The sales was so rude and didn't care about their job and all I asked was about the membership

Awful place to take your car if you want it clean and not SCRATCHED ! WE WENT ONCE AND THAT WAS IT. Why can't Portland get the better car wash place. We went back to the one in Gallatin. We had to pay to get the SCRATCH fixed. MR. CAR. WASH (the best) Gallatin TN. read more

Josh did a great job. I appreciated the extra attention. The materials I require to maintain the interior and exterior of my vehicles are always readily available. read more

Signed up for the monthly family car washes and our cars have never looked better. It's also given us something to do as keeping the car cleaned inside and out has become somewhat of a challenge. I wish there was one in Hendersonville but it's not too far to drive to Gallatin. read more

**This location has now been purchased by Take 5 Car Wash.** The rude young man working there has a lot to do with why they sold. He's definitely why I canceled my service. Even after canceling my monthly service, Im still being charged. Called their 'customer service' and was told that the customer service team would contact me in 5-7 days. That was the second phone call. Expressed that was not acceptable. So the rep said he would escalate. Calling the bank to dispute the charge. Also this car wash leaves a film on my windows and its 50/50 if the car gets clean. Lots of missed spots. read more

This place has really gone downhill. The service is awful. Yesterday we went there and was very disappointed when we pulled up to the washing bay there were 3 employees just standing there playing on their phones and playing grab ass, one of them only real quickly sprayed the hood of our vehicle, didn't even bother to use the brush. Went through and our vehicle was still dirty. Pulled around to re-wash and the employees were playing around in the parking lot. I ask one of them if they could use the brush and it was like they were putout having to put his phone away. After 2 washes the windshield was still dirty. We are going to cancel our membership. Whoever owns this place needs a reality check or it will fell this is a business not a playground. read more

I cancelled my membership, the next day they charged my account and they will NOT give your money back even though they are the ones who scammed you! This is the worst customer service I have EVER had to deal with. I sent an email to their customer service and received a call back stating my issue again, even though it was already in the email, and they had the prepared answer for my membership would be cancelled in a month because I was charged for this month. I asked so you don't refund peoples money back even though they cancelled? This girl said no and had her cute cheerleading voice. There's a special place for people that are scammers and crooks! DO NOT GO TO WASH'N'ROLL! read more

We've been with this business for around three years, then they sold out I guess not informing us at all. We WERE VIP customers and had payment billed monthly to AMEX, THEN we went and the name changed to TAKE 5 CARWASH....and they aren't going to honor our VIP Status, no one told us! New prices, so throw out old customers who supported business every month . Not good business people! HOW RUDE read more

There's a young man at this location with a very rude, impatient, and bullying attitude. He very clearly dislikes his job, and it's 100% because of HIM that I cancelled my membership. I won't tolerate this kind of pissy attitude when it's on MY dime! There are other car washes that do a much better job. My windshield is never properly cleaned!!!! read more

Do NOT sign up for their monthly plan unless you like trying to chase down your money 2 months after you cancel. I cancelled within the first month because my vehicle never came out clean the 1st time and I really don't have the time or energy to run it through multiple times. Now I'm left trying to get my money back from the last 2 months. read more

I paid for the $15 wash. Only about half of my vehicle is clean. Then I pulled in to use the vacuum and all of them are out of order. I asked for a refund and was told they could not give a refund. read more

I went to this facility for the first time. The man at the register said "you can get unlimited washes this month for the same price that you are paying today." I said to him "you want to give me something for nothing, that don't sound right" I have now (unknowingly) been signed up for a membership to a facility that doesn't know my name or email address but knows my Visa card # and is charging me $50 a month for a membership that I never agreed to enter. read more

This place is no good I go get my car washed here this morning and get home and it didn't even clean it. It was so bad had to wash it again when I got home. Never again. read more

I detest this location. Extremely pushy salesman who was adament that I buy the unlimited plan. I was clearly not inteserested. He was so pushy, I was uncomfortable.... Quality of wash was below average. Didn't remove the bugs on front of vehicle or on side mirrors. Dirt was left on wheel wells and sides of vehicle. Only two vacs were working, which were in use. Never will I waste time or $ at this location again. read more

Stop this morning to get my car wash I was on the phone with a good friend I haven't heard in a long time guy at the Touchscreen was heckling me about a sticker I didn't even know about when I bought my car about some other car wash on my windshield. I said I'm on the phone just give me the premium wash and let me do my thing I was going to pay for. He insist on trying to sell me this package deal I was not interested just want to pay and he tells me I'm being rude, really? you guys need to learn something about customer service the customers always right, customer comes first you should give a customer what they want it I'm a paying customer. a monkey can work the screen I don't need somebody telling me what to do on the screen and how to order what I want for a car wash it's been around for years very unhappy about my service here I will never come back canceling all subscriptions we have with this particular facility. In the age of reviews and how people buy things today I would be very concerned about how employees are treating your customers. Looks like your business isn't doing very well in this department according to yelp. read more

So it would seem that over time the dryer no longer works as good as it used to. My truck was wet all over yesterday after taking it through. The windshield was so wet I had to use my wipers to see out the windshield. I shouldnt have manually dry off the entire vehicle after paying for a wash that also DRIES OFF your vehicle. read more

I just took a look at my bank account and I purchased the bronze package which is 18.95 a month which is drafted from my bank account every month,they charged me 50.00$,when I purchased the bronze package it said on the receipt that 18.95$would come out of my account every month,I have tried to contact them about reimbursement and cannot get into contact with any human being,but get a computer generated response with no options for my problem,please don't purchase any of the packages they offer,they will overcharge you,and you cannot get in touch with anyone who can help you,I would rate them a zero if there was one available read more