Warby Parker in Charlottesville is my new favorite contact/glasses provider and optometrist. The day before my appointment with Warby Parker, I went (name redacted) to get the same service, this place was unable to complete my exam after me waiting 45 minutes after my appointment time. Warby Parker is where I found excellence in knowledge, professionalism, and friendless. Everyone at the office that day was great!!!! Liam, Megan, and my favorite chick (but I've completely forgotten her name and sincerely apologize) she was absolutely amazing and outside of there, I could see myself being friends with her :) My visit was 3/31/26 at 3:45, as well as my Doctor she was fantastic and very thorough!! The glasses and contacts are reasonably priced with many options to select!! You will not be disappointed with using Warby Parker for all your eye care needs. read more

UPDATE: The store has reached out to me and was able get me the information that I would need to get a contact prescription closer to where I live without going through the entire eye exam process again. While this is not what I was hoping for this is the best possible solution they are legally able to offer and for that I am thankful! Like I said before Warby Parker has been great to me and one hiccup wont ruin the entire process but this was only because they reached out and didn't let it sit. Still a location learning using new technology but overall happy with the solution. If you plan on using this store just be clear with your expectations and have everything documented so word can be shared with clarity. read more

Costco was half the price with better quality frames. Warby Parker has low priced frames but charges big bucks for the progressive lenses. I was quoted $300 for the progressive lense before tint was added. read more

Awesome and customer focused staff. Holly is incredible! Multiple times I have bent my frames and every time Stanley are perfectly adjusted at no charge. Great place for getting the perfect glasses!!! read more

My experience was great: I had lost my sunglasses and needed new ones pronto! Holly and James were professional, listened to my preferences and helped me with my insurance. The whole process took less than 35 minutes: very helpful, very personable. Two thumbs up....highly recommended. And the price was Also great!!!! read more

I had ordered glasses from Warby Parker online and when they arrived I found them to be wonky. After speaking with customer service I decided to drive 40 minutes to the brick and mortar store in Charlottesville to get an in person resolution. I expected to be disappointed, but upon arrival was greeted by enthusiastic, professional and friendly employees, and a clean wonderfully stocked store. The optician was a huge help and patiently explained what the issue was. She is happily replacing both pairs of my glasses at no charge. The staff was attentive to all of the customers in the store. I love their selection of frames and even purchased a THIRD pair while I was there! Well worth the trip and I will be returning to this store for all my optical needs! read more

Stopped by on a whim because my Warby Parker frames were crooked (I sat on them once, so completely my fault). Everyone in the store was super friendly and helpful to me. This Warby Parker has a hidden gem - his name is Charles!!! Charles was kind and adjusted my glasses perfectly. He checked them multiple times to ensure proper fit & I felt like I left with a brand new pair! Thank you, Charles!!! Cheers, Jessica read more

My wife and I are visiting Virginia to get a puppy. While holding the puppy, my ~10 year old Warby Parker glasses fell off the top of my head, hit the floor, and the frames split into two pieces. Preparing to return to Georgia in the morning and needing to share the driving as well as 'new puppy' responsibilities, I needed a working pair of glasses. We rolled into Warby Parker on 1039 Emmet Street, Charlottesville, VA and we're greeted by Megan (optician). I handed her my glasses frames and she informed me that they are no longer available. I said, yeah... I figured since I've had them a minute. Realizing the urgency and potential safety risks, she popped out a lens and began looking to find an available frame on premise. She found a frame that would work, but it would need to be slightly altered to accommodate my lenses. She patiently heated and stretched the frame structure left then right, left then right until the lenses 'fit perfectly'. Megan could've said, "I'm sorry we don't have a replacement or 'one-for-one' match for your unsupported frames" or any other excuse, but she didn't! She put 'my problem' on her shoulders and figured out a solution. She didn't have a playbook or a 'how to' guide nor did she turn me away. She owned it! She delivered customer service beyond expectations. @warbyparker - Employees like Megan are why I will remain a loyal Warby Parker customer. Thanks you Megan - YOU made a positive impact today. Cheers, Mark read more

I was so glad to have a local Warby Parker come in to Charlottesville. I've been a customer for several years and bought glasses at stores in NYC, Tysons Corner, and Charleston with nothing but great experiences. Unfortunately this store is hiring the wrong people - totally disinterested and lacking friendly service. It's odd and disappointing to be honest but I can't recommend it. My wife had the same experience on two different visits. The new LensCrafters in Stonefield on the other hand is so welcoming. They've won me over. read more

I came in after I got a new job that mentioned that Warby Parker was covered in our insurance and I had heard of them before (even did a home try-on which didn't yield the results I wanted a few years back). I liked their styles, however, so when I saw there was a physical location, I was excited to see if it would be a better experience for me. The physical location and the ability to try on everything at once was very nice for someone who likes to feel/see all the options in my own hands. I opted to get prescription sunglasses (never before had I been successful in that endeavor) and the staff there were extremely helpful in picking a style that looked good for me at a pretty great price with insurance. The first time they adjusted them to my head/face, they felt okay at first and after a few weeks, I realized that they weren't tight enough on my head to stay on reliably when jostling or doing something active. I went back and they adjusted the frames again for free making them tighter on my head, and even threw in another case when I had mentioned that I immediately lost the original one. Overall, a great experience and I will remain a customer indefinitely. read more