Love this store, they have the best employees. They are so friendly, plus the eye doc is great too!…read moreGreat experience!

Jessica and Erin were fabulous. Very professional but friendly and engaging. They listened…read moreattentively to my needs. I really appreciated the time they had spent with me. My eyeglasses came in sooner than expected and it feels like I'm even wearing them so clear.

Come ready to pay cash the new owners don't do the old payment plans anymore. And the credit option…read moresucks.

I was told that me child's glasses would be in in 7-10 but waited well over a month before I had to…read morego somewhere else. I had to repeatly called the office (Grand River locations), and was promised that I would received a call back by the "location" manager but the call never came. I finally went in the office where I learned that the glasses had not been made after which was 30 days ( 1 month) later. Horrible customer service. I will not be using them again.

Very professional, exceptional eye care. Dr Chorney and staff are top notch in a caring and…read morefriendly manor. I've been a patient for 3 or 4 years, whenever Dr. Lyons left, AI always feel confident that my eyes are in good hands.

Each time I interact with the front desk staff member, she comes across as overly pushy and does…read morenot clearly explain the charges. I was billed a $25 cancellation fee even though I rescheduled my appointment, and there was no prior mention of a rescheduling fee. When I asked for clarification, she dismissed my concerns and refused to acknowledge the difference. Additionally, I was charged for a contact lens exam even though it was essentially the same as a standard eye exam that is covered by my insurance.

I love this Locally and family owned business. My family has been going here forever! Even when we…read moremoved to Ann Arbor for a couple of years we still drove all the way back to Detroit for all of our Vision needs...that's for our entire family of 8 (6 Children & 2 men). Great customer service and timely return of glasses. I only wish they had a wider selection of frames for children.

Improve your customer service. Condescending and unhelpful staff. Won't shop here at allread more

Staff very pleasant and Professional. Dr very thorough and she listened. Environment bright and…read morebeautiful clean space. Explained tests and results. Frames with various price points offered. My husband and I find the office exceptional.

My optometrist is better than yours! lol Thank you Dr. Saly…read moreElias! Thank you Lily! Thank you Heather! Thank you Zaid! Thank you Shannon! Thank you Lily! Yes, I said it twice! I feel taking care of your vision is on the top of the list for self-care. This practice is very thorough with their contact lenses and glasses exam. They take their time in screening for any vision problems or disease. They have a wide assortment of glasses for the entire family including sunglasses. I truly appreciate their sanitizing of glasses after a patient has tried on glasses before they put them back on the wall display. Thank you Natalie for helping me with my selections! I was able to select a couple pair this year with my annual exam. A little color and even non-color (clear pair). I chose a purple pair which is my favorite color. Why not wear a color that brings you joy? I love it! I also was able to have my lenses changed in an old pair of glasses with my updated prescription. Bonus!

I stopped by with several pair of glasses that needed minor repairs…read more At the door, I found I needed to call for someone to let me in. They did all of the appropriate covid safety checks and then I got to meet with Julie Nelson. None of my glasses were purchased there, however, Julie was extremely pleasant and repaired 3 pairs. When I asked what I owed her she said nothing. So courteous! So helpful! Covid precautions (mask, hand wash, Temperature check, distance). I will definitely be back next time I need an eye exam or new glasses!!! I highly recommend. :)

I purchased Cartier glasses from Pearle Vision Royal Oak on April 1, 2025, and dropped them off on…read moreMay 5 to have prescription lenses added. I was told it would take 3-4 weeks, but after being given multiple false completion dates (June 6, June 13, June 17), I finally received them on June 18--with no apology for the delay. Assistant Manager Resha told me the glasses failed inspection and were being expedited, but the communication was poor and inconsistent. I paid over $1,800 for my frames and lenses and was only offered $50 compensation for the delay by the manager Tracey, which is completely unfair. Very disappointing experience. I paid in full with no issue, but was left waiting weeks with no accountability.

Convenient location on Mack. Treated dismissively by the staff until the moment that they…read moreunderstood that I had private vision insurance. Rude and unprofessional staff, I would not recommend this business.

5/5/2026 I'm leaving…read morethis review based on my attempt to access my own historical eye exam/prescription information from a previous appointment. I had an exam here on 12/14/2023 and recently tried to obtain the prescription information from that visit. I understand an older prescription may be expired and should not be treated as current. That is not what I am asking for. I am asking for access to my own historical medical/optical record. When I called, I was told the store could see the information but would not provide it because it was "outdated" and due to liability/security concerns. I was also told I could come into the store to get it, which makes the refusal to provide it remotely confusing. If the concern is that it is expired, it could simply be marked as expired or historical. Requiring an in-person visit is not a patient-friendly solution. Patients may no longer live nearby, may lack transportation, or may have accessibility limitations. Identity can be verified remotely. Accessing one's own medical information should not be this difficult. After the call, I tried calling back to ask about the proper records request process, but I was routed to an automated message stating I may receive a callback within two business days. I called again shortly after and got the same message. I submitted a formal written request to Luxottica's Privacy Office for access to my historical eye exam/prescription records. I am not asking for an expired prescription to be treated as current. I am asking for access to my own record. 5/8/2026 Update: LensCrafters responded to this review and directed me to a Customer Care form. I filled it out, and the confirmation said to expect a response from the store within 5 business days. I still have not received the manager callback I was promised. The associate said I would receive a call the next day, and the automated message said I should receive a call within two business days. That did not happen. I am not trying to be difficult. I would much rather LensCrafters simply call or email me, verify my identity remotely if needed, and provide the historical prescription/medical record information I requested. If they make this right, I am happy to update or remove this review and drop the issue. 5/19/2026 Update: LensCrafters Customer Service responded on 5/7/2026 stating they "do not have access to exam records" and told me to contact the doctor's office directly, but did not provide the doctor's office or records custodian contact information. On 5/15/2026, LensCrafters Care Team said my concern had been escalated and that a member of the store team should be reaching out shortly. It is now 5/19/2026, and I still have not received the promised store callback or any records custodian information. At this point, I have also filed a Better Business Bureau complaint. I still just want the record, the correct records custodian information, or a written explanation of any refusal.

Really cool to see a proper optical boutique in Michigan. There's maybe two others anywhere near…read moreDetroit, and this one seems like the best for selection. Shop upcharges a pretty standard amount, but fitting and warranty come with that, both of which seem pretty great. Steller service - personable, thorough, and customized. No complaints with initial purchase or product. If you want some cool luxury frames, even just once in your life, this is the place to do it in this area. Location: 3* Convenience: 4* Service: 4* Product/quality: 5* Aesthetics: 2*

All of my experiences with "Shades Optical" have been positive. I've purchased prescription…read moresunglasses from them as well as my primary eyeglasses. The staff is always friendly and professional. They seem to always go out of their way to ensure my issues are addressed. They have become my "go to" location for glasses (as recently as today, 08/13/2026).