I've had 0 problems with H2O Water Company delivering to my business. Their drivers are so nice and…read morewelcoming, and their delivery timing has always been impeccable. That is...until this week. My business was supposed to get a water delivery June 10th. By 4:30pm our water had not arrived, so I called, left a voicemail, and sent an email asking if something happened to our driver. June 11th. No reply so I called and after the third call FINALLY got a representative on the line. No apology, no nice conversation. Just: "our driver ran out of bottles. Your delivery will arrive June 12th." June 12th comes and goes, no delivery. June 13th (today) 2 phone calls and an email...and finally at 5:48pm (almost an hour AFTER my business closed) I receive the email below. If I had received ANY communication prior to this stating they were moving office, I would've completely understood. But considering it's like pulling teeth to try to get information out of this company, I'm really hoping my business doesn't cut ties with this company.

This business is just AWESOME to work with! They got me signed up fast, have reasonable prices, and…read moreare super easy to communicate with. They also have a nice service coverage area while I couldn't initially figure out if they could deliver to my home, a quick e-mail is all it took to find out more. Would absolutely recommend!

My family used to drink LOTS of individual bottles of water, but we got sick of hauling it from…read moreCostco and then having to deal with lots of empty plastic bottles. I looked into getting water delivered in jugs from Costco, but I didn't like the idea of being locked into a subscription plan for the water AND paying them a monthly fee to rent the water dispenser. I found Paradise Water and they've been great. I just send a text message when I'm running low, and they deliver exactly the jugs I need to my house. There's no subscription, so if we need more or less it's no problem. I ordered a Bottle Buddy water bottle stand from Amazon, which has been a great solution. It's cheaper, the water tastes good, AND it's more environmentally friendly.

This is the best water delivery service in the Bay Area. I started using this service in 2023 and…read moreJose is always friendly and responsive with every delivery. We've had Jose delivering our water since the beginning and he cares about his customers and delivers good quality water. Scheduling is a breeze with same day turnaround. This is hard to come by. We had one of the big corporations before and had to schedule weeks in advance, with zero communication, we had to go online to download the invoice, if we forgot then they'd mail the invoice with an automatic $20 charge for late payment, this is a crazy way of doing business. I'm so glad we found Paradise Water, they are exceptional both in service & their product.

I happened to be in the area and needed to refill my 3-gallon container. Since I was new to Water…read moreWorks, I inquired about the cost per gallon. "$0.50 per gallon," said one of the guys behind the counter. Cool! I filled my container. When I pulled out my phone to pay, he told me that it's $2 if I pay by credit card. Interesting! That's almost a 40% mark up per gallon, which he hadn't mentioned at. all. Even more interesting, a different water store that I frequent only charges an additional 6 cents if I pay by credit card instead of cash. ~ There, I pay $1.56 via credit card, instead of $1.50 in cash. No biggie.

The people in the business they are really kind and respectful they are professional people. Every…read moretime l go over there l am always thankful they are really nice people

Good place to get water. Very nice people that work here. They may or may not load the water into…read moreyour car. It depends on who is working. Prices are .50 for regular 1.00 for Dionized water 1.50 alkaline water. They don't have distilled water. I go to Water Springs in Santa Clara. A little cheaper and they will load the water into your car at no extra charge all the time.

Great friendly service, clean. They sell lottery tickets and Santa Cruz ice cream. Recommended.read more

This msg is to the owner…read more My family has been coming to your shop for over a decade. We are loyal longterm customers by definition, and I have always thought of you as a gentleman. Today, I came to fill my containers, when I was about to place them on to a cart, one of the two shaggy workers ordered me to put it on another empty one six inches away. I asked "what's the difference?" "Difference is I told you where to put it". The other shitty attitude worker was equally offensive. Both were Disrespectful, rude, unacceptable. I'm never coming back, despite I still have a card in your stack. I had zero attitude coming in, so it's them, and if this is how my experience is, no doubt they are alienating other customers as well. As a business owner myself, my feedback to you is my parting gift. Those two fools don't give a shit about your business, so you had better ...

Sawyer the owner is Great. I've known him for years. Been coming here for water for over 10 years…read more Some employees are friendly. But many I've met are grumpy. They recognize me- I've tried to chat but some just seem unhappy. Not sure I can come back. So sorry. Good luck.

We are so pleased with Water World after switching over from Ready Fresh/Primo Brands. They deliver…read morewhen they say they will, they have quick shady service, they respond via text immediately and are completely flexible throughout the process to switch over from another company.

Inquired through their website and heard back within an hour. They provided a quick quote and were…read morevery flexible when I asked to move my delivery up. My first delivery arrived fast, and their response time has been excellent. First impression is top-notch!

Great service. Glad it's here providing better water vs tap. Thank you for being here!read more

What? They offer alkaline water? That might seem pretty base-ic, but it's awesome. They refill…read morelarge water containers. And they're a UPS access point. Small shop that's very convenient for all your H2O needs! The last time we went the cashier was very personable and even provided us recommendation on face masks as his looked quite cool and comfortable. Highly recommend going here in the same complex as Khao Kang, Clocktower Coffee, etc.

Set up was super easy and fast and their deliveries have been ontime. The water itself is great…read more I appreciate that the delivery driver has called before each delivery to confirm how many bottles we need. Their office has gotten back to me quickly everytime I have had a question.

Recently switched to Water World. Set up was flawless. Today was our second delivery which had a…read moreslight delay. On a Tuesday morning, I texted that we had half a bottle left and got a reply that within 3 business days 6 new bottles would arrive. We ran out of water on Thursday and I texted to confirm delivery will be made. Received a text on Friday that the delivery was confirmed for Saturday morning. So, a little more than 3 days but otherwise happy and I just know now to make my request earlier.

Good customer service, reliable at last minute water request. Thank you for being so prompt and…read moreresponsive.

This water delivery service is a great gift to give to your friends! I didn't know what to gift my…read moresister last xmas. I wanted to get something actually worthwhile. So I selected this membership service. I pay like $40/month but i feel so good knowing my sister is getting like a constant xmas gift every month!! And its actually something her whole family is benefiting from! It is something they actually need and is good for their physical bodies. Great gift idea Helping out a friend with a new company so I may hit you up again for monthly reviews just different cities.

After years of service, I had the pleasure of meeting our delivery driver today. Thanks to my…read moreinteraction with Art, I will be continuing my service as I was on the verge of canceling. I understand that businesses experience operational issues; however, as a large, well established corporation, it is essential to remember that customer satisfaction is crucial to revenue generation. I am leaving a five star review solely based on my interaction with Art!

We've been using ReadyRefresh for water delivery since January 2025, and the experience has gone…read moredownhill quickly. Our pricing has increased significantly in just a short time. For example, our delivery used to be around $58, and now it's suddenly $74 with no clear explanation. Because of this, we decided to cancel the service, but that's where the real frustration started. The cancellation instructions on their website do not work, and there is no actual option to cancel the subscription online. We've called three different phone numbers trying to reach a live representative. Each time, their automated system takes us through multiple prompts, only to route us to a satisfaction survey instead of connecting us to an agent or giving us a cancellation option. At this point, it feels intentionally difficult to cancel, which is extremely frustrating and unprofessional. Customers should not have to jump through hoops just to stop a service they no longer want, especially after sudden price increases. If someone from ReadyRefresh or Primo is monitoring reviews, please contact us so we can finally cancel this account.