After 3 years of working with out local fertility doctor I was told IVF was our only hope. We…read moreresearched all the IVF centers in New England and decided to put our trust in the hands of Boston IVF. We first met with Donna Quickly followed by Dr Alan Penzias. After he looked at my past medical records ( PCOS, hypothyroidism, complex hyperplasia with atypia, hashimotos, and hormone imbalance) he still thought he could help! We drove 3 hours to the Waltham center had our first retrieval even got super lucky to have dr Penzias do the retrieval! All the nurses were fabulous! Unfortunately 3 days later we got a call none of our 18 eggs fertilized correctly, the eggs broke down and allowed several sperm in each egg. I was sure all hope was gone. I was crushed. The heartache was more then I thought I could bare. To add salt to my wound I was going to have a follow up call with Dr Penzias. How would I survive this call? Should I not answer? Make my husband take it? Maybe I would die of a broken heart before he had time to call! Well 3 days later at 1 the phone rung, box of tissues in hand I answered. It was Dr Penzias, but he said this was not the end!!!! There was another medicine to add!!!! It should make the outer shell of my eggs stronger! Did you hear that??? Hope!!! Well that's in feb we drove back to Waltham and did our 2nd fresh cycle, 3 days later we transferred 2 beautiful babies and on march 17 the most beautiful sound I ever heard my little baby's heart beat of 147bpm. I delivered a beautiful baby girl who is now 7. Dr Penzias will never know what he did for my family! It's way more then just his job! Even 7 years later he still recognized me!

I came to Boston IVF with high hopes and a need for compassionate, patient-centered care. I…read morespecifically chose Dr. Nesbit because she expressed genuine concern over how often patients--especially women--aren't heard. She promised to listen and support me throughout the process. That promise was broken. From the beginning, it was clear that my concerns were only taken seriously when voiced by my husband. As the patient, I was routinely dismissed or talked over, while my husband was treated as the authority--even when repeating what I had just said. It was humiliating and invalidating. Things came to a head when a nurse repeatedly called me by the wrong name. I corrected her multiple times, and when I finally showed understandable frustration, I was treated as the problem. No apology, just defensiveness. Then, during a follow-up, Dr. Nesbit herself referred to me using that same wrong name. That moment broke whatever trust I had left. The doctor I had chosen for her empathy didn't even know who I was. I also brought up documented efforts I had made--messages and attempts to clarify care that were ignored across multiple departments. Dr. Nesbit seemed surprised, despite this being a repeated issue. My efforts to be proactive were simply brushed aside by staff, with zero accountability. This entire experience made me feel invisible, silenced, and deeply disrespected. For a place that claims to support women through one of the most vulnerable times in their lives, the disconnect between that promise and my reality was staggering. If you want to be truly seen, heard, and cared for as a patient, I would strongly urge you to look elsewhere