Wow what the crap happened to this business? Who do they think they are selling too. They want spot…read moreplus 400 for an oz of gold and it's a kurkerann to boot. I am sorry but one coin in the whole store really. There use to be a sign spot price sell price buy price nothing with oz 1/2 etc nothing but a white wall. The woman who I have seen for years. In Millbrae is still there but something is very odd now and to be honest it's hard to say anything nice about this business any more. Sorry but be very careful if u venture into a store that has only 1 oz of gold to sell and they want u to pay 4 times the mark up. I was afraid to ask them what I could sell an oz of gold for to them for! Be very careful Millbrae finest Last time I was in they offered me almost nothing for my 1/2 dollar silver. I think they offered me 2.50 cent when silver was above 70 per oz. At the time I just figured they did not want it. But than why offer me well below the price of silver. I use to be able to come in and buy and sell my gold and silver but now just be careful since why would they sell gold for. 400 over spot price?

I'm standing right in front of the store looking at a Warwick 5 strings bass I'm ready to purchase…read more There are 3 people inside and they don't want to open the door for me almost an hour before closing.

Brought in my new/first Rolex for an insurance appraisal. I came in 5min to closing time and he…read moreaccommodated us and had it in the mail by later that evening. I appreciate good old fashioned great service.

Had a really great, smooth transaction with Konstantin. Very nice to work with. Excellent…read morecommunication and went out of his way to make everything perfect. Highly recommend.

Mr. T ( owner ) was highly recommended as I was seeking a loan on some jewelry. Service was second…read moreto none. Mr. T was honest, friendly, and personable. But the best part of the experience at Burlingame J&L was that I was quoted 30% more for my jewelry than the 2 other pawn shops I visited. If you want the most value for your merchandise, visit Burlingame Jewelry & Loan.

I was in need of some help. I got a little collateral pawn loan. Tengiz was a professional. And he…read morehelped me out with my collateral pawn loan.

John Delumen@ David H. Fell in Burlingame is a asset to the company…read more I have dealt in scrap gold for almost 50-years, and have to say John ranks at the top for Knowledge and service. Wish I had found him years ago.......

We've been using David H Fell for over 15 years and during that time we've seen the price of gold…read morechange a lot. Trust is the biggest requirement for our refiner. We have chose to stay with DHF due to the service and trust we have for John at their Burlingame office. Although, we've been approached by many other companies offering good rates, the trust we have for John could not make us go elsewhere.

It was a pleasure to do business here. They're very fair, open, and efficient…read more I brought some gold including my grandfather's watch. Upon quick inspection, they provided a quote and then said that they would like to verify the gold which they did while explaining their technique. It was hard to part with the watch because of its sentimental value, but I knew that it would be of no interest to my sons. The owner assured me that it will find a good owner who appreciates collectible watches.

Dan is dope, I like his point of view and knowledge he adapts to every customer, my young cousin…read moregoes to him for services my uncle goes to sell and my grandmother has sold to him , I've sold multiple times spritz Dan, it's like he's 390 years old in a 65 year old body! Haha lol I reckon you visit to explore and experience all possibilities, Jeremiah O

A great experience at Topper! Took in two Omega watches for service, my wife was eyeing a new…read moreConstellation, and we traded in her watch for the new one. Rob made our buying experience first class. Attentive, knowledgeable, and professional. And a glass of champagne while he sized the bracelet. A true top-notch jewelry store. And a beergarden in the back!

Went in and had a really great experience. The associates were friendly and checked in a few times…read morewhile I browsed. Then Jay ended up helping me with my purchase. She was very friendly, personable and knowledgeable! She even made sure to have me stand in a sunny area to see how the watch looks under natural light. The shop was beautifully organized, clean and stocked well. Highly recommend!

honestly f that dude working there, brother was just watching soccer and I had to get his…read moreattention. anyways besides the point i brought a broke chain there. he said it was fake bc it was magnetic? he was dangling it against the metal ofc its going to sway back and forth. i had the 18k stamp on the clasp and he said thats just the gold plated on it. brother this is hollow gold. i went to Valliani Jewlers in Daly City serramonte mall, just go there and ask if the gold buyer is there.

I don't like to give 1 star to any small businesses on Yelp unless they really have major problem…read morewith customers. The woman who worked at the kiosk had the worse customer service ever. She doesn't greet you nor shows any friendly gesture. She just sat there with her head looking down on her phone or laptop. I was observing her for almost 20min. No engagement with anyone who passed by. I approached her and asked her some basic info about how buying gold works, she looked at me and said "if you have to ask me these questions obviously you don't know anything about buying gold." And then she went on saying I didn't look like someone who have gold to sell... WTF is this attitude?! How could she even get hired in the first place??

Nah. I came in here today to check about the price that they would give me for a 14k ring. The guy…read moredidn't even greet me, lacked warmth and basic customer service skills. I definitely wouldn't recommend coming here.

Got my engagement ring's prongs fixed up here. Great work and fast--got my ring back in a day…read more Happy to have this business nearby.

This review is not about a specific sale but rather the customer service experience we encountered…read more We had to check the condition of our wedding ring. Found out the prongs were still in good condition (after we were told from an another jeweler that they needed to be repaired-their estimated was around $2,500). Then, Atif, cleaned the ring and another one, free of charge. Thank you!

Big shoutout to Emma and Olga for helping me out today! I've been meaning to get my wedding band…read moreresized for eons since having a baby over 6 years ago, my ring just doesn't fit the same as it used to. I've been putting it off forever but when I also happened to get a pearl bracelet from my husband for Christmas that got damaged and warped, I knew I needed to get it fixed. Since the original jeweler who made my wedding band and engagement ring went out of business many years ago, I needed to find a new local jeweler to help with my jewelry. After many very prompt back and forth messaging via Yelp, I finally found time in my busy mom life schedule to swing by and get my jewelry looked at! Olga and Emma were so kind and patient while discussing with me what we could potentially do with the bracelet. The ring resizing discussion was easy and we were able to settle on how much bigger I'll need the band. They send their jewelry offsite for repairs and were very clear and communicative about the process and cost. Loved my interactions with the staff and think I've found our new local jeweler for all our jewelry needs!

I came to Michael with my most precious piece of jewelry: the ring I presented to my wife for our…read morerenewed vows. The ring, purchased in Israel is a one-of -a-kind design: a circle with Hebrew words on four sides encased in a square with cutouts for the words. The square itself has words on two adjoining corners. If you can picture the challenge: a square ring with a round ring inside, foreign letters on every side and the inner ring freely turns. The circle is 9k gold and the square is sterling silver. I requested it be sized down from a 10 to a 5 without altering its integrity or cutting off any letters. It's a preposterous request really and the reason we've had the ring for over 2 years, we were just too scared to take it to a jeweler - who could we trust to take on such a challenge? My wife chose Michael because he's local, a small businessman with a sign which reads "Master Jeweler". In the first half of the story, Michael sized the ring down but I felt it lacked refinement. I'd been so scared to take it to a jeweler and when the result was less than perfect I was really shaken up and upset. I brought it home to my wife apologetically and naturally instead of complaining to Michael directly I went to Yelp and vented my frustration publicly. About a week later I received a call from Michael saying he read my review and although disappointed I hadn't approached him first, would do everything in his power to see to it I was satisfied. I was skeptical and more than a bit embarrassed speaking to the person I left a scathing review but I agreed to meet with him. I never followed up though, I had some good excuses at my disposal (due baby then new baby) but mostly I was just embarrassed. To his credit Michael reached out to me again - by email this time, again earnestly expressing his concern for complete customer satisfaction, offering to do just about anything - even having the ring completely remade if I was still unhappy . Again I agreed to meet and even deleted my review considering his good-faith attempts to satisfy me. I stalled again but maybe a week later I finally sucked it up and wrote "how about Wednesday"? What happened next is what sets Michael, a small business owner apart from any other type of business. He replied that he was on vacation, would be back on said date and would get in touch upon is return. A few weeks later I got a call from Michael "I just returned from vacation" and I was shocked to see the date - he actually called me the day he got back. So I did meet with him and he was cordial, kind and didn't even mention the review. The two of us sat down and went over every detail, comparing my wife's re-sized ring to my own identical ring. I explained the importance of each letter, the angles, the direction, where I wanted each word to appear and how exactly I wanted the finished piece to look. A few weeks later he called to say the ring was finished. I went in to pick it up, nervous with anticipation and was absolutely stunned. The ring was nothing short of a work of pure art and genius. It is flawless, immaculate and looks better than my own ring. Michael didn't miss a single detail and delivered on everything he promised. It's been a month or so now and every time I think of my wife's ring I smile - it is beautiful, unique, and fits. I commend Michael for both his tireless efforts to satisfy a disgruntled customer and for his talent, skill and craftsmanship. My wife and I are so grateful to have this important part of our life proudly on display. For my part, I've learned a valuable and humbling lesson - if you're not satisfied with the service provided why not try the old-fashion route? Speak with the proprietor and give a business the chance to make right - you may just find yourself happier than you could ever have imagined.

For over 40 years, Michaels has been providing excellent service and awesome jewelry…read more One of the best kept secrets in downtown Burlingame. ,