One of the worst business I have ever dealt with. I brought my coffee machine to be packed and…read moremailed to the manufacturer. When it arrived at the factory, the factory wouldn't open it because the packaging was damaged. It was packaged by St. Charles parcel employee and shipped with UPS. It took 3 weeks for UPS to inspect the package, UPS decided to send the package back to St. Charles parcel, where it sat for another month. I called the parcel office at least once a week and I was assured they will ship it back to the factory. Today I picked up my machine from ST.CHARLES PARCEL PLUS, it was there for at least a month.....it wasn't shipped anywhere and if I didn't go to pick up my broken machine it would still sit there broken I'm totally disgusted! DO NOT USE THIS PLACE! When they mess up, they do not accept responsibility. BTW do not waste your money on insurance! Even though my package was insured, no one would accept responsibility, thus total waste of money

This was hands down the best experience I have had at a shipping store. The staff were incredibly…read morehelpful in ensuring that my four large items were shipped in a way to ensure their safety, but also reasonable pricing. I used the packing services as well and will update once I receive the items. Parking right out front and very smooth transaction. Highly recommend!

Fast and efficient. Been in twice now to ship packages and both times I was in and out within 5…read moreminutes.

I'm grateful to have found this excellent local small business. Eric was very helpful, efficient…read moreand knowledgeable with my international mailing. I recommend the services and will be returning.

I love this place!! I walked in to ship some packages out. Little did I know, I was walking into a…read moreplace that will be able to customize my masks and clothing! I instantly took advantage and created a design that I wanted and put it on a long sleeve sweater. The results were absolutely perfect. Vibrant, smooth and durable! Not to mention a GREAT price for this customization. I'm sorry if my design offends you, but this is what I wanted and it's perfect.

Losing a loved one is never easy, but finding a business that truly cares about your vision and…read moreunderstands the importance of honoring a life well-lived makes all the difference. West Valley Graphics in St. Charles, IL, went above and beyond in helping us create the perfect celebration of life pamphlet for my best friend's mother. From the very start, Dana was incredibly responsive and ensured that our order was handled with care. Leslie took on the challenge of printing and making countless edits--easily over 20--with patience, professionalism, and a genuine commitment to getting everything just right. The pamphlet was designed in Canva, and they even helped us tweak the layout so it printed flawlessly. In addition to the pamphlets, they printed beautiful memorial bookmarks and oversized photos for display on easels. My best friend reminded me that this was a final document--one that would live on forever--and thanks to West Valley Graphics, it turned out absolutely perfect. Even though I live an hour away in Chicago, I will gladly pass by countless print shops to work with West Valley Graphics again. Their exceptional customer service, attention to detail, and compassion during such a meaningful moment will always be appreciated. I cannot recommend them highly enough!

Another 5 Stars for West Valley. Dana & Noah were great to help again with our Memorial Program…read morefor the Church services. Of course these are under a short time frame as well this year we were also in the middle of the holidays. They were professional and were a success in making the program beautiful and of course on time. Many Thanks

Went in to see if they could print a pattern for a hat that I purchased. I explained to the older…read moreslimmer guy what I was trying to do. He told me he didn't know for sure if it could be done unless I made some file. He was soft spoken so it was hard to hear him over the music. I tried to show him the file that I downloaded. He walked off to do something else. When he returned I asked him the WiFi password because reception is really bad. He suggested AT&T WiFi no password needed. I follow his instructions. He walked away again. I felt like he was uninterested in helping me. I left.

This is about FedEx in general. can't reach customer service. Can't find out where my package is…read more Closed my case so where is my package??? Horrible company I will never use.

I love this place. Every time I need to fax anything to the government this is the place for me to…read moredo it. Returning phones and tv equipment they will do it for me and even box it. The guys have been working here for a long time so when I need their help they are there for me. Sometimes the fax does not go through they make sure am not charged u til it does. Very convenient little store

This is the only UPS store I will go to! Tyler is absolutely amazing! He's always so friendly! I…read moreneeded help printing labels for my wedding invitations and I need some other things printed for the wedding and he did an awesome job and got it done super fast! Thank you again Tyler!!