Yes we get season passes every year, mainly because it's the only game in town and they know it. They pretend to give you value for your $, but always come up short. Previous reviews are absolutely correct. They do set their main Pepsi clock ahead by 10-15 min and they do start to close early. People paid their hard earned money to enjoy their full day and they cut them short. I pointed out that they are closing early and the teenage wannabe lifeguard wanted to argue and get in my face. He almost got throat punched, if it wasn't for the few remaining kids in the area. The park is in poor condition, ants everywhere, the rapid rides rubber is poorly maintained and the rides are stale and old. The water slides are poorly maintained at the top and have never worked correctly, the finally just painted over the down flow water tubes. The brick work at the top of the rapid ride is crumbling fast. One of the grossest things is the main pool. The water level is below the filters so no actual filtering is being done. I pointed it out to the life guard and they just said oh well it's not my job. Just disgusting. Teach your employees to properly que rides and keep things moving and they might have some tiny bit of an enjoyable experience instead of waiting in line all day. The only thing that keeps them going is the fact they are really the only game in town. Many people have gone to the aquatic park and just given up and gone to Whiskeytown. I have a young child who doesn't care about, ants, used band aids, giant hair clumps, ripped rubber on the slide and slow lines. The rubber in the Mole Hole is beyond a joke. Spend some money and fix it. He can can be oblivious to all that for about one more season. My 15 and 16 yo olds would not be caught dead in that park. The main reason I am complaining is the season pass price for people under 48". Yes we've been repeatedly told it is a State Regulation. Tell that to someone who is 47" and can swim like Micheal Phelps, yet you let them go down the Rapid ride which is 10 times more violent than the puny water slides. You need to have 2 season ticket prices for people who are under 48" tall. They are not allowed to ride all the rides, you should not be allowed to collect full admission. Yes we do get season passes for me and my son, but not the older kids, we go just enough to feel we get a value for our money. We don't pay for the overpriced food, and we don't stay long enough until you are waiting 30 mins until you can go on the Cyclone. You can only fool kids long enough until they eventually say this place is a dump and a ripoff. If the kids can demonstrate they can safely swim and handle the slides let them ride, otherwise offer a discounted season pass. There has been rumors of a wave pool and other slides, but still nothing of greatness that makes this park stand out. As a season pass holder, we get their early and leave by 1 or so before the Oregon masses arrive. If Medford opened a water park this place would die a quick death. Many locals make the trip to other water parks in Roseville and the Cal Expo park. The cleanliness and overall condition of the park is barely worth the season pass. If I had to pay the daily rate, I would skip it. There are far better and cost effective things to do. I know that is hard to tell a 4 year old who doesn't understand. They need to update the park, put a damn net in the lazy lagoon at night to catch all the hair and used band aides, add additional rides to disperse the crowds would be a step in the right direction. Bulldoze the bathrooms and start fresh would be a good option too. Like I said once my 5 year old says this place is a dump and comes to the realization, we won't be back.. read more

From a parent and long time scout leader perspective, here's the lowdown. The ups. The park is small but the slides are fun. Kids through high school age can have "fun" if fun means water park vs. no water park. The lazy lagoon is fun to float in and hang out on a hot day. Sadly, kids running into people don't get told to get out of the water so watch for rude children flying towards your face or attempting to drown your small child. If you can be on the defense on a busy day, it's not horrible. The downfalls? Pull up a chair. The park staff is rude. The bathrooms are filthy. They search your bags (no water or even babyfood can be brought in). The price is beyond ridiculous. Honestly, for what you get, it should cost $12 TOPS to get in. It used to be $13 and somehow has jumped to $20. It would be cool if the higher price meant some upgrades and staff members that didn't appear to absolutely hate their jobs. Of probably 15+ times we've visited over the years, I can't recall a visit where we didn't have to shrug off something rude happening to us. Also, if you're assaulted by a rude or drunk person, the staff won't really do anything. It's basically like a redneck free-for-all and everyone seems angry because they have to guard their $8 rental tube (on TOP of the $20 you paid to get in) and because they're dehydrated and grumpy from having their water bottles confiscated. The real icing on the cake is that the park folks don't give a damn. You complain and they say they're sorry. They know people will bring their kids in a pinch. And they don't really care if they're a place that people compliment or spread the word about how nice they are. Go or don't go. They don't care one bit. PROS: Close to home place for kids to ride slides and spend time with friends. CONS: Rude, teenage staff. Filthy bathrooms. Overpriced tickets. Zero crowd control or process to complain about bad experiences. No concern about unhappy customers. Add-on costs to fully use most of the park. read more

I haven't been to this park since I was about 8 or 9 years old and I am now 25... never in my life have I ever been more disappointed in wanting to relive a fun childhood experience. The staff was beyond rude and the fact you have to pay for literally EVERY little thing down to the tubes is wild. I've NEVER had to pay for tubes at any other park let alone this one. Then it's OUR responsibility to keep track of them like little things can't happen. Gift shop staff was beyond rude. I mistakenly through away a cup of water and proceeded to apologize being funny to staff that I was " slow" today and I just got a rude " yeah" in return. Now that may seem like nothing but to me that was extremely rude and unprofessional. The attitude is disgusting. Not only that but same girl in the end yelled at me and my bf when we were just simply trying to return the locker key we rented and then when she realized we had the key she immediately dropped her attitude from screaming " we are closed" to " oh just put it here honey" . ABSOLUTELY DISGUSTING. read more

Coming from the east coast, my son and I have been to some great water parks. This summer we headed to the west coast and went to Waterworks. Firstly I have to say that the staff at this park was amazing! They were patient and kind to even the most unruly of children while providing a safe environment. I couldn't get over how many staff were around keeping the park safe, lifeguards even intervening with teenagers bullying!. After a wonderful day, I found that I had lost my necklace. A tiny treasure that meant a lot to me. The staff and supervisors helped me to search although I was unable to find it. Two weeks later, the staff called me to let me know they had found my necklace and sent it to me via mail! In my experience you would not get this kind of service at a larger park. Waterworks has top notch rides, less waiting and an awesome staff!! Not to mention one of the scariest water or non-water rides in the country, The Avalanche. Head to Redding! Bring your bathing suit! Go to Waterworks!! read more

This place is such a disappointment! I have a disabled little boy that I purchased season passes for the past three summers. This area doesn't offer much. With COVID-19 we expected the park to be sanitized this year at the very least. The prices ridiculous and the quality is extremely poor. The slides are falling apart, the wave pool and lazy river are freezing cold and dirty. The staff are rude teenagers that are poorly trained with bad attitudes. My son is small for his age and gets bullied by unsupervised children. If I could give them negative stars I would. We went there on opening day the wave pool and lazy river were dirty and leaves all in the water. Very unsanitary the untrained teenager working window couldn't even figure out how to get us season passes. The prices went up and service went down. Do not take your children there very unsatisfactory and unsanitary. read more

Parents beware! I have a friend who's young daughter was almost abducted by a pedophile from this park. He followed them all day and waited at the bottom of rides to try to catch her alone. The waterworks staff did nothing to stop this. The park is understaffed and undertrained and are not equipped to keep kids safe. The park lets anyone in, doesn't matter if it's a man on his own without any kids, that's fine by them. There is no security patrolling the premises. Sadly, this is not an isolated incident and I have heard of many stories similar to this happening at waterworks. Parents, please, please beware of this and keep your kids safe. Keep an eye out for anyone suspicious and report it to the police immediately. Waterworks, you need to do a better job of creating a safe enviroment where kids can come swim without risking being abused and or abducted by pedophiles. read more

Despite some of the other reviews, we had a great time last weekend at the Waterworks Park. Yes, they don't let you bring food or drinks in the Park. We packed a cooler with food and drinks and left it in an ice chest in the car, and made a few trips to the car throughout the day, no big deal. We did treat the kids to ice cream and some hot food. It was good, and not that pricey. The staff was friendly. We stayed from 10:00 to 6:00 and had a lot of fun. They have plenty of big tent covers to shade the tables. If you go there expecting to see a big Sacramento-like water park you may be dissapointed. We travel to Redding every summer mainly to hit this small water park, and have enjoyed every visit. read more

I saw a staff member discriminate against little kids with celiacs disease today, they denied them entry because they had their own unopened, packaged food. I watched their guardian argue with the staff, the staff did not allow her to see the manager and didn't tell her their names. What a sh*tty business with terrible staff, we left when we saw what was happening. Will never come back here, and will be sure to share the story with everyone we know. If I were the family I'd sue the hell out of them, they're violating laws. read more

Today we had, lightning and thunder, had to get out of the pool twice, no refunds, some family drove from Oregon to come! Pool was full of band aids and nasty hair floating in it! We rented a cabana, had a great gal taking care of us! read more

Love this place! Kids and I get season passes every year and go at least once a week!!!

Love this place good place to bring your family and have fun.

Water works park is so much fun I love this place