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    CastleWorks Home Services

    4.0 (30 reviews)
    Open Open 24 hours

    Services - CastleWorks Home Services

    Hot water recirculation pump installation

    Hot water recirculation pump repair

    Plumbing inspection

    8 More Services

    Plumbing installation or replacement

    Plumbing repair

    Water heater installation

    Water heater repair

    Water purification system cleaning and maintenance

    Water purification system installation

    Water purification system repair

    Salt delivery

    CastleWorks Home Services Photos

    Recommended Reviews - CastleWorks Home Services

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    Reviews With Photos

    Christian
    Andy L.

    Our hot water heater decided it was time over July 4th weekend after 10 years of service. I called the number on a giant label on it and quickly realized that it's not OEM and must've been placed by the previous owner. An appointment was setup within 24 hours for diagnosis - maybe $75 to come investigate. The operator texted the name, number, and photo for safety - something new to me as a precaution. Christian was very professional and can quickly tell that it's an internal malfunction due to the pilot light and sludge coming out, drip tray was flooded. Several pricing options were discussed for different levels but nothing was pushed. A quick chatGPT searched that this was on the higher side of the range but not off the charts - did not factor installation warranty, building codes, water pump, repiping, and some yearly visits. For a piece of mind, I went with this 2nd tier option ~$5800. Within 3-4 hours, Christian was able to remove and install, repipe, setup, flush new water into my new 40 gal tank all by himself. It was impressive given the heat wave. In summary, it may be pricey (payment installations also available), but after 11 days, it seems reliable and more importantly, up to building code if I ever want to rent out or sell. I would say that it's worth it in the long run of 10+ years.

    Attached are photo to show where the gas leak.  Bubbles are forming around the pipe

    Pls do not ever use this company, I purchased a brand new water heater from them, it did not work after 4 years , when I call them they told me it is under Warranty as it has 6 years warranty. Then when their technician arrived they want to charge me $500 labor cost to change one part that take them around 30 minutes. Even a lawyer does not make that much in half hour of work. Anyway I needed the hot water. So I went ahead paid them. Then after they left, we smell gas leak. We have to call PG&E and they came and detected the gas leak is from the part that they changed. So we have to shut off the gas and no hot water again for 4 more days before they can schedule another guy to come back to fix the gas leak. Then after this guy leave, we still smell gas leak. Then we call PG&E again, they came and detect another gas leak again from another place that they did not tighten the lugs. It just show their technician are extremely careless and not well trained. Fortunately the PG&E guy was nice enough and helped us to fix the leak at no charge. When I called them to complaint the gas leak. They said they will pass the message to a manager call James. This guy never return my call. Totally ignored the problem that they created. I had to spent hundreds dollars to stay at hotel while there is a gas leak and no hot water again after paying them $500 labor cost. So it is reasonable that this company should compensate me for the hotel expense due to their technician fault, but they just will not do it. So pls do not ever do business with this company. Unless you want to have hazard and burn down your house. If I could give them negative rating. I will rates them negative 5 stars. For your own safely. Pls do not trust this company.

    New water heater
    Cold Fried C.

    Our water heater was old and leaking although one of their servicemen Luis V. helped us out by replacing the water heater quickly giving us all the information we needed. He was very kind and helpful!

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    11 months ago

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    Samantha R.

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    1 year ago

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    Samantha R.

    Thank you for your review, Ninoniel!

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    8 months ago

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    1 year ago

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    Samantha R.

    We appreciate your recommendation, Ana!

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    3 years ago

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    Customer S.

    Happy that Christian got you hot water on a holiday-

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    1 year ago

    Helpful 2
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    11 months ago

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    Samantha R.

    We appreciate your recommendation, Gavin!

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    1 year ago

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    Samantha R.

    We appreciate your review, Robert!

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    2 years ago

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    Samantha R.

    That is great to hear! Call us anytime!

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    1 year ago

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    Samantha R.

    Thank you for sharing your experience with us, Nicholene!

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    2 years ago

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    Samantha R.

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    1 year ago

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    Samantha R.

    We appreciate your recommendation, Pamela!

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    1 year ago

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    Samantha R.

    Thank you for your review, Ted!

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    3 years ago

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    Samantha R.

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    2 years ago

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    Samantha R.

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    2 years ago

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    Samantha R.

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    2 years ago

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    Samantha R.

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    2 years ago

    Had my water heater replaced today by Christian Nevin. He was very friendly and did an excellent job!

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    Samantha R.

    Thank you for your review, Bernetta!

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    4 years ago

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    Customer S.

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    3 years ago

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    Customer S.

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    3 years ago

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    Customer S.

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    2 years ago

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    Samantha R.

    We are always here to get you hot water when you need it most, Donna!

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    2 years ago

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    Samantha R.

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    2 years ago

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    Samantha R.

    We are happy to hear you had a good experience, Craig!

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    2 years ago

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    Samantha R.

    Christian is the best! Thank you for your review, Pat!

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    2 years ago

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    Samantha R.

    Thank you for sharing your experience, J!

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    4 years ago

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    Customer S.

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    4 years ago

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    Customer S.

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    3 years ago

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    Customer S.

    We are so pleased we could help you when you need us the most.

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    4 years ago

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    Ask the Community - CastleWorks Home Services

    Review Highlights - CastleWorks Home Services

    Service technician, Luis , completed the project as committed and had all required equipment on his service van.

    Mentioned in 7 reviews

    Read more highlights

    TTL Plumbing

    TTL Plumbing

    5.0
    (132 reviews)

    *FINAL UPDATE*: Tim edited his response 6 times (see Gmail screenshot) after I posted the update so…read morewhat you see as his response now is NOT the original. I'm done with this and will not engage further. Thank you all for reading! *UPDATE*: Tim's response to my review speaks for itself. Defensive and guilt-tripping! If I were the biz owner, I'd just apologize for the miscommunication. I'd have totally updated the review to 4 or 5 stars. I'm not even lowering my rating after his response; I'd rather stay fair than reactive. *ORIGINAL REVIEW*: I'm giving three stars because Tim, the plumber, was very nice, professional and helpful when we spoke on the phone. Unfortunately, the administrative side handled by Jade was a different story. I had booked an appointment for a drain clog and disposal repair but managed to resolve the issues myself. I messaged Jade to cancel with over 24 hours' notice to be respectful of their time and even followed up the next morning to ensure they saw the message so they wouldn't waste a trip. Instead of a professional acknowledgment, I received a lecture about how they "don't double-book" and that my 24-hour notice was "last minute." Not double-booking is standard for any plumber, and it shouldn't be used as a reason to guilt-trip a client for providing a full day's notice, especially when no specific cancellation policy was ever disclosed at booking. The response was dismissive, ending with a "wish you luck in the future." It's unfortunate because I actually had a second, larger project (a shower leak) I was planning to hire them for, but the unprofessional attitude from the office makes it impossible to do business here. If you hire them, just be aware that being respectful of their time might still result in a lecture if your plans change.

    I usually don't write reviews but I really want to recommend TTL plumbing services to everyone. I…read morereached out to Jade twice for my water heater issues, first time because I felt the hot water isn't warm enough (my husband felt it is warm), Tim came to my house very quickly and he taught us how to flush the water heater so it will be more efficient. My water heater is about 20 years old so I prone to replace it at that moment but Tim said old water heater quality is better than current water heaters, and the old water heater is still working, I shall keep it until I have to replace it. Today I reached to them again as my water heater didn't work suddenly. Jade and Tim are really responsive and efficient: we had a call after I send several pictures to them, Tim identified the problem right away and guided me to check and fixed the problem in 7 mins! I swear I have no knowledge/experience in handling water heater issues but with Tim's expertise, the problem was solved in minutes. I asked how to pay to them but they refused. I want to say they are not only operating a business but also very kindhearted and always willing to help. They are running businesses sincerely and I hope their business runs longer and longer as I am pretty sure I will reach out to them for my old (already 22 years) water heater someday.

    Better Home Plumbing  Services

    Better Home Plumbing Services

    5.0
    (263 reviews)

    Five stars for the super quick responsiveness and turnaround time. Our water didn't get warm one…read moremorning (taking a cold shower was horrible), and we called PG&E to see if it was something with the gas line, and they took a look and confirmed it wasn't. We then called Better Home, and they came by quickly to take a look and mentioned some stuff about our water heater, and we decided to get a new one since it was already 15 years old. They brought a new water heater and replaced it, and took our old one out. Super efficient. In regards to the price, it was what it was, but I looked up the water heater and it wasn't a super crazy markup to what they charged us plus labor, so I'm not complaining.

    I had a very minor hint of gas smell near the earthquake emergency valve at the gas meter. I called…read morePG&E to check it out and they confirmed a leak at the earthquake valve side so they shut off gas until I made the repair. Yaro responded to my quote request on Yelp and provided a quote based off my photo. He had a window available within the next hr and was able to identify and seal the earthquake valve elbow part better. I am thankful for his speedy repair and PG&E was able to come back same day to turn the gas back on. Yaro's rate was competitive and has a 1 year labor warranty. There was an error date on the receipt so I'm just waiting for the revised receipt with the correct date. Other than that, I'm so glad to find him and would call him back for any plumbing issues.

    CastleWorks Home Services - plumbing - Updated June 2026

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