Absolutely extraordinary service. My ophthalmologist actually made a mistake when checking my…read morevision. My glasses were made to the prescription exactly, but it became clear within months that they really were not helping me with my distance Vision and I could not read the instruments without nausea. Visionworks urged me to go back to my doctor to have my eyes rechecked, and, sure enough, the prescription was significantly off. Even though the mistake was no fault of theirs, vision Works cheerfully remade the glasses at absolutely no cost to me. Blown away. It Doesn't get any better than this, folks.

I had a not so hot experience with another local optometrist/ optician, so I was looking fora place…read moreI could trust. Visionworks fit the bill. I got my glasses faster than predicted. They were right the first time out, no long waits for rework. Friendly skilled staff. Glasses and sun glasses are working fine. Highly recommended.

Dr. Rohm is a great Dr. I have been going to her for many years now. She is very through and…read moretakes time to review and ask questions.

Hello Dr. Basic, It…read morewas nice to see you, again. We appreciate the thoroughness of our visit from the front door to the exam rooms. The professionalism of your assistant during the intake prep was very caring and attentive. Likewise you, Dr. Basic, showed a great calmness and quiet gentleness as you listened to my Autistic daughter, speak on and on, about things of interest to her. I have mentioned, your service, to several people of how we were able to get in for exams, so quickly, as that seems to be an issue for many people, at this time. Again, it was nice to see you, and thank you for your time. Cordially, Janice Walters and Jade

Best eye doctors office in Charlottesville. Wonderful price for a top notch exam. I have had an…read moreexam with every Dr in the practice with in the last few years and I was never dissatisfied with any of them. The technicians are wonderful and very helpful and friendly. I would highly recommend this practice.

Welcome to the monkey house, loud awful music - that according to the employees can neither be…read moreturned down NOR selected for. Wow, corporate mind control and distraction at a dystopian level. Funny thing is I think I'm the only one who has ever complained? Why, why do you need loud music in a place like a bookstore? Employees - this should be an OSHA issue, workplace health and safety. Having sound such as that piped into your environment is not healthy. Sadly, bookstores are not really plentiful in C'ville, college town and all...

Service was excellent. The staff was very happy to help me find certain volumes. I don't have…read moreanything more to say. I would like to end this review.

They have such a cute fabric selection! If I walk around I will end up leaving with some new…read moreprinted fabric. I took my Bernina 1230 to get serviced here, it is an old machine and they took great care of her. They also ordered specific lightbulbs for my machine and replaced them. (I requested LEDs instead of the old incandescents)

This is a great fabric/ quilt shop! They continue to add new fabric lines regularly as well as…read moreclasses and notions. The staff is very helpful, always willing to help you find the perfect fabric or tool. I have had both of my machines serviced there and been very happy. Warning: if you go there you will find something beautiful you must have!

Great store, great salespeople, great service! I love the…read moreHappy Cook and go to get all my wedding gifts!

Took a vegan cooking class here and I really commend them for the effort! It's so awesome to have…read morethem trying to do vegan classes. We had an awesome time and the instructors were nice, welcoming, and fun. The place was clean and had lots of cool merchandise. We enjoyed making vegan sushi and "egg rolls" but none of it had any flavor as we really barely used seasoning at all so that was a huge disappointment. As a vegan cooking enthusiast, I think I could've made something much more tasty on my own. The meal could've benefitted from salt, ginger, onion, garlic! Sriracha even. And wasabi is ESSENTIAL for sushi, always. The dessert was amazing though and the whipped coconut cream was the highlight. I would give them another chance.

I went to get balloons filled with helium and the guy filling up the balloon popped it. He then…read morewouldn't blow up another one (I had 4 of the same balloons), said he would have to charge me for a new one, and refused to give me a refund because I brought it in myself. Horrible customer service and I will never come back here. Terrible value, very overpriced for helium. I paid nearly $40 for two balloons because they would not refund me. Highly do not recommend anyone come here. If I could give 0 stars, I would.

Absolutely incredible. As someone who plans a lot of parties and events, this place was impressive…read more To start off, it was in a very convenient location with lots of parking. Added plus, it had a nice front display (not cheap looking like Party City). The customer service was excellent- when we walked in they helped us find what we needed (a giant bow) immediately. When we went to find balloons, James (one of the staff), helped me find the right ones. He also saved us from deflated balloons. We went the store the day before the party and he asked us when the party was because certain balloons only last 24 hours; it's a good thing he checked because we ended up needing to pick up the balloons the next day otherwise they would've deflated before the event! I was incredibly impressed with how thorough he was. He kept helping my group- it's obvious he's going above and beyond at his job. The other woman working was also lovely- really all the staff! The store also had a great selection of items and good hours- great find!!!! SKIP PARTY CITY AND GO TO THIS PLACE!

For weeks, months, nay, years, I was in search of reasonably priced 11x17 frames for my 11x17…read moreposters. I went to store after store but was coldheartedly rejected by the generic granddaughters holding sunflowers and puppies. But then, oh my goodness, suddenly the frames appeared... in Joel's office. Sadly they belonged to Joel and were holding Joel's posters so I couldn't just take the money and run. Also they were kind of high up on the wall and I don't think I could reach. Joel is tall. "Where oh where did you get those frames, Joel??" I asked. "Why, Michaels, of course," he answered, adding, "Duh!" No, he didn't really say "duh." He's very polite. So off I biked to Michaels, located conveniently in the nearby Barracks Road Shopping Center. Barracks Road is a great place to go to observe our dependence on foreign oil. You will see bumper stickers such as "My other car is also here at Barracks Road, because my family believes carpooling is un-American" and "I had to sell my other car to refinance my home mortgage and now it belongs to Bank of America." I took the escalator five steps at a time (see: Elf) and emerged on a large floor filled with everything. Gift wrap, knitting supplies, fall wreaths, wooden sculptures, halloween costumes, beach pails, posters, and yes, frames. So many frames! I walked around the frame section drooling for a while. ("Cleanup in aisle Frame!") Then I spotted the perfect 11x17 from across the room. I gave it a quick glance to see if it was looking at me too. It was! I approached it carefully, so as not to startle it. The $9 price tag begged, "Love me!" When we finally touched, I held it in my arms and we danced all night long.

It seems unbelievable that a company like Michael's could have such poor customer…read moregrievance-resolution process. From the store employees, to Customer Care, and ultimately to the escalation/grievance service, I encountered an inability- or unwillingness- to resolve what should have been a very simple problem: a special-order frame that was canceled the same day it was ordered, and the resulting balance that should have been removed from a new Michaels credit-card account. I received the credit-card bill before I even received the physical card. A company reveals its true nature through how it treats its customers - not only when everything goes smoothly, but especially when something goes wrong. The quality of a company and its staff is demonstrated by their willingness and ability to listen, take responsibility and find a reasonable resolution to a customers problem. Unfortunately, my experience with Michaels demonstrated the opposite. After calling the store, Customer Care and the Escalation service, I was still left without a reasonable resolution to a canceled order. Thankfully, consumers today have many businesses to choose from. After this experience, I will never shop at Michaels and will take my business elsewhere.