David is AMAZING he is super thorough and friendly. He makes sure to let you know step by step what…read morehe's done and what to expect. Does regular maintenance as well. Great company.

Brody Services failed to deliver the solution I contracted them for, misrepresented their methods,…read moreand ultimately banned me as a customer for canceling a contract that they themselves assured me I could end if the problem persisted. Because of our home's location, field mice are expected, but they began entering our home in significant numbers. We used traps and disposed of them ourselves but wanted a professional solution. Before signing a one-year contract with Brody, I explicitly asked whether I could cancel within the first year if the issue continued. Their answer was "yes". After signing, the representative told me that "mice communicate with each other," implying they learn trap locations and warn others. My husband, who grew up in the country, immediately dismissed this as nonsense. I told her I did not sign a one-year contract to be told the only solution was moving traps around. Their first service confirmed my concern: they simply took my traps, moved them around, and placed a few of their own--sometimes directly next to mine. They did not treat the issue, did not seal entry points, and did not provide any professional intervention beyond what we were already doing ourselves. Meanwhile, mice continued entering under the garage door, which Brody claimed they would a replace a liner that should resolve it. Later, they said the part was on backorder. It never arrived. They should have disclosed upfront that: * They planned to rely on trap moving rather than actual treatment. * The garage door guard was unavailable. * They could not realistically prevent mice from entering given our location. * A one-year contract would not add value. Instead, I was misled into a contract that provided no meaningful service. I canceled because they were dishonest, ineffective, and did nothing beyond what we were already doing. Canceling was not an attempt to cause trouble, it was a response to poor service and there was no intent of a bad review as I believe businesses make errors however... Fast forward to today: we have an annual ant issue and wanted a one-time treatment. This is a bit different than a mouse concern and more likely to have an effective solution. I called Brody for a quote (along with a few other pest control businesses), explained that the mouse service had not worked out, and after being placed on hold was told I am banned from receiving Brody services because I canceled a contract early--despite being told I could. I never spoke badly about Brody and even sent them a customer who I will now be sharing this experience with. This is unprofessional, retaliatory, and a clear warning to others to not sign a contract with Brody unless you receive a written guarantee that their services will fully resolve your issue and that you will not be banned if you have sufficient reason to cancel. I was kind, understanding and I also failed to mention, they had a billing concern too, so they had to apply the overcharge to a future visit, but what if I had not caught that overcharge? I was not going to give this review until the representative on the phone told me good luck in the future in a condescending tone when all I asked was for her to pass along my feedback. So this should better get their attention. They were dishonest, ineffective, and punitive when held accountable. I'm no longer able to support this business.

He did a very good job getting rid of ants and keeping so. Will use again next year. I must add…read moremore words to finish and post

Hornet removal requested twice by leaving telephone messages and once through this application…read more Business never responded. We have engaged another company to do the job.

this company was fantastic. The gentleman came back until the job was done. I give them a tenread more

Terrible service by lazy people who barely do the bare minimum and expect you to keep paying. DO…read moreNOT USE THIS SERVICE!!! I cancelled my service and was still charged the next month.

I have been using Arterix for a little over a year now for pest controls services at my home nd…read morethey are highly recommended! Derek is great. He is friendly and very knowledgeable. I recently had service to address a reoccurring cockroach issue. Derek walked me through the process and provided pointers to address issues. Arterix is very responsive and are quick to get an appointment. Prices for their services are reasonable as well.

I called Arterix about a wasp infestation in my house. They scheduled a pest control expert to come…read moreout the very next day. Chance came and took care of the problem and assured me that the nest of "yellow jackets" who somehow had made their way into the wall would be eliminated. He explained that the type of chemical used would kill the adults but not the larvae. He is coming back in 2-3 weeks to continue treatment. If the residual pest control chemical doesn't kill the newly hatched "yellow jackets" the second chemical treatment will be applied. Chance also said it was just "bad luck" that the yellow jackets got into the house.

I contacted Defend Pest Control based on the reviews here and thought I'd add my own, specifically…read morereflecting on his integrity in this situation. I live in an old historical part of Baltimore and came home to the lovely surprise of a thick swarm of flying ant-like insects all over the property. They were congregating around the old wood piles, so I was certain they were eating it and called up in a panic. (I had never dealt with a pest issue before and I was terrified at the thought of something possibly eating my recent purchase). So I called and he asked me to text him a few pictures. Turns out it was just citronella ants. (Generally harmless and definitely don't eat wood.) He could have easily taken me for a ride in my naivety, but he didn't. I'll take expertise, honesty, and integrity in a heartbeat. I'll also have him first in my recommendation list for others or in case I have an actual problem in the future.

Ed responded very quickly to my post, worked with my schedule and was able to come out within a few…read moredays, and had a good understanding of the issues we were having. After the treatment he had a suggestion for how we could treat our yard ourselves as well. He followed up by phone and is polite and gregarious. Would gladly use his company again

This is my go to company in Baltimore for pest control. The price is reasonable and they perform a…read morethorough inspection and extermination job. They follow up and return when necessary without charging additional fees. I recommend using this company for your pest control services!

Nate was responsive and communicative from the moment I first called. He was polite and took time…read moreto explain everything to me. His expertise is greatly appreciated.

Had to get a quote for my work, they made the process super easy. When they came out to tour, they…read morewere super professional & detailed. They explained clear services. We are signing up!

Jen is great (kind, responsive, and customer service-oriented), and the technicians were awesome!…read moreThey got rid of my silverfish and spider issue with just 2 services. Their cost was also reasonable! I would recommend!

Damien Spence came today 9-23-22 to put down bait traps to help with a mouse problem I am having in…read moremy home. It's not bad yet which is why I called before Fall comes and it gets real bad. Damien was so professional and able to answer all my questions and dispel some false info I held. We use Atlantic Peat for termite control and this is the first time using them for mice control. Thanks for your help!!'

T'y is a courteous nice guy. I didn't really want to kill the mice. I just want them out of the…read morehouse. Atlantic's blood thinner traps have to accomplished this in a couple of months. I'm hoping there is a better way.