I've had 0 problems with H2O Water Company delivering to my business. Their drivers are so nice and…read morewelcoming, and their delivery timing has always been impeccable. That is...until this week. My business was supposed to get a water delivery June 10th. By 4:30pm our water had not arrived, so I called, left a voicemail, and sent an email asking if something happened to our driver. June 11th. No reply so I called and after the third call FINALLY got a representative on the line. No apology, no nice conversation. Just: "our driver ran out of bottles. Your delivery will arrive June 12th." June 12th comes and goes, no delivery. June 13th (today) 2 phone calls and an email...and finally at 5:48pm (almost an hour AFTER my business closed) I receive the email below. If I had received ANY communication prior to this stating they were moving office, I would've completely understood. But considering it's like pulling teeth to try to get information out of this company, I'm really hoping my business doesn't cut ties with this company.

This business is just AWESOME to work with! They got me signed up fast, have reasonable prices, and…read moreare super easy to communicate with. They also have a nice service coverage area while I couldn't initially figure out if they could deliver to my home, a quick e-mail is all it took to find out more. Would absolutely recommend!

My family used to drink LOTS of individual bottles of water, but we got sick of hauling it from…read moreCostco and then having to deal with lots of empty plastic bottles. I looked into getting water delivered in jugs from Costco, but I didn't like the idea of being locked into a subscription plan for the water AND paying them a monthly fee to rent the water dispenser. I found Paradise Water and they've been great. I just send a text message when I'm running low, and they deliver exactly the jugs I need to my house. There's no subscription, so if we need more or less it's no problem. I ordered a Bottle Buddy water bottle stand from Amazon, which has been a great solution. It's cheaper, the water tastes good, AND it's more environmentally friendly.

This is the best water delivery service in the Bay Area. I started using this service in 2023 and…read moreJose is always friendly and responsive with every delivery. We've had Jose delivering our water since the beginning and he cares about his customers and delivers good quality water. Scheduling is a breeze with same day turnaround. This is hard to come by. We had one of the big corporations before and had to schedule weeks in advance, with zero communication, we had to go online to download the invoice, if we forgot then they'd mail the invoice with an automatic $20 charge for late payment, this is a crazy way of doing business. I'm so glad we found Paradise Water, they are exceptional both in service & their product.

Good place to get water. Very nice people that work here. They may or may not load the water into…read moreyour car. It depends on who is working. Prices are .50 for regular 1.00 for Dionized water 1.50 alkaline water. They don't have distilled water. I go to Water Springs in Santa Clara. A little cheaper and they will load the water into your car at no extra charge all the time.

Great friendly service, clean. They sell lottery tickets and Santa Cruz ice cream. Recommended.read more

This msg is to the owner…read more My family has been coming to your shop for over a decade. We are loyal longterm customers by definition, and I have always thought of you as a gentleman. Today, I came to fill my containers, when I was about to place them on to a cart, one of the two shaggy workers ordered me to put it on another empty one six inches away. I asked "what's the difference?" "Difference is I told you where to put it". The other shitty attitude worker was equally offensive. Both were Disrespectful, rude, unacceptable. I'm never coming back, despite I still have a card in your stack. I had zero attitude coming in, so it's them, and if this is how my experience is, no doubt they are alienating other customers as well. As a business owner myself, my feedback to you is my parting gift. Those two fools don't give a shit about your business, so you had better ...

Sawyer the owner is Great. I've known him for years. Been coming here for water for over 10 years…read more Some employees are friendly. But many I've met are grumpy. They recognize me- I've tried to chat but some just seem unhappy. Not sure I can come back. So sorry. Good luck.

We are so pleased with Water World after switching over from Ready Fresh/Primo Brands. They deliver…read morewhen they say they will, they have quick shady service, they respond via text immediately and are completely flexible throughout the process to switch over from another company.

Inquired through their website and heard back within an hour. They provided a quick quote and were…read morevery flexible when I asked to move my delivery up. My first delivery arrived fast, and their response time has been excellent. First impression is top-notch!

If you're looking for reliable, speedy water delivery, this is the company for you. I can always…read moredepend on quality water from here

My experience so far... I called many places to learn about the delivery options. I did a little…read moreshopping around before I landed here. These people utilize AI technology to predict the supply at my location and their system texts me notifying supply is low and refill is recommended. Once i reply "ready to accept", the delivery arrives next day. Impressed with their use of technology.

Best place for water. Always tastes good. The owner Sam is always friendly and welcoming.read more

Great service. Glad it's here providing better water vs tap. Thank you for being here!read more

Set up was super easy and fast and their deliveries have been ontime. The water itself is great…read more I appreciate that the delivery driver has called before each delivery to confirm how many bottles we need. Their office has gotten back to me quickly everytime I have had a question.

Recently switched to Water World. Set up was flawless. Today was our second delivery which had a…read moreslight delay. On a Tuesday morning, I texted that we had half a bottle left and got a reply that within 3 business days 6 new bottles would arrive. We ran out of water on Thursday and I texted to confirm delivery will be made. Received a text on Friday that the delivery was confirmed for Saturday morning. So, a little more than 3 days but otherwise happy and I just know now to make my request earlier.

Good customer service, reliable at last minute water request. Thank you for being so prompt and…read moreresponsive.

This water delivery service is a great gift to give to your friends! I didn't know what to gift my…read moresister last xmas. I wanted to get something actually worthwhile. So I selected this membership service. I pay like $40/month but i feel so good knowing my sister is getting like a constant xmas gift every month!! And its actually something her whole family is benefiting from! It is something they actually need and is good for their physical bodies. Great gift idea Helping out a friend with a new company so I may hit you up again for monthly reviews just different cities.

We've been using ReadyRefresh for water delivery since January 2025, and the experience has gone…read moredownhill quickly. Our pricing has increased significantly in just a short time. For example, our delivery used to be around $58, and now it's suddenly $74 with no clear explanation. Because of this, we decided to cancel the service, but that's where the real frustration started. The cancellation instructions on their website do not work, and there is no actual option to cancel the subscription online. We've called three different phone numbers trying to reach a live representative. Each time, their automated system takes us through multiple prompts, only to route us to a satisfaction survey instead of connecting us to an agent or giving us a cancellation option. At this point, it feels intentionally difficult to cancel, which is extremely frustrating and unprofessional. Customers should not have to jump through hoops just to stop a service they no longer want, especially after sudden price increases. If someone from ReadyRefresh or Primo is monitoring reviews, please contact us so we can finally cancel this account.

Truly a customer service experience worthy of the cable company…read more Ever since this company went through a merger, the service has been horrendous on an epic scale. I had 3+ years of exceptional service followed by a meltdown I can barely describe. First, the driver stopped coming to the designated pickup place. Rather than replacing my bottles, the driver just kept leaving more. I called and called, but the bottles kept coming. I left written notes in black sharpie, but the bottles kept coming. At one point I had 16 5-gallon water bottles blocking my driveway. It apparently occurred to no one that this might be a problem. After a couple of angry phone calls, I finally got that to stop happening. They started taking empties. That was great. When the supply ran out, I realized that they had stopped delivering water. They stopped doing anything. They did not, however, stop charging me. Or sending me notices that my delivery was complete, when it was obvious no one had shown up. I have a notification on my iPhone that my water was delivered 30 minutes ago. I'm staring at a bunch of empties that were neither collected nor replaced. And the agent says they can't ask the driver to come BACK to my house. So I call them, again. This time they tell me that my account is on a replacement service they no longer offer. So they now need a fixed number of bottles with every delivery. The burden is now shifted to me to increase or decrease the order every week. Oh, and they can't have anyone here for another week. No way, no more. My highest possible recommendation... to stay away.