Approximately 1 year ago my wife and I purchased a Frigidaire double over. The sales person we worked with was knowledgeable with no pressure to purchase. The installation was a different matter. The third party contractor scuffed the wood framing. Moreover, one of the oven doors had a paint flaw. The installation crew ordered a replacement door but when the door was received it was the wrong color. Another door was ordered and later installed. The installation crew and support staff could be better. read more

Minus 10 would be a good rating. Nothing but problems with the stove we purchased. After about 2 years of several repair people coming out to address several different issues, numerous emails and letters the appliance continued to deteriate. They sent me a link on "how a stove works " (insulting). I really don't think a stove preheats for 1 hour (yes, one) to 470°. Then go down to 370 when its set for 350° and stay there. There were several letters sent registered mail to the repair department manager AND the president with NO response. The final issue was when the door broke and narrowly missed coming down on my foot. This was a $5,000 stove!!! I finally broke down and purchased another stove (NOT at Warners Stellian) and happily sent the defective one to the junk yard. So I'm out $5,000 and they made a profit. Stay away from this company they DO NOT stand behind there products. SHAME ON YOU for taking advantage of me!!! read more

When I come to Minneapolis store to purchase Speed quin washer there was one with fully equipped, what I mean is that washer had coin slot coin box and fill hoses and it was yellow tag which is AS-IS. I negotiate the price and purchase the washer AS-IS on the show floor. Well that is not the case with Warner's Stellian when thy deliver it it was striped down no fill hose no coin box no coin slot and worst of all no service key. so the washer AS-IS is worthless to me. THIS IS MY LAST TIME THAT I WILL PURCHASE FROM THIS COMPANIES ANYTHING. Now if you decide to buy from Warner's think twice because thy will find the way to bend you over I guarantee it. read more

Be warned! The sales staff at Warner Stellion are exceptional. Their repair service is awful and they should be embarrassed that for such a long standing family owned company that they completely fail with service. I called in a service while my refrigerator was still under warranty. It unfortunately was difficult to coordinate scheduling repair. We traded calls. To their credit they did make an effort. The manager, Courtney, then called back and rudely said the case was closed and the refrigerator was no longer under warranty and I would have to pay for a service call. When I questioned this she raised her voice and there was nothing more to discuss. I would have to pay an upfront service fee of $200 for them to come out. I wish that Ms Warner would see these reviews. I spent over $10,000 on appliances and an extended warranty and should never have been treated this way. read more

Warners' Stellian Appliance Outlet Store, 5462 Nicollet Ave S, Minneapolis. FAKE REBATES AT WARNER'S STELLIAN: For years we have bought our appliances from the local WS Outlet Store on Nicollet Avenue. Back in 2024, our old washer broke for the second time; our dryer was over 20 years old. I ordered new LG washer and dryer from the WS Outlet Store. Good price. Made better by two (fake) rebate offers. The sales person really pushed the $300+ rebates. Fancy color brochures, rebate order forms. One was a "sales tax" rebate from Warners' Stellian. The other was directly from LG, $100 for each appliance purchased. I very carefully filled out the rebate forms. Totally on time. I sat in front of the washer and dryer to be sure I entered the correct model # and serial # into my phone. LG said "model does not exist". But our model # was right there on the LG rebate form. The rebate was for several models, including ours! But, when the money was due, LG said "does not exist". I brought my receipt and the LG offer and the other rebate forms to Warner's Stellian Outlet Store and asked for help. I brought phone photos of the appliance info plates to verify I had entered the data correctly. "We don't have time to help you." "No, I doubt if it would help to try again." "We have a lot of trouble with these rebates. Are you sure you got the model numbers right?" I feel old and stupid. Naive. Overly trusting. Angry! read more

Needed a dryer (less than 1 yr old) repaired - was sent a text that stated a time window (for tech arrival) on the date of repair- it was from 11:30-2:30. The text also said if I was to reschedule within 48 hours of the time- there is a $149 fee. My wife stayed home from her office and the window time came and went and nobody showed up, no call either. I called and told them the situation and was basically told they were going to be late and things happen. So our time is not valuable or worth anything- but Warner Stellians is? Not impressed. It's 50 minutes past the window and still not here. Not impressed with customer service. Very disappointing. So I get charged $149 if I change the appointment within 48 hrs- but I get hollow "sorry" when the service is 50 minutes late (and counting) and work schedules were rearranged and that's acceptable? read more

I just purchased a Kitchenaid Dishwasher, and Elecerolux washer/dryer. I did not purchase their extended warranty. I had my dishwasher 4 days, used it twice. I was placing a bowl in a nearly empty dishwasher. I closed the door and heard this big clink. When I opened the door, the spray arm was laying on the lower rack. Warners Stellian is one mile from my home. I went right to the store and asked for someone to come and look at it. Their answer was no. They have nothing to do with the appliance since I didn't buy their warranty. Not even after 4 days. I had just spent thousands of dollars with their company. I was looking for a little customer appreciate. They didn't even say " Thank you for your purchases, but we can't help!" Just a flat out no we won't help. Or i thought they could have helped me get in contact with manufacturer. And my washing washing was vibrating, hard, on the spin cycle. They said they couldn't help. I had been a loyal customer for years. I am planning on updating my kitchen this summer. Warners Stellian will not be getting my business. read more

Unfortunately went with them because we heard they were good, and have just had bad experiences. 1. Bought a whirlpool fridge. Not a cheap one, it broke in 5 years. Sent in a request for repair assistance, heard nothing back. Apparently they texted that they are not taking any repairs (although they also sent an email stating it was received and would be followed up on). Maybe turn off the submission form? Maybe don't sell crap that breaks so quickly? Maybe actually have good service if that's what we are supposedly paying for? Maybe don't send an email saying you will do service if you at the same time send a text that says you will not do service? 2. Bought a stove. It took like 3 months to come in, and they had no idea when it would. Were very unhelpful. Stove seems nice enough, but we will see in another 4 years read more

Don't buy extended warranty from Warner's Stellian. It takes 4 weeks to get an appliance repair done with Warner's Stellian. They won't schedule service calls until the parts that they guess they will need arrive. They don't come out to check appliances to see what parts are needed. They just guess and ours were wrong. Now we wait for new parts for a second week. Then after the parts arrive they schedule the service call another week later. read more

I bought a new washer and dryer. four days later the washer broke. I called to get a repair person out to fix the issue - of a four day old washer. the best they could do was two weeks out. I called and talked to a manager at the Saint Paul office and he was not able to help. read more

Have ordered appliances from WS a couple times over the past few years. Love that they are family owned and offer great service and a great warranty. Just had my washer/dryer delivered and it was another great experience. Heather S. and Nicole A. were a great team to work with. I gave them notes on what I hoped for and I was given great options in my budget that fit the size I needed. They were transparent with lead-times and pricing. Thankful for a friendly and honest company that delivered what they promised. Definitely recommend! read more

Warners' Stellian Appliance - Appliances Near Me - Saint Paul, Minnesota

So many issues with this transaction it's hard to know where to start. We purchased an appliance package, gas range, dishwasher, micro wave and Frig. We had a questionable issue with the plumbing for dishwasher and salesman asked for photos to help clarify. The photos were sent, but we never heard a word back that they were received or looked at. Took two phone calls to clear that up. We set the date with our salesman for installation and they sent the email payment request via email and that was the last time we heard from the store. The only acknowledgement we received for the install was from the plumber stating what time he would arrive, otherwise no confirmation as to what time of day the delivery and install would take place. The plumber, who did an excellent job and was the only highlight of this disaster was able to look up our delivery schedule and found that the delivery and install was to be from 11:00am to 2pm window (the first we heard of a time had to come from the plumber) would now be delay until after 3pm. We never received a courtesy call giving us that message. That was very upsetting as who schedules a delivery and install on a Friday after for after 3pm?? We had plans for 7 pm on Friday night. I called the delivery/service department only to get a voice loop that stated I should have received an email after 4pm the day before delivery stating arrival time. No one ever picked up the line so I hung up. We did not receive that email. I then called the store to find our salesman was off that day and the salesman I spoke to looked at our order and it was missing my email address and also had a wrong phone number for contact. No wonder we had issues. The delivery truck showed up at 3:30pm on a Friday afternoon and proceeded to ruin my evening as they did not finish the install until 7:30pm....on a Friday night no less. Am I mad, yes!! This is unacceptable service for the money we shelled out. I forgot to mention that our Frig was not included in todays delivery due to shorted shipping. So we get to do this all over again! read more

I am so disappointed with my new freezer. It's loud and the ice maker is loud. I left a message with Jim, my salesman, no response. I also contacted Whirlpool and they said newer appliances are louder than previous appliances. WTH kind of answer is that. This appliance was $3000. Probably the last product I purchase from WS. read more

Got our dishwasher & laundry tower from here. Love the customer service as well as the timely & knowledgeable delivery crew!

Extremely poor customer service. I bought a new dishwasher in December and they have looked at it 3 times and it still doesn't work. It takes weeks to schedule a repair and I cannot get the window of time I need. I will never buy another appliance from them again. read more

We've bought many appliances from them over decades and two years ago we bought a microwave for $469 and paid (an astonishing) $199 to have it installed. Two years and two months later it died. They had no offer to make up for this ridiculously short lifespan for an appliance, they would not offer free installation for a new one, offered absolutely nothing other than they could charge us $200+ to come out and see if MAYBE they could FIX it. Yeah I'm gonna spend my $200 on a new microwave anywhere else. Never going back. read more

Another flawless delivery. This beast of a refrigerator didn't even TOUCH the walls, railing, wood stairs, or the ridiculously expensive front door. Impressive. read more

Warners' Stellian Appliance - Appliances Near Me - Saint Paul, Minnesota

BUYER BEWARE!!! We purchased a $3,000 dishwasher 8/25. It doesn't work - has never worked since the moment it was installed. I've repeatedly called the store, asked to speak to the manager (who's never in the store), and left messages at the service department - and cannot get anyone to respond let alone fix the issue. Save yourself the frustration and go elsewhere - some place that actually offers customer service and products that work. read more

Warners' Stellian Appliance - Proof of purchase - Appliances Near Me - Saint Paul, Minnesota

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I'm writing this review on a couple of different items. First, we bought a dishwasher there while in our previous house and once we moved, the new owner had some issues with it (it was purchased at the outlet). I sent them my receipt of purchase and they said that Warners covered the dishwasher with no issues and that the service was top notch. Second, in our new home, we recently remodeled our kitchen. We worked with a salesperson who was very knowledgeable and our kitchen would not be the same without him. After a lengthy discussion, we decided on the panel ready dishwasher and fridge and are VERY glad we did. Our kitchen would not look the same without it. Delivery, installation, communication have all been top-notch. I couldn't recommend a place more than Warners. read more

Warners' Stellian Appliance - Completed Kitchen - Appliances Near Me - Saint Paul, Minnesota

Beware of false advertising! We purchased an undercounter beverage cooler that was clearly advertised as such on their website. After a couple weeks nothing was cold and then discovered that it is NOT meant to go under the counter and they will NOT take it back. We have been loyal customers for over 30 years and we will never buy from them again. read more

Warners' Stellian would not repair my Samsung Washer. They also would not service my Whirlpool range. When attempting to purchase new appliances and seeing all of the extra fees they add on, I do not see how this business can sell anything to anyone. The washer is a piece of junk and I think they were aware of the quality of this appliance when they sold it. The Samsung dryer is not much better. These two appliances are junk. I had to hire a private contractor to repair the washer. I have noticed that this particular line of appliances is no longer being sold by Warners' Stellian. Used to offer free delivery and free installation. Now they nickel and dime for everything. read more

Do NOT go to Werner Stallion. The sales and service are the worst experience I've ever been through. Bought KitchenAid dishwasher and extended warranty for $1861 on September 26. They installed 3 weeks after purchase....it never worked. Called for replacement and was told I could ONLY do repair. Service person came out, said it was not installed properly, so it blew motor immediately. I have sent an email to corporate, no response. Called at least 10 times to work out and I still can only get motor replacement . I stopped payment on my credit card until resolved and was told they will come out and repossess unless I agree to motor replacement and lift payment stop. I paid for a new machine and now am getting a retrofitted one. Again, I have never used this dishwasher once. I am caught in this mess because I need a panel ready unit and no one else has in stock and now I'm having 18 people for Thanksgiving. . Otherwise I would absolutely have them pick up and buy from someone else. I did a kitchen remodel a few years ago and spent $20,000 with them because contractor recommended. Again, bad experiences. Go to Simons Appliance in Inver Grove Heights. I just bought Speed Queen washer/dryer with them and they are great. In the past week I have mentioned to 5 people and ALL of them had horrible customer service issues with them . By far, the worst customer experience of any business I've purchased from. I usually like to write positive things, but in this case I want people who are spending hundreds/thousands of dollars to know what to expect read more

I bought a ge fridge and it died in less than six years. When I went in the salesperson said "we just sell them, we don't make them". This from the shop that touts it's service. A week after I sent in a request for service I got this note from w-s: We received your repair request however, right now we are at capacity for service and not able to take cash calls which this would be as unit is out of warranty. You will want to reach out to the manufacturer for the best possible service provider to handle this kind of issue. If you have any questions, please feel free to contact us back at 651-222-0011 opt. 1 for repair otherwise just call GE and their contact information will be below. GE: 1-800-322-0168 Thank you, Victor Koehler| Repair Coordinator | Warners' Stellian Appliance | Office: 651-222-0011| RepairDepartment@warnersstellian.com | 550 Atwater Circle | St. Paul, MN 55103 read more

If I could give them a negative, I would. I have spent over 50K in combination of a couple properties and usually they have been outstanding. Recently, I purchased a new home in Stillwater and needed new appliances. When the installer went to install my new Microwave, there was a noticeable dent. He took pictures, noted the record and said someone would contact me. I waited a month, spoke to Victor (May 2024) in repair and he stated I had a couple options, they can order a part to replace the damage, I can take a check for $30.00, or I would get 20% off a new item in the future. I chose to have them order the part and replace the part. A month goes by and Jonathan from repair calls me (June 2024) to tell me that the part is on backorder. I said "not a problem, call me when it is in!" No call for months so I follow up. It is now Feb 2025, I email and they say "We never ordered the part, never heard back from you and we can offer you $30.00" (this was from Saul in repair) in his emails he was condescending and argumentative making me feel like I did something wrong. So I called wanting to speak to his manager. Her name was Courtney she wasn't available and I asked for her to call me. She called me back and left me a message because I was on another call. I called her right back, couldn't get her on the phone left her a VM. Called again today (Feb 18, 2025) they said she was on the phone and I asked for her VM. They proceed to send me to a line that just rang and rang.... I didn't hang up, I let it ring, it rang for 9 mins, finally it went to Victors VM instead of hers.... 25 mins later Courtney called me back. I told her everything I have said above and she challenged my facts. She stated that there is no record of me talking to anyone and I should have talked to someone sooner to have it ordered, then proceeded to offer me the lovely $30.00 again they offered back in May. I told her it wasn't about the money, I just wanted the part fixed. Courtney said, "It is too late and I can only offer $30.00!" I told her to take the $30.00 and put it towards her lovely C/S crew. She said "Have a nice day and hung up on me!" SO, for future, if you are looking for appliances, I would HIGHLY suggest going somewhere else. I will NEVER do business with them again. I will be telling ALL my friends as well. It appears Warner Stellian needs some training on doing their job/ordering when they are supposed to and they should have some training on "soft skills!" they are LACKING! read more

Bought a washer from here and when it broke, tried to call to have someone look at it. We were told they wouldn't because we didn't buy an 'iron clad' service plan. We had no idea! Won't go back there again' read more

Purchased a Kitchen-aid dishwasher and an installation kit. Didn't need the kit so I returned it and was told I would be credited. After a couple weeks I called and they said they saw the return and it was waiting for approval from the store manager. Called again today, over 1 month later and was told by a salesman that there isn't any note of me returning the kit. I told the salesman it was very concerning to me that they haven't taken care of this and he got all butt hurt and spouted off about how he says something it will happen. It's a $30 kit so not a big deal but if they can't take care of a small deal, in my experience, they won't help with a big deal. We purchased from WS for service and so far they are failing. Run don't walk away. read more

Purchased a Maytag washer and dryer here a few days ago. The store had ample stock to choose from in a wide range of prices. No pressure sales rep in store, amazingly knowledgeable, efficient, friendly - all the things you hope for in a sales person, but rarely seem to find. Delivery was as promised, and the washer and dryer were installed professionally and quickly. I see a lot of reviews seem to indicate that problems arose some time after the purchase when repairs were needed. I can't comment on that obviously, but of course if we do encounter this I'll update my review. For now, we're really happy with the service and the whole experience was miles better than what we had to deal with at a well known big box store a few months ago when we bought a freezer. read more

In the past I've had a great experience with Warner's Stellian, but things have gone downhill with customer service and delivery. We had a washer delivered this week. We have a tight spot in the basement, so ordered the smallest machine possible. However, we have a full-sized machine that has to be hauled out. It was installed 14 years ago by Sears and the delivery team brought the machine in somehow, so I know it's possible. Delivery team from WS was very nice, but said they couldn't get the machine in without removing the dryer. Crew took photos and said they would send to a manager who would be in touch. I've been calling customer service and my salesperson to establish contact with this "manager"--but have received no response. One agent I spoke to said it would cost$390 to unhook and reinstall the dryer. I'm not excited about extra charge, but I also want to confirm with a delivery person that this will really make install possible. I had sent photos to the salesperson with some measurements and he said we could get the washer out of the basement, so I don't want to get burned again. We bought a non-returnable machine (as it's a smaller size and special order) and it's sitting in our dining room. I expect this kind of service from big box stores, but not this company. Very disappointing. In the very least, someone should have followed up on the delivery. I've left multiple emails and voicemails with my only point of contact: the salesperson. Today, I'll try to speak to a delivery manager and see where that takes me. Will post an update. read more

**Update** My freezer finally got fixed 3 weeks after I initially called and had lost tons of food. I did get reimbursed for $200 of the $300 we spent on replenishing our food. Not sure why they didn't pay me the full $250. BUT now the freezer again is not working!!!! WTH???? I am so angry and disgusted at this company. I called 2 days ago to report my freezer again was dying and have been told "we notified the technician and his supervisor and they are reviewing the ticket". Meanwhile it is Friday and they don't do repairs on weekends. I have to wait until Monday to contact them again I'm sure to be told " we are reviewing the ticket." Meanwhile we are losing food again. I am so upset over the poor customer service and lack of consistent communication. Horrible!!! read more

BUYER BEWARE!! Bought all of our appliance for our new house (fridge, stove, dishwasher, microwave, washer and dryer). When we called them a month before building was complete to work on picking up our appliance, we were told that they were unable to get them and it could be months before they would have them. We had to settle for different models they had available in the warehouse. Big mistake, Refrigerator quit working 7 months after purchase and because we didn't buy their extended warranty they will not help us. The do not stand behind what they sell. I will go to appliance village next time, (they were more help to us than Warrner Stellian) Called GE still trying to get it fixed after 3 weeks with no refrigerator what a nightmare. Not sure how you can follow up without my last name and phone number. read more

Needed a new refrigerator. The sales team in St Paul did a great job of helping us walk through our options and find the best product for our space and budget. Delivery arrived on time and installers did a great job making sure everything was set up and working properly. Five stars for the St Paul crew! read more

I just had a visit from one of Warner Stellian's most experienced repairmen. He brought some parts with him but when he heard my refrigerator noise he asked if that's what I was concerned about? After taking the entire refrigerator and freezer apart, he isolated the noise as a Freon line reduction fitting that was vibrating. He pulled a small roll of foam tape from his repair kit and spent 15 minutes wrapping and isolating the offending pipe. NOISE GONE! I have never been so impressed by someone's skill. Paying for the extra service of these repairmen is really worth the money in this age of low cost, recyclable assemblies. Though this was not a cheap model - they don't make them like they used to. read more

My husband and I have had Werner selling appliance for repeatedly come to our home for issues on washer, right with our tag washer. Our hoses were apparently switched and we even had water damage. Do not ever buy this appliance! Worst appliances and worst customer service ever. read more

The compressor failed on my 3-year old LG french door refrigerator and they diagnosed it one day after I called and it was repaired on the fifth day. In these days of labor shortages and supply chain issues, that is really impressive! I paid for the Iron Clad Warranty and contacted the service department-- they offer the chance to text, chat or call and the wait times were over 20 minutes. I eventually got through. (Labor shortages are affecting every aspect of life right now). However, Warners' Stellian always comes through and makes it right. The Iron Clad 5-year warranty also includes $250 coverage of spoiled food from appliance failure, which softens the blow a bit. I am happy with the decision to buy from Warners Stellian instead of a big box store because of the personal touch and the family-owned work ethic. read more

Ordered a gas range from Noah B. at the end of February. The first week of April we called the store to find out what the status of our order was. We were then told that the model we had purchased was discontinued and we would receive a refund. The next day we ordered a similar model from Home Depot and it was delivered within a week. Warners' Stellian has EXTREAMLY poor customer service. read more

do not buy anything from this company. We have gone around and around with them only to receive rude customer service. actually no customer service. I felt it was really important to shop locally and support businesses in my community. We did not want to go to a big box store but I feel that we received a big box service. We have been waiting since May Resolve an issue that we had with our whirlpool washing machine that we purchased from WS. First they said they could possibly replace the machines and they said they're getting us a free part so we have been waiting and then we just received our money back in the mail which is fine but no explanation. No phone call. Nothing. Very disappointed in this company. I guess they make too much money to care about a small purchase. But to us it was a big purchase as it was very expensive for people like us. read more

I'm looking to replace my oven, which has blown out 3 electric systems due to overheating. I called service to get specs and ask about maybe venting to solve the problem. They were helpful with effort, but said this is a huge problem for many of their ovens and transferred me to sales. Receptionist answered "Jay" younger woman was rude, talking over everything I asked, repeating the same lines, "We are just sales here sir, it's not our job to know of any problems with our products". I was just trying to find out if they knew of better way to handle the oven issue. Non stop rude, see ya Warners, never shopping with you again. read more

The repair was rescheduled for Monday, and the parts replaced and refrigerator is now working. Odd that I had to give them a bad review on Yelp in order to get them moving though... read more

We have bought all our appliances at Warners stellian for over 25 years. We used to be happy with them. The past 5 years they have a RIDICULOUS customer unfriendly process for scheduling repairs. You are expected to be at home ALL DAY on the day of the service call. I have a job! We're not all retired elderly people. It has happened twice now that I said I could be at home in the afternoon but not in the morning - and got scheduled on the morning - and scheduling people say they are unable to re-schedule. VERY POOR CUSTOMER SERVICE - shame on you Warners and Stellians. read more

I bought a refrigerator on Wednesday. The sales person was good and we scheduled delivery for that Friday. I took a half day off work so i could be here when they said they would show up. They showed up on time and pulled the refrigerator out the box was heavily damaged on top. When they took it out the top was smashed 6 inch smashed down an inch. They asked if I would accept it. Obviously I said no. They said they will bring another one out. I asked today they said no. Monday was the earliest. I asked the saleswoman who sold it to me if they would give a discount for me having to take an additional PTO and she said no. Than said it not there fault it was damaged. Yes it is. Common sense says if the box is heavily damaged you should maybe look at it before you load it up. My fridge is broken and I need one and my time is worth something I told her. She had horrible customer service. I would stay away they don't care about you. They won't help you when they make a mistake. She did refund me and I asked her to give me a written notice before I left to show it was going to be refunded. She wouldn't even give me that. I wasn't going to leave until I got a written notice I was going to be refunded. Another salesperson had to do her job. Horrible company. STAY AWAY. ONLY WANT YOUR MONEY AFTER THEY GET IT NO CUSTOMER SERVICE!!! read more