Moises and his team was perceptive, detail-oriented and customer-focused on the entire project I…read moredid with them for raising and SPC flooring of my sunken floor of the family room - a common problem in the Bay Area homes. Most importantly, they did not try to force me into their plan and instead customized the project per my actual need. They were clearly and evidently caring about the quality of the job they were doing, and took pride in doing a great job with the flooring workmanship and making sure the quality of their job was top-notch. Moises also guided me to better quality material than found at big-box retailers, for longevity of the work done. The quality and value of the work and customer-focus was terrific.

We were extremely pleased with the way Moises and team did our homes flooring. They helped remove…read moreold carpet and tile and replace it with SPC flooring very quickly. He also took care of removing-framing the staircase with matching color. I would definitely recommend Moises for any flooring or staircase related work.

Expert level assistance selecting new hardwood floor and project management from sales associate…read moreJana Ashley. Flawless installation with very careful attention to detail from Alex and Tony. 10/10 experience overall.

Extremely poor customer service -- local customers deserve better…read more I reached out to Direct Flooring Outlet after seeing the reviews and wanted to get a local quote after finding the flooring I was looking for online. I used their website to request a free quote and was contacted by Dan Versman, the owner's son. Dan initially told me they would likely be able to match the price I had found and that he would put together a quote. What followed was one of the most frustrating customer service experiences I've had in a very long time. I received several one-sentence emails from Dan asking questions that I had already answered in my original email. Rather than continuing this back-and-forth, I simply asked if we could have a quick phone call to discuss it. No response. I then called the main office. The woman who answered gave me Dan's phone number and specifically told me to text him and that he would get right back to me. He never did. Not once. I waited until the following week, giving them plenty of time and being more than patient. Later that afternoon, I sent another email and called again. Eventually, at the end of the day, I received a response saying: "This isn't worth it for us, we're going to pass." That's it. I have worked in customer service for over 25 years, and this was honestly one of the worst experiences I've had dealing with a company. I wasn't asking for anything unreasonable. I was a local customer trying to purchase a substantial amount of flooring and simply wanted a quote and a conversation about pricing. What makes it worse is that I called the main office afterward specifically to explain my experience. I was told that Lou Versman would be informed and would call me back. He never called. At some point, businesses need to be accountable for the level of service they provide. If you say you're going to call someone back, call them back. If you say you're going to provide a quote, follow through. If you don't want the business, that's fine -- just communicate that professionally and promptly. Your website has a commercial talking about the level of service you provide to local customers. Based on my experience, that message does not match the reality of dealing with your company. I ended up having to order the flooring from over the hill, which was a major inconvenience, simply because a local company couldn't be bothered to follow through with a basic customer inquiry. And Dan Versman's lack of communication, respect, and professionalism was obvious throughout this entire experience. The lack of care and respect shown toward a potential customer speaks volumes about how seriously he takes the people who are trying to give his business their money. And Dan -- giving your own company a 5-star review and then the company responding to that review looks pretty crooked from a customer's perspective. At the very least, it raises some serious questions about the credibility of the reviews on this business. SMH. If you're looking for flooring, go somewhere else. There are companies that will actually communicate with you, follow through, and treat you with basic respect.

Bay Area Floors is the best flooring company in Santa Cruz- I'd never use Home Depot again! Such…read morewonderful and responsive staff. As a REALTOR, I always recommend Bay Area Floors for clients, and my own home! Laura Keeley, REALTOR 831-889-3200 Laura@Davidlyng.com

We purchased TRUCOR® Prime Pinnacle flooring here for our 1800sf home in Soquel. Over the course of…read morethree months, David M. at the store measured our house, provided many samples of different flooring types, and created several different quotes (sorry for all the changes, David!) When the flooring arrived, a few boxes had been damaged in shipment. Without us even asking, the delivery documents described the damage and offered a refund or credit. This high level of service is the reason to choose a local vendor instead of an internet vendor. We tried getting samples from some online vendors, but it was clear those were more interested in getting our email addresses to spam us than helping us choose the right floor. Highly recommended!

I was very impressed with Miguel and his team. First time I called him, he answered his phone, no…read morephone tag or messages like I seem to get with so many other contractors. He stopped by to review my ~1800 sq foot oak floor refinishing project the same day, and I had a quote by the end of the week. I really appreciate this kind of efficiency. The price was excellent, much lower than what Google estimated for my zip code. Another thing that differentiated him from the other companies I called was that he was willing to help me move my heavy furniture items out and back in when we returned from our trip (it was a 2-week job). That was a relief for us - I didn't want to have to coordinate with a moving company for such a short job - and my wife and I can't manage the heavy items. The repairs were perfect, and it all looked like new when he was done. I highly recommend Diaz Hardwood Floors.

Well to begin with, the guy didn't show up on a scheduled date, so we REscheduled & he came, then…read morehe said he'd email me an estimate, then he Never did send the estimate so I reached out & left a message, and then I NEVER heard back! Now, we were not in a hurry to get the floor done but I did make it very clear that I wanted an estimate first & could schedule the work for later. WOW!

This hardwood floor company may do a great job at a great price, but it'll be at the cost of your…read moreneighbors hating you & possibly opening you to liability. I live in a condo complex, below an apartment they worked on. The crew threw a bunch of carpet & debris down in front of my door. Which, they did eventually pick up. At least the largest pieces. The small stuff? Nah. They just left a bunch of dirt & debris all over my front door, my bushes outside my patio, and worst yet swept a bunch of debris off the upstairs patio directly into my patio. Funny enough, not sweeping the area in front of my door. I emailed the company about this. No answer. So essentially, they came, they did work upstairs, they messed up my condo because who cares, right? They also put some sort of fan or electronic device on upstairs that is slapping against the walls so now, ever since they left, I have this nonstop loud clicking in my bathroom. Besides this annoying me to no end, I'm sure it's running the upstairs condo owner's electric bill up. Since no one is renting it, they'll just have to eat that cost. I plan to notify my HOA about this as well as the debris bring swept into my patio. I'll suggest they be banned from the condo complex. In summary, if you want them to leave small annoying appliances on & illegally throw debris all over your neighbors property, hire these irresponsible people.

Victor and the Model Hardwood Floors team did an outstanding job refinishing our mix of red and…read morewhite oak floors. They are professionals and craftsmen. From start to finish they were professional, responsive, and even ahead of schedule. The entire house (~1,200 sqft) was sanded, stained, sealed, and trimmed quickly and with great attention to detail. They even pulled out the kitchen appliances to make sure every inch was done properly. The floors look absolutely beautiful, and the whole process was smooth, reasonably priced, and stress-free. I couldn't be happier with the result and would highly recommend Model Hardwood Floors to anyone looking for top-tier refinishing work.

I can't say enough good things about Cloud Nine Garage Solutions and Tim Martinez. From the 1st…read moreinquiry to the finishing touches, every aspect of the process was professional and responsive. I hired Cloud Nine to fabricate and install 2 sets of cabinets, a workbench, and epoxy coating the garage slab. The complete process from making contact, receiving an estimate with renderings, field measuring, fabrication, and installation was seamless. The quote was competitive. The fabrication and finished product was durable and attractive...everything was well made and top shelf. The complete process from my initial contact through final installation was 3-4 weeks, which is unheard of. Tim's communication throughout the process was superior. I highly recommend using Cloud Nine Solutions for anyone's garage project.

Just had Tim come out for the introductory appointment about doing expoy to the floor and adding…read morecabinets. He was wonderful. He pointed out things I didn't notice about my garage restrictions, brainstormed with me, and came up with great ideas. He then sent me a very clear, helpful and thoughtful estimate/space plan afterwards. He is also very nice and easy to work with...

They were recommended as the best floor company in town. They did an amazing job on my parents home…read morethat has its original maple floors from 1920. The floors had stains and blemishes but they worked them out and left the floors looking beautiful. Took a couple days longer due to old floors but worth the wait. My mom is very happy with her "new" floor

Cesar Cruz worked his magic on another oak floor at another home for me... wow! sanding and 3 coats…read moreof oil based polyurethane and the floors are like brand new! It takes some time because he has to let each coat dry before doing the next, and it smells very strong for a week or two, but it's all well worth it since in the end the floors look like brand new and make you feel good every time you walk on them and the last time we did this the floors lasted for 20+ years! This week they will refinish a 3rd floor at another home and I'll post those when done!

All went as well as I expected. Couldn't be happier. On time, neat, great quality, would recommend…read morethem without hesitation.

I received professional service from start to finish. From the first appointment to assess and…read moreprovide a quote to the final installation, Juan Jose was professional, very pleasant, competent and reliable. There was a lot of coordination and everything went very smoothly!!

Adrian, Jose and Carlos were amazing to work with. They renovated our 1600sq foot townhouse in two…read morephases (first floor and then second floor). They took the time to sit with us and work out a budget we could afford, discussed the time it would take to complete the job and helped us select flooring, cabinetry and fixtures. After they finished they came back and corrected any minor issues and the final cost and time it took was exactly what we were quoted. We highly recommend them, Bob and Michele Swensen

I decided to get my old tile kitchen countertops replaced with a solid material. I decided to go…read morewith Adrain and so glad I did, Adrain was always available by text and would always return my phone calls. He answered all my questions. The results were great and we are so happy. I did replace the sink and love the total look. His crew showed up in a timely manner and the clean up was done. Thanks guys

George and his team are true professionals when it comes to flooring installation. The quality of…read moretheir work is excellent, and we absolutely love how everything turned out in the end. Their attention to detail really stands out--especially in the seamless baseboard connections and the precise leveling across the entire space. Our home originally had a mix of carpet, tile, marble, solid wood, and laminate--so converting everything to engineered wood throughout was no small challenge. But George and his team handled it beautifully. The final result is stunning, and every friend who visits compliments our new floors. Thank you, George, for the outstanding work!

Mike was great to work with from start to finish. From our first visit, he took the time to…read moreunderstand what we were looking for, shared his expertise, and made helpful recommendations based on our needs. He made everything from selecting the flooring to payment and delivery smooth and easy. He was flexible, kind, and very understanding, and his thoughtfulness really stood out to us. We visited several other flooring shops, but this shop had some options that we couldn't find anywhere else. They also had competitive pricing and a great variety of flooring. Overall, we had a great experience!