Mediocre equipment and horrible attitude combined for a horrendous customer service experience. After driving through a mud puddle, I decided to run my truck through the car wash. Immediately after my $12 car wash, I noticed some residual splatters of mud and asked if I could give them a spray with the pressure washer to remove. The first thing out of the employee's mouth was, "that's not mud". I swiped my finger over a spot of mud and told him that I'm not going to have a debate over mud. I got back into my truck and drove off.
It should be noted that the employee was on his cell phone for the duration of my visit, which surely contributed to his half-ass job pre-washing the truck with the pressure sprayer.
Think about the amount of money invested by the owner of this business only to have it pissed away by a poor employee. read more