Extremely Unsanitary and Unprofessional Experience - Resulted in Eye Infection I went to Dr. Zia at the Optometry at The Shops in Mission Viejo for a simple routine eye exam and unfortunately ended up with a severe eye infection. Within a day, my eyelid became swollen, painful, and red. I have since had to see both my primary care doctor and an eye specialist, who confirmed the infection and prescribed antibiotics. Despite treatment, the swelling and discomfort have persisted for several days (photos attached show the progression). During my exam, I observed very poor hygiene practices -- no handwashing before touching my eyes and no visible cleaning of tools between patients, eye drops used but cannot be sure how clean and new it was. When I brought this up after chafing my my primary care that I for sure picked up an eye infection my concerns were dismissed they tried to blame it on other things AfterwardsI reached out to provide feedback and explain that I didn't feel comfortable having my exam given the outcome and several mistakes during the exam (including entering the wrong astigmatism axis). A staff member named James initially offered to reverse the charge so I could go elsewhere, but the office later refused and billed my insurance anyway. When I later spoke with Dr. Zia, she confused me with another patient named ("Zaineb"), gave inconsistent explanations, and seemed unsure who she was speaking to, even though she is the one who called me back, which was very unsettling. Between the poor hygiene, few mistakes on the exam, and refusal to take accountability, this was the most unprofessional medical experience I've ever had. I'm sharing this review, along with photos, to warn others to be extremely cautious before booking an appointment here. read more

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Had been going to another optometrist for 20 years, but heard great things about this optometrist and her staff so decided to give them a try. First, my daughter, Sophie, got an exam and love Diana and her team. She said she pointed out things the other optometrist never did. She ended up getting a beautiful pair of Chanel glasses that she loves. My wife saw the quality of care and decided she would get her next glasses here and also got a pair of next season's Chanel glasses that she got a "sneak peek" at. She just picked them up this week and loves them. We'll be making Diana and this location our new optometrist for the next 20 years. read more

Optometry at The Shops - Optometrists Near Me - Mission Viejo, California

This review concerns the charges from this office, not the optometrist. I scheduled an appointment for my husband's annual eye exam and asked twice about our copay, being told it's $10 each time. However, yesterday my husband came home from his visit and said he was charged $179, even though he used insurance. I thought it was a mistake and called the office to clarify, but a rude staff member told me that there was an extra examination performed by the optometrist, which he signed for and accepted. My husband believed it was part of the routine eye exam because he does this every year. He says no one mentioned that there would be an extra charge, and he thought he was signing for the routine exam paperwork. It seems that because of the bad economy, this is a new tactic some medical offices are using--adding charges for patients without providing any explanations. This is definitely a no-no office for our family. read more

After getting a great LASIK done over 15 years ago, I wasn't very diligent about getting my annual and this year, I noticed I couldn't read the tiny letters far away sometimes, nothing alarming, but there was a difference. So went to make my appointment and found my last optometrist had closed, not sure when. So now it's COVID and need a new doctor, did a search online and found a few where you can make online appointments. The first place wasn't a true online appointment application, it was one of those send me an email with some options, that's annoying so I moved on to the next, that one had a wait period like a month out, so this was actually my third try and the reason why I didn't try it first was because it's in the mall, and I just assumed it would be packed during the holidays. Anyway, made the online appointment, it was super easy, and filled out all the questionnaires and everything online. I love getting everything done online before I get to an appointment! They had a message on the door to call a phone number so someone could come let you in, however, the staff saw me and greeted me from inside to let me know to they'll be right with me. Once inside, they took my temperature and asked me to wash my hands, then had me sit/wait. They sanitize everywhere anyone has been and made me feel safe. Bonus, they were all super friendly and nice and patient. I'm terrible with names but there was a guy up front, then a lady who helped you pick out glasses and the female optometrist. I must say this experience was enjoyable and for the pricing, they told me the guy made an Excel sheet which had formulas, which I love because I'm an analyst and love Excel lol. I think I tried on 6-7 pairs of glasses before finding "the one" and I just LOVE them! read more

Optometry at The Shops - michael kors - Optometrists Near Me - Mission Viejo, California

Great Doctor and staff! My whole family has been going here for the last three years and we love the quality service, selection of frames and all the staff. Thank you for being customer focused. I highly recommend them. read more

Very professional, friendly and prompt. The staff at the front of the office are always responsive to any questions/concerns. The eye doctor who saw myself and my two daughters is extremely considerate/patient with children. Both my girls felt very comfortable during the eye exam process. The explanation of what goes in the chart, what "blank" means, etc., are easy to understand. I've never encountered a problem with insurance or even when requesting them to forward my/daughter's prescriptions. Been having my annual exams here for almost 16 years now and I'm still a fan. read more

My son was visiting me from LA and needed an updated exam for glasses and contact lenses so I searched online and found Optometry at The Shops. The reviews are all pretty honest and positive (there are always a few who aren't happy). They checked his VSP insurance plan over the phone and made an appointment for us for the next day. Dr. Diana Ciobanu (Optometrist) was very thorough and after the exam James Tran (Optician) gave my son a rundown of his insurance, costs, a printout of his prescriptions and no pressure to purchase anything. He ordered a beautiful new pair of glasses from them and also had a pair of glasses he loved (Tom Ford's) that needed new lenses and they will also do that for him. They sell high quality frames like Salt and Tom Ford so they are a little pricier but no different than any other retail shop. I am very pleased with their service. read more

I have been a patient/client for several years. I drove over 40 miles one way just to meet with Dr. Paul who is very thorough during an eye exam. In fact, my vision has changed drastically in that last few months which was a concern of mine. I was worried and she explained what was going on, which put me at ease. I appreciated the extra precautions and measures they have taken to go above and beyond to adhere to the COVID-19 Pandemic. During the eyeglass fitting, I appreciated James's feedback and patience once I made my final selection of course the pair I selected were on back order. Jon, one of the managers stepped in and offered several solutions which I very much appreciated. If you want cleanliness and impeccable service for your next eye exam and eyewear this is the place to make your eye exam appointment. With kind regards, Judy Casillas read more

Optometry at The Shops - Chanel prescription sunglasses - Optometrists Near Me - Mission Viejo, California

I had a wonderful experience getting my eyes checked. The entire staff was very friendly, engaging and truly made the experience of getting new glasses fun! Thank you to each of you for making my visit a great experience! The customer service was solid and delightful! read more

Great store with nice selections of frames ! James and John were very accommodating and helpful trying to find us the perfect Frame ! Will come back again for sure read more

Optometry at The Shops - Optometrists Near Me - Mission Viejo, California

*** As a customer, be aware what they charge you as this place will try to unlawfully get extra money from you! *** This VSP network optometrist was very professional, informative and caring. The staff was nice as well. I would have given a higher review if it wasn't for the the fact that they charged me an extra out of pocket fee that I questioned before paying. I clarified which insurance I had and I even told them I shouldn't be charged any additional out-of-pocket expenses. I have VSP Premier insurance, which is a state-sponsored vision benefit regulated by California Department of Managed Health Care. I have this insurance through my employer and pay extra for the Premier plan. According to the contract with VSP Network Doctors, covered services are clearly described in their contract with no additional out-of-pocket costs. I got it all sorted out in the end by calling and filing a complaint with VSP who worked on my behalf to get the money refunded to me. Just a big hassle!! They knew exactly what they were doing and I'm sure they make extra money by doing this to their customers on a regular basis. My advice to the Optometry at The Shops is to be sincere and honest with their customers! ----------------------------------- 3/8/23 Update: I received a phone call from the manager of Optometry at the Shops. We had a nice conversation. He was very apologetic and assured me that the billing mistake that occurred with me was due to human error. I did remind him that I had verbalized to the employee that I should not be charged an additional out-of-pocket expense with my insurance plan. The employee still insisted that the he had carefully reviewed my plan and that was the correct information. The office manager asked me to reconsider my online review for this small private business. As previously stated I did end up getting it all sorted out by receiving a refund. In addition to the refund, the office manager did reach out to offer an apology on behalf of the business. With that said I updated my original 2 star "could've been better" rating to a 3 star "ok" rating. My advice to the Optometry at the Shops remain the same as stated above. read more

This is my first time going to an optometrist without my parents (I know I know). As soon as I got there I was greeted right away by James. They ask you a few questions for covid of course and ask that you wash your hands and they will take your temperature. The staff (Dr Chiobanu, Shannon and James) were all extremely accommodating and welcoming of us. You can tell they love what they do. After my exam I sat with Shannon to pick out some frames and she went above and beyond with showing me how my insurance works. I had looked at their category ahead of time and thought I knew what I wanted but Shannon hand picked a set for me and it was PERFECT. So happy to find a new optometrist. Thanks guys not read more

I had my eye exam in November 2020 and I found it to be very clean, professional and a safe experience during Covid. I've been getting my annual eye exams at this location for at least six years. I especially like to work with Shannon, she has excellent taste in eyewear and helps me get the best results! read more

THERE IS A NEW DOCTOR! And I think new ownership? lots of new faces. I don't know when Dr. Ciobanu took over this place, but she is so nice! She is very knowledgeable and friendly and she brings a great vibe to this office. The office is pretty nice and they have a unique selection of glasses. I don't think I've seen Chanel or a brand called Salt anywhere else. Located inside the mall, I would recommend! read more

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I've been going to LensCrafters for years for eye exams and same day glasses. After realizing they are not in network and costs are better going to a local Optometrist, I searched and found Optometry at the Shops at Mission Mall. I found the level of expertise, caring and service was way above and beyond. Shannon Rens knows her stuff! Yes, it takes longer to get your glasses but well worth it! I suggest you look closer at your benefits and check them out! read more

Dr. Ciobanu is the best at what she does. She's very knowledgeable and professional. She gave me an eye exam for glasses and contact lens. She explained each process along the way and made me feel very comfortable. After the exam she even helped me picked out a pair of glasses and fitted me for it. I was so happy to find a pair of glasses frame for my prescription that's not only cute but very affordable! I even ordered colored contact lenses that I love. Optometry at the Shop had everything I needed and with great customer service. I will definitely be back for future eye care needs! read more

Optometry at The Shops - Optometrists Near Me - Mission Viejo, California

James was extremely helpful and professional. Appreciated the service and outcome very much ~ Highly recommend their services.

I stumbled upon this wonderful place 2 years ago and always go there, even now after having moved out of the area! Dr. Ciobanu's clinic is that good and everyone there cares about getting patient needs met in a timely fashion, with the upmost professionalism, and best service in town. Shout-out to James for being the best optician in town and always so courteous, professional, and having an interactional style of which I wish there were more of in today's world. Thanks and see you all next time! read more

Dr. Ciobanu is a phenomenal optometrist! She is very kind and knowledgeable and always wants what's best for her patients. She really takes the time to answer your questions in a way that is understandable. The rest of her team at the office is also very friendly and helpful in creating the best payment plan and finding the right frames for you. She's the first that I've seen to offer Chanel and Silhouette frames. I've always had a great experience at the office and the frame options never disappoint! read more

I have been going to the optometry at the shops yearly for many years. This is a very good place to get your eye exam. They treat you well and make sure you are well taken care of. The shop has a great selection of glasses, sunglasses, and contacts. I will continue to go to this shop for my eye care needs. read more

Optometry at The Shops has been providing my vision care for years. The optometrist spent time with me both checking my vision with a thorough vision exam and discussing any vision concerns I had. The optician did a great job helping me select new frames. The selection of frames is excellent and varies from very conservative to high fashion. I'd recommend letting the staff help select the frames as they are well trained to pick a frame which will compliment your look. read more

As always, stellar staff and stellar service. The Dr and sales associate both took a lot of time with me reviewing my needs and helped me find the best glasses for me! James is amazing! read more

It was easy to make an appointment. The staff and the doctor were all very friendly and helpful. Even though the lens and frame prices are not competitive, there was no pressure selling and your prescription will be made available to you on a web portal, so you have the option to buy your glasses elsewhere. read more

My husband and I have been coming here for the last 3 years. Everyone from the optometrist to the front staff is wonderful. They have best and latest eye glass designs and styles which we love as well . read more

Such a great experience! This was my first ever pair of glasses at 29 so as you could guess I was fairly nervous when arriving. Dr. Ciobanu quickly put my fears at ease and was warm, inviting and professional. After testing, it was time to pick out my very first pair of glasses. Shannon worked with me for well over half an hour with had an equally calm and professional manner that Dr. Ciobanu had until we found the perfect pair. I'll admit, any glasses felt foreign to me and she gave many helpful opinions without being pushy. Would recommend them to anyone. Small word of advice, the first time arriving I gave myself some extra time and was glad I did. The shop is tucked back in a corner of the mall so was a bit hard to find the first time. But like a hidden gem, I'm glad I did! read more

Super friendly doctors and staff. I was fitted for contact on this this visit and they were very patient and helpful with the process. I would recommend them to anyone. read more

Everyone here is so kind and helpful. They were willing to adjust their schedule and stay late in order to accommodate me. The shop was very sanitary and every precaution for COVID-19 was taken. James in particular showed incredible intentionality, service, and valuable insight. I am glad to have this location as my optometrist! read more

I have been going to this office for years. They are very focused, professional, friendly, and knowledgeable. I enjoy going to this office and they always take time to help make sure you choose the right frames. I have never felt rushed here and Dr. Ciobanu takes time to explain what she is doing. Their passion for eye care is very evident. read more

Recently I have been on the computer much more and I've dealing with terrible headaches and eye fatigue. When I told Dr Ciobanu about this she asked about my ergonomics at work and at home, and finding that those were ideal, we came to the conclusion that my time in front of screens was the issue. Not much I can do to change that at the moment. She recommended a Blue A/R to help filter out some of the blue light from the screens. Almost three weeks later with the new lenses and it's a world of difference. Not only did they help with work, but I find myself using them when I'm watching tv as well. In fact the glasses have now become my daily drivers. Anyhow her staff was great as well. I forgot the name of the employee that helped me with the fitting but they were extremely helpful. Offered me water and went to great lengths to make sure I was happy. Which I was. Long story short. Dr Ciobanu and her staff were excellent and I actually look forward to going there again. read more

I have been going to optometry at the shops for over 10 years, since it was owned by Dr Amen. The transition from Dr Amen to Dr Chobanu was very smooth and the customer service has always been excellent. They are efficient and friendly. They have taken all of the necessary steps to ensure that their customers remain safe during the pandemic with a disruption in their service. read more

10/10 would recommend to anyone who is looking for a nice and comforting environment for their eye care! Dr. Ciobanu is the best! She is so sweet and very easy to talk to when it comes to any of the questions you might have regarding your vision and just your eyes in general. She definitely has a way of making you feel comfortable. The team is also super nice and helpful as well -- always willing to help you with whatever you need! They also have a great eye glasses selection! Such a wide variety when it comes to styles and price! Everyone here was more than willing to help me find a glasses frame that best suited my face. In regards to the contact lenses, Dr. Ciobanu is really knowledgable when it comes to the different brands of contacts and recommended me lenses that would be a better fit for me! Because of her recommendation, I am now wearing contact lenses a lot more now, as opposed to before when I would normally just rely on my glasses. Overall the team here goes above and beyond when it comes to giving quality eye care! read more

Best customer service. They are taking the appropriate COVID 19 precautions. It really put me at ease as I was reluctant.

I love this Optometrist, the Doctor and Shannon have made me a forever client! They are always so kind, and helpful with any of my Optometry needs, always follow up, and keep me in the loop for any orders placed. So thankful they are able to stay open during this crazy time and take care of their clients, safely and efficiently! Thank you for everything you do! Highly recommend this office to anyone looking for an Optometrist!!! read more

Dr Diana Ciobanu is an awesome optometrist and really cares about her patients and doesn't let you leave until she has answered all of your questions and knows you're satisfied. . I highly recommend her for optometry . read more

Shannon and Dr Hauser were amazing with my 3 daughters! This was my youngest daughter's first eye exam and they were extremely patient with her and explained everything to help ease her fears. Shannon helped each of my girls pick a frame that matched their unique personality and style. She was spot on and a delight! read more

Picked up my glasses yesterday. Love the new frames and the vision is wonderful. Will need a cataract removed at some point. Dr, C has a Surgeon for me to see. Love these guys read more

Just had a very pleasant experience at this shop. Dr. C was super sweet and nice all around. Very informative regarding progressive lenses and why they might be a better choice for my situation. They have a nice selection of designer frames and the price point on them was really good. Brian helped me pick a good fit- and I really think he has an eye for it. Great experience overall- now I can't wait for my glasses to be ready! I'm used to getting them in an hour- but I'm sure it will be worth the wait. Great customer service - I definitely recommend. read more

I've been searching for a good eye Doc for a few years now. I've been going to the same Dentist for over 15 years, but hadn't found the best eye doc for me, until I found Dr. C. The Doctor's office is kind of tricky to find, tucked away near the men's Macy's department. The contacts from my previous eye doctor were bothering my eyes and come to find out the prescription was off! Dr. C fixed it and put me in some new contacts that just came out. They are much more comfortable and I can see better, which was a win/win! Their optician's were really friendly and knowledgeable. I ended up picking up a new pair of prescription sunglasses too, specifically for golfing. I love them! I really like the idea of supporting a local Doctor like Dr. Ciobanu's over a big company like Lenscrafters. The selection was great and it was an all around good experience. I'll be back next year. read more

Optometry at The Shops - Optometrists Near Me - Mission Viejo, California

Dr. Ciobanu is the absolute best! She has been my optometrist for over 6 years now. She's very caring and smart. I actually have an eyeball phobia and I experience no anxiety with her. She's patient and just has the best bedside manner. Also her staff is very friendly and down to earth. I even took my son for the first time to have an eye exam and he absolutely loves them and loves his glasses. The store is quite intimate and so if you appreciate or need the less hustle and bustle with other optometry locations, this is a good place to go. They have so many options and can explain everything to you without you feeling rushed or intimidated. I've been to many other places for eye exams and it's difficult when you feel like the store just wants a sale or worse, can't explain results or messes up your order. You won't be dissappinted here. read more

I always appreciate the great service I get from Optometry at The Shops. Everyone is so helpful and goes the extra mile in helping with my optometry needs for me and my family. I highly recommend them! Shari read more