A great experience at Topper! Took in two Omega watches for service, my wife was eyeing a new…read moreConstellation, and we traded in her watch for the new one. Rob made our buying experience first class. Attentive, knowledgeable, and professional. And a glass of champagne while he sized the bracelet. A true top-notch jewelry store. And a beergarden in the back!

Went in and had a really great experience. The associates were friendly and checked in a few times…read morewhile I browsed. Then Jay ended up helping me with my purchase. She was very friendly, personable and knowledgeable! She even made sure to have me stand in a sunny area to see how the watch looks under natural light. The shop was beautifully organized, clean and stocked well. Highly recommend!

konstantin is a wonderful person who runs an honest great business. He cares for his customers, and…read moreabove all else, will not try to over charge you or sell you something you don't need. finding an honest jeweler now a days is difficult, but Konstantin is as honest as they come. I would recommend Kupfer to anyone asking for a great jeweler.

Had a really great, smooth transaction with Konstantin. Very nice to work with. Excellent…read morecommunication and went out of his way to make everything perfect. Highly recommend.

Great guy. Easy & fast, a bit pricey but replaced 4 watch batteries for me. I would go back.read more

Peter was swift and accurate with his work. He changed two batteries on two different watches and…read morealso adjusted the sizing on one of them. He charged me $65.00 for the full service. He was done in ten minutes time. He only takes cash though (according to the posted sign on the counter).

Mr. Leonel is the Best in the Biz !!! He will make sure you…read moreare happy and satisfied with his Great service. Very Highly Recommended.

Leonel is a nice person but I urge you to proceed with caution…read more I regretfully let him handle my vintage luxury watch which resulted in broken links that he claimed to be due to rust/corrosion. I would have appreciated it if he said this is beyond what he can do. Instead he damaged the bracelet and made suggestions that would have done even more damage. I'm glad I listened to my gut and took my watch back for a professional assessment. I ended up spending hundreds to replace the links and repair the damage. It was an expensive mistake that I don't wish for others to make. P.S. He failed to return all parts of the watch which resulted in multiple unnecessary trips to his shop. I had high hopes on what I thought would be a "simple" adjustment on my watch but I ended up in a very stressful and costly situation.

I worked with Humberto to buy my jewelry and it was the most respectful, professional experience…read more I did meet with a few jewelers in SF, Marin, and Palo Alto and chose to work with Humberto because he's a different kind of human. I would only consider buying and selling jewelry with Humberto from now on. Class act.

I met Humberto (Bert) approximately 20 + years ago through a mutual friend. Bert helped me with…read morefinding and designing my wife's engagement/wedding band (we had gone to a few other jewelry's before with no luck). He also helped us find a diamond that matched a diamond my wife already had to make them into a pair of earrings. He has also helped us with other jewelry and Rolex watches. We have gone a few times to Jewels of Manaco and not purchased anything and still treated with respect/courtesy (very honest and respectful/smart person). I strongly recommend Bert if you're looking for an honest person to do business with (prices to jewelry/watches are very reasonable). Robert M

Mr. T ( owner ) was highly recommended as I was seeking a loan on some jewelry. Service was second…read moreto none. Mr. T was honest, friendly, and personable. But the best part of the experience at Burlingame J&L was that I was quoted 30% more for my jewelry than the 2 other pawn shops I visited. If you want the most value for your merchandise, visit Burlingame Jewelry & Loan.

On June 26, I sold a lot weighing 50.6 grams. Based on the gold price that day, even assuming the…read moreentire lot was only 14K, the melt value was approximately $3,861. I was paid $2,800 for that portion of the lot, which works out to approximately 72.5% of melt value. I had understood that the payout would be 80% of melt, so I was surprised when I later calculated the numbers. What concerns me most, however, is the evaluation of several natural gold nuggets that were included in the sale. I was told they were 14K. Later, I took similar nuggets from the same family collection to another reputable gold buyer for evaluation. They carefully tested them and identified them as approximately 22K, offering me a price consistent with that higher purity. That experience made me seriously question how my original transaction had been evaluated. I later called Burlingame Jewelry & Loan to better understand the payout and to give them an opportunity to explain the calculations. I was told only that I had signed the paperwork and that the transaction was final. My questions about the purity testing and valuation were not addressed. I understand that gold buyers need to make a profit, and I have no issue with that. I never expected 100% of melt value. In fact, I would have accepted a lower payout if I believed the evaluation had been accurate and transparent. What I expected was an honest assessment, proper testing, and a clear explanation of how my payout was determined. Fortunately, I later worked with another shop in San Mateo. They tested each piece in front of me, explained every calculation, answered every question I had, and offered approximately 85% of melt value. Because they were transparent and earned my trust, I ultimately sold a much larger portion of my late grandmother's estate there and will continue to do business with them. This experience taught me that knowledge truly is power when selling precious metals. My advice to anyone considering selling gold is to educate yourself, understand what you have, know the current melt value, ask questions, and always get multiple quotes before selling. I wish I had done that before my first transaction. This review reflects my personal experience and why I would not return.

It was a pleasure to do business here. They're very fair, open, and efficient…read more I brought some gold including my grandfather's watch. Upon quick inspection, they provided a quote and then said that they would like to verify the gold which they did while explaining their technique. It was hard to part with the watch because of its sentimental value, but I knew that it would be of no interest to my sons. The owner assured me that it will find a good owner who appreciates collectible watches.

Dan is dope, I like his point of view and knowledge he adapts to every customer, my young cousin…read moregoes to him for services my uncle goes to sell and my grandmother has sold to him , I've sold multiple times spritz Dan, it's like he's 390 years old in a 65 year old body! Haha lol I reckon you visit to explore and experience all possibilities, Jeremiah O

Got my engagement ring's prongs fixed up here. Great work and fast--got my ring back in a day…read more Happy to have this business nearby.

Nah. I came in here today to check about the price that they would give me for a 14k ring. The guy…read moredidn't even greet me, lacked warmth and basic customer service skills. I definitely wouldn't recommend coming here.