Country French décor from wall paper to furnishing for home, interesting coffee table books. Pleasant sales staff. Quality products. Moderate - high prices. read more

Came to the OakBrook location to return an item purchased online and was told they wouldn't take it. I was also not greeted. Also called the main number to submit a complaint about the service here. Item was over 600 dollars and will not be shopping here again. So long Ballard read more

Bought 2 chairs.. then, when the cushion detached from the back of the chair, it was impossible to get a response from customer service or " product services." so not only poor quality of the product but even worse service after the purchase. We certainly won't buy anything else from ballard. read more

Excellent service & selection. The options are limitless Quality is on par with price read more

many items made in indonesia, China, India, Africa, Philippines, immigrated furniture! I thought this place was going to be a really high end experience. NO! Check out a cute consignment shop/boutique in Frankfort, IL. read more

I was suppose to get the VIP delivery and they left it on the front porch. Vey disappointed

I find the help here is pretty good. I'm not as impressed as I am with Restoration Hardware's help but there are certainly people who want to help you find what you need. There are days when it's difficult but that's when it's super busy. There is tons of parking, it's on an edge entrance way and you can pull your car up to load stuff in. It's next to LandsEnd and LLBean. They have custom embroidery on site!! so does LLbean next door. read more

Ballard Designs- Oak Brook - Ballard Design dog bed. Mickey's new obsession. - Furniture Stores Near Me - Oak Brook, Illinois

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TL; DR: Snooty "service" made things very inefficient and uncomfortable. I had been looking for wine shelves, and found some online via Ballard. I had no previous info about the store, but saw they had a storefront in Oakbrook, so off I went. When I arrived, I approached the registers to inquire about the shelves. For several minutes, I stood unnoticed by two talking employees before I was finally acknowledged...but oddly enough, they were acknowledging customers walking into the store as I stood invisible. I mean, maybe I was overlooked because I wasn't wearing makeup, and had on a scrubby outfit and FUGGS. Who knows.. but I was there to spend money and service was absolutely lacking. When I was finally noticed, I showed the item on my phone, and asked where I could locate them. I was referred to an area of the sales floor. However, unbeknownst to me, they don't keep most of the merchandise for purchase out on the sales floor. So, I had to approach the registers once more and asked how I would procure the shelves. Luckily, I ended up leaving with the shelves I came for. They look really nice on my well, and I'm hoping they hold up for years to come. I might give Ballard a second chance in the future...we'll see. read more

Oh Ballard, Disappointing when your designer asked, "don't you like anything in our store." Well, I just arrived and briefly looked at the drapery samples and didn't see anything immediately, so I get the snarky remark from a good old Ballard designer that assured me she has a four year degree, lovely. I suppose after her annoying remark and I did indicate it wasn't nice, we proceeded to not get very far. That's all well and good and I've purchased from Ballard several times believing it was a unique store, although did I believe it was French, umm no! She most certainly tried very hard to persuade me of my ignorance and that Ballard has been in business 40 years. Well I've been alive longer then Ballard and truly I loved your store years ago since it was without much doubt unique in every respect and it showed. As one other designer said, we must provide what the trends are...I agree although don't become like all the others that you have worked so diligently at not doing and now you are. I mentioned another store indicating Ballard reminds me of it, or Lord she didn't like that and said, that store is like a Wayfair, well my dear it is Joss & Main...A Wayfair specialty brand. I'm not so sure since I saw French reproductions which were very appealing and the designer was impeccable in her gracious and humbling approach with Joss & Main at a very young age and I certainly liked her, in fact she deserves all the credit I can give and her name is, darn it I can't find her business card, I most certainly get her name and blast it for designer of the year! Let us continue, Ballard isn't as unique as it once was and it truly is difficult to provide that in one showroom of limited space so I'll give you that much. We can all agree French Country is not in high demand so today we can't call Ballard a French shopping excursion. I've bought and sold French prints and the love of French design, a bit I found nothing to be of French origin in the store. So, we can say I'm dreadfully wrong, but I can say your designer needs a few weeks off. If she needs to ask me six times for pictures and paint samples the moment I walk in, we have issues...since I wasn't there for a design makeover today. I won't give her name although I would like too. I don't have that negativity to cause her any harm, but we might say if she was my employee I wouldn't want her representing Ballard as she did and if she's positive it has this French flare I would think she might act like a French lady. Regards, Tammy read more

I came in the store not sure of what sofa I wanted but had heard about how people got great custom sofas here at the store in oakbrook. I worked closely with a designer and got the best service, great ideas for the whole room, and many different fabric options to choose from. I ended up leaving so excited about the fabric swatches to see if they would work in my living room and I went back later that week and ordered! Such a great atmosphere, really nice workers, and a wonderful experience I'd recommend to anyone! Go to Ballard!! read more

Ballard Designs- Oak Brook - Here is the couch I ended up ordering in one of their performance fabrics, pet-friendly, stain-resistant, and incredible durability! I love! - Furniture Stores Near Me - Oak Brook, Illinois

I have always enjoyed looking at their catalog and was excited to go to their storefront to re-do our living room. When I walked in the store I didn't see one employee. I finally saw a few busy chatting, walked by them and was not acknowledged. After wandering around the store for about 10minutes, I left and went to Pottery Barn where a member of their design team was happy to help me spend my money. read more

Fantastic Service!! All of the design staff is wonderful! Everyone is greeted at the door with a warm welcome and the staff is always willing to help! Highly recommend to anyone looking to purchase some furniture or some affordable accessories. read more

do not by any means get the extended warranty on anything they sell. the company they use will not cover anything. they go out of there way to find a reason not to cover items. the warranty is very expensive and is just throwing away money to a company that could care less. if you like just giving money to a warranty company that is worse than an insurance company then you get what you ask for. read more

Mixed feelings on Ballard's to be honest. I was very excited to learn there was a store in Oakbrook to physically see and buy products. One day my mom and I made the trek out to the store and we saw a set of lamps that we liked but needed to think about it because they were pretty pricey. Later, we decided to order them online and received a defective lamp. I've purchased home decor stuff from all the well known stores, Pottery Barn, Crate and Barrel, Wayfair to name a few. I'm used to pretty awesome customer service from these places so was bummed but figured they'd rectify. When we called their customer service, they said we can return them via mail and pay for shipping or return to a store for free. Huh? You want us to pay for shipping when the item was broken? I could understand if we changed our minds, but the item was broken. So my slightly stubborn 70 year old mother drove 30 miles to the store in the pouring rain where they took an obscenely long time exchanging her broken lamp for...(drumroll please) yet another defective lamp that was clearly returned by another customer! How did we come to that conclusion? Because the box had the other customer's address and phone number on a label on the box! We were half tempted to text her and let her know that we got her info from Ballard's and she had good taste in lamps, but thought better of it. Of course my mom didn't discover the second lamp was also defective until she got home and unpacked it. Lesson learned there, should have checked at store. Only then did they did customer service finally send us a replacement lamp via mail and told us not to bother returning the second defective lamp, which they should have done in the first place. So a bit of a let down as I do like the look of their stuff and the store is gorgeous. But hesitant to buy this chair I've also been drooling over given our experience with customer service and this store's inability to effectively handle returns. Maybe they can redeem themselves both in terms of quality control and customer service. read more

I went in to the Oakbrook Mall location today (2-3-2021) and spent about 15 minutes walking around, trying things out, measuring and looking at fabric samples. The store was NOT busy. NOT ONE employee bothered to acknowledge my presence, not a friendly hello or welcome, not a "how can I help you today?" Nothing. Here's the frustrating part and the part Ballard should pay attention to...I had LOTS of money to spend and was fully prepared to place an order TODAY. The last thing I want to do during COVID is go from store to store. If staff will only interact with customers who make an appointment, then a very clear, large sign should be placed on the door. What a horrible first impression. This makes me wonder if service is this bad at the front door, what kind of poor service will there be in the order process, delivery, support, etc.?! I will not be back. read more

To make a long story short. I ordered several pieces of living room furniture in Dec. 2020. I told them it was being delivered to Florida and I would not be there after May 30, 2021. I was assured it would be there prior to that date. Some of it was. The coach and chair where not. I was told that it would be delivered after I left , and that if I could not arrange for a delivery I would have to pay storage fees. I made numerous phone calls, sent numerous emails to Ballard's Customer Service area and my concierge and sent several letters and emails to the President of Ballard's and Cornerstone Brands which owns them. These where never responded to, I understood the reason for delay, they blamed it on Covid. I was upset by the lack of response. This was much more than one or two emails and letters. I finally got a good customer service rep in Sept. who arranged with Ballard to take care of the storage. I spent hours on this. After agreeing to store items the shipping company also never responded to emails and phone calls about the delivery date and at one time in Sept. threatened to return the merchandise. It took several phone calls to Ballard to fix this. When it was finally delivered it was the incorrect type of delivery. This despite a phone call where we agreed on the specifics of this. I was reluctant to deal with a catalog company for this size purchase and now I know I was right. The product is fine but they have the worst customer service I have ever seen, They never get back to you. I will never purchase from them again. I would hate to see what will happen if there was a problem. Deal with a local furniture store. read more