Expert level assistance selecting new hardwood floor and project management from sales associate…read moreJana Ashley. Flawless installation with very careful attention to detail from Alex and Tony. 10/10 experience overall.

Extremely poor customer service -- local customers deserve better…read more I reached out to Direct Flooring Outlet after seeing the reviews and wanted to get a local quote after finding the flooring I was looking for online. I used their website to request a free quote and was contacted by Dan Versman, the owner's son. Dan initially told me they would likely be able to match the price I had found and that he would put together a quote. What followed was one of the most frustrating customer service experiences I've had in a very long time. I received several one-sentence emails from Dan asking questions that I had already answered in my original email. Rather than continuing this back-and-forth, I simply asked if we could have a quick phone call to discuss it. No response. I then called the main office. The woman who answered gave me Dan's phone number and specifically told me to text him and that he would get right back to me. He never did. Not once. I waited until the following week, giving them plenty of time and being more than patient. Later that afternoon, I sent another email and called again. Eventually, at the end of the day, I received a response saying: "This isn't worth it for us, we're going to pass." That's it. I have worked in customer service for over 25 years, and this was honestly one of the worst experiences I've had dealing with a company. I wasn't asking for anything unreasonable. I was a local customer trying to purchase a substantial amount of flooring and simply wanted a quote and a conversation about pricing. What makes it worse is that I called the main office afterward specifically to explain my experience. I was told that Lou Versman would be informed and would call me back. He never called. At some point, businesses need to be accountable for the level of service they provide. If you say you're going to call someone back, call them back. If you say you're going to provide a quote, follow through. If you don't want the business, that's fine -- just communicate that professionally and promptly. Your website has a commercial talking about the level of service you provide to local customers. Based on my experience, that message does not match the reality of dealing with your company. I ended up having to order the flooring from over the hill, which was a major inconvenience, simply because a local company couldn't be bothered to follow through with a basic customer inquiry. And Dan Versman's lack of communication, respect, and professionalism was obvious throughout this entire experience. The lack of care and respect shown toward a potential customer speaks volumes about how seriously he takes the people who are trying to give his business their money. And Dan -- giving your own company a 5-star review and then the company responding to that review looks pretty crooked from a customer's perspective. At the very least, it raises some serious questions about the credibility of the reviews on this business. SMH. If you're looking for flooring, go somewhere else. There are companies that will actually communicate with you, follow through, and treat you with basic respect.

Mission Floors did an excellent job replace the floor coverings on our small rental unit. My only…read moreissue was the lack of communication, and very limited store hours.

Mission Floors did a great job, both providing an excellent red oak engineered flooring product, as…read morewell as installing the floors in two houses. From checking the architect plans for the quantity needed, to coordinating timing for delivery and install, the company was efficient and on top of every step. When we found the trim kits for the doors was a lighter shade of oak, the installer, Oscar, made a special trip to Stockton to match the floors and installed the trim right away. They look great! I will use them again. Thank you. Jeanne Gale

I needed some 3/4x2-1/4 red oak strip flooring to replace some damage in an existing floor. Georgia…read morewas very helpful. She searched their inventory for some material leftover from a recent job. She found exactly what I needed, and saved me from having to order a full bundle. Since these were leftover and a very small amount Georgia's boss said "Merry Christmas" no charge.

We received a quote for repair of about 600 sq/ft of hardwood. A subcontractor from another firm…read moreshowed up to do the work. They ended up repairing about half of what was estimated in the bid. They tried to bill me for the total amount. I argued and they adjusted the bill some but, not proportional to the work completed. The repair also failed within a month. I would not use them or recommend to anyone.

We purchased tile from the Coral Street location. The customer service was the worst I have ever…read moreexperienced. The sale person, if that is what one would call him, was late opening the business. Once he was available he refused to assist my wife in picking up the 12 pieces of tile we ordered in spite of assuring us someone would help we loading the tile in our vehicle. Overall I would say he couldn't have been any ruder during our encounter. I regret dealing with this man and would strongly recommend that if you need tile or marble go any else.

If you ever wondered what is like to spend time with an "asshole" just go into Tile and Marble…read moreOutlet and spend a few minutes with one of their sales people. One of the most disgusting sales experiences I've ever encountered. I went in to try and get some help finding a match for a tile I had. The sales guy (or whatever he was) was rude, insulting and provided absolutely no help. Told me I had no chance of finding a match. Tile had been discontinued. Black hair, greyish beard and black rimmed glasses. How they keep the lights on I have no clue. Read the reviews.... STAY AWAY!!!

All went as well as I expected. Couldn't be happier. On time, neat, great quality, would recommend…read morethem without hesitation.

I received professional service from start to finish. From the first appointment to assess and…read moreprovide a quote to the final installation, Juan Jose was professional, very pleasant, competent and reliable. There was a lot of coordination and everything went very smoothly!!

Helpful staff and great service. Diego did a great job and made the whole process easy. Definitely…read morerecommend!

Justin helped with scheduling an appointment to view some carpet matches in store and an…read moreinstallation date. The installation was quick and the finished product was well worth the wait.

This is a A+++ company all around! We researched laminate flooring and got bids from 3 places…read more Todd came out to measure and was professional, knowledgeable and a nice guy. The bid was within the range of the others, maybe a bit lower. (No extra charge to move the refrig or kitchen table) Mostly we chose this company for its' reputation and it is local and women-owned. (Deborah and Bobbie.) We had to wait 3 plus weeks for the color we wanted to arrive. Worth the wait! It was Mohawk, cattail pecan. Installers, Ed and Johnny arrived on time this morning and were very polite and expert in their craft. They worked efficiently and were great! Love the results! I highly recommend this company.

Hello Santa Cruz Yelper's, this is the newest direction Yelp sees itself. Peeps Posting local…read moreservice companies of this discipline. Our property management group approved new bathroom floors. After a couple of months (Budget, you! Know!), the appointment was set. We, as leaseholders, got the rooms emptied, cleaned, and ready for who knows who to show up. Thus begins the story; Bob (sub-contractor) shows up, checks out the work, and says he can do this job in one day! Yah! Not two days as communicated (in case a deeper repair was required), so off to work Bob went. The pictures speak a thousand words!! Thank you all who contributed to Bob and his mastery.

I am extremely happy with the work done by Victor Cruz and his amazing team at Model Hardwood…read moreFloors Inc. They installed the flooring throughout my entire downstairs remodel, swapping out carpet and vinal tiles, using beautiful engineered laminate flooring with a Wetguard HDF core and a very complex set of stairs that previously had carpet. The finished result is absolutely beautiful, and the level of craftsmanship exceeded my expectations. Victor was professional, dependable, knowledgeable, and a pleasure to work with from beginning to end. He clearly takes great pride in his work and assembled a team that knows what they are doing. I especially want to recognize Hector Cruz, who was truly an artist when it came to installing the engineered laminate flooring on the stairs. His attention to detail, precision, and craftsmanship were exceptional. The flooring installation required working around a number of challenging areas, and Hector handled them with an incredible level of care and skill. The finished floors look seamless and beautifully installed. The staircase was another particularly challenging part of the project. The work required removing the existing carpeting and balusters, installing the new flooring on the stairs, and then carefully reinstalling the balusters. This was not a simple installation, and the team handled the complexity beautifully. The finished stairs look fantastic and feel like an integral part of the overall design rather than an afterthought. I also really appreciated Victor's flexibility and willingness to work with my contractor when the timing of my remodel changed. We needed to move the original installation date, and Victor was very accommodating in adjusting the schedule to work with the new timeline. That kind of flexibility made coordinating the different phases of the remodel so much easier. And they didn't just meet the schedule--they overdelivered. The team completed the entire job a full day earlier than expected, which was a wonderful surprise and helped keep my remodel moving forward. I am a very detail-oriented person and have high expectations when it comes to finished work, so I truly appreciate craftsmanship when I see it. Victor, Hector, and the entire team delivered. They were careful with my home, professional in their work, and committed to doing the job correctly. What I appreciate most is that they didn't just install flooring--they treated it like a finished piece of the remodel. The transitions, stair work, details, and overall appearance were all handled with care and precision. I highly recommend Victor Cruz and Model Hardwood Floors Inc. If you are looking for a flooring installation company with talented craftsmen who take pride in their work, I would absolutely recommend them. I am thrilled with my floors and stairs and could not be happier with the results! P.S. I'll try to return to include pictures once the rest of the remodel is completed.

This hardwood floor company may do a great job at a great price, but it'll be at the cost of your…read moreneighbors hating you & possibly opening you to liability. I live in a condo complex, below an apartment they worked on. The crew threw a bunch of carpet & debris down in front of my door. Which, they did eventually pick up. At least the largest pieces. The small stuff? Nah. They just left a bunch of dirt & debris all over my front door, my bushes outside my patio, and worst yet swept a bunch of debris off the upstairs patio directly into my patio. Funny enough, not sweeping the area in front of my door. I emailed the company about this. No answer. So essentially, they came, they did work upstairs, they messed up my condo because who cares, right? They also put some sort of fan or electronic device on upstairs that is slapping against the walls so now, ever since they left, I have this nonstop loud clicking in my bathroom. Besides this annoying me to no end, I'm sure it's running the upstairs condo owner's electric bill up. Since no one is renting it, they'll just have to eat that cost. I plan to notify my HOA about this as well as the debris bring swept into my patio. I'll suggest they be banned from the condo complex. In summary, if you want them to leave small annoying appliances on & illegally throw debris all over your neighbors property, hire these irresponsible people.