Dr. Joe was great! He explained everything and walked me through what each test was looking for.read more

Great service and they had the frames I like the kind that are hard to find. It was also great…read moreseeing a familiar face. Renny used to work at SEE Optical and knows my frame choosing process, which made the experience even better

Love this store, they have the best employees. They are so friendly, plus the eye doc is great too!…read moreGreat experience!

Jessica and Erin were fabulous. Very professional but friendly and engaging. They listened…read moreattentively to my needs. I really appreciated the time they had spent with me. My eyeglasses came in sooner than expected and it feels like I'm even wearing them so clear.

Really cool to see a proper optical boutique in Michigan. There's maybe two others anywhere near…read moreDetroit, and this one seems like the best for selection. Shop upcharges a pretty standard amount, but fitting and warranty come with that, both of which seem pretty great. Steller service - personable, thorough, and customized. No complaints with initial purchase or product. If you want some cool luxury frames, even just once in your life, this is the place to do it in this area. Location: 3* Convenience: 4* Service: 4* Product/quality: 5* Aesthetics: 2*

All of my experiences with "Shades Optical" have been positive. I've purchased prescription…read moresunglasses from them as well as my primary eyeglasses. The staff is always friendly and professional. They seem to always go out of their way to ensure my issues are addressed. They have become my "go to" location for glasses (as recently as today, 08/13/2026).

If you are suffering or looking to get treatment for dry eye disease I strongly suggest you go…read moresomeplace else. I wanted to like this place and I tried for months but after spending a lot of money and following the "treatment" plan provided I saw no positive results. After getting a second opinion I realized that the doctor here ignored many of my symptoms and did not diagnose me properly or check things thoroughly. I do not believe they take dry eye disease seriously. My condition is severe but was taken very lightly by the Doctor. I would also like to add that they delete negative google reviews.

Terrible place, terrible service. A glorified overpriced mall sunglass store. Downtown Birmingham…read morehas 3 other great optometrist a few blocks away, do yourself a favor.

Came in for an appointment and had to reschedule . They failed to give me a statement for a…read moreprevious balance and would not see me that day. Very unprofessional staff and Jamie did not make my day much easier. I called to speak to the office manage they said she was in a meeting and she would call me back but a week later I still haven't heard a word .Used to see Dr. Claveena before he retired. He would not be happy to hear this time to move on

I visited Clavenna for a routine eye exam. The staff was super friendly during check in and pre…read moreexam questions. Dr. Bianca Bilek is super nice and very thorough. She explained everything she was doing and answered all of my questions. The appointment was on time and comprehensive. I will continue to use Clavenna for all my eye care needs.

Update: House of optical reached out right away and offered for me to see another doctor. I was…read moreable to see Dr. Langton and he was incredibly patient and helpful in resolving all my concerns. I would definitely return to see Dr. Langton. I also want to shout out the front desk staff. They have been super nice and helpful. Original: Office staff were very friendly and helpful. I saw Dr. Robert Feldman. Although I felt he did a good job with the exam, the entire second half of my appointment felt extremely rushed. I specifically came here because I have had issues with my glasses prescription. When I asked if we could discuss my glasses, after he said we were done, he seemed very annoyed. He did take a look however, but his annoyance continued and he made me feel very rushed and unwelcome to ask questions. This is extremely upsetting considering I looked at many reviews and had this place recommended based on a community Facebook page. I am leaving with questions and concerns that were not addressed and will now need to come back because he already was gone immediately after my appointment ended.

Been a customer for over 25 years, but suddenly their service and attitude have gone down the…read moretoilet. Went in yesterday to pick up two new pairs of glasses that I was told were ready. When I arrived, they were quite busy and I wound up waiting for approximately twenty minutes to be seen. I completely understand the wait as I came there during one of their busiest times. Once it became my turn i was greeted by a woman with unnaturally dyed red hair, and I could tell, had an already karen like attitude. She sat me down and I tried on my glasses. The first pair, we're my riding glasses. Everything was fine. I could see good. The bifocals were lined up perfectly. The second pair are my daily glasses that I wear all the time. The distance vision portion was perfectly fine, but I couldn't see a thing out of the bifocals. The woman immediately became a bit frustrated and said that all the measurements were what they were supposed to be. And she didn't understand the problem. I told her regardless, I can't see out of the glasses in their current state. Could you please check the measurements? Make sure they're right. We have to send these back. She took the glasses and went into the back room for another 10 minutes came back out and told me to try them again. I put them on and still the same issue. The bifocal portion was way too low on the lens for me to properly see out of I took them off, placed them on the table. And said, very quietly and very calmly, no I still can't see a damn thing. She then immediately began to chastise me and dress me down in front of everybody in the store about my language, and that I am never to use profanity around them and the children that were in there, there was one child. If you can call him that in the store and he was about seventeen years old. And I think he's heard worse things than somebody whisper the word damn. I am a 59-year-old man. I have never been chastised and dressed down by anybody in public that way, that was the most embarrassing thing. I think I have ever experienced. And because of this house of optical is losing a twenty five plus year customer, his wife and his children as well. The only decent thing about that place that I can tell at this time is Priscilla. She was extremely helpful, extremely polite. She took over everything from this vile woman and come to find out, figured out that my eyes were not measured properly by the technician who initially took the measurements, and that the glasses were wrong and needed to be remade. Priscilla deserves a raise. The red headed. Karen deserves a pink slip.

I purchased a pair of custom Cartier eyeglasses at this store several years ago from the former…read morestore manager Petra... Since that time I have broken and almost destroyed my eyeglasses on more than one occasion. Petra actually created my eyeglasses and customized my lenses with transition lenses...(I highly recommend transitions lenses,as I can't deal with the sun in my eyes)Today I saw Stephany and she fixed my eyeglasses in about five minutes for no charge. She's definitely getting a great gift from me the next time I'm at Somerset Collection.I'd highly recommend this store for their customer service and their awesome employees. Ask for Stephany, and she will take great care of you. Their selection of high end eyewear and custom accessories doesn't hurt either. Tell them Chef Kelli sent you.‍

Fancy schmancy! Ask for Ailajai. He'll help you find the perfect pair(s). Just like these!read more

Shantelle and Josh were very helpful and polite. I can't speak to the adverse experiences by other…read morereviewers, but this location seems comparable to any other.

Warby Parker might be fine for eye glasses but I'd avoid trying to get contacts through them. I had…read morean eye exam there and the doctor ordered five different set of trial contacts in five different prescriptions. It was like she was saying, "here, you figure it out." I'd rather see an expert who trusts their own expertise.

I stopped by with several pair of glasses that needed minor repairs…read more At the door, I found I needed to call for someone to let me in. They did all of the appropriate covid safety checks and then I got to meet with Julie Nelson. None of my glasses were purchased there, however, Julie was extremely pleasant and repaired 3 pairs. When I asked what I owed her she said nothing. So courteous! So helpful! Covid precautions (mask, hand wash, Temperature check, distance). I will definitely be back next time I need an eye exam or new glasses!!! I highly recommend. :)

I purchased Cartier glasses from Pearle Vision Royal Oak on April 1, 2025, and dropped them off on…read moreMay 5 to have prescription lenses added. I was told it would take 3-4 weeks, but after being given multiple false completion dates (June 6, June 13, June 17), I finally received them on June 18--with no apology for the delay. Assistant Manager Resha told me the glasses failed inspection and were being expedited, but the communication was poor and inconsistent. I paid over $1,800 for my frames and lenses and was only offered $50 compensation for the delay by the manager Tracey, which is completely unfair. Very disappointing experience. I paid in full with no issue, but was left waiting weeks with no accountability.

I arrived for my 10am appointment, dr. had not arrived yet. At 10:10 I asked the receptionist if…read moreshe knew when dr would be coming in, she said no. By 10;15 I left. The receptionist was very nice. However, very rude of the dr to not come in on time for clients. Will not go back, my time is valuable too.

Terrible Service because after 45 minutes of waiting, it was our turn and Nancy took care of 2…read moreother people before us. We won't be back ever again! I have 5 glasses from this location but being treated like our time is worth nothing is the last straw.