Quick turnaround, affordable, and great customer service. Brought in 2 watches to be resized and expected to have to make another trip to pick them up and pay a lot (since everything is so expensive nowadays). The woman working was extremely helpful and kind. When I asked when I could pick them up, she said to just wait a few minutes. Sure enough, they were done in less than 5 minutes and it was $40/50 total. Will definitely return, if not just for the customer service. read more

The rep is very knowledgeable and skillful and fixed both my watch and small clock in one hour. This company is terrific and I would even drive down here from Irvine because they're so good. read more

Amazing customer service...I've taken 3 pieces of jewelry here and they repaired them at a reasonable price. The manager fixed my necklace clasp with identical gold and Mike repaired my Rolex. Highly recommend Watch Works for unique jewelry and repairs! read more

Watch Works - Watches Near Me - Mission Viejo, California

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They are really nice there. And because they couldn't do a job that day they recommended another watch place. And the other watch place even charged less than they would have. But they underprice on other stuff. So it comes out in the end. read more

Great watch dealer and repair shop. Very knowledgeable. They buy and sell some nice watches

I have a small, old clock that requires a special battery and teeny tiny tools to open the back of the clock to get to the battery compartment. I brought it here to have a pro take care of it. This store is located on the first floor of The Shops at Mission Viejo near Macy's. I showed him the clock and said I'd be back in an hour to pick it up. He responded by saying not to go anywhere as it would only take him a few seconds to take care of it. It literally took him two minutes. Quick and a fair price for a battery change. Highly recommended for that and also worth a look at a variety of quality watches they sell. read more

Watch Works - Watches Near Me - Mission Viejo, California

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This is the place! Had Eddie slap on a new sapphire crystal on my Seiko monster. What a difference that made fair price done in a reasonable amount of time. Very happy with the result. Highly recommend watchworks! Definitely a 5 star experience. read more

Watch Works - Seiko SRP 315 with new sapphire crystal. - Watches Near Me - Mission Viejo, California

Excellent, they had my tag heuerwatch switched to my new replacement band in less than 15 minutes and price was very reasonable. At first the band was too short but they were able to make adjustments that made it work out. read more

Watch Works - Watches Near Me - Mission Viejo, California

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I walked into the shop hoping to see the owner or the kind lady that works in there, but I was greeted by a bald and rude associate. He was passive towards me and I showed nothing but respect towards him. This bald man needs to be trained because I find it comical that someone can treat you poorly even though they have never met you before. I'll keep him in my prayers cause clearly he does not enjoy his job. read more

Couldn't recommend watch works any more highly after an excellent experience with Mike! He got me an amazing deal on my Hamilton watch and some great accessories and upgrades as well. Price simply couldn't be beaten, and it's a new release watch as well. He changed straps/bands two times for me and ensured I was completely satisfied with my purchase. There was a woman working there today too, and I overheard how kind she was to her customer as well. Overall, they have an amazing selection of watches (especially Hamilton, won't find that many anywhere within 50+ miles) and amazing customer service. Mike, thank you for an excellent purchasing experience! read more

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On Tuesday morning I stopped by Watch Works in the Mission Viejo Mall to get the time on G Shock watch adjusted to the correct time. After many attempts and watching videos I was at my wits end trying to set the correct time ! Went into the shop and asked Mr. Time Keeper if he could ajust my watch, no problem leave it here come back in ten minutes. 15 minutes later I decided to return and ask how much do I owe you Sir ? No charge plus the watch was sparkling clean ! Now that's 5 Star Service ! I highly recommend Watch Works ! Time Well Spent (no pun intended) ! read more

So I decided to take my watch here for repair however I was greeted by a gentlemen I can only suspect was the owner. I was incredibly disappointed but how unprofessional this person was. He was very rude and unknowledgeable about his watch service. I would not recommend anyone bring their watch here to service. Incredibly risky. In addition, he told me if I write a review he was going to just call me a liar. Again very unprofessional and dishonest person. read more

Extremely helpful and knowledgeable. Went in for a look see ended up buying a watch and 2 bands because Eddie the owner was so kind and helpful. Went back next day and had a battery replace in another watch. My only place to buy or seek service from this day forward read more

Eddie from watch works is the best in the biz. Took my vintage Santos to three different repair shops and Eddie was the only one who told me it was repairable. All the other shops wanted me to take a harder, more expensive route, but Eddie came back with assurance that gave me peace of mind. The price is fair and the service was exceptional. Repaired my watch in less than a week. I'm glad I found an honest reliable time piece expert! read more

These people are thieves. They stole the watch my partner gave to me. The guy behind the counter said I didn't need a receipt for it and just come back later to pick it up. I trusted him but when I came back he said he didn't know what I was talking about. He stole it. I'll be taking them to small claims court. read more

They are the best there is Repairs. Watches And batteries Good inventory Fair prices Friendly people read more

Rude man working here. Will not return. He barked at me at the top his lungs about his masking policy and I could only think: go woke go broke. If your mask works great- if your vaccine works great- don't insist on masking other people- especially good paying customers who don't want their oxygen reduced. This is the OC- we are not crazy Los Angeles, Australia, or China. He would fit in better over there. This obsessive yelling incident happened in mid February 2022 also, not the beginning of the pandemic when everyone was panicked and still thought masks had a proven ability to stop the virus. read more

We were looking for a watch shop to replace some batteries. Watch Works was the first shop we walked into. Their prices were reasonable, so we didn't have to look any further. The guy helping us was very knowledgeable of their products and services. For battery replacements, they don't charge the same price per watch. They charge according to the type/brand of watch you have, which is great. Some places charge the same high rate no matter what type of watch you have. We had batteries changed on two watches and we were in and out within 10-15 mins. Other than selling and repairing watches, looks like they provide other services, as well, such as jewelry cleaning. Make sure you stop by this place before checking out the others. Great, quick service, and affordable prices. read more

Came here for a watch band adjustment. The gentleman that helped out was polite, professional, and efficient. They had a pretty good variety of watches that I saw while I was waiting for my watch. And very good prices as well for being located inside a mall. I would definitely recommend Watch Works for any of your watch needs! read more

Stopped in to get one of our watches fixed and came out knowing more about watches than I ever could have imagined. Tyler took the time to explain the intricacies of watches and the history of them and we were thoroughly impressed. He has a wealth of knowledge and when we make our next purchase we will definitely be returning here. It will be an investment worth making! read more

Watch Works - Watches Near Me - Mission Viejo, California

I recently got into collecting vintage watches, and Eddie and his store have been a great resources from the beginning. I've trusted him with a rare one-of-a-kind Hamilton Otis watch bought at auction to service it and everything came out great. He's serviced automatic and mechanical watches for me. Great resource for a wide range of watch bands. Also my go-to place for replacing batteries on Tag Heuer quartz watches. Friendly atmosphere, and extremely knowledgeable about watches. While I haven't bought watches there, I see a great selection there every time I go in too. Very approachable, and friendly place. Thanks, Eddie! read more

Repaired our clock when nobody else could Very professional folks. John F Laguna Niguel read more

Love this store and always find some little Treasure. Friendly and always fun just to stop in and say hello. Bring your watches for Batteries or any rings you need sized. read more

Brought in my automatic Alpina Startimer pilot watch that I purchased there 4 years ago. It had become intermittent, and finally the balance wheel stopped running altogether. Mike said he'd give me a call with an estimate. About two weeks later I got a call and was told it was ready to be picked up. Adjusted, running, free of charge. What a really pleasant surprise!! Thank you so much!! Really appreciate the service and making your customer happy! Carl H. read more

Little background, I've purchased a watch here, so I came back to get a new watch battery, I see this guy behind the counter, when I walk in, no one is in the store. I say hello, in a friendly tone, he looks at me and says, what?! I said, hello... He replied can you put your mSk on covering your nose. I see how this is going to go... He lifts his mask on and I said, oh you don't have to put that on for me He said, it's for my protection, this guy couldn't even mange to say hi, I'm sure he doesn't care about me! I complied, I mumbled, and he said, what... I said nothing... He tells me the price, which he jocked up for my behalf, I'm sure. He has no problem touching my watch, which I just touched but he's worried about my nose. He says, that battery is good for a yr, I said yeah... I won't be here thank God, he said where ya going.. So I told him, he said, oooh... I said, where I can get out of this state... He didn't even say thank you... I swear, the rudest, unfriendly unprofessional guy... I was going to buy a watch from them but I took my money elsewhere. read more

I paid $100 to repair a Seiko Astron. The repair failed and I returned the watch and because of the complexity of the problem, Watch Works had to send it out to the national Seiko service center in New Jersey. I was wincing at the thought of how much I would have to pay for the repair but when I picked it up, the guy behind the counter told me no extra charge since I had already paid. and handed me my watch with a smile. I said that surely I must owe something since Seiko must have charged Watch Works more than the $100 I originally paid them. He said maybe so but they don't charge their customers twice. Gotta say I was pretty impressed and will be doing all my repairs there from now on. read more

Nice people with very nice watches and great customer service. Highly recommended. Thank you Watch Works!

Mike at Watch Works was very professional and had my watch repaired to like new condition. This was a gift from my Dad in 1971 and had never been seen by a watch shop in its life. I am so happy I found this store. read more

I have forever come to this store. The guys are always great. They're honest and won't try to upcharge you or tell you somethings wrong when it isn't. Fair prices and super easy service. Never takes more than a couple minutes to get a battery switched out. Definitely somewhere to bring any watch needs read more

The owner is a real pro, fast service and fair pricing ... have been to 3 other watch repair places in South Orange County and the owner Eddie is by far the best... will definitely go back. read more

Eddie at WatchWorks was great in finding a link to add to my watch band. The manufacturer of the watch had discontinued but Eddie worked until he found a matching link in his inventory. Was a great help, friendly, good follow up and a locally owned business for many years. read more

I had an excellent buying experience at Watch Works today. I was in search of a specific Hamilton watch and wanted to make the purchase through an authorized dealer. Suffice it to say, Eddie provided very competitive pricing, he was very friendly and quite accommodating. read more

I totally disagree with the review below!! this place is amazing!1 I have had my watch for about 4 months now and there have been no problems with it. I bought a used watch from them for 70 and it a is typically a 230 dollar watch!! Both people were very nice when i walked in! There were very friendly and knew what they were talking about. I was so satisfied that my next watch will for sure be from them! I totally recommend checking them out!! read more

If your looking for a honest and good watch repair, with decent prices you must check this place out. Really nice guy took a link out of my watch for free :) read more

Very friendly. I had to just add a battery to a watch. Quick easy & affordable! I will definitely be back for other things I need done. Thank you again for your service read more

I rarely have to go to a watch store, but this one was definitely the perfect one to go to. I was able to get a watch battery replaced in under five minutes and the guy there was very friendly. I would definitely recommend this place to anyone. read more

Randomly came here to have 2 watch bands resized and batteries replaced. Its a small store in the mall with many watch repair places on almost every corner. Both guys working were really nice and we got our watches done really fast. Definitely coming back with our other watches! read more

The man who sized my watch is a scammer. He broke the link and tried to blame it on me saying I handed it to him that way. The watch was brand spankin new when I handed it over. It was a michael kors watch my mother gave to me as a gift and was very special to me. He proceeded to talk trash on costco (where my mother bought the watch) saying return it and bring the new one back. He did this because costco is beating his prices and clearly he is trying to get back at them by taking advantage of seemingly clueless customers. He ended up fixing the link pin after I asked him to attach the extra links back on the band and refund my money. I am a long time yelp viewer but first time poster because this put me over the top. I have never been so belittled and offended by such a rude deceitful man. I hope this review spares someone the heartache I had when I received a broken watch. Happy new year! read more

A great place to go and get a new watch or a quick battery change. They have a variety of great watches and are a family owned business. Every time I go I receive wonderful service and it's very speedy. I come here for all my watch needs and they never cease to amaze me with their solid work. read more

Great friendly service. Owner was helpful and knowledgeable. Reasonably priced too.