I've worked with Khan many times over the years, and he's the only plumber I trust…read more Most recently, I called him about a water heater issue and he showed up within 15 minutes, on a Saturday. That level of responsiveness is rare, and it immediately took the stress out of the situation. What really stood out this time was how far above and beyond he went. While replacing the water heater, Khan replaced all of the old piping at no extra cost and also removed rusted wiring he noticed along the way. He didn't have to do that, but he cared enough to make sure everything was safe and done properly. Khan is consistently friendly, patient, and incredibly helpful. He took the time to explain my options clearly, walked me through the pros and cons, and made sure I had all the information I needed to make the best decision. No pressure, just honest advice. Reliable, thorough, and someone you can genuinely trust. I wouldn't use anyone else.

Hot water in our house was finishing up faster than usual in the recent weeks, until suddenly one…read moreday it was almost not available. We have small kids in the house, so needed repair urgently. I messaged Khan (BK) at 9pm and he replied almost immediately saying he can come in at 9am the next day. BK arrived on time, and scanned the water heater code and showed me that the warranty had expired few years ago and it was a 10yr old unit (which I knew). He recommended to change it out for a new one, which I was already prepared for. Got in touch with his supplier and got me a great rate on the new unit and parts. He had a busy schedule that day, and yet managed to get it all changed out before noon so that it will be done before my kids come back later in the afternoon. I was very satisfied with the work. BK is a great guy, and communicates clearly and honestly.

BK, Khan and his team is super nice. They helped me before…read more Today, they help to unclog my kitchen sink, long story. The drain to the pipe. They are very professional and very fast. Efficient and nice. Highly recommended them.

STOP! Don't look any further. If you need a plumber Khan is 1,000% your guy! I'm so blessed to call…read morehim "MY" plumber. There has NEVER been a time when I called him for something urgent that he hasn't found time to help me. His work is PERFECT and he's one of the most honest tradesmen I know. So thankful for Khan and his team. I've used him for a decade and wouldn't think of trying anyone else. THANK YOU Khan for bailing me out today. You're such a blessing to the Tri-City community.

After getting a very high quote from a major plumbing chain, we decided to contact Water Heater…read moreMasters. We had an absolutely fantastic experience with Water Heater Masters. Alex sent our technician, Rojo, who helped install a new 40-gallon gas water heater in our indoor utility closet, and he was incredibly diligent, professional, and efficient from start to finish. Installing a tank in an inside closet can be tricky, but Rojo handled the entire job seamlessly in just 2 hours. He replaced everything with high-quality components, including: * New hot and cold water flex lines * A brand new water shut-off valve * A new gas flex line and sediment trap * Fully reworked earthquake straps (to meet California safety codes) * Properly updated T&P line and venting He also took care of the removal and disposal of our heavy 18 yr old tank, leaving the utility closet completely clean. If you want fair pricing, expert specialized service, and a technician who respects your time and home, call Water Heater Masters and ask for Rojo. Highly recommended!

After a frustrating experience with another company, I'm incredibly grateful I found this team…read more My water heater started leaking from the second floor into the first, and I needed help fast. From the moment I called, they were responsive, professional, and honest. They were able to come out within an hour, which was a huge relief given the situation. The technician quickly assessed the problem and gave me a straightforward, fair quote $2,300 to replace the water heater, which was significantly lower than what another company had tried to charge me. No pressure, no upselling, just clear communication and solid work. They completed the entire installation in about two hours, and everything has been working perfectly since. You can tell they know what they're doing and respect your time. What really stood out to me was their honesty. I asked what they would have charged to replace my laundry room valves (something I had just paid way too much for elsewhere), and they told me around $350. That level of transparency says a lot about their integrity. If you're looking for a company that is reliable, reasonably priced, and professional, I highly recommend them. I'll definitely be using them again for any future plumbing needs.

What an amazing company. The service I received was…read morefantastic. The plumber arrived very quickly and was clearly an expert, as they were able to promptly replace my broken water heater. The staff were fast, friendly, and ensured the job was completed efficiently. The entire experience was seamless, and I would highly recommend them to anyone needing prompt and professional plumbing services.

I had a leak in our second bathroom from the tub that had come down into the downstairs room. I…read morecalled red tulip. They were out the next day and were able to plug the leak from underneath. I tested it after they left and they came back when it was continued to leak a little bit at no extra charge. I'm very happy with the service and the response to this of the plumbers and I would definitely use them again.

Service my water heater at 8 pm and got me hot running water at 9 pm. Murad is professional and…read moreworth the money.

The gentleman that put in our two faucets was amazing! He came in, got it done, very reasonable…read moreprice, and showed me how to use the tool to clean or replace the screen. I had never known a out the little tool! I was very happy and I apologize for taking so long to leave a review with such a great experience!!

Ijaz is a really great guy to work with. They did a big plumbing project at our house and did a…read morewonderful job and make sure you are happy with the work. If you want to make sure the work you have done is permitted, they are one of the best companies to go with if you are working with a tight budget. Ijaz really worked exceptionally well with us to make the process run as smooth as possible and managed our expectations regarding timeline. Having the most affordable option can be very important, but I believe that Ijaz's best asset is understanding how to work with the cities for permitted plumbing work. He takes note of what they are looking for and tries to exceed that, so things will run as smoothly as possible. This is a huge asset. Before we hired them, we got quotes from two other companies and Ijaz's quote was the most competitive. We liked their work so much, we added more jobs for them right away. Ijaz is very easy to get hold of compared to the other leading plumbing companies in the area. We could not be happier for choosing them.

On a Sunday morning, I decided to hang a paper towel holder in the guest bathroom. I checked for…read moreelectrical and drilled into the wall. I felt some resistance, and before I could stop, I punched through whatever it was. I pulled out the drill and saw black plastic shards on the drill bit. Had the immediate "oh sh*t" moment. I cut some of the dry wall away to see what I had just hit, and sure enough, it was a pipe. I called the number on this listing and spoke with Ijaz. He was very professional over the phone and said he could come by in the afternoon and quoted a ballpark price, ~$500, over the phone. He ended up arriving a couple of hours late and explained he had an emergency call, and his clothes showed it. He said he'd want to get changed before working on my house to not get it dirty and asked if he could come by the next day. I appreciated that he actually drove over to tell me this instead of just canceling on me or no-showing. I asked if he could at least take a look, and he did so gladly. He confirmed it was a vent pipe and not a waste water drain. I was pretty relieved, and he said that it was a DIY job I could do myself by just using ABS glue. He walked me through how I could do the repair myself. As he left, I offered to pay him at least for the inspection and his advice, and he declined and said it was okay. I insisted and gave him a small amount of cash. Shortly after, he knocked on the door and said he had some glue in his van. He came in and completed the repair free of charge. Ijaz is an honest, hardworking individual. I'd highly recommend!

Dear Payless Water Heater and Plumbing Team,…read more I am writing to share my appreciation for the excellent service I received from your company yesterday. We were preparing to leave for vacation when our water heater burner failed for the second time in five years. After previously having a very unpleasant experience dealing with warranty work through a big-box retailer, I decided to call Payless. I am so glad I did. The entire experience was pleasant from the initial phone call all the way to the completion of the job. Because I have roommates and needed the issue resolved immediately for peace of mind, we decided to purchase a new unit through you. Our service technician, Eduardo, was fantastic. He was incredibly patient and knowledgeable, and we were very happy to have him handling our installation. I will happily refer Payless Water Heater and Plumbing to anyone in need of your services. Thank you again for the quick and professional help.

We had an old water tank that was already in the house when we moved in, and it lasted another nine…read moreyears before we discovered a serious leak one Sunday right after returning from vacation. Eduardo arrived within two hours to inspect the issue and replaced the tank first thing the next morning. It was a huge relief for us. Thank you for the quick response and excellent work. I would definitely give this service five stars.

Muhammad was extremely professional, quick to respond & service, and reasonable priced. He fixed…read moreour shower (no hot water) within a short period of time and also adjusted the temperature to our liking. I highly recommend Muhammad and his company for your plumbing issues.

Muhammad did a fantastic job resetting my toilet and changing the valves. He is punctual,…read moreprofessional, and a great communicator. He walked me through the process of shutting off the main water line and notifying my HOA, making the whole repair stress-free. I will definitely be calling him again for future work