Very kind staff, and minimum wait times. I was at ease during my exam and the staff did everything…read morepossible to make me feel comfortable. Truly caring and compassionate care, with top-level professionalism! Thanks PB Radiology!!

They were far superior before TGH took them over. You didn't have to wait 3 months for a mammogram…read more They didn't do tests without insurance approval. I had used them for over 10 years since I've been in Fla, but now I'm thinking of leaving them.

My cardiologist wanted a calcium score test so I nervously called Rayus's central number to make…read morean appointment ASAP. I spoke to a very nice person on the phone who easily made me a 4 PM appointment for the very same day at the Rayus facility nearby on Palm Beach Lakes Boulevard! She instructed me to be there about 3:30, and assured me that it was an easy test, and that I would most likely I be out by 4:15. I arrived at 3:30, and a very cordial and capable woman at the front desk assisted me with my check-in. I was called back at about 4:05 by the technician. He was also very friendly and reassuring. And I was indeed out by 415! Perhaps best of all, the results were at my doctors before the end of the day I couldn't have asked for a better experience.

This location does a pretty good job handling it's clients. It's conveniently located, had a nice…read morewaiting area and the staff are friendly and helpful. BUT... The phone process of scheduling an appointment is the worst of any company I have ever experienced. The call center is hopelessly backed up with waits of greater than 10 minutes being the norm. The hold messages gives no indication of how long the wait is expected to be and for more than the past year has been playing a message that blames the delays on the transition to a new medical records system. Management should ALL be terminated for gross incompetence.

Buenos días quería informar que tenia una cita para las 10am el doctor no estaba y estuve…read moreesperando horas no recomiendo ese lugar el doctor no es puntual

I would give a zero but that's not an option. I don't know about the doctors there never got to see…read morethem. But let me start by saying when I got there which I was early because I knew I would have to fill out paperwork. Appointment at 1130 got there at 1110. I signed in ok fine. About 15 minutes I was asked for my license normally when asked for an id they give me paperwork to fill out nope another 15 minutes go by and finally the woman behind the desk gives me stuff to fill out. I fill it out and went to give it back and no one seems to be back there. Why you ask because they were in the back with a woman laughing and chatting up a storm. So I leave my stuff on the desk. I wait and wait my paper work is still in the same spot. Finally someone comes back and I let her know I finished she says thank you and walks away leaving the papers in the same spot. Every once in a while I check to see if it has moved nope still in the same spot but this time garbage was on top of it. Finally the lady that was chatting in the back with the staff has come out to check out and yet still chatting showing pictures on her phone. But yet my paper work hasn't moved. Lady leaves and my stepmom gets up and asks how long is this going to take mind you I've been there for over an hour. The lady behind the desk says it's going to be after the lady that's before me. Yet my paper work is still there not moved garbage still in it. I can go on and on but the staff here is ridiculous. Very unprofessional and rude

I've been using them for 15 years. Two of my doctors are part of this large network of doctors and…read morefacilities that I have used are excellent. They have doctors in many specialties and multiple offices. My primary doctor has someone on site to do blood draws for tests. I trust them explicitly.

MSPB is my place to go for all my imaging! Love the staff and the radiologists reading have always…read morebeen on time.

An amazing experience! My most recent visit to Beaches Open MRI was once again exceptional. The…read morefacility itself is beautiful very central with state of the art equipment and scans. An exceptional staff that are very helpful, extremely professional and pleasant to deal with. I highly recommend this facility to anyone looking for a first class experience. Teresa F.

I'm genuinely disappointed with my experience at Beaches MRI. From start to finish, the process was…read moredisorganized, poorly communicated, and frustrating. After my doctor confirmed that my insurance approved the MRI and sent over the order, I followed his advice and called Beaches MRI directly to schedule, just in case the referral wasn't received or they were too busy to reach out. I called Friday morning around 9:30 AM and was sent to a voicemail that claimed it was "after hours." I initially assumed they were closed on Fridays, but later learned that this is just their default voicemail when no one answers -- a fact I confirmed when I had to call again to confirm their address and someone answered after getting the same message. Despite leaving a voicemail Friday morning, I didn't receive a call back until Monday afternoon. When I mentioned this delay, the receptionist casually apologized. I scheduled my appointment and asked multiple times about timing because, as a parent, my days are tightly packed and I have to coordinate care, rides, and meals for my family. I was told the MRI itself would take no more than 25 minutes. On the day of my appointment, I found myself with an extra hour and called to see if I could come early. Initially, they told me they were fully booked -- understandable -- but a few minutes later, I received a call that they had a cancellation and could take me early. They ask that patients arrive 30 minutes early to fill out paperwork, but I had already completed everything online as instructed. I immediately got in the car and, despite hitting every red light, still arrived 40 minutes early. Since my paperwork was already submitted, I expected a quick turnaround. Instead, I sat in the waiting room with no internet, watching a cooking show, for 40 minutes -- up to my original appointment time. Then I was brought back, changed into a gown, and sat in the hallway for another 10 minutes. At this point, I was already 25 minutes past the time I had been told I would be finished with the test. Morgan, the receptionist I'd spoken to earlier, had assured me I'd be done in time to meet my other obligations. Instead, I was left scrambling, 30 minutes behind schedule, trying to keep things on track for my family. And just when I thought the experience was done, the front desk staff asked for my ID and insurance as I was leaving. What were they doing the entire time I was waiting in their lobby? This kind of poor service -- from miscommunication and misleading time estimates to lack of follow-through -- is unacceptable. I'm tired of businesses not valuing my time or being honest about expectations. I was told the MRI would take 25 minutes max, with only 17 minutes of scan time. In the end, I spent over 90 minutes there for something that was promised to be quick and simple. There are plenty of imaging centers in the area -- I highly recommend going somewhere else. I will not return to Beaches MRI, nor will I refer others. Respect and transparency matter, and unfortunately, I didn't experience either here

My husband and I have had a variety of diagnostic scans at various DCA locations. My experience…read morehas always been positive. The staff is always friendly, courteous and very polite. Occasionally I have to travel to a location further from my home because a scan may not be available or done at the closest location. But no matter what, I have always gotten great service and they always seem to exceed our expectations.

I Went to the PGA Blvd. location yesterday...I do not recommend it! i have been to Wellington, if…read moreneed be, I'll go back there, but never again to the PGA Blvd. location.

I called up and asked if they could get me in, and they told me if I could come right now they…read morecould. I went and found out they are a cash/credit-only facility; they do not do insurance. The service that I acquired from them was phenomenal. Every step of the way they made sure that I was comfortable and that my needs were attended to while they were examing me. They did tell me that my scans would be read within 24 hours, but they were actually read and emailed to me in less than 30 minutes.

This office is totally unprofessional…read more Just before New Year's this office called me to make an appointment. It was for January 4th at 9:30. I asked for the person calling to email me the information forms all doctor's offices ask of new patients. The office person sent me an email to confirm the appointment but no forms were attached. In that initial phone call, no questions were asked of my medical history. Two days before my appointment I emailed to ask for the forms. I received no reply. Today I arrived at the doctor's office about 10-15 minutes early. The door was locked (though a sign next to the door said they should be open) and noone was answering the phone and I called the number I had for the office two times. I was about to leave when I went in a next door office. They called up and the MRI technician answered the phone and came over and got me. While I was filling out the forms for today's appointment, I told the technician I have a mechanical heart valve. To make a long story short- I couldn't have the MRI done. The office needs information on the valve and I didn't have it with me and my cardiologist office doesn't have it readily available. An MRI office should screen future patients in the initial phone call about their being metal in the bodies. So patients don't waste their time I did today. This MRI office doesn't know what they are doing and are unprofessional. Avoid them if at all possible. Update- I had a second experience with these buffoons. They made the our first time around feel like a joyous experience. Again I needed an MRI. I don't have my heart valve card. They asked for the surgical report. I got it for them. Not good enough. They wanted a letter from the doctor. I got a script from the doctor. He said I can have an MRI. No issue. Still not good enough. These idiots knew a doctor's note wouldn't satisfy them and they made me do it anyway. Why didn't these morons just call Abbott (Formerly St Jude) and ask for the particulars on my valve except that they are lazy idiots I can't understand. I called Abbott and I'm not supposed to be a medical professional. I got the information and in a phone call that lasted around five minutes. Abbott made it perfectly clear they can FAX the MRI place anything they need to know. MRI Guys can't do this. They are totally unprofesional medical people. Don't ever go to this place.

The place is nice, seems clean but I hate the way they call you by your first or last name...what…read moreabout HIPPA? numbers might be a better option. I just sounds rude, like NEXT! Also Records Requests each time I call to request my records I am told ok, no problem, yet when I arrive to pick them up, they are not ready and I am forced to wait for extended periods of time, today I had to wait over 30 minutes (same as last time) for something that was previously requested, and I was assured would be ready when I got there to pick it up.

Rayus calls to schedule an apointment. Then I'm placed on hold for almost an hour!…read moreI hang up. They call me back to schedule again. You got it! They place me on hold, and after 40 minutes I hang up again. Why do they bother with this absolutely insane system? If there were other Radiology choices close to em, I would never use this RAYUS again.

Unfortunately due to an overwhelming number of health problems I find myself here often. I guess…read moreyou could consider me somewhat of a regular having had half the tests that this facility offers. After coming here so many times I can first tell you that this place runs like a top. Getting an appointment is very easy and depending on the test they usually have you in within 2-7 days in my experience. Check in can be done via your phone and allows you to walk in and go right to your appointment without any hassle. Every single time I've been here I have been seen on time and in and out quickly. This is great because it won't take up a huge chunk of your day waiting around to be seen. Techs have always been nice ad friendly as well as the check in ladies. I see there are some bad reviews here and honestly just don't get it. The medical field can be difficult folks, especially nowadays. Lots of staff turn over and over worked staff as well. This is coming from a person who both works in the feild and is also a frequent patient. But I can tell you from a boatload of experience if I had to pick a place for my testing this would be it!

They took my partners driver license and insurance card to scan and never returned it. They said…read morethey didn't know what happened to them. If they gave them back to another patient they now have his home address, health insurance ID info. This is not only a potential for identity theft but seems to be a HIPPA violation as well! Will definitely be filing a formal complaint. We've been to several of their facilities and have never had a positive experience. Time to find another radiology facility other than Rayus! They don't even deserve one star but zero isn't an option.