Dr Resnick leaves "No stone unturned" when searching for…read moreyour correct prescription , or a diagnosis! She is the best. I was afraid of contacts until she and her staff helped me.HAVE NO FEAR! Dr.Resnick is here!

All Appointments are always kept on time; never a waiting game…read more Dr. Resnick is absolutely the best, always attentive and informative. The entire staff is always pleasant and knowledgeable and the office is immaculate and pleasing. No need to ever look any further, it's hard to improve on perfection.

I have purchased several pairs of prescription glasses and sunglasses from Victoria. She has been…read morehelpful and honest every time! I have a difficult prescription to get correct and they have me seeing better than I have in years. I didn't know I could see this well anymore!

I was told that the reason my lenses for my daily transition eyeglasses were discolored was the…read moreoveruse outdoors and in the sun! While I had insurance, it only covered the first year. My eyeglasses were purchased less than 2 years ago. I was asked by the salesperson how often I wore my eyeglasses outdoors and today, I was told same by (I believe) the owner/manager. I did purchase a set of new glasses and the lenses alone are close to $1,000, same what I had paid for my earlier set. I am over 65 years old and have been wearing eyeglasses since my childhood. This was the first time I was asked if I wore my glasses everyday and outdoors! For a long term client, pearl vision should have been more accommodative since I believe the lenses were defective. At least they should have offered a discount for the second pair which I wanted to purchase today which they declined. Customer satisfaction should not be taken for granted. Takes years to build and less than two interactions to lose a client.

Not even sure how to express in words how kind and special I have been treated by Sara and Lily…read more They are two of the kindest human beings and have gone completely out of their way to help me. My father is ill and his glasses were misplaced at the hospital. Both of these angels helped me find a pair for him ( without being able to see him or me as we are both very compromised during this pandemic). They both had so much patience and understanding for our situation. This is what the world needs more of...they are an asset to Illori and to our world. During a difficult time of life these two beautiful humans made a huge difference to our lives. I am forever grateful for them.

Ive had a very disturbing customer service experience at this Ilori Manhasset because of the store…read moreManager Silvia and Store assistant manager who refused to give his name. I've traveled throughout the boroughs of NY to multiple Eye wear places to find the perfect fit prescription glasses. I entered the store with joy and high hopes of finally getting my new glasses. I had an idea of what I wanted so I began browsing the Chanel frames. Immediately I felt uncomfortable to ask them questions because I felt unwelcomed, by judgmental stares. That moment I felt like I was in a place where I didn't belong. Still I am determined to get my glasses. With little to no help from either employees,I finally found my perfect frame ! I approached the store manager saying I would like to purchase this pair. As I had inquires about my item she began demeaning me as if I wasn't a buying customer. It was then when I realized this store wasn't worth my money. I took the description of the frames so I can go purchase them elsewhere. I am very disappointed in the customer service I received at such an " upscale " store. I traveled from Queens to Manhasset only to get disrespectfully criticized and judged. I will never shop there again and I will recommend people not to go here.

Gary at Roslyn Eye Centre is the best! I broke my glasses…read morein half and sent my daughter in and in 10 minutes he had the lenses in a new frame and treated me like family! I highly recommend them!!

Highly recommend. Very professional and friendly staff. Wonderful selection of eyewear and the…read moreservice is prompt. Wouldn't go anywhere else!

So I really just came it to buy lens cleaner and Joe offered them to me for free. This made my day…read moreand now I'm a customer because I just made an appt for me and my daughter! And they can re-use my existing frame for my eyeglasses. They also have an amazing selection of really nice frames and I already reserved one for the sunglasses! Optical Heights has the best customer service and a little goes a long way!

Best Eyewear store ever Amazing selection of high-end frames…read more staff is exceptional The owner Diane is exceptional and spend as much time as needed for proper fitting of the Eyewear. Highly recommended

I have been a patient for many years, always just getting eye exams and eyeglass prescriptions. The…read moreservice has been good for just that. To see the doctor is a four month wait... So when I ran into a problem the first time with pink eye I was told to send in pictures and explain my problem and I never heard back from the doctor. I let that go but my next eye problem was more serious as I was getting checked for temporal arteritis and my doctor was alarmed and told me I needed to get my eye checked as soon as possible. My next appointed was 3 months away and I called to see if the doctor would see me sooner. Well, I was told I could see another doctor in approximately 4 weeks, but they would talk to Dr Eichen to see if she could see me sooner. I got a call back and they said to stick with my appointment with the other doctor 4 weeks away. Wow! I researched another eye doctor not affiliated with Dr. Eichen's office, and they took me the next day. I will not return to this office again as they were no help when I needed them the most. A great disappointment!!!

Dr. Eichen is wonderful, no complaints. Her front desk/reception staff is another matter. Rude,…read moredisrespectful, just an awful experience. Entitled and unprofessional with an attitude for days. It is flat out shocking that such a nice Dr. can hire help that so poorly represents their place of business. One more slight and I'm going elsewhere. Also cannot recommend due to the very poor service at the front desk. The only shining star within the staff is Lorraine, who has been there a long time and understands the value of a kind word and professionalism.