I had a great experience from making my appointment to selecting and receiving my glasses.read more

Very, very Unhappy. I bought a pair of glasses here but cannot see through them. It was a bad…read moreexperience from the time I ordered my glasses. They took a whole month to get my glasses because they lost my prescription. Then when they made my glasses, I have had problems with them ever since. I have had them adjusted many times, but they just don't seem right. Their 45 day return policy is garbage. After the 45 days, they offer a full price exam and a 70/30 split. Which .means you might as well go get glasses someplace else if you want a good pair.

I really try to support local business when I can, which is what drove me to Suburban Eye Care a…read morefew years ago. I've had a few small problems with them, including pricing issues and communication issues, but I was willing to overlook them. However, the last straw for me was at my most recent eye exam. During some routine tests, the tech sat me in a chair in a darkened room, explained the upcoming test to me, then nonchalantly told me that the test would be an additional $45 charge, without giving me an alternative or the option to reject the test. However, I interrupted her and told her that I wanted to reject the test. The tech then said that I would need to have my eyes dilated if I rejected the test, and I agreed to that. Then, she handed me a form and told me that I needed to read it, as I was sitting in the dark without my contacts in or my eyeglasses on, in order to reject the test and opt for dilation. Later, when we returned to the exam room, I was asked to sign the form, again, without my contacts or glasses. It seems to me that asking a patient to read and sign a consent form without their contacts or glasses, in a dark room, is ethically dubious. It also seems like really shady sales practices to make a test with an additional $45 charge the default, when a no-cost alternative is also available. I don't think I can trust Suburban Eye Care to have my best interest in mind after an experience like this. I sent this feedback to Suburban Eye Care soon after my negative experience and received no response from anybody at the practice, so it seems clear that my concerns are not important to them.

Be aware of this place specifically the vision therapy department, poor communication,…read moreprofessionalism, and questionable intentions - left feeling scammed. The vision therapy manager requested 12k out of pocket costs confirming my insurance would not cover. As soon as I raised concern about cost, they instantly provided a $4k reduction. The vision therapy manage was annoyed with me questioning the cost when come to find out my insurance coverage had never been checked! My insurance company had to reach out to them to get them to even check my insurance. They even called me back to let me know something seemed odd about their conversation with Suburban Eyecare Vision therapy manager. Sharing this experience as I'm honesty at a loss as to why this was such a difficult, confusing experience when it was easily avoidable with a little work - that I ended up doing in having my insurance company contact them. I ended up choosing not to go here given this experience and also after researching this isn't the first time this place has been involved in scams with the owners history of being indicted on many felony charges of writing illegal prescriptions. Avoid this place!

Have been coming here for over 10 yrs, Dr Pierce and Dr Jack have always accommodated us if there…read morewas an emergency ie. Contact lenses scratching my eye. Kids always get glasses from here and contacts. They take our insurance so we dont really have to worry much on costs. My son broke his frame while playing at school, it was with in the year they replaced it with copay no hassle. They have branded luxury frames if you want those or basic that wont cost much are also stylish. A++ on service.

The Vision Center treated us okay overall. My baby needed glasses, and the staff helped us pick out…read morethe right pair. They made sure the fit was perfect for my little guy, which gave me peace of mind. The process wasn't flawless, but once they focused on us, they took care of everything. My son loves his new glasses so far, and seeing him happy makes the experience worth it. Damn glasses $250 that's wild to me

Everyone there is kind and helpful Most importantly, the…read moredoctor does all of the tests you don't have different people doing tests and then you see the doctor . He does the testing himself and then shows you and speaks to you about it. I highly recommend going here as opposed to LensCrafters or anywhere else. They work with your insurance and give you the best deals possible. They also have a great selection in glasses.

Dr. Bloch is the most competent optometrist I've worked with. I've been very impressed with the…read morecare that I've received from all the staff.

First time at this location. We didn't have to wait long at all. Staff was wearing masks and…read moreeverything was set up nicely for social distancing. The staff and Dr were friendly. I worked with Billie after my exam. He picked out a great selection of frames. He was instrumental in helping me find a pair that I liked. I was pleasantly surprised that the turn around was only 2wks. We will definitely be coming back to this location.

I went to optimeyes for my exam and Dr. Hickinson was great, but good service stopped there. Using…read moremy insurance benefits I went to order 2 pairs of glasses and was told it was over $800. I said I would just get me regular glasses so I was then told I could get the 2 pairs for under $400. They tried to scam me out of over $400. I was told it would be three weeks so I waited four, called and told my glasses were in. They claimed they called and texted me 9 days earlier so I checked my phone. No missed call, no deleted voicemail or text. I even checked my deleted voicemails & texts (on an iPhone you can go back 30 days) nothing there. I went to pick up my glasses, service was very poor and then told only one pair available. I said forget it and the wanted to charge me 20% restocking. I became discussed ask to speak to a manager and was told she was not there and no one was in charge. This begins to explain why my experience was so poor. After a lot of complaining I got my refund (in full). I would never do business with the organization as they try to rip you off every chance they get. LET THE BUYER BEWARE.

Dr. Drezlinski is the absolute best. Office staff is incompetent, disorganized, and insulting to…read morepatients. We will continue to go to Dr. Drezlinski but will go to CostCo for Glasses.

The staff was friendly and the doctor was thorough, no doubt. The glasses selection was sufficient…read more Getting the glasses has required a two week wait, two appointments and then I learn I can get the glasses at a time. What?! My husband's glasses were wildly expensive and they came in after two weeks, and they forgot the coating. So off they go back to be remade. Another two weeks. This is frustrating for items that cost two car parents apiece. Maybe I'm old fashioned but these issues could have been mitigated.

I was here 3 years ago. it was ok…read more I returned only because i need new glasses and did not feel like picking through the array of choices via my insurance. Plus it's less than a 10 minute drive. This time there is a new doctor, Stephanie Parker, who is awesome. She was very thorough with the exam, taking her time and offered to do a bit more testing with my aging eyes. She explained more to me about the type of cataracts and issues i have that no one has ever bothered to do. I felt like i was really being seen and not just whisked through like my previous eye exams. There was no waiting to be seen, and the staff is very friendly and professional.

Great place! Originally came here when I was visiting from out of town. now I am a permanent…read moreresident here and I am continuing to see them because they are a really great business. The optometrist is very professional as is the front desk woman (I forget her name). I but she's really awesome and can pick up glasses in a flash highly recommend.

Dr Dearing is the most kind and caring eye professional I've ever come across. He takes his time…read morewith you and explains everything with great detail. If you're looking for a quick in and out with no explanation for your eye health, then he's not the one. If you're looking for someone who genuinely cares and loves what he does, then he's your guy. I wish more medical professionals were in business bc they love it instead of what they get out of it. My 11 year old daughter said "he has a kindness in his eyes that you don't usually see" (no pun intended) Thank you for your service Dr Dearing, you are greatly appreciated Lastly, but not least, the office staff are not there to just sell you a product. They make you feel comfortable and are incredibly helpful. I highly recommend Lesnick Optical

I ordered a pair of glasses and was told it would be about 3 weeks for them to make. After 4 weeks…read moreI called and they told me the glasses came back from their lab with a scratch on one of the lenses and would have to go back to the lab in Florida. 2 more weeks have passed and they still have not received the glasses back from the lab even though they put a "Rush" on the order. 6+ weeks waiting for a pair of glasses is ridiculous.