I was driving from Chicago to Minneapolis on Friday, and late that evening, the check engine light…read morecame on. I showed up on Saturday morning as an emergency, without an appointment. Thankfully, Mr. Hussam was incredibly accommodating. Despite their busy schedule, he went out of his way to help me and diagnose the issue. He was professional, clear, and reassuring, even though they didn't have the needed part in stock. I really appreciate how welcoming they were, despite my lack of a prior appointment. After the diagnostic, I drove back to Chicago, and I'm hopeful we'll get the problem resolved soon. I highly recommend their service

I recently needed to buy a car and was looking for an X3. I found a car I liked at Motorwerks and…read morewas able to talk to a friendly sales rep and was able to set a time to go check it out. The rep was nice and helpful in comparing cars options, bringing them all out of the garage, etc. - helping me weigh the pros and cons of each model. We negotiated a fair price and he arranged financing. From there when I picked the car up they had everything ready, car was detailed, registered, and they have a specialist who helps you set up all the tech, apps, and gadgets. I have no idea if that is normal, but it was really helpful as I am not at all tech savvy. I have since been back for a scheduled service and the process was easy and the service reps were also professional and efficient.

Came here the other day to get my Chevy Volt's battery replaced. They have their EV guy take a look…read moreat it the minute that I brought it into the shop to give me a quick inspection for free. He was able to determine it was the battery just by asking me a couple of questions, he seemed very knowledgeable about EV cars and was able to troubleshoot my issue very quickly. They had the battery in stock and they were able to install it in a very reasonable manner. Staff kept me in the loop throughout the entire process. I made use of their waiting room with free coffee and fast Wi-Fi while I waited for my car to get finished. When it came time to pay the bill, the total was a bit under in price for the target range that I had researched online beforehand on what a battery replacement should cost so prices were very fair and reasonable. I always cringe when something in my car needs to get fixed, but with this experience, the issue was resolved quickly and the price was fairly painless on my wallet.

DO NOT take your vehicle for service here! They are crooks. Had my brakes replaced and they were…read moresqueaking after one week. Brought it back to have them fix the squeak and they still squeaked! Took it to my local mechanic and they showed me the cheap parts they used. Will never purchase a new vehicle here again or get service done! It's Beware

We recently purchased a vehicle from Jeff Bruening and his sales team. We were welcome by the whole…read moreentire team. They made buying vehicle fun again and were very understanding with our needs. Would recommend them to anyone looking to purchase a vehicle. Thank you again for the great experience.

Infiniti vehicles speak for themselves but this dealership has two of the nicest people you'd ever…read morewant to deal with. Ryan was our sales guy and he knocked himself out getting us the vehicle we were after. He didn't get it but he worked hard and found us a substitute that was even better. While things were getting sorted out, another man whose name I did not get offered us refreshments. He was so hospitable, I felt like I was a guest in his home. And I think that was his intention. So you can buy a car anywhere, but why wouldn't you go to a place where you are treated with respect.

I had a terrific experience buying a used car at Luther Kia. Straightforward communication, a bit…read moreof salespersonship but not too much, clear and transparent pricing and process, and in the end -- the right car at a reasonable price secured with no fuss. This was an excellent car purchasing experience. Next time I need a car -- I'll go to Luther Kia first. I recommend without reservation.

I want to start by saying KIA vehicles are great. The warranty the best…read more I wish I could say the same for the service. Previously I had an appointment that we decided to wait for, rather than drop off an pickup. They made us wait 3 hours with NO communication. I called to check in and they said "We haven't looked at your car yet". What? Why do we make appointments if you don't have time that you allocated for that repair? I expressed my annoyance, so they got right to it. I watched them, guess how long it took to do the repair? 10 minutes. That's right, three hours of my time off work wasted, for 10 minutes of work. Okay, moving on. My car was busted into by junkies, who smashed out the driver side windows of multiple vehicles on our block. I call Luther KIA in Bloomington, and talk to a service representative to get an estimate and schedule an appointment. He gives me an estimate and sets up an appointment to come in and have the glass replaced. A week later I go in for the appointment, and another service representative tells me that the appointment is to get an estimate, I explain I already had one. The new estimate is, surprise! Higher... and they tell me they don't have the part and it will take a week to 10 days to arrive. Once the part arrives, they will call and setup an appointment, which will (Due to being busy) likely take another week. I point out this will places me at 3 weeks with no real window, and likely 4 weeks to have the work done. I tell him I want him to setup an appointment for the 25th, the day they expect to get the part. He agrees to this. Then I get a call, "We have your part, call us to setup an appointment". I call them and state that I should already have one setup, they look and say no, they show no appointment. The soonest they can do the work is... ready? another week out. This puts me at over a month with no real window. When I was there, I complained about their poor communication, and someone claiming to be a general manager interjected and said they would personally look into it and get back to me. Any guesses? That's right, never heard from them. They don't care. And they had a bunch of kids in their back office that were literally laughing at me, they finally closed the door. This is all a big joke to them, because they have plenty of business. I don't normally bother with reviews, but the service at Luther KIA in Bloomington sucks.

I went back to my Honda dealer to get the recall on the fuel pump recall addressed and boy did they…read moreknock the ball out of the park. I was provided a loaner and was out of there in 15 minutes. Many Thanks to the Service Team at RBH!!!

This is a convenient place to service my car, but I am so tired of the constant upsales. As someone…read morewho needs to trust the mechanic, I rely heavily on honesty. It is impossible to trust them anymore. An appointment just months after another spawned many more things that "needed attention". Now they want the customer to pay a fee for the credit card. I can't imagine they prefer checks that can so easily be uncollectible and untraceable - but they do. This fact isn't listed in the appointment reminders; once at the shop, you don't learn it until the end of the appointment. Way too late. They actually told me they would pay for an Uber to take me home and get my checkbook! I suggested they waive the $10 fee rather than the Uber fare, which would have been much higher. I have tried "Send a Message" and "Text Us" on their contact page, but there has been zero response.

DO NOT BUY FROM THIS DEALERSHIP! DO NOT BUY THE WARRANTY…read moreFROM THIS DEALERSHIP! Terrible customer service if you don't buy their brand of car. We bought a used car from this dealership and have had nothing but problems. Anytime there is an issue with our car we get the run around since it's not a Hyundai, even though we bought the car from them. If you don't buy a Hyundai, they will not let you have a rental car during servicing. Additionally, the warranty we got from them isn't accepted by any dodge dealership in the area. Terrible business practices!

Found used trucks online that were here. We test drove one and it has a rumble/vibration. They got…read morethe mechanics on it. We purchased and the process was good. We did some chitchatting, hubby says I do to much, with the finance guy. We were kept informed on what was going on. They gave us what we wanted or needed on our trade in. Lesley was great!

Let me put it this way. I took the time to fly up from AZ and buy a car here and drive it back…read more Even though they are used rentals, for the most part, they have decent milage and in nice shape. I did a lot of comparison shopping with Enterprise, Craigslist and major dealers and couldn't beat the prices. Gus aka Dave, was a good guy to deal with.

Terrible. Set up an…read more"Appointment", week and a half in advance, to look at a few vehicles. Was told I would receive a call from the manager to confirm. After about three days of no call, I give them a call back. I am told they have ONE of the vehicles and are still working on getting the others. I let them know that it's fine, I was just calling to confirm my appointment. So five days later, I arrive, they tell me they do not have ANY of the vehicles i requested and that it was my fault for not confirming my appointment. Even though I have now called this company twice to confirm my appointment well in advance. Thanks for the waste of time.

Beautiful waiting area, which is good because you'll be there for 2 hours for an oil change.read more

We had a very bad experience buying a used car at the Walser Bloomington, MN dealership, and urge…read morecar buyers to go elsewhere. My teenager saved his money for two years to afford his first (used) car. It would have been understandable if the car needed a couple minor repairs or some new tires, but it is a lemon and has been in the shop every week since we bought it for a wide range of expensive issues. And when we contact Walser, the salesperson won't reply back, and the receptionist stonewalls us and prevents us from reaching a manager. So, instead of working out a mutually agreeable solution to this with the dealer, we are stuck with an unreliable, broken down used car that needs expensive, complex repairs. I hope people avoid the Walser dealerships and go somewhere else. Anywhere else.