Hello I wanted to inform about terrible customer service at Waterworks Park. We booked a party there for this Thursday June 24 and spent a few hundred dollars doing so. They just called us saying there was a "computer glitch" and the park is actually closed that day. We had invited and paid for about 25 guests to be there. It's 2 days before hand! Apparently it's closed to the public this Thursday and the public should know!! They said they had over 100 people to call!!!! When the employee Rebecca called me to get my credit card number for reimbursement she left a voicemail laughing about it! Such poor customer service!!! I personally don't find it funny!! It's a little girls birthday and how many other little kids hearts are they breaking! They were completely unsympathetic excepting US to feel sorry for their malfunction. Absolutely TERRIBLE customer service!!!! Families should be ware of a place that cares so little! read more

It's the beginning of the season umbrellas are broke, tables & chairs have black crap all over them from last year and several of the workers including (especially) management are pretty condescending to people. Plus, they're only open until 6 so....it's disappointing considering the prices they charge. read more

If I had had a baby pool and a hose my kids would have been entertained but we were on a road trip and needed something to break up i5 so we promised them a waterpark. First off they charge for everyone even if you aren't going to be in the water at all. Then they tried to charge my daughter the over 48" rate tho she isn't. We needed another staff person to offer a second opinion. Then they told us that the only food allowed in is gerber baby food products so I had to throw out my baby's Cheerios. Seriously? only gerber?? do they have a deal with them or something? No water bottles or any food allowed so you have to buy their food and water, and then they nickel and dime you again if you want to use a water ring that seats two or three people. For the $70 we spent I was expecting them not to charge for every little thing like that. It's tacky and for sure I won't be visiting again. I'd rather go to target and get that baby pool. read more

I would go to waterworks allot during the summers and always loved it and had so much fun but this year was different There water was disgusting it doesnt get skimmed because everytime i went there was so much crap (bandaids hair dirt leaves earings etc) the managers are rude all there stuff is over priced staff is not trained properly. Not worth it. Aquatic center is better and its 20 something dollars a day to wait in long lines in the hot summer and the water isnt cold its warm i get that the sun warms it up but isnt a waterpark suppose to cool you off Kids are rough so my time is the lazy lagoon isnt so relaxing iget shoved around splashed its very very croweded and un comfortable. read more

Came here with my best friend today (: we had so much fun. This is one of my favorite places to go this summer. My favorite ride is the Cyclone..it makes me scream so loud every time..it never gets old. I even went on the Avalanch and it about scared the holy macaroni out of me haha. The employees and lifeguards are super friendly..and the snow cones are the bomb (: I love coming here. read more

Don't do it! If you've been to water parks in Tacoma, Boise or Boulder Beach you will be VERY disappointed. We were there for half and hour and left, $40 down the drain. And the office manager refused any part of a refund. I'm not sure they even have the approved inner tubes for the avalanche! read more

This waterpark was borderline filthy. I understand waterparks can be kind of dirty but I was really suprised today on our short visit. The toddler area slides were covered in what looked to be years of built up dirt. Being the beginning of the season I would have expected at least clean slides and walkways. The landing pads for the kids slides were cracked and appeared moldy. The sitting areas were trashed with broken chairs that were falling apart and littered with food. There was food on the ground on many of the relaxation areas and in the common walkways. The floating river was pretty much unuseable. Stuff floating everywhere with dingy murky water. I was truly suprised to see the unbelievable condition of this place. Huge dissapointment. Staff was friendly hence the two stars. read more

I have not been to this park since I was 16 and worked there. Went last night with my husband and our 1 year old twins an another couple with a young child. We went from 3-6pm during twilight hours which made each adult admission only $12 instead of almost $20 and the kids were all free. Because it was a cool day, the park was pretty empty and we never waited more than 3 minutes for any ride. I found the park to be very clean and the fact that there is free ice water available to anyone was really nice. We will try to go back once more this summer for twilight hours again. read more

The park itself can be fun. Keep an eye on your little ones (the life guards won't save them or you) and be prepared to pay waaay more than you should. The staff is awful! They actually tried to kick me off a ride because they thought I was pregnant. I'm 146 lbs and 5'6" and I'm in excellent shape. I know I'm no anorexic string bean, but seriously. That was ridiculous. And beyond rude. The female staff was nice, but there's not many of those. And they don't even let you bring in water or a bottle with breast milk(we has a baby with our party list). And they search your bags which is understandable unless you're a huge group of kids for a birthday party. They didn't even let is bring a birthday cake in! Seriously that place needs some management. The male staff that wasn't asking of I was pregnant, was hitting on me in a weird creepy way. I wouldn't recommend this place at all. read more

We went on a Tuesday so it was not busy, like their website stated, so that was very nice. There was plenty of shade to rest between slides. The kids had a great time and line wait times were tolerable for a 4 and 6 year old. The only reason I gave it four stars is I wish they let people bring in their own food, for people with dietary restrictions. read more

Had a fab time all day long until the very end when I had to actually interact with an employee. SO rude and got the impression she just thought she was hot *hit. It was the end of an exhausting day and we were standing in line to get our deposit back for the raft we had rented. The woman behind the counter kept screaming at everyone to get out of line if you are just waiting with a friend. My husband tore off his bracelet and handed it to me to wait in line so he could make room for others in line. When my turn in line finally came up she refused to give us a refund because the bracelet was torn off. SERIOUSLY?!?!? I just waited in line for 20 minutes, adhered to her ridiculous rules and then she refused to refund my $???? read more

A summer must if you have kiddos. We went at least 3 times a week. We have never had a problem. We tend to go in the evenings when it's less crowded. We mainly stay in the kiddie area. I do wish that sometimes more staff was in the area. When it's really really busy they do but when it's only 1 person it's so hard for them to watch the water, watch the kids running up to the slides and monitoring that they don't fall while standing on the kiddie water slide. Going for the day is to expensive, getting a pass is worth it even if you go just a couple times. They have specials when you buy your pass off season (plus you get a free ticket per pass) and seniors get a great discount pass. We have never bought food at the snack bar but we loved getting a double scoop of ice cream. read more

We have enjoyed Water Works as season pass guests for three years. It is great for little ones and the majority of the life guards are VERY good especially in the children's area. We have only had one instance where a life guard basically ignored the children as they smashed into each other down the flume. I took over monitoring the flume at that point when the LG said, "kids don't listen" & "I'm a LG not a babysitter." He was disengaged. I reported him to the office and they were on it. But PLEASE know that Water Works is a GREAT spot and has top quality LGs. We LOVE them and love how hard they work to guarantee a great and safe time for all. read more

Great place, tons of fun! Love taking the children to cool off and have a blast. If you have never been, go it is well worth it.

We drove all the way from Oregon to go to the twilight session. Closed everything at 5:35. Just a tip. It's not worth the money dude!

Super disappointed will no longer support waterworks they cancelled a contracted party after it was paid in full. Used to look forward to going with the kids but never again. read more

Have to pay full price just to get in and watch your kids This place is an absolute ripoff!!! Foods overpriced if you want to feed your kids here better take out a loan Want to rent a tube for your kids that's even more money Place is a joke!! Wanna throw away a ton of money go to water works read more

This park leaves a lot to be desired size wise but, makes up for that with loads of fun and very accessible slides.

Kind of fun and kind of expensive. Not really worth the money. Be prepared to pay for pretty much anything you set your eyes on. Very dirty pools, bathrooms, and showers not to mention broken. read more

I've been going to Water Works for 9 years. I really do love it, but today was different. The food gave my friend a horrible stomach ache and while I was in the Cyclone, our tube tipped over and I hit my head VERY hard on the ride. They need to fix this because I never want to go on the Cyclone again. But other than that, it's super fun. Just DONT go on the Cyclone read more

About eight different fun slides match all abilities. It's not true that you have to rent tubes; single ones are free. Bathrooms are ok. Our family had a great time and the cheaper last three hours were enough for us. Everything felt safe and fun. It's true though that they do not close at 6:00 as stated. Things start shutting down at 5:30. They even set their clocks ahead about 10 minutes. Really? I mean, isn't that for fooling small children? If a store closes at 6:00 I expect the doors open and clerks ready at 5:55. It's cool to close at 5:30, but then post that time and keep the clocks real. read more

Had a blast here today and enjoyed the upgrade last year with the wave pool. My kids want to come just to play in the wave pool itself, burning calories, staying off video games, keeping cool, what more could you ask for? The staff are always super friendly. Last year they helped out with a little mistake they made and talked to my daughter as she had issues trusting her dad (my ex) and thought he lied about buying her season passes. The manager took time out of her busy day running the park to make sure my daughter knew that it was the parks mistake and her dad did in fact buy her and her brother season passes. I will forever be greatful for that! read more

I went there yesterday with my girlfriend and kid. Before going I researched the park and no where did it show you had to rent tubes. We could not ride any of the rides due to not having tubes. We waited for tubes for 4 hours and nothing. We were forced to limited rides for a ridiculous price. Then they had a code red but failed to let people know how long the rides would be closed. I will not go back since I from Chico and can go to the river for free. I think the establishment is poorly managed from the cafe that would not let me upgrade my soda even though I was willing to pay extra to the functionality in general. read more

We love this family park. They play appropriate music for family, very attentive staff, and great employees.

Bathrooms are sooooo gross! You have to rent tubes in order to ride most of the slides, and even though I paid for double tubes, they didn't have any to give us for most of the day, so I kept having to go back, wait in line, and then check again, and again, and again!!! There aren't enough places to sit, certainly not much that has shade! read more

Super fun! Lots of different slides and pools to chose from. Many people complain about the line, but you can put sun lotion on during that time or get a season pass to go in shorter line. Cleanliness is better than aquatic center by far! They have lots of shaded eating areas and tables that are located near little kid playground which consists of many fun slides and a sprinkle pool, so you can watch your kid while you eat. A fun place to go to in summer! read more

I was R O B B E D 50 dollars. i wanted the "water works park" in Denton, Texas but i ended up on the wrong website to a completely unaffiliated water park in C A L I F O R N I A. and even worse no where on that clunky designed website did it say it is in California. it is buried in the "history" page, and also in the contact us page. i even searched in Google for water park in Denton and this website showed up instead. i tried to sign into my account to get a refund, which did not work. this is very sneaky and deceptive. their name needs to be changed to redding water works park, instead of just "Water Works Park." UPDATE: Refund successful. And your response does not understand the situation. Put Your Location Clearly On The Front Page Of Your Website. read more

DON'T WASTE YOUR MONEY OR TIME. Rent a hotel with a nice pool instead. Not enough for our 4 and 6 year old. And we set our rented tub down for lunch and it was STOLEN. With no way to get it back or track it our older kids were out of luck. Food was ok. Concession staff was friendly. Park was seriously in dis repair. Wonderd why there was so many warnings posted. Cause there were so many places to hurt yourself. All 4 of my children had chunks of skin missing from their feet from swiming the lagoon. Really. And I personally saw 2 different children get cuts on their legs. There website is out of date and needs to tell people they shouldn't bring water to the gate and that there is really not much for small children. heart breaking to the kids. we should have gone to the bigger park farther away. read more

It's ok, for Redding $60 for a season pass is worth it for summer. It's Redding's take on a water park so you can't have high expectations. I wouldn't rent a tent or anything. Food was gross and overpriced and you can't bring in your own. But to burn a few hours of summertime blues it works read more

Love this water park. The new owners have done a great job by bringing in the cabana rentals & adding more fun water additions to the baby pool area. Fun for the whole family read more

Our family went to Waterworks Park for a private party and the water was disgusting, it had hair and multiple band aids and debri floating throughout. We witnessed the lifeguard (so to speak) spit his chew into the water of the Avalanche. This place is a breeding ground for contracting an infection. Ewwwww read more

We had just come from the crowds of Roseville, and this was a welcome surprise for my mother and my 8 year old son. Nana found a ride she enjoyed, and the lines were short. The life guards and workers were very friendly and courteous. A very fun time for our family. We also had burgers and fries which were generous and tasty. Thank you. read more

This place is a complete ripoff don't waste your money here not unless you want to pay $20 to get in, and $10 a meal the water is fine and the staff is friendly but the only way to get a good deal is to get a season pass read more

As season pass holders for 3 summers, we are regular visitors. Our first visit this season was disappointing. Just 45 minutes after opening, the restrooms were in really bad shape, to the point where I had to wonder if they had not been cleaned from the previous day. Three of the attractions were closed (Cyclone, one big slide and the swimming pool). This visit was the first time my son was tall enough to ride the big slides, which he enjoyed all morning. Then around 2pm, he was suddenly told he was too small and was not allowed on the slides. He was disappointed to say the least. Many of the chairs and umbrellas are broken and need to be repaired or replaced. I hope management can put some extra resources toward basic cleanliness and maintenance issues. And if a kid is tall enough to ride, they need to be allowed to ride. All day. (Maybe a wristband for those that are just barely there to avoid big disappointments like we experienced?!) Pull it together, Waterworks! We expect better when it comes to cleanliness and customer service. read more

Great slides! Perfect place to go in the Redding heat. Always fun!

We bought season passes here this year instead of the Aquatic Center, which I will never make that mistake again, EVER. I am appalled at how filthy the entire park is. I am appalled at how rude the staff is. It is insulting to me that 1) they search your bag before you enter and will take away empty/ near empty water bottles. 2) they claim that you can bring in Gerber Baby snacks, but they are so high on a power trip that they had the nerve to OPEN my baby's snack containers and get their dirty hands all over his food. The food is incredibly overpriced. $5 for a snowcone for crying out loud. I will never again buy a pass, not go to this place again. I will take the time to take my kids to a nice water park in Sacramento or Concord. If they had any customer appreciation they would at least offer a 10% discount to pass holders. I get the impression that they feel like you should be glad that they have this crappy water park to come to. Don't waste your time. It says alot about an establishment that there isn't a single good review. read more

My kids will have fun if water is involved. Be forewarned, if you have a kid under 48", your options will be very limited unless you rent a double raft for an additional $8. We were "patted down" upon entry, lest we be armed with food or water bottles. If you can overlook these things, the park can be lots of fun. We stayed about two hours and that was about the right amount of time. This was our kids first water park experience and they had a blast. read more

Always such a great time! I'm excited for the expansion. We took my little 7 year old brother and he had the time of his life. The life guards seem very alert and on top of things. Definitely a fun summer attraction for Northern California/Southern Oregon. read more

Super disappointed we drove 3 hours after reserving a cabana online because it was going to be 106 that day and we had our 88 year old grandma traveling with us. When we arrive I tell them I have a reservation for a cabana, turns out they cannot find us. I pull up my confirmation and Somehow the reservation online reserved us for 1995. It's 2016 how can you backdate to 1995. How is that even possible? I double triple checked my date when selecting online. They obviously need to update their website. They offered to call us if a cabana became available or someone cancelled. But they didn't. We stayed almost until closing and noticed a cabana that hadn't been used all day. Did we get a phone call? No. Would not recommend, it was way over crowded and they should have offered to let a couple of us in for free for there website reservation malfunction. read more

DOES NOT DESERVE ONE STAR. I buy season passes every year for my family of 5. With each season pass bought they give you 1 free day pass for friends and family. When I picked up my season passes this year I didn't get my free day passes. I realized it when a friend of mine came over and I offered 2 to her. Anyone who knows me knows I am a very honest and organized person if I got the passes they would have been in my wallet with our season passes. If you have ever gotten season passes from here you know it's utter chaos. I called Waterworks and after being passed to 4 different people the general manager got in the phone. She treats me like I am some dirt bag trying to extra passes. Will NOT be buying season passes again ever. Even with season passes we spend over $50 a visit on renting tubes, food, drinks etc. Waterworks Park doesn't care I am just a peon who they think is trying to get something for free. read more