Have no idea about their grooming expertise because after a ridiculous number of failed attempts to get some information - like directions? How much? - was so happy to have an appointment my sweet dog and I got there early and waited in the car. When time came there was no signage so we walked to the door but that was our second mistake. Finally found the RIGHT way to go and the "assistant" groomer pointed to a kennel for my gentle soul. Told her I was gonna wait and she tried to discourage that and when I insisted told me I'd "have to wait in the car." Gosh, do I have to? Instead I released my girl and we went home. What a horrible vibe and way to do business. read more

Our Mastiff mix Dave was so stressed when we picked him up.... We have him bathed frequently, hes loved and complimented were ever we go.....all reports from these folks was how difficult he was..... They kept saying he was A Pitt and they had to call in groomer to do him.....he was clean and his nail were drummeled..... We were going to bring our other dogs to them...... Apparently it's not a good fit..... read more

My dog had severe razor burn on his tummy.. he licked for days and days. Cut was uneven. Had to take him to the vet for the cuts on his belly. read more

Stopped by to make appointment for dog grooming. Saw animals in tiny, dirty cages with no water. Changed my mind and went elsewhere.

I took my dog in very early and he was the first in. They didn't complete his haircut until 4 in the afternoon. It is a shitzu and his haircut was very poorly done. I had to take him home and trim up a lot of the spots where they had just just hacked it off. Stay away from there. read more

I have a very precise Toy Poodle /Rat Terrier puppy, Oliverbear ,he's been to wash and wags before and they have done such an excellent job with him . he has a really cute Mohawk to go with his Terrier attitude personality. I would never take him to anyone else. thank you read more

We have taken our dog there for the last time. Its hard to find a groomer that works weekends here so when we found this groomer it seemed like a great fit for our schedule but after giving this groomer chance after chance today was the last straw. 1st time we took him she was pleasant. Did a great job. Not what we asked for but the job was good. We did wait four hrs but we had things to do in town and didnt mind. Second time we took him back we arrived at the time we were told. We had to wait nearly an hour for her to get there. Mind you we live over 1/2 an hr away so its not like we could go home and come back. She was well aware of us being from out of town. When she arrived she was pleasant and since we needed a weekend groomer we didn't mention the wait. This time the wait to get him done was almost 6 hrs. Still we didnt mention anything. The cut wasnt bad but it was not what we had asked for. 3rd time we arrived at set time. We waited 15 minutes and gave her a call. No answer. Called again after 10 more mins. Again no answer. A woman pulls up and we think surely the owner will pull up soon. A few mins later we hear the woman start talking on the phone. After another 20 mins she was off the phone and i asked if she was dropping off her dog. She said no and said the owner should be there by now. She was a worker and let us in. We gave her our information and told her exactly what we wanted. Our dogs fur was a little longer than we wanted so we asked for about 1/2 off. She said it wouldnt be a problem and we left. At 5 1/2 hrs of waiting i called. The owner answered and said she had bathed him and had to let him air dry since he didnt like to be blow dried. Reasonable enough. Said she was about to get him and would call us soon. Over 2 hrs later i went up there. The owner didnt not come to the front. Instead a teen did. I wanted to pay and leave. Our dog was excited and running around so i didnt take a good look at him. We got him home and upon close inspection it looked like his fur tips were cut and all she really did was give him a bath. It was not what we wanted. Fast forward to today. We called her to set up an appt. We were told to bring him at the set time. We did. She was running a few mins late but nothing like before. While explaining what i wanted our dog started barking with the other dogs there. I didnt think it was a problem when all of the sudden she yells at our dog for barking. I finished saying what i had to and she said they would call when he was done and I left. That was at 9a. At 5p I get a call back. He was finally done. I get there, go in, pay and when i saw our dog i wanted to cry. There was almost nothing left. What was left looked like a homemade cut, all uneven with dull shears. There was no point in asking her to fix it because it had taken all day and he barely any fur left anyway. I did not want to make a scene so I left. Never will I give this woman my business again. read more

I took our mid-sized Goldendoodle in to get groomed. I gave precise enough instructions 1) Don't make her look like a poodle 2) 1" clipper cut 3) Don't touch the tail 4) Puppy cut on the face/ears. When I picked her up, her hair had been trimmed to 1/2" and she looked like an upset poodle. The lady at Wash & Wag told me that there were too many little knots & it would have taken them all day to comb them out. I thought that's what groomers do?? She then asked me if I had a brush, and when I said yes, she told me I should use it...WTH?? I would think that if one is running a business and cannot deliver what the customer wants, then they should let us know that they can't, they won't, or will charge more and NOT take it upon themselves to do what they want. The worker did offer some inspiring words of wisdom; that the dog's hair will grow back in 6-8 weeks...WTH?? NEVER AGAIN!! read more

Terrible. Called the day before and they said to drop my dog off the next morning. Dropped her off at 8 AM. 2:30 called to check on her and was told she was ready. Went to pick her up and she was still sitting in the kennel untouched. I was so mad that I took my dog and left. They didn't seem to care. read more

Was told to drop off dog between7:30 - 9. Showed right at 7:30 to find the place still closed. Immediately left. I'm not wasting my time when you can't open your business as stated. read more

Won't be taking any of my pets there again. Left my cat there this morning at 7:45 a.m. The person at the front desk told me he'd be groomed at 9 a.m. and be done no later than 11:30 a.m. My daughter went there at 1 p.m. to pick him up . No grooming done and still in his cage, without food or water. Very, very unprofessional and obviously don't care for your pets as they should. read more

We adopted a cat from them Sept 25th. The cat was actually dirty. She had ringworm and they didn't feel the need to tell us either. I had to find out from our doctor because my children had these weird spots on them. I have 4 small children who all now have ringworm in several places thanks to this place. The worst of is, my son has 2 spots on his head and he has to take medication for the next 6 WEEKS to get it cured. Which this medication is hard on your liver and possibly could get yellow jaundice. He is only 9!!! I do not understand how someone could adopt out a dirty animal. I will never go anywhere this establishment ever again. read more

Took my full sized Goldendoodle to them. I had been trying to get a specific cut on him for about a year and they are the place that finally listened to what I wanted! It looked even better than I thought it would!!! I will post pictures of my dog next time. read more

I like this place. Not only have they always done an excellent job my dogs (and one is very large and hairy) for a reasonable price, they find homes for unwanted animals that would otherwise be thrown away. Can't get any better than that! read more

The worst experience I have ever had at a groomers. After over 4 hours of having my service dog, I called and they could not even tell me when he would be finished. I said NOT TO DO ANTHING, i would pick him up in 10 minutes. I arrived and the door was locked and they would not answer the phone. There was a hand written note saying "when your dog is dione, we will call you". I was thinking about calling the police when some guy with a broken leg showed up and let me in. I got my wet dog and they had not done anything that I had asked. The guy then said I owed $43 when quoted $25. He is only a 20 pound dog. When I complained, the guy got nasty with me so I just paid as I was afraid of his attitude. He told me to go back to where I came from. I live in Kerrville but he saw Arizona plates on my car. They had 7 or 8 dogs in small cages with no water. The poor pets looked pretty sad. The SPCA should be called on these people. read more

Extremely pleased with my first visit. Had a hack job done on my wire fox terrier and they were able to make her look good in time for Santa photos this weekend. Super knowledgeable about all breed grooming. Nice people. Excellent fix job. read more

I really like Wash and Wag! New to the area and have a Maltipoo who needed grooming and they did a great job on her. The groomers know just what I like and I have yet to be disappointed. And Maggie loves to go! Keep up the great job you made this mom very very happy! read more

We took our Schnauzer to these people at 8:45 am. We were told he would be ready around 1:00. At 3:20 (they close at 4) we were told they had not had a chance to get to him and could not tell us a time he would be ready!! And they were borderline rude. I will never use this place again. read more

They did great jobs on our long-haired chihuahua and border collie, and had them out on time. The staff was courteous, and the cost reasonable. read more