I came here today for an eye exam, it was my first time here but it's where my husband goes and he…read morerecommends it. I used to see an ophthalmologist in Birmingham, but our insurance doesn't cover it and it's a little bit far of a drive now for me anyways. I have a condition where my eyes are cone-shaped; because of that, Visionworks recommended me going to a specialist. If I constantly have to go to this place and the specialist, I probably will not go to this place, but we'll see. I thought the eye exam was thorough and well done. Our insurance covers $300 for frames so I ordered some new glasses, my current ones are probably five years old or older so I definitely need a new pair. I was already in the area so I arrived for my appointment a bit early. My husband arrived five or 10 minutes late one time and they turned him away so be aware that they are pretty punctual. My guess is because I think they just have the one doctor for eye exams. They had a nice selection of glasses as well, if you're looking to get new glasses. I would return to this location, but I will admit I missed my old ophthalmologist and the nice waiting room, etc.

Previously I've had no problem with this place but recently it's just been bad. The lady working…read morethere messed up my glasses by putting an old prescription and then I had to go back 3 times to get the glasses. When I arrived to pick up the glasses there were people waiting for their appointments that they were waiting for, for almost half an hour. No "sorry we will be right with you" not even eye contact, nothing. Had to wait for a while.

I came here shopping around for glasses frames. I walked in and was surprised with how many people…read morewere in there. Many of the employees were assisting customers so I just took the liberty to start trying on different glasses in the mirror. After about 10 minutes or so I did find a free employee to ask about pricing and such. He was helpful, assisted me with other frame suggestions,and provided me with all the information I needed. Their prices are quite reasonable as well which I really did like.

I moved 40 minutes away from Westland, MI. I returned to this "super store" after 3 years to learn…read morethey closed their on site lab. Instead of taking a day to get new lenses placed into my existing frames it will now take 2 to 3 weeks. I struggle to understand how this benefits the customer. After all, isn't that the purpose of any retail business, to serve the best interest of the customer?

Surface was fast. Everyone was so kind. Everyone was very helpful. And they really worked with me…read moreto make sure I got the most out of my insurance. Highly recommend everyone goes here if you can.

Great team here at Lens Crafters! Kind, warm, efficient and patient service and support! Good…read morepeople! Very strong customer support! Bright and pleasant store and easy to access appointments. Some very nice styles available. I have been here for myself and family many times.

Good place to get an eye exam, with a pretty solid selection of glasses. The optometrist who helped…read moreme was great and helped me find a burgundy pair of glasses that I absolutely love (Bebe brand). They initially told me it would take about two weeks for my glasses to arrive, but both pairs came in sooner than expected, which was a nice surprise. Tip: Pick up your glasses on a weekday or during a less busy time to avoid waiting in line. That said, even when it was busy, the staff was thoughtful and came over to ask if we wanted to sit instead of standing. The first pickup on a weekday there was no line! Overall, a pleasant experience!

I've noticed that my glasses aren't as helpful as they used to be, so I decided it was time to…read morereturn to OptimEyes. (With the encouragement of the messages they'd left me.) I didn't realize that OptimEyes and the Henry Fort Ophthalmolgy were separate; the last time I was there, it was all the same people. They asked me which I was there for, and then the rather curt assistant said, "Well, it must be OptimEyes because we don't have anybody until 1:00." So, I walked a few feet down to the other end OF THE SAME DESK and a very nice woman checked me in. I waited for less than 5 minutes before they called me. I didn't get the name of the technician (a tall woman with short silver hair and lots of fun pins on her shirt), but she was very pleasant and fun to talk to. She did all of the pre-exam stuff and the puff of air thing. I'm probably the only person in the world who likes that! After that, I waited in a room for maybe 10-15 minutes for the intern to come in. He was really good as well. (I forgot his name.) And then, Dr. Jimenez came in, and he went over what the intern did, re-checked a couple things and sent me on my way. Everybody there (with the exception of the first person at the Welcome desk) was so nice, patient and kind. Even after trying on a dozen pair of frames and then deciding that the glasses were more than I wanted to spend, the assistant was very understanding. I will definitely continue to go there.

Amazing customer service I had April help me an she was amazing not often you have someone so kind…read moreand knowledgeable about everything was ready to help me with any question anything I needed and was so polite. I definitely will be going back an so will my family was a Pleasant experience. My family will be going there from now on and hopefully April will be there. I left feeling like I was respected an heard amazing customer service thanks April !!!!

Great Place for all your eye needs and service. Thorough eye exams, great frame selection and…read morefriendly professionals who will take great care of you.

I have been wearing the Kawasaki Sarah Palin glasses and just love the style. Since the eye stores…read morein my town do not carry this brand I looked on line and found Urban Optiques. I cannot say enough how well my requests were handled by telephone and receiving exactly what I was looking for. Tom who helped me was outstanding and provided such wonderful help and getting my glasses ordered perfectly for the size and demo glass. Wish I was closer to actually go into the store. I recommend this company for any and all online or telephone orders if you live out of state. Thank you for your excellent service. I have ordered twice and Tom remembered who I was as a long distance customer and received my new frames super fast. I was totally shocked. Will definitely order with them again. Donna D.

More than just being a cute place and having some great-looking eyewear, this place goes out of its…read moreway for its clients. I was impressed with the way Dr. Cardwell made room in her schedule at the drop of a hat to see me when I had a vision disturbance, and was very thorough in following up with me - even calling me on the weekend to see how I was doing. In subsequent visits, the office has always been incredibly accommodating. Despite it's downtown Northville location, I've never had an issue with parking. My only wish would be that they had more seats in their busy office, as the waiting room is often filled and the seats are few. Having moved recently from Ann Arbor, I was looking for a new optometrist. I'll be doing all my eye business here from now on, and can't wait to get some new cute glasses from their phenomenal collection!

Second pair of glasses (about 6 years apart). Both same quality. Horrible. Don't waste your $. Went…read moreto ophthalmologist between then and will toss my Ford worthless free eye test, and go to an ophthalmologist again for a correctly done eye exam. Only for took for $70 this time though getting worthless safety glasses. My diopter $15 pair of safety glasses from Amazon were better.

I've been coming here for about 3-4 years. Everyone here is pretty good. I have no complaints. The…read moreframes are kind of expensive, but they have frames for all budgets. The optometrist Christin is really good! Very thorough and you walk out feeling empowered knowing your exam was done correctly.

So I came here a couple times to try on glasses frames. Let me tell you..... Dean is a star! The…read moremoment I opened the door, he was so happy to get me started. I soon found out that Dean is a personal stylist there and he does a fantastic job connecting with people and helping them find the perfect pair of glasses. You can really tell he enjoys his job! The African American woman, hands down love her! She's down to earth, funny, personable, and also connects to customers very well. The manager, shes lovely and very welcoming too. The only odd ball of the group is Alan, one of the opticians. He's one of those "one of these things is not like the other". They sat me down with him so he could input my info, and it was like talking to an automation machine. To be honest, it doesn't seem like he fits with the culture there. I'm asking him questions about what my vision insurance covers and he's giving non detailed answers and kept asking if I wanted to finalize and purchase. Almost like he didn't want to be there and trying to end the conversation. Major turn off. I was so happy when I walked away from his table. Nobody wants to deal with that negative space. One bad apple shouldn't ruin the overall bushel so I'm going to keep the 5 stars listed because everybody else was amazing and really made me enjoy my glasses hunting experience.

So, let's start off being treated like family when coming into any establishment is a major plus…read moreMarianna (Owner) is such a hands on boss, working the floor as her customers are being assisted. Faith was my optician and she wasn't anything less than Phenomenal especially with her recommendations. Dean helped assist as my optician helped get me out in a timely fashion. The Direct optical team (Marianna, Mar, Faith, Dean and Alan ) were all such a delight that I left out knowing everyone's name. lol The Dr was great as well and very knowledgeable (we had a great conversation) Love this Place