because AAA is a conglomerate, it is impossible to identify which arm this review is referring…read moreto--on 8/1/25 my vehicle broke down -as I had a membership I felt secure in knowing I would be able to get my vehicle towed to my auto garage-- WRONG!! the end result was, there was absolutely NO human interaction in making that call for roadside service. In my situation, after 3 hours of attempts and having to think outside of the box, I FINALLY reached a driver for roadside service but because of his job requirements, he was unable to tow my vehicle. On 8/6/25 I set out to cancel my membership-- as I currently do not have access to anything online or with a mobile phone I visited the nearest AAA location--I was instructed to go to a different location-- once there I explained I wanted to cancel my membership-- it took 1/2 hour, conversation with the desk person who stated I would have to go online or call member services, my repeating my situation numerous times, her going back & forth to her manager 3 times, manager comes out, I repeated my request for a paper documentation of the cancellation of my membership, she stated she had to contact the district manager-- 15 minutes later she presented me with a paper copy from the printer with the date and notice of cancellation...good luck folks!!!!!!!!

OMG my mother in-law's car broke down and I called AAA. TNT towing arrived in seven minutes. Junior…read morewas so professional and his tow truck was immaculate, and he even reccomended where we should rent a car. The AAA operators were so helpful, they even called back to check on us. Thank you for all your help.

i normally don't have time to review businesses but I have lots of time today sitting in my car…read morewaiting for AAA. sitting like an idiot waiting 3 hours to be told I have to wait another hour. what a waste of money. be honest at least. dont say we'll be there in 90 minutes when you kkow thats not possible. unacceptable.

My Husband had his Sprinter van towed, through AAA. AAA hired a fraudulent driver. The tow truck…read morefell off the truck and hit 2 parked cars, totaling my Husband's work van. The driver had no registration or insurance and fake plates, which is all in the police report. AAA is claiming no responsibility. If you are a Lawyer, please reach out to me as we are in search of a Lawyer to sure AAA.

They are quick but you must make an appointment for drivers license renewal. Friendly and helpful.read more

Needed a passport photo so decided to go to AAA. It was…read moreSaturday morning and we were prepared to wait an hour because that seems to be the way it normally goes. But to my surprise there was no line! A very pleasant woman took the photos and the whole transaction took 5 minutes. They didn't even charge me for photos because I guess I have a high enough level membership. Anyway I wouldn't expect my experience to be the norm but everything worked out well for me!

I am traveling from Vancouver, WA. I came into Southington, CT AAA looking for a EZ pass…read moretransponder. They did not have any but told me where to go. Then I had my tire pressure checked and they replaced a lost valve stem cap on my back passenger side tire. Thank you! (I hope this will work for a google review.) Natalie

have been here 3 times and each time the customer service has been AWFUL.They need professionalism…read moretraining. They don't listen and they talk over you. Especially the old man at the door

They still provide roadmaps, I thought those disappeared with the use of the GPS…read more For members, they have a currency exchange, which is gratis, travelers checks are now passé. They have a dedicated, travel, agent and insurance agent there as well. The lobby is inviting. There's sufficient parking in front.

29 year member on my most recent membership. About ten years additional, before, on another…read moreaccount. This is not your father's AAA. Now, very few human reps, very few tow companies on contract and often none overnight, in crisis situations, unable to get a call back from a manager despite multiple requests and even demands, not even as follow up. In January, AAA left my 80 year old diabetic, cancer patient, father and I on the side of the road for 23 hours, overnight, before a sympathetic free lance driver agreed to come get us to do a good deed at lunch time the next day. That was two AAA Plus members, seperate accounts, both multiple decades tenure, asking that something be done to help us out on a quiet, weather free day, with request initiated before noon and no rush hour interferance. Roadside assistance is secondary now, they'd rather sell travel services, life insurance, and hawk credit cards. Never again.

My wife and I came here on 12/18 with an appointment at 4:45 PM to change my wife's last name to…read moremine. We came handy with our marriage license, her birth certificate, and the name change document that is required by the DMV as well as her new Social Security card showing her new last name that was changed weeks prior. Unfortunately, the only thing that we did not have was her existing drivers license with her maiden name that was lost days before our appointment with AAA. Upon arriving 15 minutes before close but again with a reservation for the last possible appointment of the day, which was at 4:45 PM, the representative was hesitant to assist us with ordering a replacement license showing her new last name because we didn't have her existing drivers license ... although we had every other supporting document, including a photo of her existing license as well to corroborate. She then asked a Manager for assistance who explained that they could not assist us with ordering the new replacement license, because we did not have her existing ID Instead this Manager told us we needed to visit the DMV website, order a new replacement license for the one that was lost, wait for that to arrive in the mail and then we would be able to come in after making another appointment and use that existing license to order a replacement license with her new last name. It made absolutely zero sense to me why they were making us jump through hurdles when AAA itself can assist in ordering replacement driver licenses for lost or stolen, etc. but instead this woman was telling me that I needed to jump through hoops and inconvenience myself further instead of trying to help me while I was there. She didn't even look over any of the paperwork that we brought in as well. She simply told me "the policy". Upset, we left and visited another AAA who was baffled by the interaction that I had here, apologized profusely for their unwillingness to help, agreed and validated that the steps they were trying to make us take were unnecessary because they didn't need the existing ID to order a replacement ID! At this point, I'm not sure if it was because the staff, including the manager herself, was being lazy because they were about to close or what but if that's the case, don't have appointment slots available up to 15 minutes before close. I don't even think it was an issue with laziness in all actuality because it took 10 minutes to order the replacement ID at the new AAA that we went to. We truly feel that we were discriminated here because why else would the manager herself refuse to help us, send us on a wild goose chase and give us misinformation? As a long time AAA member of 15+ years, not only that but also a multiple policy owner as well, I'm now shopping around for alternate insurances. I suggest others stay away from this location.

Tried calling this office today to check on some travel questions,…read moreThe automated voice said 0 minutes wait time. I've been on hold for over 25 minutes so far. So much for customer service.

I was a little scared by the several bad ratings for this AAA, but happily I found that the reality…read more(for my visit, at least) was completely five-star. I showed up five minutes after they opened, on a Monday, and the parking lot already had more than 10 cars, so I was worried I would have to wait. When I got inside, I counted 4 people manning the counters, and 7 customers. I waited less than five minutes to be called to the counter, and Ida (not sure of the spelling) the agent was very pleasant and efficient. I was there to get an international driving policy, and Ida filled out my forms, took my payment of $36, took my two passport photos, and I was out the door in about 20 minutes total. Like I said: five-stars.

Stopped in when I heard the office provides DMV services. Didn't realize I needed to schedule an…read moreonline appointment and when I was about to walk out the staff graciously offered to assisted me ( office not too busy ) with a car re-registration Both Veronica and Christine were both professional, pleasant and customer service oriented. Providing DMV services at the office saved me time and aggravation. New York charges alot these days but that's to be expected in this state. Overall AAA office is conveniently located off Route 347 offering both travel and DMV services. The associates are knowledgeable and extremely helpful.

Went to get my license renewed and when I got there was told "oh, the websites wrong"…read moreFix the website!

AAA Travel experience was terrible. We called the Branford office for our Honeymoon. Little did we…read moreknow that it rolled to a regional system. I was lead to believe that it was the Branford office. Once our trip was booked I never heard from our travel agent Austin again. I had to track down someone to pay the remainder or my reservation or it would have been canceled. I ask for a supervisor to call me no one called back. When you pay 7k for a trip you at least expect a call back. No one cared. Terrible experience.

The location is clean and has a parking lot. I found the staff were friendly and knowledgeable. I…read morewent to get Euros, it took only a couple of days in the denomination size I specified.

Came in today to do passport pix, & Bryon assisted. He was okay, he upell my hubby on getting AA…read moremembership. He got it. I asked him questions about it he was stuck, mine up i used to work in car industry. So he should had explained if I break down & I call AA will they come out for me. I was testing his knowledge. He was hesitant. Right he didnt know. I told him no they will not. I signed up just to give him a sell. I told him u need to explain urself better. Anyway., I might come back.

Theresa and her staff are wonderful. Theresa is friendly, knowledgeable, and is happy to explain…read moreanything you do not understand. Theresa and her staff answer questions in a timely manner, stay on top of everything and remind you if you have uncompleted documents so you are able to file on time. Natalie, office manager, is a gem as well.

Theresa and her team are AMAZING. Our past accountant made mistakes on our multiple returns and she…read morewas able to make amendments in a timely fashion. She was personable, compassionate, transparent and so knowledgeable. We are so happy to have found a reliable and honest accountant. We highly recommend her!!!