Avoid this business at all costs. I purchased a van with cash, and salesperson: 1: was unpleasant at every juncture 2: provided a false inspection report as the AC compressor was non functional on day of purchase 3: failed after one month to process registration, plates and title. 4: did not even apologize that their paperwork for registration. plates and title were missing THEIR required signature AVOID MERECEDES-BENZ VAN CENTER -WARNER, WEST VALLEY CITY, UTAH AT ALL COSTS read more

Warner Vans is the only Mercedes Dealer that I trust w/ my '21 Sprinter 170 "Mr. Martini" !! As I've embarked on full time #vanlife across the country, it's reassuring knowing that I have a dealership that specializes in Sprinter Vans in my back pocket! I had some surging going on @ 21k miles & the crew fixed it quickly as it was a common EGR clogging. I've also have their team do some minor upgrades such as Bilstein struts, & Fox 2.5" rear shocks + a new alignment. Recently I heard some grinding in my brake system & the team got my brakes replaced in an afternoon !! Warner Vans is my go to Sprinter dealership as that is what they specialize in vs. any other Mercedes dealer !! Also, be sure & check out their service packages & extended warranties as their prices are the cheapest I've ever seen !!! Kudos to Lance, Cody & the entire team @ Warner!! You've earned a lifelong customer !! Keep raising the bar guys !! read more

Mercedes-Benz Van Center - Warner - My '21 Sprinter, Mr. Martini - Car Dealers Near Me - West Valley City, Utah

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We brought our van in for service in the middle of our cross-country road trip. They got us in immediately and had us out in a very reasonable time, offering to call a Lyft for us if we needed to go anywhere while we waited. By far the best pricing compared to any other Mercedes Benz service center. And as if we weren't impressed enough, they were so kind to offer to let us refill our van water there before we left. Highly recommend! read more

They are the best! Michael and his team were great to work with, and the van we rented made this the best vacation ever!! We will be back! read more

Mercedes-Benz Van Center - Warner - Zion!! - Car Dealers Near Me - West Valley City, Utah

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Bottom of the barrel Customer Service. Walked up and the guy is half asleep sitting on a bench like a toddler playing on his phone. Asked them to look at something and they say it's user error on my part.... On top of that they Left grease finger prints all over my van. Great Vans, but the tools that run this place are . read more

I tried for several weeks to purchase/get information/diuscuss camper van they had listed on their website. I called several times and was always told my phone call would be returned. No one EVER returned any of my calls. The van has since sold. I was calling from out of the area so I understand that would have been difficult. When I called them, no one could really answer my questions. Pretty bush league IMHO read more

Great sense of customer service ! We were on a road trip and they were able to squeeze us in their busy schedule to change a wheel speed sensor. I like how Cody under promised and over delivered ! read more

They've always been very skilled and honest - sometimes I need to wait a bit if they're slammed but I've never been upsold and I've had repairs done here (well) for around a 1/3 of what another shop quoted me. One of the two sprinter shops I've been to so far that I feel good about going back to you in the western US. read more

We came a long way to find this level of service. After calling numerous shops, sometimes going there, none would even want to diagnose our issue. Our back door actuator was broken, back door closed, impossible to replace without sawing the damn thing, on a 2008 dodge sprinter. Then we met Joe, who instantly assessed the problem, gave us a time slot, the same day for a tech to look deeper into the problem, got a diagnostics in matter of hours. The same day parts were ordered and an appointment scheduled to actually fix the problem. We showed up after the parts were received, unfortunately the tech responsible of our case was off - it happens - even if we would have liked to be warned in advance, it happens. So we came back the next day, and the van was taken care of immediately. 2 hours later the problem was gone. Price is fair and without any surprise. The waiting room is impeccable, fastest WiFi I have ever seen. What else would you need exactly? read more

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I can't say enough good things about Warner Vans. My husband and I have been twice after experiencing issues with our sprinter driving through salt lake. They took excellent care of us, even providing a rental car for 4 days during a major repair of our turbo. They are extremely knowledgeable about sprinters and I have full confidence in their technicians. We love them so much we'd make a point to come through Utah for our next service. They have a great lobby and take covid seriously, everyone wears masks and they have air filters that kill viruses installed. read more

I am from the Santa Clarita Valley, Ca. Two weeks ago my 2004 Dodge Sprinter van lost power on I-15 north of Salt Lake City, Ut. on a Sunday. At the recommendation of a Truck Diesel Repair, who could not work on my van, they recommended Warner Vans. Two weeks later they have not evaluated the van saying there's three vehicles ahead of me. They told me last week there was 4 vehicles ahead. How slow can they be. Not happy. I have potential Utah buyers for the van which has a lot of miles. One buyer told me taking my van to Warner is a major mistake. He said he had problems with Warner. I do not recommend Warner Vans for any service repair. read more

Mercedes-Benz Van Center - Warner - 2004 Dodge Sprinter Van - Car Dealers Near Me - West Valley City, Utah

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PROCEED WITH CAUTION. Stay away from this dealership. They have no idea what they are doing and your information is not safe with them. read more

Can you do a negative star rating? I will state up front I know nothing of their service work. I only had the misfortune of purchasing & upfitting my 2017 3500. The only reason why I am writing this so far after the fact is that these guys just sent me a happy 3 year anniversary email! They are so blind & stupid that they should have purged all of my data after the battles we went through... I live in California and I sought them out for the only reason is I did not want a badged Mercedes Sprinter I wanted a Freightliner. Silly I know... That they could do the upfit with the Ranger interior products was a plus. I was upfront about what I wanted & expected in the upfit to the point of obnoxiousness. They assured that they do all kinds of upfits and doing what I wanted for a work truck would be no problem! The first "clue" was their lack of getting back to us in a timely manner and it took a sledgehammer several times during the ordering process to get answers. I should have pulled the plug... Then there was all the back & forth with the upfit. They could not do the designed and approved upfit due to some clearance issues. This cost us more money and added more delays. It was not what I wanted or envisioned but eventually I lowered my standards and just said yes get it done. My thought it is a work truck not a piece of art. I regretted compromising as the van is a reflection of me, my work & my company. Wifey & I fly to pick up the van. The upfit looked ok. The back up camera was not installed. A bit of back & forth ensued about that until they found the paperwork and it was supposed to be installed but if was left off the upfit quote. $ more money and we have to wait. They did loan us a van so we could have lunch & come back. We sign the paperwork and think we are about to leave as we have a wedding in Los Angeles to attend. They said we owed $7,000.00 and we have to pay before we leave! I should have filled the van full of gas set it on fire and driven it into the middle of their building and walked home. There was a lot of back & forth. We were sure we paid the said money, but we are now far away from home and our records. They were insistent that we had not paid the money and it had to be paid for before we could leave with the van! So we ponied up the money and left. They had to refund the money later! The van is fine and is a pleasure to drive. We had a nice drive to LA and made some stop and saw some sights and got to ours sons wedding on time. We drove the van home and just parked it for several weeks as I was too busy at work to start thinking about getting all of my tools & equipment out of my 04 Sprinter. I then started looking at the upfit in detail and I was aghast. I could write a book about what I found but here are the top 4 items: 1, There was no trim cap nor drivers side seat bolt. I had driven all that way home with no seat belt bolt. They had removed the seat doing electrical work under the seat and failed to reinstall it. When I brought it up they said I could return the van (to Utah) or they would send me the bolt & cap. An apology would have ben nice! 2, There were loose wires under the drivers seat where they had wired in the inverter and other items I wanted. This could have caused a fire whilst we were driving home or in the future or damage to sensitive electronic components as the wires started arcing. 3, Remember I was obnoxious about what I wanted upfront? I told them NO holes are to be drilled through the body or the floor unless they were done in a way I went through great detail explaining exactly how his was to be done. Why am I being such a nit picking a-hole you might be wondering? German cars are prone to rust issues. I f-ng hate rust on my cars and do what I can so it does not happen. I was crawling under the van and saw about 25 body penetrations. Some were from self tapping/drilling where the screws were too long and the screw tips penetrated the floor. Others were just holes drilled straight through with no rust prevention issues taken. 4, I am in the locksmith business and I deal with lots of small parts. Lots of parts end up on the floor rolling around. The parts get into the far corners of the van and under the floor and cabinets. To prevent this on my 04, I used Sika Flex and caulked around the entire floor where it meets the body and around the cabinets. This was also specifically pointed out in my initial communication to them. They instead glued all the cabinets to the floor rather than just caulking around them after they were installed. I do not know how long the van sat unused before I really started tearing into it. I think it was a year or more. The more I looked at the upfit the worse it got. I ended up removing over 90% of the upfit. Some of the cabinets literally had to be sawed off the floor with thin piano wire. Can't finish the review. Doug dougatbaycitieslockdotcom read more

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I brought my van in for AC diagnostic and repair. I was told it was the Schrader valve, the cost was $500+ and had to make another appointment to have it fixed, which I did. When I drove it away after it was "fixed" the air did not work however, I still had confidence in their workmanship so I considered that I may have to drive it a bit for the freon to kick in. It did not kick in. I called back and was told I could bring it back in. Since I was going to be out of town this was a little over a week later. I brought it back in and was told, and shown, that the dye test showed the condenser had a leak which will cost ~ $1300. I was voluntarily told, by a service agent (I won't say his name here), *reassuringly that the schrader valve had indeed been bad because it shot out as it was being taken off and spewed freon all over. I made yet another appointment (the 4th one for a single issue). I had some concerns about whether they used the proper tools and procedure to remove the schrader valve as it would explode if not. As well as why the dye test wasn't done initially. I called and spoke to the same agent mentioned above. I was told the dye test was done initially (at the diagnostic (2nd) visit) but it is not automatic and takes time to go through the system. A quick google search has shown me that it takes from 5 minutes for a simple system to a few hours for a commercial. Even if it was on the longer end of that timeframe I had left my vehicle there so it could have been done at that visit. Furthermore, I was not advised to make another appointment to have the dye test read which maybe seems like I was being BS'd. And at that time I was also told that the technician checked my air until it was 42* F. Ha! Initially I had confidence in this repair service but it has now been completely diminished. There was no regard to even the appearances of transparency. Needless to say, I cancelled my final appointment and will look for service elsewhere. I do not recommend this business and would give 0 stars if that was an option. I plan on letting my disappointment dissipate and speak to a manager. read more

We were visiting SLC when we had an issue with our sprinter. We were on a road-trip with our kids and dog so having both our vehicle and our sleeping space messed up is so stressful. They fit me in and got us fixed up which we were super grateful for. read more

This place is amazing!!! One of the best sprinter buildings I have ever stepped in. They also have rental vans in the event you need to get around while they are repairing your van. Chaz the service manager is great to deal with and understand the needs of Vans owners unlike stepping into many dealerships where sprinters are an afterthought. Will defiantly come back. read more

Mercedes-Benz Van Center - Warner - Car Dealers Near Me - West Valley City, Utah

After the first trip in our Sprinter Camper Van, the check engine light came on so we called around to find a place to take it. Debbie at Warner Vans told us no appoinment was necessary. We arranged to bring it. Leanne greeted us, was very friendly and professional, and got all the information set up. Later in the process, Matt was very knowledgable and helped us understand the maintenance requirements and other technical issues related to our van. THANK YOU, Cameron and team of Technicians! Finally, Joe totally exceeded our expectations in wrapping up the process and paperwork, explaining the work and helping us feel completely satisfied and confident as new customers of Warner Vans. It is so great to know we have a local resource like this company to rely on for years to come as our family enjoys the our great Sprinter Camper Van! Very Grateful! read more

Good parts department, but service sucks. Sprinters are most typically used for fleet and travel so a dealer that tells you leave it for two weeks and maybe then they can check diagnostic codes is friggin nuts! Not a good way to build the brand. read more

Not impressed. Our Sprinter had issues on the road from CA. I called them from Ely NV in the morning to ask if I could get in for service and they said to come in. After a 3.5 hour drive we arrived to be told that they couldn't get to it for 2-3 days. I ended up having to just buy the part to take to another mechanic to avoid further delays. Their backlog is what it is but they should have told us from the beginning and not wasted our time and fuel. read more

Good and Responsive Repair Work - TERRIBLE Customer Service We had our Sprinter-based RV repaired at Warner Vans during a cross-country RV trip. The service department was very responsive and took us in almost immediately for the diagnosis and was able to complete the repair, replacement of our alternator promptly. That's the good news. On the service advisors recommendation, we purchased the faulty part in order for it to be shipped to the previous repair shop for a credit. He further agreed to arrange shipping for that week to the other location. The first issue is that the part was not shipped for nearly a month, which resulted in the other shop fully declining to consider the return for credit. The worst part of this story, however, is not just their failure to execute the shipment on a timely basis, but that it took many (read MANY) calls and faxes to get any type of response. And, in the end, they never responded to our last inquiry regarding the matter. This failure to respond was not only on the part of the service advisor but up to and including the General Manager. ADVICE: Beware of taking their word for anything that is not fully documented in writing. read more

I had some issues with the up fit by Van Builders (VB) which are finally being resolved. I would recommend you get a three year warranty on the work and workmanship as I did. Saved my life! I won't go into detail, but I will say VB has lived up to the Warranty Agreement. Sometimes there was some "teeth pulling" and differences of opinion. Living out of state for about half the year made corrections/repairs much more difficult to conclude. I paid over $60K for the up fitting. This included a very trick electric bed that can move, by motor, up to the ceiling. No making some table into a bed. Just push a button and the bed moves up and down. Genius and space saving and the only reason I was willing to even consider building a "poor man's camper". This allows someone to still move around the van if one isn't taller than about 5'10" -- even with dogs underfoot. None of the prefab Sprinter Vans, or other small campers have this ability. I wanted a more utilitarian van v. a camper. This electric bed feature is what sold me on using Van Builders. The van was purchased primarily for my K9 Dogs. A very basic camper secondarily. Yup. The dogs first, and humans second. There is enough space under the bed, when in the sleeping position, that the dogs can sleep beneath my bed. About 34 to 36 inches off the floor. Walls were insulated, very nice non-skid flooring material, 4 extra storage batteries, inverter, a fan over bed, lights, small sink, porta-potty, storage shelving, fridge, small micro wave, and an extra AC unit for the dogs. Square footage is just too massive, especially with the taller head room option, to rely on the Factory AC Unit to keep that huge space cool. I know back in 2019 VB was, I think, starting up business and had some personnel, i.e. workmanship issues. I know, even pre-Covid it was really hard to find people that not only knew what they are doing, but did their work well and to a high standard of workmanship. When disagreements arose with VB, typically over quality issues, I had expected the Manager of Warner Vans would have responded to at least one of my phone calls (Warner owns Van Builders). Or my multiple letters over the past three years. Who blows off a customer that drops a 100K (van and up fitting) at their dealership?? Guess 100K doesn't confer any status or better customer service anymore. There have been two Managers at Warner since I bought the van in 2019. This was my first Mercedes and guess I had some delusional notion that buying a Mercedes -- gosh a MERCEDES -- would provide me good customer service. Yes, it was a cargo van but still, the near mythical, in my mind at least, a Mercedes! On the other hand, Van Builders as been responsive to calls/emails/ letters. I will give them credit for that and for honoring the written warranty the Manager of Warner Vans signed in 2019. I would, however, suggest that Van Builders institute a formal, post-work inspection process. The end result being a punch list of issues to be resolved. I think many of our disagreements would not have happened had a formalized inspection process been instituted. As an example, when one takes an auto in for service, one typically gets a written document of the work to be performed and then the work that was performed. That could have helped a lot. To date, their Service Department has been excellent. read more

I love this place and I love my sprinter. I recently moved to SLC from Bend Oregon. The Mercedes dealership in bend doesn't service sprinters. Not the best business model but needless to say- I'm excited about having a van center in my backyard. My first service was awesome. My second service, they test drove it and somehow had a rock hit the windshield. They replaced the windshield before I picked it up. Amazing. I got the stage 5 VC suspension upgrade done and didn't realize I would need an alignment after. They fit me in that day. Last weekend while in the Tetons I got a "do not shift gears" message. The van is in getting looked at currently. I love this place. Thanks for the excellent customer service. Especially in todays entitled world where customer service is non-existing. Thanks guys!! read more

So glad I found this shop! They were open on a Saturday as well. Very knowledgeable with Sprinter vans, good customer service and the pricing which I was nervous about was very fair. Thank you Warner! read more

Got my van in and out of the shop quick, appreciate it. I learned my lesson to only take it to a specialized Sprinter shop.

Brought my REVEL (Sprinter) here twice. They are awesome. The guys in parts have helped me to no end with some obscure requests, and Matt in service has been fantastic. They either do it right or do whatever it takes to make it right. Highly recommend. read more