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    Waterfall Crossing Homeowners Association

    3.0 (2 reviews)

    Services - Waterfall Crossing Homeowners Association

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    19 years ago

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    15 years ago

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    FirstKey Homes - This is what the home looked like upon our arrival from another state! The horror and nobody to help us!

    FirstKey Homes

    (274 reviews)

    Eric Osby was great! He came out and fixed a clog in my AC's primary drip line and was extremely…read moreknowledgeable about his work. What I appreciated most was that he took the time to stay, test everything, and make sure the problem was actually fixed before leaving. FirstKey should definitely hire more people like Eric--people who truly understand their trade, take pride in their work, and care about doing the job correctly the first time. Great experience all around!

    update for my last review Still fighting for a refund for…read morethe application, under Texas housing code, CH301 specifies that a homeowner or leasing company cannot ask for DNA, braid information or deny any application that has to do with a psychiatric or mental service Animal After my fiancé called last week if not longer ago and was asking about our refund and was told it's with the team for the refund status as they are reviewing the call, logs with the supervisors have already done three times. I called back today and got the same response that is it with the team that handles the refunds and that they are having to review the audio from the phone calls to Dee if it is their fault or not what the supervisor has confirmed multiple times meanwhile over two weeks later the same guy answers the phone who is still fighting me that I didn't get approved and that if we want to switch the application to a different house to attempt that we still have to go to a vet to get his DNA or to prove his breed to FirstKey so within total it is took over three weeks to get screwed over review multiple phone calls which have been reviewed by supervisors well over three times with no phone calls back about the situation and anytime I call just a 15 minute argument and these people at an Indian call Center talking over me and being disrespectful telling me that I need to upload his DNA and breed and instead of just answering a simple question of where is my refund at or what status is that in Every time I call it just makes me angry and my whole day gets ruined. I would almost think I'm being Pranked that this is a professional Indian call center that argues with you so people give their phone number to these people as a joke so they call them and just get spoken over disrespected and argued with every time you call this phone number

    Goodwin and Company - How HOA's operate

    Goodwin and Company

    (34 reviews)

    There was a man parking his Terminix vehicle at our house instead of his for TWO YEARS, walking on…read moreour lawn or just sitting in this ghastly silver and green vehicle for hours, able to see us at our dinner table, and they finally finally got him to move it. Two years, tons of emails, over 60 phone calls, pictures, and now he's back and I'm going to have to start this fight all over again. Two years of not calling me back, telling me they didn't have my emails or pictures, and even once me running behind their compliance car to try to have a talk and witness. (I was seen and they drove off leaving me huffing and puffing in the street by the way. ) I want to move.

    Unfortunately, I would not recommend this company. Before buying your home, please check to see…read morewhat HOA your community is under. There is a lot of hidden fees and extra burden of costs that should never occur. They are always courteous and respond, but without any kind of realistic expectations or communication, it makes it very frustrating to live in a community that does not value its residents. I have lived in my current community for six years and never had any real issues until this last year where they have find me $100 in weeds even though it has been taken care of there is a six month period. Where they can give you a second violation, which you encourage a $25 fee for. And if you're like me and out of town, then you reserve a third notification and a very quick turnaround time that turns into a $75 fee. You communicate back-and-forth through an app. The lack of community and working together is very evident. Please do your research before moving into a community governed by this HOA.

    Waterfall Crossing Homeowners Association - realestatesvcs - Updated August 2026

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