I got my first pair of prescription glasses today. Milli was absolutely wonderful!! She made this whole experience so fun, and less daunting. Her service was incredible and I will definitely return! Everyone else in the store was lovely and available to help, too! Great experience :) read more

I love this LensCrafters. They always have great staff that are accommodating, helpful and kind! I've gotten three pairs of reading glasses there over the last 5 years. a few weeks ago I order my first ever prescription sunglasses and let me tell uuuuu I love it! I take them with me everywhere and keep the case handy to switch out my glasses when I go outdoors. read more

LensCrafters - Prescription sunglasses - Eyewear & Opticians Near Me - Charlottesville, Virginia

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We have been LensCrafter customers for 20+ years and have always had good service and no issues. Today, we went in to replace my husband's glasses. When we arrived we were the only customers in the store. The female started talking with my husband and then quickly turned us over to "Millie". Millie helped us select some frames and then told us he had to go see if he was on the schedule... WHAT? Then Millie took a personal call. We then inquired if they carried the replacement nose bands and were told "NO". Then he quoted us a price of $700+, which included the 50% discount on the lens... so they would normally charge $1000 for his lenses? These lens were for a pair of progressive glasses. About this time the woman came over to check on us and to see how things were going. My husband told her he was disappointed that they didn't have the replacement nose bands for the glasses. She replied that they did have those nose bands, and that Millie was new. She walked away and about time a new customer walked in the store and Millie started to help them. At this point we were done and walked out. Very poor service. read more

I'm a student from across the country, and I got my glasses from a different shop that doesn't have a location here in Virginia. My dog recently damaged my glasses to the point that I could not wear them, and so I came in hoping that someone would be able to help me bend them back into some semblance of use. Cynthia was able and willing to help me (plus she was really nice)! Awesome service, and thanks again for being so sweet! I can't afford a new pair of glasses right now so it was very appreciated. read more

I purchased one pair of eyeglasses and one pair of sunglasses (with prescription lenses) from this local Lenscrafter store. For eyeglasses I ordered polycarbonate with all possible enhancements like antireflective and blue light filter which made me to pay $330 just for a pair of lenses. After only a couple of days a weird stain (size of about 2mm) appeared on one lens of eyeglasses which cannot be removed. Another stains on both lenses appeared after that. After a couple of weeks these stains are all over my lenses (see photos) even though I only use lens cleaning cloths and lens moisture pads that I got from lenscrafter. Finally, I could not see through these lenses unless I got a bad headache. So, I stopped using them. I should mention that a) I have been wearing eyeglasses since I was 5 years old and now I am 35. I have used at least 30 pairs of eyeglasses and less sunglasses. I have never ever experienced such issue before. Currently, I am using an eyeglasses that I got from Warby Parker two years ago and another one from Costco four years ago which are much much less expensive than this Lenscrafter one. None of them have a single stain or scratches on lenses. Moreover, I bought a pairs of Ray Ban sunglasses with prescription lenses at same time from lenscrafter but the lens was made by RayBan and shipped to this store and this one also does not have any problem. I checked with other optic stores and all of them believe such damage is impossible to be made by human (even by a kid) in this short period of time. I also absolutely don't use any chemical product (such as hair product). So, I stopped by store twice. First time was right after first stain in July. The agent asked me if I have bought a protection plan, if not, we can not do anything for you. Second time after the stains got spread all over lenses (which my totally not wearable) I went there again and showed it to them and explained them.She told me you should have been using a chemical like (hair product) which causes such massive damage and since you have not purchased one year protection plan we can not help you. As I explained above, if it is the case why this chemical does not affect the Ray ban lenses which I bought from Lenscrafter at same time or on any other eyeglasses that I have been wearing for years. I am sure that this product is defected or (hopefully I am wrong) they are delivering very poor quality lenses instead of $300 lenses they charged customer for. I would never purchase anything from lenscrafter not because this specific problem but also because of very poor and disrespectful customer service which I have never experienced with any other store. I stopped by store twice and called the main lenscrafter customer service several times. Every time they told me someone from local store will call you which never happened. read more

LensCrafters - Eyewear & Opticians Near Me - Charlottesville, Virginia

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Needed my glasses fixed after an incident occurred at my job. My glasses were fixed quickly and the staff was both informative and a joy to deal with. read more

Terrible service. Dishonest service. Obnoxious service via phone. I personally will never pay this store another dollar. Go elsewhere. Without question. read more

I didn't have to wait at all to be seen and have my glasses readjusted. They were friendly and took my temperature and gave me hand sanitizer. read more

Very disappointed in the Charlottesville LenCrafters. I've used glasses for over 25 years with no issues with lenses getting scratched. I bought lenses here and after a while they began having scratches. Made no sense. The staff and others said it might be the anti-glare film going bad. But they refused to take any responsibility and wanted me to spend $300+ again. I'll never shop there in the future. read more

I had a great experience with this store. The manager worked on my glasses and it was more of a tricky order since I got my first pair of progressive lenses. I felt they were professional, and gave me good advice. read more

Didn't have to wait long to be seen. Ladies were extremely polite and knowledgeable concerning eye wear. They weren't looking just to make a sale, but looking at which options are best for the customer.. read more

I've gone here the past three times I have needed glasses and every time I've been satisfied. The staff is friendly, the selection is large and the price is always reasonable. They also offer great warranty plans on their lenses and frames. It only takes one hour to get your lenses made. I wouldn't go anywhere else to buy glasses. read more

The staff were very helpful and patient helping my son with his first pair of glasses. They searched for discounts for me so I could save money and my sons glasses were done in less than an hour! Excellent customer service! read more

Terrible experience. I showed up on a weekend as a walk-in and they couldn't fit me in. I asked if they took my insurance and gave the lady behind the counter my vision card. She said yes and that she could schedule me an appointment for the following week. When I showed up to my appointment, I filled out the information sheet and then the lady at the front desk tells me they don't take my vision insurance. Do not go here unless you want to waste your time. read more