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    Gary's Custom Optik

    4.9 (78 reviews)
    Closed Closed
    Updated over 3 months ago

    Services - Gary's Custom Optik

    Eyewear fitting

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    New eyeglasses

    When I sat on my old glasses I went to Gary and he repaired them right away. I had already been planning to get new glasses, and I had brought my new prescription with me, so I decided to order them from Gary. I got a new pair of Ray-bans in clear and a matching pair of sunglasses. Gary suggested a new rounder style and my wife approved, so I got them. They worked out well.

    Very happy with my glasses, he made it only in half a day!! Tuesday afternoon I turn in my glasses, following day it was ready to pick up
    R B.

    I gave my glasses on Tuesday and the following day it was ready. Very friendly and professional people. Absolutely would recommend them.

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    1 year ago

    Business owner information

    Photo of Gary F.

    Gary F.

    Thank you Andrew!

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    2 years ago

    Awesome experience. It's already two years the glasses are serving excellently. Recommended!

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    4 years ago

    Gary is amazing. He fixed our sunglasses and gave us advice at the same time. Definitely will refer people and be back at the same time!

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    6 years ago

    So welcoming and kind. Glasses were finished so fast and very satisfied with the product. Thank you! Will be back :)

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    Page 1 of 2

    Ask the Community - Gary's Custom Optik

    Review Highlights - Gary's Custom Optik

    Gary and Michelle were so kind and knowledgeable and provided phenomenal customer service!

    Mentioned in 7 reviews

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    New York Style Optometry - Dr. Eunmi Esther Chae, O.D

    New York Style Optometry - Dr. Eunmi Esther Chae, O.D

    4.3(177 reviews)
    1.9 miLake Balboa
    $$

    Nasty, RUDE service. I've been needing new glasses for a couple years now, was referred here by my…read moreinsurance and eagerly went in just to browse frames. I was initially hesitant to enter because the signs on the door were in Korean so I was skeptical that they'd help me, but then I thought That's ridiculous, we're in the United States, why wouldn't they help me? And went in anyway. It turns out I should've trusted my gut. Big time. Literally the second I walked in I was rudely told by the receptionist "We're closed". It was 5:10pm on a Monday. Their posted hours said open til 6pm. So I said "I thought you close at 6?" A crotchety old doctor man interjected abruptly "We close at 5:30". Their rude aggressive demeanor was not ok with me, so I said "You say you close at 5:30, but it's only 5:10, so that would leave me 20 minutes to browse frames, right?" Crotchety senile doctor barks "No!". I said "Oh really? From 5:10 to 5:30 isn't 20 minutes? Is my math wrong?" They all just looked at me. Then the receptionist said "We need time to put the frames away." Um first of all that's only if I actually saw some frames I wanted to try, but more importantly that's part of operating a business. And as I'm looking for something specific and can tell by looking if a frame will suit me or not, it's unlikely I would've even touched many frames. And *on their website* their POSTED HOURS are until 6pm Mondays. I definitely won't be spending a penny here and would encourage anyone else to go elsewhere. I went to a different optometrist not far away in Encino - owned, run and staffed by Americans - and could not have been treated better.

    Good doctor, very good selection of frames, and generally friendly staff. Prices are generally good…read moretoo. But one scheduling receptionist does not seem to have the word "sorry" in her vocabulary. I was originally scheduled for an afternoon appointment. A day before, I got a text asking me to confirm the time, which I appreciated as a good use of technology. However, on the morning of the appointment, I got another text asking me to confirm a time roughly 30 minutes later than originally scheduled. I confirmed that last-minute change by replying YES. Then I got busy and didn't check my phone again. Apparently there was a follow-up text saying the new time was a mistake and asking me to confirm the original time. I never saw it in time. The right thing to do in that situation would have been to make a phone call and leave a voicemail, or at least try. I'll admit I arrived a bit late due to unforeseen traffic. However, the first thing the receptionist asked was whether I had gotten the text, in a tone suggesting it was my fault for not re-confirming a last-minute change that originated from her own error. When I pulled out my phone to check the messages, she reached over and touched my phone, scrolling frantically to prove she had sent a correction, a message I never got the chance to read. On top of that, when I calmly tried to give feedback to the doctor one-on-one in the exam room, she overheard and rushed over to point out that I was late. That's fair, but even setting the traffic aside, the root cause of missing the original time was the poor communication on the day of. To be fair, I was seen not long after and it didn't end up disrupting my schedule. Also worth noting: this was just one receptionist. Everyone else I dealt with was kind and professional. I'd been a returning customer, and I think the doctor is great, with a strong selection of frames and good contact lens options.

    Photos
    New York Style Optometry - Dr. Eunmi Esther Chae, O.D - Dr. Chae takes care of all patients Monday - Saturday

    Dr. Chae takes care of all patients Monday - Saturday

    New York Style Optometry - Dr. Eunmi Esther Chae, O.D
    New York Style Optometry - Dr. Eunmi Esther Chae, O.D - Tiffany & Co. glasses

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    Tiffany & Co. glasses

    Gary's Custom Optik - opticians - Updated August 2026

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