Had been going to another optometrist for 20 years, but heard great things about this optometrist…read moreand her staff so decided to give them a try. First, my daughter, Sophie, got an exam and love Diana and her team. She said she pointed out things the other optometrist never did. She ended up getting a beautiful pair of Chanel glasses that she loves. My wife saw the quality of care and decided she would get her next glasses here and also got a pair of next season's Chanel glasses that she got a "sneak peek" at. She just picked them up this week and loves them. We'll be making Diana and this location our new optometrist for the next 20 years.

Extremely Unsanitary and Unprofessional Experience - Resulted in Eye Infection…read more I went to Dr. Zia at the Optometry at The Shops in Mission Viejo for a simple routine eye exam and unfortunately ended up with a severe eye infection. Within a day, my eyelid became swollen, painful, and red. I have since had to see both my primary care doctor and an eye specialist, who confirmed the infection and prescribed antibiotics. Despite treatment, the swelling and discomfort have persisted for several days (photos attached show the progression). During my exam, I observed very poor hygiene practices -- no handwashing before touching my eyes and no visible cleaning of tools between patients, eye drops used but cannot be sure how clean and new it was. When I brought this up after chafing my my primary care that I for sure picked up an eye infection my concerns were dismissed they tried to blame it on other things AfterwardsI reached out to provide feedback and explain that I didn't feel comfortable having my exam given the outcome and several mistakes during the exam (including entering the wrong astigmatism axis). A staff member named James initially offered to reverse the charge so I could go elsewhere, but the office later refused and billed my insurance anyway. When I later spoke with Dr. Zia, she confused me with another patient named ("Zaineb"), gave inconsistent explanations, and seemed unsure who she was speaking to, even though she is the one who called me back, which was very unsettling. Between the poor hygiene, few mistakes on the exam, and refusal to take accountability, this was the most unprofessional medical experience I've ever had. I'm sharing this review, along with photos, to warn others to be extremely cautious before booking an appointment here.

We've been going here for the last 16 years. Dr. Jones has been a wonderful and communicative…read moreoptometrist that we have co to use to see all these years. At one time we were 400 miles away! Now we are sorry aren't only 30 miles away and we will continue to see her. Nice clean office in a classy building. Everything you want. Come on by!

I arrived to Ladera Ranch Optometry early, ready for my routine eye exam... not realizing I was…read moreabout to enter The Fortress of Upsells. As I sat in the waiting area, I overheard three different customers getting hit with prices so high you'd think the glasses were crafted with pure gold. One older gentleman said, "That's substantially more than I expected," and the staff member replied, "you can make payments." Ma'am... even Wonder Woman doesn't finance her accessories. By the time it was my turn, my lasso of truth was practically buzzing. I have great insurance -- $10 co-pay for my exam -- yet somehow I still walked out paying an extra $40 for a retinal photo scan I was never told about until after they'd already decided I "needed" it. When I asked if it was required, all I got was, "The doctor recommends it," which is optometry speak for "It's optional... but we're doing it anyway." The only hero in this storyline was Dr. Pantea Meghdadi -- She is smart, kind, professional, and honestly the only reason this review isn't a flaming one-star Amazonian battle cry. Otherwise? Buyer beware. Bring not only a wallet but your cape and superpowers to escape with dignity intact!

I had a great experience with Dr. Alpa Panwala and her team. She took her time perfecting my…read moreprescription and carefully tested different lens options to ensure the best fit. In the end, she provided two separate prescriptions--one for progressive lenses and another for a second pair of computer reading glasses. The front desk staff and technician were incredibly helpful throughout the process. They were friendly, attentive, and never tried to upsell me on any unnecessary services. I truly appreciated the honest, patient-centered care from start to finish.

This location has convenient hours and easy to find in the RSM Town center. Dr. Eisa is great with…read morechildren! She was really sweet with my 8 year old for her first eye exam! She was patient and caring and thorough during the exam. The people at the front that took our information and got us checked in were helpful also. I was able to get an appointment for my daughter the same afternoon that I called. Super helpful in explaining our insurance benefits and helping us pick out frame that would work for my daughter. The frames came in quicker than expected. Thank you so much, the new glasses look great and they are helping her read faster and see better at school.

I had a pleasant experience at Aliso Optometry recently. Simple quick forms to fill out during…read morecheck-in, seen right away without any waiting or running into other patients whatsoever. Quiet, efficient, and frustration free. I'm used to having to wait for quite a bit even when arriving to appointments early and on time. Not so at this location. Can't recommend them enough. Additionally, parking is free and the building itself is very beautiful. I just wished some of the equipments were wiped down as my face had to touch directly on it. Otherwise, still a great office to come and get your optical needs met.

It was my first time here a few weeks ago. I had an eye exam for contacts and glasses. Everyone was…read moresuper friendly. They explained everything really well. They don't have a huge selection of frames, but they do have good selection of designer frames. With insurance, they will also help calculate the best route for you to go when it comes to purchasing the frames and contacts. Had a great experience here!

I called at 10 AM on Monday morning and was given an appointment at noon the same day. That was a…read morerelief because I had a medical concern that was addressed that day. RSM Optometry accepted my medical insurance, which was great. The "big box" practice I called first did not. Dr. Meghdadi saw me. She, along with everyone else in the office, was kind, professional and provided clear information. The office is busy, but not hectic. Everything about the visit gave me confidence in the quality of care I was receiving.

I have been coming here for years! I have something stuck in my eye, I tried flushing it out…read moreseveral times and my eye is very irritated. Called to see if they could get me in to help. I was told they are completely booked today and the earliest appointment was next week! Really? Loyal customer with an emergency and next week was the only time. I will be looking for a new optometrist.

Ive been coming here for a long time. This is the spot to go, very friendly and helpful staff. Big…read moreselection of glasses and the quality is on point. Dr Vu is great to work with for eye exams and more!

As I was getting ready to post my review, I noticed my previous review from 2020, and my comments…read moreremain the same for the exceptional care provided by Dr. Ursetta-Eck! She has excellent clinical skills and sincerely cares about her patients just like Dr. Vu does as well. The staff are absolutely terrific and create a comfortable environment for their patients. Job Well Done! Jonathan Robertson

So far, it is the worst service ever! Over 2 1/2 weeks ago I brought in two Maui Jim sunglasses to…read morehave the glasses switched out with my prescriptions. I was promised that they would be in no later than 10 days. That has not been the case. And the follow up from the local people is horrible! They promised me to expedite the shipping from Maui Jim and pay for that, however they never did. I will never use this group again, nor will my wife!

They are no longer VSP in network which is extremely disappointing. Then I had to call twice to get…read moremy prescriptions emailed to me after being a long time customer of many years and they did not send it to me so I had to call back. Then they told me that they're short staffed and backed up all the time and so they probably just missed my request. I would avoid this place, it's too bad too cause it's so conveniently close to my house. I've been a long time customer and patient of Griffin Optometric. I've seen many doctors and have always had a good experience. Over a week ago I ordered Contact lenses because I realized I ran out. I thought I had another box, but I did not. I called Griffin, and ordered a 6 month supply. The associate told me the contacts would arrive the next day. Over a week later, my left eye is burning because I'm wearing a contact from yesterday and I'm on my way to Disneyland today with no new contacts. My eyes are very sensitive to light. I went to Costco over the weekend, and I was told they don't carry Percision1 by Alcon. I asked if they had ProClear, and they did, but they needed to see Dr Griffin's prescription, which I did not have. After calling 3 times after I didn't receive the contact lenses, I asked the associate to call the contact lenses provider, Alcon. She called me after and said the contacts were on back order. And I had to ask they ordered me more trials. I had requested trials, and received four 2-day boxes and have no more. They ran out. I'm so disappointed in this entire experience. And I don't want anyone else to have the same thing happen to them. I also hope the Griffin team learn from my experience, because I'm definitely not purchasing contacts from Griffin again. I

Compassionate Care and an Excellent Eye Doctor…read more I recently took my mother, who is disabled, to La Paz Optometry in Mission Viejo to see Dr. Mimi Truong, and I cannot say enough good things about the experience. From the moment we arrived, Dr. Truong treated my mother with the utmost respect, patience, and genuine care. She took the time to make sure my mother felt comfortable throughout the appointment and never rushed the process. It meant a lot to see a physician show that level of compassion and professionalism. Dr. Truong was also extremely thorough during the eye examination. She carefully evaluated my mother's vision and eye health and took the time to explain everything in a clear and helpful way. She provided a lot of valuable information that helped us better understand my mother's eye health and what to look out for moving forward. La Paz Optometric Center has been serving Southern California communities for decades and offers comprehensive eye care services, including detailed eye exams, advanced diagnostic testing, and a wide selection of eyewear. Their doctors use modern technology to detect and manage eye conditions early and help patients maintain healthy vision. (Optometric Centers in Southern, CA) Our visit confirmed exactly what their reputation suggests: a professional clinic with knowledgeable doctors who truly care about their patients. If you are looking for an eye doctor in the Mission Viejo area, I highly recommend La Paz Optometry and Dr. Mimi Truong.

I can't say enough great things about this optical store! I stopped by during the busy holiday…read moreseason because once again I waited until the very last minute and I needed to use my vision benefits before year end and I was on vacation in SoCal. I was worried they wouldn't be able to squeeze me in--but the staff went above and beyond to accommodate me at the last minute to book an eye exam and also picked out some glasses that fit my budget and covered by my benefits. Everyone was incredibly friendly, patient, and knowledgeable. They took the time to answer all my questions and made the entire process smooth and stress-free. A special thank you to Nancy, the manager, for her professionalism and kindness. She handled everything with such efficiency and warmth, especially during what I know is one of the busiest times of the year. Her leadership really shows in how well the store is run. If you're looking for excellent service and a team that truly cares about their customers, I highly recommend this place! I wish you were in the Bay Area but I might need to make an annual trip to SoCal for my vision needs.