Ongoing Complications Following Root Canal Treatment in 2011…read more I am writing to help shed light on a serious and ongoing complication from a root canal procedure performed at this office in 2011. Since that time, I have undergone three surgeries and still experience recurring infection and necrosis that has spread throughout my mouth, resulting in significant health issues. Recently I requested to have some of my health expenses with the proper receipts / notations from the health care providers. They ignored me then had an insurance lawyer write a unprofessional and inaccurate email back. Upon reviewing the x-rays prior to the root canal, tooth #4 was clearly compromised, with clouding surrounding the tooth. However, both Dr. Defrancesco and Dr. Cohen assured me that this was "normal." After the procedure, I was informed that everything appeared to be fine and that any issues might be related to the crown, which was later replaced at my own expense. Unfortunately, this did not resolve the problem, and the infection spread to other teeth, including #4, #5, and #2, as well as other areas in my mouth. I had previously reached out regarding a refund for the procedure, though I wanted to wait for more clarity before taking further action. I knew there was much more to this problem and didn't just want a-refund for the rootcanal. During this time, I encountered unprofessionalism and resistance when I initially made this request. It's also notable that I am a friend of Dr. D's sister in law. If this is how they respond towards people they know on a more personal level how will they treat someone they don't? The root canal procedure involved an apical puncture and overfill, leading to the infection. Immediate post-procedure x-rays revealed that the root canal was not properly executed, and the failure to inform me about the potential risks and complications constitutes a violation of the principle of informed consent. The toxic materials used in the overfilling can cause severe complications, and this has been the case in my situation. The extent of the damage was not and could not have been known until after the supposed statute of limitations had expired. The complications, including the spread of the infection, were not immediately apparent and were only discovered after multiple surgeries. This was hard to prove without convincing a doctor to open up the area, and having money to do it, which finally was done. It is clear that negligence occurred during the procedure, and yet, thid office has not taken responsibility or even shown any sympathy for the harm caused. Following the procedure, I experienced a severe decline in my health, (still having health issues from this to date) with documented issues such as severe sinusitis, post-nasal drip, sore throat, headaches, itchy eyes, vision issue, right ear issues/ pain and drainage issues, swollen lymph nodes, body pains, irritable bowel syndrome, neurological problems, anxiety, depression, stomach issues, cardiovascular problems, and irregular heartbeat. These symptoms worsened over the years and persisted even after tooth #3 was extracted. The spread of infection and necrosis is the primary cause of these ongoing health issues. I now have a tumor on the right side of my neck from persistent issues from this un-acknowledge mistake. My lymph node on the right has been consistently enlarged. Again, I had no previous health issues and all issues are directly related to this. Moreover, the most recent surgery on 3/15/2023 concluded that the original source of the problem in 2011 was tooth #4, not tooth #3 as initially diagnosed. This misdiagnosis led to an unnecessary root canal, which exacerbated the situation and instead cause me to almost die. As dental professionals, it should have been recognized that tooth issues can and do manifest as sensitivity in surrounding teeth. Additionally, Dr. Cohen punctured the apex of tooth #3 and overfilled it into my right sinus cavity without informing me, a serious "oversight" called malpractice. Had they diagnosed me properly and didn't perform a root canal on a healthy tooth none of this would have happened. Given the severity of the situation and the lasting impact on my health, I asked for partial compensation for the procedures not including harm caused or the work and schooling loss I incurred. I cannot afford to get implants which is causing issues with my jaw being uneven. Instead Ive been thrown away like yesterday's trash while they filled their pockets with my money and at the cost of my health/ life. My only hope at this point is to have my voice be heard, even on a small scale such as this and save someone else for having this happen to them.

The Doctors and great. They are very caring. The staff are so nice and helpful. I have been a…read morepatient for many years so believe they are great.

This dental is all about upselling and making profit. They cares more about money and less about…read morepatients. I had a terrible first time experience with my hygienist, Keylla. Before the cleaning, I declined the laser decontamination, which costs about $2,000 and is not covered by insurance. She walked out to talk to the receptionist, and came back acting like she couldn't care less about my treatment. She only worked on a couple of teeth and then called it done. I literally walked in and out in less than 15 minutes for this treatment. When I pointed out that she completely skipped the upper right side of my mouth, she insisted she had done it and asked, "Do you want me to go back?" What do you mean by asking me that? This appointment was supposed to be 45+ minutes, and you barely spent 15 minutes rushing through my cleaning! For the billing part, the receptionist girl insisted she couldn't find my insurance and tried to upsell me their insurance plus a $600 estimate for the regular cleaning service which I used to spent $20+ on. I had to call my insurance, connect it with her, eventually run through everything myself. I was overall shocked by their attitude and profit-driven behavior. For me as a patient, health is the top priority, cost is secondary. If they can't even perform a basic cleaning correctly, I can't trust them with anything more complex.

Insane - upcharged on almost everything. I have comprehensive insurance and I still paid out the…read moredoor $70 after they upsold me on flouride and an apparent oral cancer screen that isn't covered (after saying no to a $400 night guard that no one else has ever told me I needed) and then after insurance, somehow there were a bunch of other charges that were not covered regarding consultations that racked up to $360. for a NORMAL ROUTINE CLEANING. I've never been charged like this in my life for a normal visit - I have very good dental hygiene. find somewhere else to go. They're scam artists.

This is the best dentist office I have ever used in my 60+ years experience. they go out of their…read moreway to ensure comfort and always clearly explain what they are about to do. After the pandemic, I needed extensive work - fillings, crowns, implant, deep cleaning - the works. All the procedures were pain free and expertly done. Everyone, from the front desk to the hygienists and dentists, are cheerful and friendly. I no longer dread going to the dentist. I highly recommend them.

Very professional staff who make going to the dentist an enjoyable experience. Would highly…read morerecommend.

they're fast, efficient, and cost significantly less than my previous dentist. The best dental…read morepractice I've ever been to!

I had dental work done by Dr. Cummings. In my view it was not just expensive type of work it was…read morevery over-priced compared to other dentists. The work did not last reasonably, less than 2 years, and I lost a tooth as a result that I should not have lost in my opinion. Dr. Cummings has commented that I have not been to his office for 7 yerars, since he performed work that was in my view ill advised, excessively high price and of of very poor quality...is it any wonder??? The problems which were the result of his work were in no way the result of maintennace failures despite his diversionary tactic suggestion to the contrary.

I want to thank Dr Jeff Cummings for understanding my predicament. I was visiting from Florida and…read more I broke my front tooth I called him after another dentist told me it could not be saved. Dr Cumming's staff gave me an appointment the very next day. He took X-rays and assured me that with a root canal and crown, my tooth could be saved. That day he performed it and placed a temporary so I would not be embarrassed. Dr Cummings assessed my teeth and multiple bridges and corrected my bite. I appreciated that he was honest, knowledgeable and compassionate to my care. Thank you Dr. Cummings and to your wonderful team.

Never do Zoom teeth whitening with them! They make you have two separate visits within two weeks to…read morecharge more for services. They want patients to take special prescription which does not make sense. I have had several Zoom whitening services done in the past and nothing like this was needed. Also, the front desk does not say this information where they can shuffle appointments around as it is convenient for the doctor and patient does not matter. I am very disappointed.

There are better dentists that are more affordable and don't tell you that you need so much…read moreunnecessary work done. They do have an endodontist specialist, TMJ specialist, oral surgeon, prosthodontist and general dentist. It's one stop shopping and easy to be referred to each dentist for unnecessary work. If you want to be price gouged then this is your dental office. I decided to go elsewhere and found a caring dentist who had a treatment plan that was acceptable.

I just had an amalgam filling removed and had a wonderful experience! I was a little nervous as I'd…read morenever had a filling removed, but the whole procedure went very well! The doctors/staff were amazing and very careful with the mercury and made me feel very safe throughout the process. They even provided charcoal pills beforehand and charcoal mouthwash afterwards just to be extra safe! I now have a metal and mercury free mouth and couldn't be happier! I will only go to The Flossery for my dental needs!

Dr Santander is Truly the best dentist I've ever been to. This is hands down the best holistic…read moredental practice I have ever experienced. Instead of the typical "drill, bill, and fill" approach, they really look at oral health as part of your overall health and well-being. They take a true mind-body approach, considering how dental health connects to the rest of the body rather than simply treating symptoms. Every recommendation feels honest, thoughtful, conservative, and focused on prevention. I never feel pressured into unnecessary procedures, and they always take the time to educate me so I can make informed decisions about my care. I came in originally for a second opinion on fillings supposedly needed I had doubts about. Turns out I didn't need any. They discovered lip ties I had I had never been told about. I even asked about potential treatments and they said I didn't need them! They really care about the patients health over just billing for procedures. A refreshing alternative to traditional dentistry and one of the few healthcare providers I've found that truly treats the whole person. I cannot say enough good things about this practice. I would never go back to a traditional dentist who doesn't take a holistic approach! Love love love them!

Excellent. I have only had excellent experiences every time I have gone to Weston Dental…read moreSpecialists. I have been coming to Weston Dental Specialists since at least 2018. All hygienists are excellent. Dr. Noel is who I go to. She is not only excellent at what she does, she is a wonderful, caring person who I am so grateful to have the pleasure of knowing. Look no further. Highly recommend!! Thank you!

I visited last week for a second opinion on veneers. The whole process was smooth and extremely…read moreprofessional. Their online Covid 19 protocol put me at ease to visit the office. I spent 30 seconds in the check-in area to wear new gloves, new mask, have my temperature checked, then 1-2 minutes with the dental assistant getting me ready to be seen, 10-15 minutes with the doctor, and 30 seconds to get me out of the building from the backdoor to separate me from incoming patients. It was one of the best visits to a dentist, no time wasted waiting in the waiting room (by the way, there was no one waiting in the waiting room either). I was seen by doctor Alaa Alwazzan, who seemed prepared and aware of my case and medical history. He gave me an opinion that I didn't except because usually doctor's never say no to cosmetic procedures, so I appreciated his opinion. He recommended Invisalign treatment if I insisted to close small spaces between my front teeth. Two things that can be improved. 1. They don't accept insurances, however, they can bill your insurance but You will have to cover the remaining amount that your insurance wouldn't pay. 2. There are too many forms to fill out, some online and some on paper, maybe because I am a new patient. Overall, I enjoyed the experience, honesty and I think they deserve 5/5.

Smiley Dental in Waltham is by far the best dentist i've ever been to. Once you open the door,…read moreyou'll be greeted rite away by staff. Jenny is AMAZING, always smiling and will put good JuJu in the air. I would highly recommend this dental office for ANYONE WITH BAD DENTAL ANXIETY!!! or just Anxiety. Dr. Pathan is awesome! she's such a rockstar and will treat you like gold. weather your having a cleaning or getting a route canal done....She will always check in with you throughout the process to ask how your doing, or if you need a break. Hands down my forever Dentist!!! Oh, and did I mention how clean it is, everything is clean and sanitized and believe me...you can tell! I really don't think I missed a thing! oh And they take MASSHEALTH!! Stop by, you won't regret it!

I was always scared of dentists growing up until I met Dr. Pathan and her team. I've always had a…read morefear of dental care from the bad experiences that have occurred. Her team is extraordinary and made me feel very comfortable. The dental hygienist is very comforting and welcoming. If you're scared of dentists please try this clinic out it will change your dental game!!

Dr. Maria Moser at this office attempted to do a tooth implant on me. I say 'attempted' because it…read morewas botched- the abutment part was too big. She even said this right out loud, in surprise, as the procedure was getting underway. She went ahead however and tried to put the thing in anyway. As she tightened it into place I almost screamed and fainted; this was far and away the most painful experience I've ever had, in a dentist's office or outside of one. The pain didn't let up and five days later I had her take the abutment and crown back out. She put me on a course of antibiotics to try to stop any infection from the obvious swelling that had begun (see the picture). I rejected her offer to try the whole procedure again, this time with a "tissue punch", and had the botched part redone by a dentist who'd been voted the 'Best Dentist in Boston'. Dr. Moser never apologized or expressed any remorse and of course never refunded the thousands she charged me and my insurance. I'm currently pursuing legal action against her and filing complaints with the local and state licensing boards.

I'm not sure how the other patients who have left reviews actually managed to see a dentist. There…read moreis a rarely a dentist in the building; they've been on vacation the last two times I was in for a teeth cleaning. I would not recommend wasting your time with this practice. They are incapable of keeping an appointment. I have had appointments rescheduled three times now, at the last minute, and am suspicious of how many family emergencies their hygienists could possibly be having. There are so many dental practices in the area; I recommend seeking one that actually has staff.