Matt is great! Gave me a range of possible issues/solutions via email, and when he came out he…read moreconfirmed the issue right away. He was easy to schedule with, he was on-time in the window he gave me. Super courteous and nice. He fixed the problem quickly, gave a very understandable explanation of why it happened and gave me some tips for my washer to prevent from happening again. He was very knowledgable, reliable and professional. If you have an appliance repair issue he's great@

Matt saved me $1000 just for working with me through messages. Professional, friendly and…read moreknowledgeable.

The showroom is even bigger on the inside than it seemed from the outside! I've been seeing ads for…read morethese guys on FB for awhile now, informing me of sales and "scratch n' dent" appliances. So my husband and I decided to swing by one morning to look around for a washing machine. Upon entry, we were promptly greeted by an employee who asked if she could help us with anything, and she directed us to where we could browse washers as well as the scratch n dent area. I asked about installation and she informed us that delivery was a $40 fee and installation $80. That seemed agreeable to us, so we opted to do that. We found a washer we liked for around 40% off the list price new on the manufacturer's website. During checkout we figured out what day/time to have them deliver and install. We declined getting the warranty, though it was offered to us for $120. They taxed the machine and install but not delivery. There was no additional fee for paying by card. The showroom certainly has many options available, and you'll find the usual appliances such as refrigerators, microwaves, ovens/stovetops, dishwashers, washer/dryers, along with chest freezers, mini fridge/wine coolers, water softeners, disposals, dehumidifiers, even an ice machine! They also have a parts department in the back if you need to repair something. There were no shortage of employees inside busy doing stuff. I'm used to so many places nowadays being ghost towns and having trouble flagging down an employee to help that this was honestly a nice surprise. We wanted to ensure we shopped a local business rather than hit up the Best Buy scratch n' dent place our realtor had recommended; no need to support the corporate elite. I used the restroom while there; it's spacious, modern, and they have the nice cushy toilet paper! The installers were prompt about arriving on the scheduled day. We were apparently missing an important couple of parts on our pipes, which they thankfully had on the truck, but it came with an unexpected additional cost of course. They did a sample run to ensure it was working, then left. Our first two washes went wonderfully, no issue. But the third spewed water EVERYWHERE when draining. We called for a follow-up and they scheduled it promptly for next day, free of charge. They were able to diagnose the issue was with our standpipe and advise us on recommended clog specialists to get the issue resolved ASAP.

Came here on Black Friday. My son is in the market for a new dishwasher. He had already done his…read moreresearch and was choosing between a couple different brands/models. When we arrived there were already lots of other people shopping. A salesperson approached and was nicely casual about helping out. Talked over a few options. Unfortunately they did not have the models on hand that he was looking for. Even though he had a pretty good idea of what he wanted, having an actual model to review would have helped. They were able to give him an estimate on the unit, including delivery and installation. I would use Tony in the future for deciding on appliances.

It has been a few months and I am still very upset every time I open our fridge. Fuming actually…read more We needed service on our fridge and Whirlpool sent this company. The repair wasn't under warranty. While they have a system in place to keep you notified of your position in line for repair, that didn't work for us. We never saw the line number advance as our scheduled technician apparently showed up several hours late to start work. I called the company in the afternoon and they assured us they would still come out that day. There were still 5 or 6 people in line ahead of us in the late afternoon. We then received a call at dinner time saying the tech was on the way. The tech that showed up complained that the other guy came in late and now he had to work late. He started pulling apart the fridge including shelves and drawers. I had laid out some pads but he just set items everywhere and was not gentle with them. The tech completes the repair and starts putting the fridge back together. I notice a 1-2" piece of white plastic on the floor and comment about it. The tech said the fridge is fine and then wouldn't double check when I asked him to find where the piece broke off from. He left and wasn't happy. It was over a week before we were confident it was finally fixed and then we filled the fridge back up. We immediately noticed that the produce drawer doesn't slide in and out properly anymore.Very upset. The piece had either chipped off from the drawer or the track. So now I think of them every time I open the fridge and not happy thoughts.

I can't say enough good things about Twin Cities Appliance! They helped me fix my Maytag dryer…read moreagain! All the staff from the initial call, scheduling, quick service and great repair person!! You hope to not need them, but I feel confident that if I do, they will be there for me. All of them. thanks again, MaryO

Excelsior Appliance went above and beyond - - again. My new fridge of only 1year and 2 weeks broke…read more I called them and Wyatt came out again. He quickly determined that it was the compressor. Wyatt and Excelsior Appliance worked to get me a new compressor from Whirlpool so that I wouldn't have to pay for that up front. Luckily, I'd purchased the extended warranty from Home Depot, so they reimbursed me for the labor. I really don't know what I would've done without the wonderful folks at Excelsior Appliance!!

Wyatt professionally repaired our broken ice maker on our GE refrigerator! It is good as new and we…read moreare extremely happy with his service ! Tom Burns

Found this company on Yelp, they were very efficient with their communication and even had same day…read moreservice available to look at my dryer Unfortunately I had to reschedule a different date but the tech that came was great, told us what we needed to do to fix it etc Their fees are also very reasonable compared to others I would use them again in the future for appliance repair- prompt and easy to use service

Quick, clear, and complete service! The washer was fixed within 2 hours. The tech was polite and…read morefinished everything up easily.

Our dryer stopped working so we called the company we bought it from and they scheduled us for a…read more"diagnostic appointment" in 10 days! I wasn't digging the thought of not having a dryer for that long, so found Jay and texted him. He responded 5 minutes later, came out the next day, (Saturday), diagnosed the problem, had the needed part and made the repair, all within 2 hours. Reasonable price, half of what we probably would have paid. Highly recommend!!

Fast quality professional service at a reasonable price. Will use again when needed. Very…read moreresponsive with good communication.

Despite the name this place repairs ONLY items that were purchased here. "Move along please."read more

Just got my new washer & gas dryer. No scratches or dents on either. The delivery came within the…read moretime frame specified & they were able to install it very quickly. And they removed my old units. Very affordable for the units, delivery, installation & disposal of my old units. I would absolutely recommend them to everyone. They met all my needs. Thank you Appliance Outlet Center !!!!!

I bought a Frigidaire Range Infinite Switch from Appliance Depot more than a year ago and finally…read morehad a repairman come to install it today. (I usually wait until I have a full day of work for him each time.) Clearly, it is past their return policy of 30 days. I ordered online, but called to make sure I was ordering the correct part for my model cooktop. They recommended and sent the wrong part. So, I called today to see if I could send it back and get the correct part.* I wasn't asking for a refund. After speaking with a woman for some time I asked to speak with the owner. Don reiterated that I was calling more than a year past their return policy and that there was nothing he could do because he didn't know who I spoke with. It doesn't matter who I spoke with, it is his company and it's his policy. Reading the recent reviews it seems the current ownership/management has a few very unhappy customers. I'm one of them. (*They don't have the correct part)

Our fridge died last Christmas. Thankfully, we live in Mn! The outdoors helped keep our food from…read moregoing bad. We quickly searched up and then decided on getting a new one from a small business. After our in store visit and finding what we wanted, with a better warranty and price than the big company offered, we paid. We skipped the delivery and haul away as we are capable and I wanted to give the community a chance to part out the fridge (appliance parts are $$$$) for no cost. Also made it lighter for us taking to drop off for recycling. Fast forward 11 months, we decided our washer and dryer had been fixed enough times and it was time to upgrade. Again, we found better pricing and warranty at Appliance Depot. Our 3 appliances are doing great. The one service call we made, for the fridge, was soon after the request was made, repair person was timely, and we had a laugh at the user error that prompted the call to begin with. Fast forward again, and we need a microwave. Likely a dishwasher coming up too. We will be going back to Appliance Depot!