On the evening of 9/5/14 my boyfriend and I decided to attend an adult only party held at Water Works Park (that was advertised on the radio). What a mistake that was. Just like many others had stated, this place is run by a bunch of rude young adults acting like teenager and a totally drunk general manager (Rebecca Ortiz) that not only parties and drinks while on duty but, has zero customer service skills. I have no idea why you Melissa have this person as a manager, after all of the complaints in this site, haven't you gotten the hint....Let me say it to you once again. Get a new manager.!
Maybe if I tell you how she treated us while we visited your park you may be willing to do something about it.
The DJ announced a bikini swap/ swim contest. The prize for the winning couple was $1,000 plus two season passes.. He announced the prize over and over again for a total of twelve times. During his announcement managers and staff were in plain site and this woman Rebecca Ortiz was even dancing on the dance floor, only a couple of feet away from where the prize was being announced. When all the competing couples where in the water and the staff was giving the competitors instructions, the DJ announced the $1000 prize two more times and the bikini swap/ swim contest began. My boyfriend and I were the winners. Many of the participants and other park guest congratulated us for winning the $1,000 prize. Rebecca Ortiz congratulated us as well and even took pictures of us with her cell phone, When I asked her where do I go claim my prize, she ignored me and turned her back on me. Finally, Rebecca told me to go to the office. At the office the lady called a different staff member to come and give me the money while another staff member asked me "so, what did you think you won?" I responded $1,000 and two season passes. He laughed. A pregnant blond lady gave us two season passes and said "sorry we did not tell the DJ to offer $1,000 as a prize. I asked to speak to the general manager but, she was nowhere to be found. I went to the DJ and I said "what's up? You announced a prize for $1,000 and the park only gave me two season passes. He said that he was sorry and if he had the money he will give it to me but, he just announced what this lady told him (pointing at Rebecca Ortiz). He said he will speak to her in my behalf. As he went to speak to her I asked a staff member, who was the manager, and she pointed to the lady that the DJ was speaking with. Soon after the DJ returned and apologized once more but said that there was a mistake. He was only doing what some other girl told him ( he changed his story at this point and could not identify the girl that approved the $1,000 prize by name nor by site. I felt I should personally speak to the manager. When I approached her she was two feet away from the music speaker. I introduced myself and asked her if we could go to a quiet place like her office to speak about this matter and she refused. I asked how is it possible to promise something and not follow through and her response was "I never approved that, take it up with the DJ. And if you don't like it you can get the fuck out of here". And she proceeded to call security. Not only Water Works Park didn't follow through with the promised $,1000 prized announced several times by the DJ. right in front of staff and Manager Rebeca Ortiz but, she immediately became defensive,, vulgar and aggressive. I was only asking them to follow through with what they promised but, it was obvious at this point, that she had zero intention to listen to my complaint and told me to go fuck myself. What a way to treat paying customers. She had no clue on how to deal with this situation so she automatically resourced to bullying practices by calling security on us. It was totally uncalled for, we were not being disrespectful in anyway, all we were asking her is to honor the prize the park advertised....at the very minimum come up with some friendly compromised. Needless to say,I will never return to this place unless you take the necessary steps to make it a safe and friendly place to visit and be willing to do the right thing for myself and others that have been victimized at your place. This place is full of bait and switch tactics. like, "no host bar" but, they still charge for drinks and bogus prizes that they are not willing to honor at the end. Melissa, I will gladly speak to you if you want to speak with me about this matter and clear your already shady reputation of your establishment. 2.5 stars out of five...I think you can do better than that. Start by getting rid off your manager as others have already mentioned, she is clueless and a real BITCH. I will definitely report your establishment to the Better Business Bureau. read more