I cannot say enough wonderful things about Jonathan at Orion Custom Framing on Polk Street -- he is…read morean absolute gem! I brought in a mirror that had separated from its frame, and honestly wasn't sure it could be saved. Jonathan not only took on the challenge, but completed the repair right then and there while I waited -- and the finished product was absolutely perfect -- you'd never know it had ever been damaged. What truly set the experience apart was his efficiency. He was respectful of my time from start to finish, and the speed of the repair exceeded my expectations. Before I left, he carefully and thoughtfully packed everything so it could travel home safely. That attention to detail really speaks to the level of care he puts into every piece. Orion Custom Framing is the kind of shop you feel lucky to have discovered, and Jonathan is the kind of craftsman you want handling your most treasured pieces. I'm already looking forward to bringing in my next framing project. Highest possible recommendation -- five stars, without hesitation!

I went in to inquire about a painting I have. They were very professional and gave me several…read morereferrals for scanning my picture. Once I can get it scanned, I will go back to have my painting of Harold done. They have a beautiful selection of frames to choose from, I did not get a quote for the framing and will submit an updated review.

Wow! I just had the most amazing experience ever at a frame store here. I had purchased some…read morepre-framed prints from one of those online places, and unfortunately, they came with the sawtooth hangers, which I haven't seen in at least 20 years and which nobody can obviously use in California, and needed to have picture wire installed. The staff there was able to do this while I waited, and even popped the print and mat back against the glass where it had not been done correctly on one of the prints. And the most unbelievable thing of all, they refused to charge me for any of it. While I was waiting, I could see another member of the staff helping another customer with various options in framing some prints and they were so patient and helpful. The funny thing is I almost went to another frame shop a bit closer to home that I've been to before, but decided to try a new place since the other one had sort of lackluster customer service. Underglass has definitely earned its place as the future spot where I will definitely be going to for all of my framing needs. Can't recommend this place enough!

Walked in just to browse matting and framing ideas but were blown away by the options, and creative…read moredirection provided by the expert staff here. Bethany was so wonderful to work with. I shared my story about the pieces and how I invisioned how two of them would have similar framing and another would look the same vibe but not match the first two... My vision was pretty ambiguous, but Bethany made it come to life! I can't wait to pick them up in March. They had a massive selection to choose from. They had so many different fun, unique options. I am a huge fan of rainbow, and they have an impressive amount of rainbow-array of options. I paid more for the matting and framing here than at another frame shop in SoMa, but the I think the value is fair for the amount of work going into them. My partner and I will most definitely come back for future projects. Love that it's queer owned and in the Castro!

I needed to have a Dr.Seuss piece framed and am so impressed and grateful for the time Cody took to…read morereally understand my vision while asking all the right questions to bring my thoughts to life. Krystal very kindly and warmly tag teamed with us and bounced ideas off of myself and Cody because this place really cares that their clients leave happy and excited for their new art. This is a place where you can come and expect the experts to translate your style into the art of framing. I felt very understood and could not have been happier with the result for something as special, classic and whimsical as a Dr. Seuss piece. I'll be bringing 3 more Seuss prints to be framed with Cody or Krystal, they rock and anyone who gets help from them is in good hands xox

They do decent work, first off…read more The last piece I had done--and I've had six here--was about 4-5 years ago so take this with a grain of salt. But the person who was in the shop, a woman who told me she had some previous living experience in China since I brought in some Chinese calligraphies-- was extremely unprofessional. I told her that the calligraphies were valuable --they are museum-level valuable calligraphies and that I would be prefer she not touch the surface unnecessarily. Her response was, "We always touch the works, it doesn't matter, see?" And she proceeded to wipe her hands all over them as if to get a reaction from me. Because my partner was there and did not react I felt my hands were tied, but honestly she was a real nightmare. On top of that, we had a 40 dollar off coupon that she didn't honour because she wasn't "great with technology" --where did they find this person? I have had a lot of pictures done and the frames are nice, but this person--and I have no idea if she is still at the shop as an employee--was a disaster.

I've framed several projects over the years with Matt and Andrea, though mostly by my own design of…read moresimple white matts and black frames. This project was different. I had two deeply meaningful pieces to me that I wanted framed. One is a large early foray into paint and paper by an artist who normally works in large metal sculptures, and another is a photograph of the Temple from my first year attending burning man. Matt was a very thoughtful partner in exploring the different framing options and supporting me in finding what felt truest to the art. For the first, we ended up picking a metal frame and floating the piece on top of the matt to showcase it best. And they even reached out to the frame maker to use the type of for the frame that we use on playa. For the second, we found a frame and matt combination that echoed the texture and spirit of the dust. It was really wonderful to feel supported in the exploration to really feel excited and aligned with how the framing and art were complementing each other. And I'm so happy seeing the art hanging in my home every day! And I'm so grateful that Matt came to hang the large piece for me! There's no way I could have done anywhere near as good a job and might have hurt myself if I had tried. (Note the space they're in is a bit hard to photograph, so please excuse my photo quality)

done over 10 pieces with them, you get what you pay for and they will aesthetically guide you to…read morethe right outcome design and budgetwise

Professional and creative Pamela assisted me with framing ideas for a San Francisco local artist…read morewatercolor. Her great ideas balanced with what I wanted, was a wonderful experience. Thank you!

Over the past 20 years I have used the Painters Place to frame around 10 pieces. I use them when I…read morewant something custom and it has to be done right. The workmanship is excellent and the attention to detail in the handmade frame makes all the difference. The pricing certainly is not for the feint of heart, but these are frames that complement the art in a way other places usually can't do.

I've been coming to this framing store for a while now, and every single experience has been…read moreoutstanding. From my very first visit, the team made me feel welcome and truly cared about helping me find the right frame for each piece -- whether it was a family photo, a print from a local artist, or a special keepsake. Their eye for detail and design is incredible. They don't just frame -- they elevate your artwork. They take the time to understand your vision, offer thoughtful suggestions, and use the highest quality materials. Every finished piece I've picked up has looked absolutely stunning, and you can tell the craftsmanship is done with pride and precision. What really sets them apart, though, is their professionalism and genuine kindness. They remember their customers, follow up with updates, and always make sure you leave happy. The store has a calm, creative energy that makes the whole experience enjoyable -- you never feel rushed. If you're someone who values quality, artistry, and great service, I can't recommend this place enough. It's rare to find a business that combines expert-level skill with such warmth and care. This is my go-to framing shop -- truly one of the best around. The frames themselves are truly the best when it comes to material, looks, condition, as well as variety. The value is superb and for the price, it's unheard of. Able to save money while getting good quality is unheard of these days, so I love love love them!

Every single time I have gotten something framed, I have been blown away by the attention to…read moredetail, customer service, and quality of the work. I would not trust any other business to handle such sentimental pieces of value. 12/10- trust me, this is the place to go!! Thank you, Sokoloff team for being exceptional! Huge selection of frames that have made each piece timeless and unique for an affordable price! Here is my latest one:

I wasn't able to find my favorite Japanese sketch book by Trystrams at Maido Japantown. Maido did…read morenot have a restock date. The notebook is thin, Japanese paper quality amazing and I genuinely cannot find a substitute for this one. Topdrawer, all Japanese merchandise supplier notified me they only carry their proprietary brand. The sales rep however did recommend The Wishing Well workshop. I arrived, the owner looked for the notebook and realized they were sold out. He immediately placed an order and took my contact info to notify me once the order arrives. I can't recommend this place enough, so happy I found it!

Great service and quality work! Definitely will be returning for future custom shirts!read more

Peggy is AWESOME !!! I have about 15 different pieces framed by her and her husband. Autographed…read morejerseys no problem, concert posters and tickets, easy. CD's with the artists signature, piece of cake. Newspaper pages of Barry Bonds hitting his 500 HR with a ticket stub and a photo, no sweat. The most unique thing I had Peggy frame was bar coasters and beer bottle caps from a beer tour we did in Europe. She frames moments in my life that I get to display and they become conversation pieces. She takes the time to find the right frame color/style, border or no border and the right protection from the sun. This review is long overdue but it's time to share what a wonderful job she does. True "mom and pop" store. Support locally owned businesses.

Good framers but too expensive and a pain to deal with. If you don't bring back the paper receipt…read morethey give you, they'll refuse to give you your artwork. So now I'm out a $400 deposit and driving home to try to find the receipt. If I can't find it, they'll likely keep my artwork and my money. C'mon people, it's the 21st century.