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    WatchBox - Boca Raton

    5.0 (1 review)

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    4 years ago

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    Jewels In Time - Classic? Chic? Sporty? We have it all!

    Jewels In Time

    4.5(64 reviews)
    3.2 mi
    $$$$
    Established in 1998
    Free estimates

    The selection at Jewels in Time is better than I've seen anywhere in the area. Lots of luxury brand…read morewatches at all price points. They sell jewelry also. Lucas, my salesperson was very easy to work with and I never felt pushed or pressured to make a decision. He also has a very good knowledge of the inventory and product nuances. This is the second watch I've bought from them in the past year and I'm very satisfied. Greg

    BUYER BEWARE -- FULLY PAID MERCHANDISE IS BEING HELD WHILE THE OWNER DEMANDS MORE MONEY!…read more I purchased 3 items from this business over a week ago. The items were clearly marked with prices, I agreed to those prices, and PAID FOR ALL 3 ITEMS IN FULL. I was told they would be polished because they were gifts for my mother and then shipped to me. A few days AFTER accepting my payment, I was contacted and told THEY MADE A MISTAKE WITH THEIR PRICING and that the owner now wanted approximately $3,000 MORE for merchandise I had already purchased and paid for. How is the store's pricing mistake suddenly the customer's responsibility AFTER payment? Even though I had no obligation to pay more, I tried to be reasonable and offered another $500 because my budget was already set. They refused. Now, more than a week later, THE OWNER IS REFUSING TO SHIP MY FULLY PAID MERCHANDISE unless I pay thousands more because of THEIR mistake. I was told that if I don't pay the additional amount, THEY WILL CANCEL MY ORDER. Think about that before doing business here: The items had price tags. I agreed to those prices. They accepted my payment IN FULL. Then days later, the owner decided the prices weren't high enough and demanded thousands more. These were gifts for my mother, making this experience even more disappointing. I am not asking for a discount or anything for free. I simply want this business to HONOR THE PRICES THEY DISPLAYED AND ACCEPTED PAYMENT FOR and ship the 3 items I already purchased. I will continue documenting my experience and sharing it through appropriate review and consumer complaint channels until this is resolved. Potential customers should seriously consider this: If you pay the marked price in full today, what prevents the owner from demanding thousands more tomorrow? Completely unacceptable.

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    Jewels In Time - Perhaps you're in a sophisticated mood - or just want to make a statement. We can help with that. JewelsInTime.com

    Perhaps you're in a sophisticated mood - or just want to make a statement. We can help with that. JewelsInTime.com

    Jewels In Time - Jewels in Time is your premier store for high-grade watches, diamonds, and gems.

    Jewels in Time is your premier store for high-grade watches, diamonds, and gems.

    Jewels In Time - We also have an in-house, full-service watch repair and restoration service by Swiss Certified Watchmakers.

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    We also have an in-house, full-service watch repair and restoration service by Swiss Certified Watchmakers.

    Plus Platinum Jewelry

    Plus Platinum Jewelry

    3.4(5 reviews)
    0.5 mi

    I brought my ring and its original pearl to this jeweler to have the pearl reattached. The pearl…read morewas not lost when I brought it in--it was in my possession and entrusted to them for repair. What makes this especially disappointing is that I had previously had this same ring repaired twice by a sister location of the company without any issues. On those occasions, the pearl only became loose after unusually rough activity, and I was always able to recover it. The age of the ring was never mentioned as a concern or potential issue during those repairs. Unfortunately, after this repair, the pearl was lost. This was also the first time I worked with a different location. Had the repair been properly completed, I believe the pearl should have remained securely attached. The pearl that was lost was not an inexpensive replacement pearl. It was a high-quality Tahitian pearl that I personally purchased in Tahiti approximately 26 years ago. It held tremendous sentimental value and remained in excellent condition, with no visible marks, indentations, or quality issues. Initially, I was told that the pearl would be replaced, which I appreciated. However, the replacement pearl I was ultimately offered was visibly lower quality, with noticeable marks and indentations, and did not come close to matching the appearance or quality of my original Tahitian pearl. Rather than being provided with a comparable replacement, I felt the focus became either accepting a poor-quality pearl or spending additional money to upgrade to a better one. I found this extremely frustrating because I was already dealing with the loss of my original pearl as a result of the repair. When I later expressed my concerns, I was told that the business does not replace pearls and that the age of my ring was the issue. I found that explanation difficult to accept. The pearl was not lost when I brought it in, and the ring's age had never been raised as a concern during prior repairs performed by the company's sister location. If the age of the ring was truly a concern, I would have expected that to be discussed before the repair was performed. I am deeply disappointed with both the quality of the repair and the way the situation was handled afterward. This ring has significant sentimental value, and I trusted this business with a piece that cannot simply be replaced. I expected accountability, professional workmanship, and a sincere effort to make things right. Unfortunately, that was not my experience. Based on what happened, I would strongly caution others against trusting this business with sentimental or irreplaceable jewelry. When an item carries both financial and emotional value, you need confidence that it will be handled with care and that the business will stand behind its work if something goes wrong. Unfortunately, I did not receive that level of service.

    VERY HIGHLY RECOMMENDED. What a great shop. Spur of the…read moremoment visit - simply to see if they had the Rolex Air King I wanted. Eureka - they did. At a very competitive price. Watch was brand new and complete. Great experience all around. Very caring, meticulous, and professional transaction. Thanks Jacob and Jonathan.

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    Plus Platinum Jewelry
    Plus Platinum Jewelry
    Plus Platinum Jewelry

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    WatchBox - Boca Raton - watches - Updated August 2026

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