I had been without heat for over a week as no one in Libby, where I live, had time to help me. I…read morecalled AGE Heating and Cooling as a last resort. They were wonderful!! they returned my call in a timely manner and were super polite and helpful on the phone. They let me know upfront, that they would be charging me from when they left Sagle. That was ok with me because at least someone was coming to help me out! Andy was very respectful and helpful. He had me back up and running within an hour and a half. I highly recommend Andy and his company

This is a top notch family owned company. They have integrity and they have a philosophy of…read more "Customer First". I would recommend them to anyone who wants to deal with an honest, technically minded company who cares.

Here is one more rave for this great company! Logan, the HVAC service manager, and Reno came to…read moredo my prepaid inspection and were over the top in checking and cleaning and assuring me that the furnace and water heater and air conditioner were all working properly. As a widow, it is vital to have this kind of service and a joy to have these honest, professional, and kind men come and do the work. This is the company I recommend without hesitation to other widows and single women. They epitomize honesty and integrity. Thanks,again, Logan. See you at the Rodeo!

Well..since it took you 3 months to respond to my review I'm not convinced you take them seriously…read more And I WAS told $129 for a quote for a new system. I was very specific so if there was confusion, it was on your end, not mine. I'm happy I did NOT use you.

Joel was great and friendly . He was super efficient and had…read moremy washer fixed in a couple minutes.

Very helpful and friendly service. Communication back and forth was timely and efficient. The…read moreservice rep that came did a great job and made sure everything was cleaned and put back in its place. Will definitely use this company again.

Wanted a quote to get a new AC systems installed. Nothing but crickets. I was never contacted. Not…read moreonce.

Worst experience we've ever had. Completely unreliable and unprofessional. Quality stoves in post…read morefalls is where you need to go. They have everything in stock and get the job done professionally and in a timely manner.

We had two mini ductless splits put into our ADU and couldn't be happier with the service we…read morereceived. Great communication and very honest and professional service people- A+!

Thank you Nick and staff for a job well done. I highly recommend Pend Oreille Mechanical for your…read moreHVAC needs.

This was the first company to get back to me and set up an appt. Tech rolled in on time and ready…read moreto go. He was friendly and professional. He seemed knowledgeable and answered my questions. A good place to go and set up an appt to find out how much a replacement and installation will cost me.

Use someone else! Long story short - I hired Trademark mechanical to install a large garage / shop…read moreheater i had purchased. First they pressured me to buy the same unit from them for 4x the cost I paid for it. I obviously said no and just paid them for time and labor to install. They installed the unit crooked on my ceiling, they damaged the brand new unit marring the side and corner, they then proceeded to bring the gas line into my garage at the wrong location so i now have an ugly pipe running along the side of my house that wouldn't have been necessary if they had taken the time to measure and use their eyes, and finally they decided to not seal / paint the exterior piping so now it is rusted. I tend to be a fairly accommodating customer so even though I paid ~$2,600 for this poor service I chose to just be grateful for a working shop heater, paid them and let the annoying elements go, that is until today. I noticed after nearly 2 years (they were supposed to have this inspected as part of the $2600 and they never did or this would have been caught - which is technically illegal) that they had failed to properly install the venting for the 125k BTU unit (very large) and as a result the exhaust was coming into my shop. I called them to ask them to remedy the issue, and they informed me that they would be more than happy to charge me for a visit, and then charge me additionally for a repair. I think it is insane that a "professional" company feels they can do sub-par work, damage peoples personal property, perform an install that leaves the customer open to carbon monoxide exposure, and then feel no obligation to do anything about it. My family, friends, and I will NEVER use Trademark again, and I would certainly suggest you find someone else to spend your hard earned month with.

Our experience started out good. Then crashed. Crashed hard!…read moreIn October we call and made an appointment for a technician to come out and fix our freestanding gas fireplace. The appointment was a week out. They showed up and worked on the fireplace. The technician was friendly and informative. He ordered a part while at our house. He said that the part would take 2 weeks (that was Nov 14th). December 10th the part was scheduled to arrive the 12th. December 14th no communication, December 18, nothing. December 20 voice mail says "NO LONGER DOING SERVICE CALLS!! Call another number for services other than service calls." I called the other number to make arrangements to get the part. NOTHING, NOTHING AND MORE NOTHING. Now it is winter.....and we won't have heat when the temp drops down. So frustrated and disappointed.

Our brand new furnace installed by Cool It Heating and Air is having sporadic issues and not…read moreigniting. Cool it sent out a technician to see what was going on. The furnace was not igniting when he showed up so he tested several components. He removed the manifold and regulator to check it out but found nothing wrong yet when he re-installed the manifold the furnace started igniting. He said he didn't really "repair" anything but thought there could be something wrong with the regulator and was going to check with the owner about ordering a new regulator since that seemed to be the issue. A month later the furnace is not igniting again. I have left three messages over the last three days trying to contact them and nobody will return my calls. They don't have an office so I can't go somewhere to try and talk to someone. Daryl did finally call me back and took action to repair the furnace. Revising my review accordingly - just slow to answer the phone and return calls.

Had our annual preventative tankless water heater and propane central heater servicing performed…read moretoday. As an aside, both these systems were both installed by J.A. Bertsch. Eric arrived on time and performed both services in a timely fashion. The units were in decent shape, but the flush of the water heater proved the necessity of annual maintenance for enhancing the reliability of the critical systems. Eric explained everything he was doing and meticulously fine combed through both units. Due to Eric's continued excellence (this was the 3rd time he was here), I plan on maintaining the 'Comfort Club' annual plan with J.A. Bertsch.

I had signed up for the maintainer program and every time a tech came they would give me estimates…read morefor hundreds of dollars. Where the techs are nice enough this company doesn't give a hoot about customer service and the administrative side is even worse. I will look forward to moving on to company who cares enough about their customer instead of being a number.