HIghly recommend! Nichole was so nice to work with and did a great job helping us choose our bedroom furniture. Delivery exceeded expectations! Cristian S. and Santos were friendly, respectful, and so careful not only with our new furniture but also when moving our old. Before they left they wanted to be sure we were happy with everything, and again just so kind. This company is very lucky to have them. read more

Go see Mary Ryan in Arlington Heights. Upscale and stylish furniture. Rugs, recliners, dining room sets, and beds. Go in take a look picture it in your home. These days I'm in furniture shops trying to figure it out. If You are not under pressure, it can be fun. And, I know what an ottoman is. Yeah, I'm bougie... read more

We bought a table from their oak Brook location and after being in the house about 6 months the paint started wearing down and becoming sticky/tacky. I reached out and was told it I had to pay a $50 dollar tech fee for someone to come out and look at it so I was like a long as they are going to take care of the issue. The lady assured me this was the case I repeated several time and it is a recorded phone call so I agreed. When the tech came out he agreed the table was messed up he would bout in the service and I'd get a call. They called and told me it was going to cost 2500 dollars to repair! I asked for the manager to listen to the phone call as I was assured if I paid the table was under the warranty. Anyway, they did not honor what I was verbally told even though you could literally run your nail on the table and the paint was peeling off. Quality is very poor I'd bring my business elsewhere. read more

Furniture nice and they took back a chair my wife didn't want without the usual restocking fee. The service was also good and people tried hard to please read more

Purchasing a custom sofa from the Lincoln Park store of Walter E Smithe is one of the worst mistakes I have ever made. My husband and I are Seniors in our 70's and we thought we were purchasing a quality product and used money from our savings to purchase this $6500 custom leather sofa nightmare. Every time we sit on it, the VCF commercial comes to mind. We have attempted to address these concerns unsuccessfully with the WES Customer Service Manager. We even wrote and sent a letter via Priority Mail to the President, Walter E Smithe, III. (No response, by the way). We spent (2) hours in the Lincoln Park store with the "designer." We were very specific about measurements and durability. We explained the new sofa was intended to be the primary seating in our family room, and it would be utilized every day by my husband and myself. No children or other persons live in our home. I was very specific about measurements, seating height and durability. We purchased EVERY recommendation/option made by our "designer." The sofa was delivered in November, 2024 and initially looked to be okay. Within days, however, I noticed several issues and concerns and contacted Customer Service. The stitching on one of the back cushions was defective and you could see where the manufacturer made an error and restitched the seam, however needle holes and thread from the error were visible. Despite ordering the" top of line" cushion stuffing, the seat cushions have compressed over 2.5 inches in 4 months of use, making it difficult for us to get up. The stitching on both sofa arms is suspect and looks to be defective and loose. I was told the stitching was within "variance" and not defective. The sofa back cushions are horrible. I discovered the sofa is only 72" in length instead of the 74" as specified on the order. I spoke with the Customer Service Manager several times and she stated the measurement variance was within their "5% variance" as stated in the "Miscellaneous" section of the agreement. This section references color variances, not size variances. The Customer Service Manager finally agreed the back seat cushion stitching on the right side was defective and WES would send it back to the manufacturer to be replaced. The Customer Service Manager repeatedly assured me the cushion would be replaced and returned within two weeks; it took 8 weeks to receive it. The WES technician stated the cover was replaced, however it looks like the manufacturer only re-stitched the original cushion cover. So, we are now stuck with an uncomfortable, $6500 poorly manufactured sofa. I wish we had gone to VCF or any other furniture store. Buyer beware. read more

Horrible customer service. Not the store it was when the Father ran it! they actually stuffed my sofa cushion with lose stuffing, over the enclosed cushion. Not a good solution for a 12,000.00 sofa. I was told we had a ten year warranty like our previous furniture. Not the case!! We did a price match because Thomas price had the sofa same sofa for less. When our cushions broke down, we were told we had no warranty. I took the cushion to the Oakbrook showroom and asked the manger if she considered this an appropriate fix she said absolutely not. Next day I received a call from their corporate office telling me their sales manager's don't know furniture. Never again! They don't stand behind the product they sell. The customer service women is very rude. probably why she has that job. read more

Their furniture is beautiful however they're delivery people SUCK. They constantly damage stuff in your home. I've had multiple pieces delivered by them for the past 12 years and there's always damage either to your home or to the piece of furniture . I feel like there's so sloppy read more

I ordered some beautiful chairs and have been disappointed with the poor customer service to help resolve a mistake with the deferred payment billing & in addition the chairs themselves. The cushions are like marshmallows, they sit too high in the chairs. I tried talking to a sales associate about this but was told "jump on them" to improve the appearance. It didn't help. When I applied for the deferred payment option, the sales associate entered my information incorrectly and I was unable to get this resolved with the finance company TD Bank Services after multiple attempts online & with phone calls. Now my credit has been affected because they couldn't get my bank number correct. So frustrated, I know most people are pleased with this store but I am just frustrated and unhappy. read more

The quality of your furniture!! We spent a lot of money on a custom sofa and loveseat to replace the sofa and loveseat that was purchased from you and lasted for 20 years. The new ones look terrible after less than 2 years!! The fill is almost nonexistent, just based on the quality of the furniture I purchased I will NEVER buy from you again nor will I recommend you to anyone! read more

I walked into the showroom yesterday ready to purchase an entire room and was so disappointed when I was not welcomed at all!! Someone came up to me after a few minutes and then I had to locate them to ask questions! I saw multiple employees who did not even acknowledge me! I felt not welcomed at all! I walked out even after I asked questions about specific furniture! I am a local shopper as well as a a homeowner in Naples Florida ( where a new showroom will eventually be opened) but will never return! read more

I've driven by Walter e smithe for a few years and had no idea the gem I had so close to home. Beautiful custom furniture options. Knowledgeable staff that's great to work with -Gina was such a pleasure! An expansive showroom floor to see so much in person, which is hard these days. Highly recommend. read more

We were in the market to buy a new leather couch and two accent chairs, so we'd been shopping around to find stuff we liked. We had great service at another furniture store where an associate listened to our preferences and helped find us some items we liked, but because the lead time was 6 months, we decided that before placing our order, we'd visit this store to see if there were shorter wait times. What a waste of time. Here's why: We got there, and the lady at the door took our temperature because of Covid. Excellent start! Always good to see stores taking Covid seriously. Unfortunately, that was the end of the good news. We met with Debbie. I don't know how to describe her other than unpleasant, condescending and entirely unhelpful. We told her the things we didn't like--she kept showing us things we didn't like. We told her we wanted to try out the actual sofas--she kept showing us pictures (honestly, if I wanted to look at pictures, why would I even bother coming in? I could just buy it online). She seemed annoyed that we didn't have a perfect couch in mind--isn't it your job as the designer to help us find something we'd like? She had a poor attitude and made us feel like we were an inconvenience and taking up her time. We could tell she was getting annoyed with her constantly repeating "as I had already said." Honestly, for a place where we were planning to spend thousands of dollars, I'd expect the service to be top notch but definitely better than what Debbie provided. Finally, we gave up and decided to take our business elsewhere. I recommend Penny Mustard--it's just down the road. read more

Designer was marginal at best. Paid a lot for 2 swivel chairs. About $1700 each. 3 years later already wearing poorly. Won't go back. Amish furniture from now on. read more

My bedroom furniture is absolutely gorgeous. The team was very helpful especially Judy, customer service manager and Sara, stylist from Old Orchard location. I am happy with the quality and style. I highly recommend this set. It's heavy, well built and stylish. It's the Justin set with a combination of wood and dark metal. Back is the furniture is well built too. It's not the typical cheap material, but wood. read more

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I am still waiting on my order. I can't believe this. I was super excited to work with Walter E. Smithe which is why I gave them multiple chances. I was optimistic about my relationship with this store. I spent thousands of dollars in the Orland Park location furnishing my new home. On the surface, they are nice workers, the merchandise is nice, and although it's a bit expensive, you'd think it would be worth it for the level of service expected. However, I had to switch my designer once because things were not moving at an acceptable speed, I didn't love her design vision, and I had to do more following up with her than she did with me. Once I began working with the manager, I thought all would go well. To make a long story short, I've been waiting for my dining room furniture for about a year now. I still do not have it. No one has called me. I called them last week to request a refund and the store manager says she can't authorize a refund and had to speak with corporate. I said ok. I still have not heard back from them. I called corporate today and am now awaiting their call back. The one thing I did like was the fact that they gave me loaner furniture while waiting but I've been in my home over a year now and it's still not completely furnished due to the reasons above. I'm not exactly sure what's going on but I would like a complete refund and I will not be shopping with them again. read more

I went into this store to shop and was harassed the entire time I was there by an employee because I wasn't wearing a mask. She followed me screaming and yelling. I have a medical condition. I cannot wear a mask. She was evil. She told me I should never shop there. Meanwhile, all theother employees there happily helped me. Update from Walter E Smith's response: Did you see where I said - I HAVE A MEDICAL CONDITION. At that point, your employee has no right to question me. read more

BUYER BEWARE. I regrettably became a customer of Walter E. Smithe on December 18,2020. I had found a bed that I liked on their online website and decided to go into a showroom to look at it in person. I quickly learned that this particular bed was not on any showroom floor but they had a somewhat similar bed made by the same furniture company at the Geneva store so I decided to go ahead and order the bed and a nightstand that day. I was also in the market for a new couch so I looked around for that but I did not purchase a sectional couch that day. Instead I returned to the Oak Brook store on December 21, because I was well aware of the furniture shortage that has been occurring and I wanted to get furniture for my new home. I ordered a sectional based on the promised timeline of the furniture maker, which was still not going to be until February 2021. Upon delivery of the sectional I noticed several spots on the sectional and mentioned it to the delivery guys. They told me the spots were due to the couch sitting on a cold delivery truck and would go away once the couch warmed up. This did not happen, in fact I noticed more spots on the new sectional the next day. I reached out to correct the problem and was offered replacement cushions and a refabricating of the side piece of the damaged sectional. This was NOT an acceptable solution for me as I had purchased a NEW couch, not a used couch that need to be refurbished. After going back and forth with several employees I was finally able to get them to reorder me a new sectional. Never once was an apology really offered and I felt like the management did not care as they had payment in full. I received my reordered sectional in April but awaited delivery of the bed and nightstand that I had ordered. April 24th comes around and I get a call to schedule delivery for the bed and nightstand. I continue to be told that they only deliver in my area on certain days of the week and the days that work for me are not convenient for them. This was incredibly frustrating since I have a job that takes me away from home for 3-4 days a time; but we scheduled delivery for Saturday May 1st. On the Friday before delivery was set as scheduled I received a phone call from their "Customer Service" department that delivery had to be cancelled because the furniture was not in their warehouse. What???? How does a company schedule delivery for something that is not available? Again, they offered to schedule delivery on days that did not work for my schedule and offered no apology no alternate solutions, but they are glad to charge you the delivery fee when you order furniture and do not disclose that they only deliver on certain days of the week. I wake up on the morning of May 1st to a call from the delivery team to tell me they are 5 minutes away. Again, I am confused because they CANCELLED delivery and did not tell the driver. He tells me he just has the nightstand in the truck and I tell him to not even bother to bring an incomplete order to me. I am beyond frustrated dealing with the incompetence and lack of Customer Service from Walter E. Smithe and their associates. For a company who prides themselves on being "Chicago's Best Furniture" they sure have a lot of nerve. The daughters should focus less on making quirky commercials and start focusing on delivering quality customer service to their customers and developing repeat customers. I will discourage ANYONE from shopping with them in the future as I feel there are much better options for furniture and home décor pieces in the Chicagoland area. C&B I am looking at you! read more

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We purchased a bedroom set from Walter E. Smithe last summer. Right from the start there were issues when we noticed there was a missing footer on the night stand. The delivery people tried to fix it by replacing the built-in ones with some felt ones, but they ended up splitting the wood at the base. Then we noticed that the soft-close drawers didn't shut properly. To their credit, the store eventually replaced the two pieces that had issues, but we were still concerned that what we got wouldn't hold up. Now some six months later, low and behold, we were right to be concerned. The soft-close drawers are once again having issues shutting properly. Not exactly the type of quality you expect when you pay some $5,800 for a bedroom set (on sale no less). My advice? Shop somewhere else. It's poor quality furniture that will not hold up. We will be replacing our recent purchase this year with something from one of the better furniture stores. I suggest Crate & Barrel, Restoration Hardware, and Room and Board. read more

Walter E. Smithe Furniture & Design - Drawers not closing all the way and unevenly. - Interior Design Near Me - Oak Brook, Illinois

I was clearly sleeping on this place. The store has a large selection of quality furniture and to my surprise, many of the pieces are not as traditional as its name may suggest. Prices are also very competitive in comparison to other retailers in the area. After spending too many weekends in too many stores and online looking for the perfect media center, we stopped in with a "might as well" state of mind. Halfway through our walk of the store, we found the perfect piece with the ideal depth. We were hooked but our sales lady challenged us to see what else was in store. Glad we listened. We found an even better piece along the way....... And a decor item too. Our salesperson Bird B. is the most witty, engaging and genuine furniture salesperson I have ever met. She was attentive, honest, knowledgeable and helpful. I enjoyed working with her. Having visited, I better understand why this third generation business is still around. It is a class act. read more

Kudos to you, Mr. Smithe. It should never have taken 10 weeks, but you did demonstrate that you want your customers to be totally satisfied. It meant a great deal to me that after everything that had transpired, you took the time to personally call me and discuss the situation from the beginning ~ from my perspective. I hope this was a learning lesson for everyone and I would not wish this particular experience on another customer. It is not Smithe's fault, the way Eastern Accents markets their products, but rather an eye opening, HUGE fault exposing process. I am still totally impressed at the military precision of deliveries and the not totally long wait times for delivery of custom furniture. So, maybe we can still be friends :) read more

This review is for the Oakbrook location. I went today to order an ottoman. Upon being greeted by the door, I discussed specifically what I was looking for. I was told to look around. Considering I needed a specific dimension, I expected the salesperson, to pull vendor catalogues, and show me what was available. That did not happen. I wandered around the store, while counting 8/9 employees, all of whom were too busy to ask if I needed help. There was 1 other customer in the entire store beside myself. The lack of customer service was unacceptable. I went down the street to Arhaus, and spent my money there, where I received wonderful service. read more

Update!!! Went back for the recliner and got a great deal - not rushed into anything or pushed into any upsell. Love the floor sample we got (perfect condition) and delivery as promised! read more

I see Walter E. Smithe received best furniture store in West Suburban Living. Congratulations! I can agree to that. Let me tell you after buying crap furniture from somewhere else; I researched well to find quality furniture. I spent hours browsing and testing furniture at every furniture store there could be! Nothing really compared except Ethan Allen, Penny Mustard, Thomasville and Arhaus to name a few. I loved Arhaus, but it was way out of my price range. Ethan Allen and Penny was not really my style. Walter E. Smithe seemed to be my happy median. It was quality with variety of different styles. The prices are decent for what you get. Is it the best quality furniture, probably not (seems hard to even find true long lasting furniture without breaking your bank). I even know people who spend big bucks and it's still not quality. This store was a lot better than the Orland Park one, it is much larger. The Orland Park one was very small. As far as service, it was great. However, the first time I went in - I had this one lady that was too pushy and wouldn't leave me alone. The second time I came back to purchase, I purposely chose someone else who was very attentive without breathing down my neck. I'm very indecisive so she was very helpful and PATIENT with helping me pick out colors that would match my chair. Overall, she helped me make a decision I was very happy with. The order and delivery does take time, but that's because they are custom making your furniture. I really liked how they updated me every few weeks on the status of my order. Overall, the customer service is great. It was a great shopping experience. I went during Black Friday weekend and got a pretty good deal - it was $500 off and then 20% off the rest if over $1,500. I spent just under $2,000 on a long couch (I believe 96' long). I'm very happy with my new couch! read more

Walter E. Smithe Furniture & Design - Interior Design Near Me - Oak Brook, Illinois

Custom designed furniture. There is really nothing better. And while I usually use an independent interior decorator who moves me in and out of the Merchandise Mart with ease- there are times when I am looking for an accent piece, a lamp or side table and this is where I go. Now that's not to say that they don't do custom work- they do. I shopped them years ago when I was looking for a new sofa for the family room. I didn't end up moving forward with it- but their design staff was top notch- meeting with me, showing me the various fabrics and leathers that the sofa came in and even offering to stop by my home to see how my purchase would work with my other furniture. Most recently- I was looking for some side tables to go in my guest rooms. Not too big. Not too small. And not looking like a bedside table (you never want anything to look like it's supposed to be there, right?) Well I stopped into this location and even though they were having a sale and the place was swarming with people, the designer that helped me was so pleasant and accommodating. She took me around the groupings showing me this and that until finally I spied something that would work perfectly. And since it was floor sample sale time- I got it for a song! Great selections, helpful and talented designers with good ideas on how to put a room together that doesn't look "matched" (there is an art to that) and reasonable prices. On custom ordered items the wait time is reasonable, or in my case- the pieces were small enough to just take with me. While my interior decorator will probably have a fit when he reads this that I strayed from "his fold"- even he complimented me on a couple of the choices that I have gotten from here. And that is high praise, indeed! read more

Amazing service! My sister had bought her furniture from here. I'm in the process of redecorating my room. We stopped in here today just to look and the lady that helped us was really nice and super helpful. Also, everything in the store is an addition 20% off! They offer you complimentary soda, water, tea, and coffee. Such a good shopping experience even though I wasn't ready to make the big purchase just yet. read more

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Had a terrible experience purchasing a sectional, and therefore do not recommend this company. After multiple red flags from my "designer," our sectional arrived nearly 12 weeks later (after she told me initially it would take 5). To make matters worse, the configuration was backwards. Luckily, I kept the original design plan and was able to prove that it was the designer's mistake, not ours, as customer service initially said, "This is what you ordered." I'm not an idiot, I know what I ordered. I had to wait ANOTHER 12 weeks to receive the correct sectional. Waiting 6 months for a piece of furniture is just unacceptable. I received apologies from management, but they also made several excuses that, to be honest, I just wasn't interested in as a customer. read more

We live in the city went to Oak Brook location and upon arrival greeted warmly and politely asked to take our temp. It's very spacious and felt welcomed. The store was clean and we had the pleasure of working with Mary Ann. Thank you and you were very patient and I look forward to the delivery of our custom couch. PS 20% off on top of $500 off!!!! Go go support local companies! read more

We had been shopping for a bedroom set for our master bedroom. We probably went to over a dozen stores looking for a quality solid wood set. We couldn't find what we wanted until we went to the Walter E. Smith store in Oak Brook. We found a set that we really liked, but wanted to go home, confirm measurements and read some on-line reviews. We stopped into another local furniture store and found the identical set for a slightly lower price. I contacted our salesman, Ron Kula, and he not only met the price he he beat it! I have been a long time customer of Walter E. Smithe and have a lot of confidence in the quality of their products and their service. Our salesman Ron Kula is knowledgeable, patient and a pleasure to work with. I couldn't ask for a better experience. read more

VERY POOR DELIVERY SERVICE - DAMAGED MERCHANDISE. NO PACKING NOR PROTECTIVE MATERIALS WERE USED DURING THEIR DELIVERY! However fairly good Sales service. Care was not taken to ensure my furniture was delivered without damage. Unfortunately I did not notice the damaged dining room set until it was too late. I found a serious gouge in one of my dining table's leg and a scratch in the base of my round dining table base. Both the chair and base are made of solid maple which is a very hard wood and therefore difficult to dent to the degree my chair was. I was not impressed that my "brand new" furniture was not wrapped nor padded when it was brought to my house in their delivery truck. 1/5/2018 Update: I called to complain and they sent out (free of charge under their warranty) a service technician who nicely patched up the damage. Because of their very good repair service I raised their rating from 1 to 3 stars. It still dumbfounds me why they were so seemingly reckless when delivering my furniture. read more

Walter E. Smithe Furniture & Design - "Brand New" however damaged chair leg after it was touched up with a furniture marker. - Interior Design Near Me - Oak Brook, Illinois

1-31-20 Went to Walter E Smithe today to buy a sofa and armchair. The store is large and has a huge selection of furniture. This review is more for our sales lady/designer. We discussed our needs with our sales lady, Helene Weiner, who lead us right to the style we were looking for. She discussed the upholstery and other choices for the sofa and chair we selected and submitted our order quickly and professionally. We made an appointment with Helene in advance of our visit to the store and sent her the requested photos and dimensions of the area where the furniture would be placed. So she had a good idea of our taste and what style we might be interested in. She is a great sales lady and is very patient with her customers. I recommend her highly. Great experience overall. read more

Bait and switch. We placed our order at the Oakbrook, IL store. We paid the required deposit and were told we would get our furniture in 6-7 weeks. Two weeks after the purchase an email informed us it would now take 17 weeks. We read the sales invoice and realized we could not cancel our order, Walter E Smithe had us locked in. Ultimately it took 18 weeks to receive our complete order. We will not be back to Walter E Smithe. read more

A Sofa with attached recliner ordered early May 2021. "Should come in October, but could be November. " Acceptable, until regular emails continually set-back delivery. Then December and January and February and last week, APRIL. Only perfunctory emails; not even a call. Covid delays can only go so far. Warning: don't expect on-time deliveries or even on the advanced date given. It could be a year with no delivery for this unhappy customer. read more

I purchased a full size bedroom set (headboard, footboard, rails, dresser and nightstand) I spent close to $2k for this set thinking this was quality pieces. After having for a little over a year, the headboard cracked on the side. I called the furniture store only to be told that I would need to spend an additional $300 to have it repaired. They are liars and do not stand by their furniture. The quality is garbage!! I will NEVER spend another dime with them. BUYER BEWARE! read more

Helene (designer) was absolutely phenomenal! I had a vision and she made it come true. She knew exactly what would work and what wouldn't. I highly recommend using Helene if you want to make a statement and not go over the top. My place has an elegance that I could never have achieved had it not been for Helene. Mitzi D. read more

Thank Goodness that I had already spoken to a sales lady before I had arrived at this furniture place in Oakbrook. When I first arrived there were 2 employees talking to each other about decorations and where to put some pillows. This place has some great looking furniture pieces that I would fill my brownstone up with BUT!! I did raise an eyebrow after appearing as if I needed help with directions to Peggy. I guess I didn't look as if I had any money by the way that I was dressed. Had I known, I would've put on my little black dress with some 4" stiletto's and looked great walking in the rain into this joint!! The only reason I gave 4 stars is due to this Sales Woman Peggy!. I like quality furniture that my kids could grow into (Stanley's Furniture was purchased for my daughter 11 years ago for $3800 and Pottery Barn is selling it today .. 3 pieces $5K ! ) I had wanted some Teen Furniture after my unsure decision about PB Teen. After telling Peggy that I wanted some Opus Design Kendall Furniture for my son, Peggy gives me a discount of $500 off of the purchase price as well as 15% off for paying 1/2 down in Cash (or check) and paying the remainder to the delivery guy when he brings the furniture and sets it up as it's Custom ordered 2-4 weeks. This set would've ran me easily $2200.00 + tax and delivery but with Peggy's help, I Managed to get the complete bed, Dresser , mirror tax and delivery for $1300! saving me over $1000.00 I was told that their policy was to let people look around the store before being approached. Understandable, however when someone is just standing there appearing as if he or she has a question.. Damn, just answer them! You may have lost out on a huge sale.. "HUGE" coming from Julia Roberts in Pretty Woman ! read more

I just purchased this leather reclining sofa and I love it...it's so comfortable and sturdy and smells great (I love the smell of leather) it has such a rich look and It's neither masculine or too feminine... read more

Walter E. Smithe Furniture & Design - Interior Design Near Me - Oak Brook, Illinois

This WES has a much better and wider selection than downtown Chicago but most items are custom built and after my experience of waiting on a 4-week bed delivery order even 4 months later (and still counting), I'm not giving WES any additional business any time soon. read more

The stores website highly recommended making an appointment so you're "not stuck waiting" for a salesperson upon arriving. When the salesperson called to confirm my appointment she also said I should keep my appointment. I arrived a few minutes early and was told that my salesperson would be with me in a couple of minutes. Well, I was able to walk around pretty much the entire main level of the store and was still left waiting for my salesperson to finish up her previous appointment (20 minutes late). In the meantime there were people walking into the store who were taken care of right away by sales people that were standing around by the front doors & had nothing to do, no appointments. Question, why wasn't one of these sales people allowed to assist me? Strike one. I finally met the salesperson and told her all I needed was a couch and made my spending budget clear. Apparently that left me with only a couple of options out of dozens of couch options they had in the store. Strike two. I ended up choosing one of the options and was then told it was not in stock and that basically most of their furniture is not in stock. She then told me to hold on while she answered another customers questions. When I finally got to ask her how long the delivery timeframe would be she told me 8-10 weeks. Strike 3! I wish I had been told right away before wasting my time choosing fabrics and waiting for her to help out another customer who hadn't made an appointment either and started asking her questions. Such poor customer service for such a pricey store, stay away! read more

If i could give Zero stars i would. Worst customer service ever!! Had to cancel our order after 2 months because we were lied to about our order taking 2 months, and then told it would take 9 minths. Horrible experience getting a refund, which took weeks or delays and more lies. Sad situation, this business is nothing like the friendly tv commercials!! Buyer beware!!! read more

Gina is very helpful and professional as our senior design consultant. Smithe was very courteous and delivered our furniture on time with a follow-up call to make sure all was ok. We will always shop there. Thank you. read more