We just signed up with this company. I wish there was some other company we could go through. It took 2 weeks to get our cans and that was after a call to them. We had to pay $16 to go to the landfill. They have yet to pick up our trash. We are paying for cans to hold our trash. We have called to get them to come pick it up. I finally called because my husband is too nice. They said they never put in a ticket for it to be picked up. The lady claimed that she was actually putting in a ticket. I asked for a refund if they do not pick it up this time. She said yes if you are not going to use the service. Uh we are paying for it but not getting it! Y'all suck! read more

If I could leave less than 1 star, I absolutely would! Nothing but problems from this company. They didn't pick up my trashcan today because I had three trash bags in it and a cardboard box on top of the trash bags, that I had cut up into smaller pieces and was sticking out of the top of the can. They said that it was over full and would not come back out to pick it up again until NEXT WEEK. How full do they think it will be next week??? This is a joke of a trash company, being in a rural area if I had any other choice, I would never use this company. They've double charged me, skipped my pickup on several occasions, and are just outright unreliable and unprofessional. read more

Waste Management - This is considered over filled and too heavy to pick up?? - Recycling Center Near Me - Tuscaloosa, Alabama

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I am a new customer of this company. I signed up with them over 10 days ago and have yet to receive my garbage can. It is so difficult contacting the local office. How can a site be temporarily closed? Why am I being charged for something I don't even have or not receiving the services. I am very frustrated and disappointed in this company. read more

They make it difficult to get a new container. I tried to call. They sent a text and link. Didn't work. Tried to call. Got hung up on twice. Finally went to website. Said I must drag my broken container and leave for 2 weeks. They might repair or replace. The wheel fell off so I have to drag a broken can 80 yds up my drive. I am 75. This is ridiculas service read more

Brand new account and already can't stand interacting with these people calling the customer service line is a joke no supervisors to reach just endless transfers and sitting on hold read more

My garbage can was removed 2 weeks in a row for absolutly no reason. I finally get it back last week and then this week, on Tuesday, they did not dump my garbage and noted on the account that my garbage was empty. That was clearly false as I had 2 weeks worth of trash piled up. Then I call corporate because I am getting no where with the Tuscaloosa office and they say that someone will come and pick up the trash. Today I look at my account and there is ANOTHER order to remove my garbage can AND they are now saying no one is coming to pick up my missed pick up. WHAT??? I would never make a big deal about this stuff, but at this point it is just disgusting and they are lying for no reason. Waste Management DO BETTER!!! read more

Bad service, they don't take your trash even if your trash can is on the right place and on the right day and the worst part when they finally pick up your trash they only pick up the half of your garbage, probably we should pay only the half of the bill too if they're not making a complete service. I WISH I COULD HAVE ANOTHER OPTION BUT THAT'S NOT POSSIBLE, THIS COMPANY IS THE ONLY ONE IN MY AREA (TUSCALOOSA, ALABAMA). read more

Can not get in touch with any one. They do not want to talk to you, you cannot report a problem. They contact you immediately if youmiss a payment but they have missed 3 pick up and the only reason they picked up the time before is bc I chased the truck down the street. The worst part is this is a MONOPOLY, it is the only place in my area that offers environmental services. This will be sent up to legislation! read more

I have been waiting on a garbage can since February 22, 2023. Every time I have called or contacted them they can't give an availability date. Said the area has no inventory at this time. So resolve the problem! Use a different container company. Get it fixed! If I had other options I would have certainly left this company along time ago! And the topper....they've billed me! Horrible company! read more

Can not get in touch with any one. They do not want to talk to you autto phone hangs up on you will not let you talk to a rep. Phone service is a grade of a F-. Would like to pay bill. But auto phone hangs up. read more

The Management and service from the Tuscaloosa center is awful. nobody answers the phone and they keep the door locked and you can't get service. Then they act like trash pickup is bi-weekly or monthly. The Tuscaloosa county Commission needs to get a better waste company. there is no value in this company as they are garbage. read more

Customer service is non-existent . Want to call them? Talk to a computer? Wait days , or forever, for a reply. Want to pay two accounts

Let's see...at start of month they took our trash cans and cancelled our service although he had been compensated for a year where they charged us forn2 trash cans although we had one. We recently l purchased a second one. So, I paid them for service and for our trash cans back. It's end of month. They took a week to bring only ONE trash can. And this whole month they have not picked our trash up. We called them saying we still missing one can and no service has been provided all month. Every day we assured we on list for that day and still nothing. Highly ticked off. Terrible service. read more

Reliability is terrible and customer service is awful!! Company doesn't care about its customers.

This is by far the worst company I've ever dealt with. When COVID happened nearly 4 years ago they shit down the office, haven't opened back up, won't answer the phone. A robot will answer and ask you 10 questions, you answer all of them and then he says nothing he can do and hangs up. I tried online and it will not take my address. Says it's incorrect or doesn't exist. There needs to be more options. WM is the only option how is that even possible. They don't care what happens bc no one can leave. There's no one else to go to. Also, they took my 90 year old grandmothers garbage can when she missed a payment but she didn't pay bc they didn't pick up her trash for 3 months and called and called and no response. Then she misses one payment and they come pick up the can worthless company read more

Impossible to get in touch with them. Obviously they don't want to talk to me. Terrible company.

There has been nothing but problems with this company ever since they took over Trash Services from Advanced Disposal. The most recent incident occurred when service was expected on 8/30/2021 and never happened. Was told on several occasions after that the trash would be picked up on 9/1/2021, then on 9/3/2021 and now we will have to wait until after the holiday weekend to get our trash picked up. These people should understand that they are the only way we can get our trash removed and if they fail to do their job correctly and in a timely manner, it is ultimately our responsibility to correct the short comings of the service providers. Unfortunately our hands are tied and have to succumb to the lies and deceit that this company forces upon their customers. Not fair at all and there should be something done to where the company is held accountable for their blatant and irresponsible way of treating their customers. There are many in this neighborhood who feel the same way as I do and are not happy with Waste Management and their shabby way of conducting themselves towards their job and they way they handle their customers. read more

They do not service you on service day they leave carts in the road or how ever they may land once the dump them they are a horrible company

We have always experienced very good service and never have any complaints! For all that are experiencing problems, remember, all businesses have hiccups occasionally. read more

in August no garbage pick up in 3 weeks 2 weeks in June July missed once we call every week even stopped the driver still no pickup Springer road elrod Alabama 35458 whole road had been missed. called repeatedly still no pickup but guess what you expect your payment !!! we don't even get a credit we have garbage backed up and even if you call for a pickup of the overage. no response either. going to find a different resource for garbage pickup even if cost is higher have called our local tv station read more

Breaks trash cans leaves trash everywhere doesn't pick up the trash when there supposed too leaves trash cans laying on there side.

Been waiting for over a six weeks to have my container replaced. I filled out a online request and never heard from WM. I finally got someone on a live chat and states he turned in another request for replacement. They are very rough on their containers. Would go with someone else if we had another company. County commission needs to have a talk with WM and straighten these issues out with them. read more

took 3 weeks to get a trash can (still haven't got one) can't talk to anyone and kept transferring me to south California even though my zip code is Alabama?? Will be going in person to see what's going on. read more

Well, I've been waiting almost one month for my garbage can to be returned. It fell in the truck the day after Labor Day. Multiple calls have been made, all of which included a minimum hold time of 25 mins. Meanwhile, payments are being auto drafted with the promise I will be credited for the time without service. I was also promised a garbage can weeks ago. If there were any other options I would not do business with WM. Pitiful customer response time. read more

Terrible company. Driver would leave trash he took out of our trashcan, driver got out of his truck and walked across the street and took pics of our house and dog. I felt concerned because of that and 2 weeks later our dog disappeared on trash day. My husband called the company and told them if their driver took our dog there wouldbe trouble. They said he threatened the driver and canceled is. Worst companyand worst service ever. I would never use this company EVER read more

if I could give a zero star.. I would! we have had this issue before but half of our neighborhood doesn't get picked up and then when we report it they say we didn't have our can out at the road. well I have proof everyone's can was out and none of them got picked up besides the front half of the neighborhood. it smells like dead animal in our yard because I put ruined raw deer meat out in the can the night before it was suppose to be picked up. its now 6 days later and it's still sitting out there and like we can't go outside and sit because of how awful it smells. That's not just our yard. That's several peoples yards because the whole back of our neighborhood stinks. This is not the first time we dealt with this and this is not the second or third. This is probably the fourth time. they don't put a credit on your account that's worth how much they screw up. Its recurrent! come pick up our trash!! I've already called and it was supposed to be picked up today, but somehow it's still sitting out there along with everyone else's read more

Waste Mgmt can be considered bullies because they know they are the only garbage service we have in Tuscaloosa County. Over the past fifteen months you should have to only pay them 5 times. Now I know I'm not perfect and I was late in One of those increments. Well they stop my garbage service. I can take that. Made up the late payment with late fee included. Since that incident last year they have continued to charge me a late fee which I refuse to pay and now stopped my service again. I have paid them over the last fifteen months five times. I believe I will see what our county commission has to say about this. read more

Doesn't pick up trash when they are supposed to. When we call or message, 99% of the time we've been told our trash will be picked up the next day. Only one time out of many this year, we had one person be honest after several follow ups. She told us that we would not have our trash picked up at all that week and would be picked up the regular time the following week. After being asked about a price adjustment we were told that $2 and some change would be credited to our account . We were also told that we could put the excess trash in another container at the top of the road next to the garbage can and they would pick that up as well. They didn't. Once again, they didn't pick up our trash last week. So we patiently waited without complaining. Now it's a week later and our overflowing trash should have been picked up yesterday but it wasn't. We called them yesterday and was told it would be picked up today and it wasn't. We are now going into the 3rd week of garbage with no pickup. Since we have always been told, except for one time, that it would be picked up the next day, we've not taken it much further. Today I went back to their website to let them know of this issue and the website is "under maintenance " so I went to their Facebook page to make a comment and there's no way to make one. It seems the only option (other than going to their office, which we can't since we work during there open time.) is to see if there are other options in our area. Please let me know if you have other ideas. If you have the another option, please consider it and let me know. They have never apologized for their lack of service and the call this week, they were very rude. Until this year, I was always happy with their service but it seems like they don't care anymore. Yesterday we were also told that there were no records of any previous issues . read more

The drivers don't care about their jobs, they abuse the carts , shake garbage out and just leave it. Our 2 carts were left sitting partially in the road AGAIN, bot carts are missing wheels because they slam the carts down and knock them off. This is an on going thing and I honestly think it should addressed. read more

This is the third time in a row, in a month, this company has screwed up. Three weeks ago they didn't completely empty the container. I called. They said they get it the following week with the regular pickup. My pickup day is Friday. After that, I was totally skipped over, no trash was picked up! Tried to call but since I came home after 5 o'clock on Friday and noticed it, the office was closed. I called the beginning of the week to figure out why my trash hadn't disappeared from the curb and the lady I spoke with said she would schedule an early pickup for me Tuesday or no later than noon on Wednesday. Guess what! No pickup! I called back AGAIN. This time the lady I spoke with told me it was noted that the container wasn't on the curb. (This container hadn't moved since the first incident when it was only half way emptied.) She said they would pick it up at the regular scheduled time on Friday. Keeping in mind I now have over two weeks worth of trash outside, some in bags in a tote next to my trash container, I tell her and she says she will schedule Friday's pickup as a double pickup and make a note for the driver to collect this extra trash as well. It's Friday morning and about 30 minutes ago (5:30am) I watched the WM truck pull up, empty the container, and drive off, leaving the rest of the trash in the tote on the curb. I immediately called Waste Management Services and their office doesn't open until 6am so I've spent my time typing this review until I can get someone there on the phone for the LAST TIME! read more