. Well, the guy at Walser was "a jerk" to the salesman at our kids dealership, so he will be going to the next one on the list. That's too bad....not the car part, but the fact that the guy trying to find us a car is being treated kinda rudely by Walser Subaru. Since we live close to this dealership and far from our son's, we thought it would be nice to get serviced by one of the Walser dealerships....but will stay away and look elsewhere. Rudeness is not ok on a personal or professional level. read more

I've never been happier with the customer service in my life! Harry, Cory and Jeff all worked to ensure I had a car that I loved and I LOVE MY CAR!! All I want to do is drive around in it because it is the best car ever!! They were patient and gave me options. I never felt pressured to make a fast decision or buy the car at that second. As a woman this is extremely important to me. I wanted to to look and investigate the different options. Thanks to all of the help I received and the amazing service provided I will be a Walsar customer for life! I don't know why anyone would go anywhere else! read more