Disappointing Experience: Not the Quality We Expected I am…read morewriting this review because my family has been coming to Jellystone for years, and this is the first time I have ever felt the need to lodge a formal complaint. Unfortunately, our recent stay was so disappointing that I will not be returning, and I cannot recommend this location to others. We didn't have many issues at our cabin. We did find various pieces of garbage around the yard, and there was visible black mold in our shower. We are used to this at Jellystone and overlook it as we are camping and "roughing it". The pool area was in a concerning state. The wave pool was completely non-functional. When we inquired, we were told the pump was broken and they were waiting on parts. The lazy river, which is connected to the wave pool, was extremely slow and dirty, leading us to wonder if the circulation issues were due to the broken pump--and, more importantly, whether the water was actually safe to be in. To make matters worse, the adjacent splash pad was so filthy that my children initially thought it was closed for the season. The most frustrating part of our trip, however, was the golf cart rental. We paid $85 a day, but the cart was essentially unusable for most of our stay. Despite plugging it in carefully overnight, the battery light was flashing on our drive to the pool the next morning. We plugged it in at the pool, but the light was flashing again shortly after we started riding around the park later, forcing us to cut our ride short. The issue persisted throughout our stay. Even after charging it again and attempting to use it, the battery light would come on immediately. We ended up having to push the cart up a hill to get it back to our cabin. When we turned the cart in, we asked for a partial refund due to our inability to use the service we paid for. The front desk staff suggested we were likely having electrical issues at our cabin, yet they refused to provide any refund. They claimed we should have called an after-hours line, which we were unaware of. When I mentioned our history as long-time guests, a rude man with gauges in his ears dismissively said, "You've stayed here many times and didn't know to call the courtesy line? Buh-bye." We have always enjoyed our past visits, but the lack of basic maintenance and the patronizing, unhelpful customer service we received this time are unacceptable. Do better, Jellystone.

My family has come here multiple times, and it's always a blast. However, there were many things…read morethat weren't so great. First, when we went to the bath house, the showers were disgusting. The shower heads either didn't work or worked very poorly. Next, at the same time, the wave pool didn't work, the hot tub was off limits, and the splash park area wasn't allowed. My entire stay, the wave pool still didn't work. It wasn't slow. We were told that they were missing a part that made the waves. In general, the place was messier than I expected. I still had a great time, but I hope these issues improve.

my husband and I spend the weekend in the most amazing secluded chalet. Tracy and Karl the nicest…read morepeople and the chalet was the Most romantic place we ever stayed it was in fall and winter we loved everything about it. Excited to go back soon!

This place is Amazing. We went for our 10 anniversary. It is so private. and yes we run around…read morenaked the whole time. No one around to bother you or see what you are doing. So much country and wildlife to see. Once you go here you will get spoiled and a hotel or camping or anything will never be this good. The cabins are bueatiful. I would highly recommend for everyone at least once in their lifetime experience this bueatiful magical romantic place. Thank you so much for having this wonderful magical place. I hope to be back soon.

The coziest little inn I have ever stayed at. Needed a place to stay while on the road and the…read moreHomestead Inn was just the right place at just the right price.

Mary is so nice and they have a hidden gem that is newly renovated that no one yet knows about…read more Quiet, clean & wonderful! Great experience

My wife and I have discovered the charm of AirBNBs and this beautiful place adds to list of great…read moreones! We were told it was a mill for many years that utilized the river running next to it for power. Now there is a dam/spillway right outside that produces an amazing sound of flowing water! What a restful sound! The brand new interior is very well done. Very spacious, huge kitchen and wrap around deck work great lake and River view! Great space for a large dinner party or a restful time listening to the river over the spillway!

From the owner: The Old Mill is a beautiful vacation rental nestled on the banks of Lake Henry and the Trempealeau…read moreRiver in Blair, WI.

We came here for our 25th Wedding Anniversary, having never been to the area, and we're incredibly…read moreglad we chose to stay at the Kickapoo Valley Cabins. The hosts were more than helpful both when booking and when we arrived and asked for information about the area. The cabin was comfortable, had the amenities for our stay (the often mentioned cookies, coffee, items to cook with, a grill) and views galore! For visiting Kickapoo Valley Reserve or Wildcat Mountain, as we were, this is in the perfect spot.

My husband and I came here for a relaxing get away from city life. Our experience exceeded all…read moreexpectations. From the moment we arrived, we were welcomed by Llama's, Horses and Cowboy Joe. Cowboy Joe is one of the owners and you can tell how much time, love and care goes into maintaining the property. The cabin's are warm, cozy, clean and stocked with everything you could need. They even present you with homemade chocolate chip cookies upon arrival that were incredible! I do recommend bringing all of your food necessary for your stay because the cabin's are extremely secluded. Any businesses are about 20-30 min away and even then, what IS there is extremely limited. My husband and I were prepared for this, so it didn't detract from our stay whatsoever-I say that as an fyi for future guests. The porch with rocking chairs was our heaven so we could read and listen to the sounds of nature. We highly recommend staying here! You won't regret it!

Our family and some friends stayed here for four nights/five days just after new years. What a fun…read moreand interesting place to share with loved ones! Plenty of room for a large group to spread out but the house also provides real coziness that makes it feel like a (very cool) home away from home. Our group loved shooting pool, feeding the jukebox, playing pinball, and taking turns at the one-armed bandit all while enjoying a roaring fire near the full-sized, classic wooden bar. the hot tub was truly awesome and large enough for us all to enjoy and we also loved taking advantage of the huge dining room to play games or the super comfy den area to hang out and watch movies. We loved the layout of the upstairs bedrooms giving everyone privacy but also being near each with a vintage hotel vibe. I couldn't get over the wrap-around balcony shared by all the bedrooms...loved it... so many details big and small that truly make this place an original. Seeing as it was early January we couldn't truly appreciate the huge yard with its many statues and sculptures (and a vintage phone booth that works) as well as the close proximity to the water, but I hope we can stay again when it's warm to take it all in during the peak season. The host and his assistant are super attentive and very responsive. It's clear they put a lot of time and planning into trying to give everyone the best experience possible. My only regret is that we didn't bring more people with us to share this treasure! I highly recommend.

My wife surprised me for my 50th Bday. Brought the family and dog and a few college friends. Was…read moresuch a nice break from reality. Great space, lots of it. Good firepit and great host! Only downfall is that they charge for using pool table. I get the other items to charge, but the pool table should be made for free. Otherwise, not 1 negative comment!

2025----Im a 17 year resident of Deep Lake. About 3 yrs ago the Campground was sold. If you own a…read moreboat and or trailer BEWARE----- My trailer has been stored with other boats and trailers up the hill. ( Has been for 17 yrs ). The New Management team thought it was a good idea to "JUNK" many boats and trailers. Without notifying the owners. Adam the Vice President said : the company will do nothing about it, without explination and denies even doing this. WE KNOW BETTER ADAM. Many have come forward with the same story. So, BEWARE. Your boat or trailer could disappear at any time. Something needs to be done.

We rented the 4 bd 2 ba Lodge for our Christmas gathering with our children and grand-children this…read morepast weekend (1-18-19). This place worked out great for us! Very open concept made it that much more enjoyable and user friendly. We got some snow Friday night which made us all a little late getting there, but was so nice once we made it. Then, Saturday morning I shoveled off a section of the deck. At about 10:00a.m. the owner comes by and shovels the complete deck, porch landing, stairs, and walkways. I was impressed by this as I didn't expect to see anyone all weekend. He stopped by several times to check/change the outside trash as well and he did this without bothering us in any way. I highly recommend this place for any large group who wants a realistically priced place to spend the night. We have already discussed using this place again next year when we all gather together again.

Exceeded our expectations for a weekend getaway. Beautiful private setting, close to to La Crosse,…read moregreat cabin, tastefully decorated, so nice to have the fire pit at night to relax by after exploring the area. A little hidden gem tucked away in the woods.

We arrived and we're greeted by a friendly hostess and brought to our table. The atmosphere was…read morevery woodsy and appealing. People overall seemed friendly and our waitress Vickie was kind, helpful and made us feel at home. The buffet was loaded with great food, the place was very clean and the variety of different foods was nice. My favorite is the fried fish. The only bad part of our experience was that we are snowbirds and won't be able to dine there again until next summer. On the property is a big fenced in area with many deer. Some were friendly enough to eat right out of my grand daughters hand. She loved that! Definitely recommend this place. Did not camp there.

Excellent campground with lots to do - very kid friendly with a swimming area, fishing pond,…read moreplaygrounds, and a deer pen. The owners plan activities for the campers over the holidays, and everyone is very friendly and respectful. I can't see enough good things.