Five stars for Watkins Floor Covering! Tresa and Donnie were awesome and the installers were the nicest two gentleman who did great work! This is the third time my family has used Watkins. Always a success! read more

Wouldn't even recommend this to my worst enemy. Shocking that I paid 7k for floors that came apart in less than 2 years. Not to mention they left a hole in the sub flooring and covered it with vinyl. This lead to black mold throughout our house with our 2 new babies. They refused to pay to fix it. It was thousands in damage and we were miss placed for months. When they did come to replace a small portion (not all that was damaged) they used super glue and brad nails to keep the floor from cupping to not have to replace nor did they level off the redone sub flooring. A truly negative life experience, especially for a young military family. read more

Don't hire them! It took several months from start to finish for the workers to complete the project. The staff was rude, often unprepared, disorganized, and unprofessional. Three different times they forgot to show up. Twice, they brought the wrong material. Also, my carpet is unraveling because they cut it and didn't secure it. I am a huge fan of leaving good reviews and I rarely ever leave bad ones, but I wouldn't tell my worst enemy to use this company. The project is "sorta" done and I HATE the finished product. Edit to update. You knew exactly who was posting because you immediately contacted my husband. He explained why I left the review and you offered no solutions except to blame Covid. My review stands. I love supporting good small businesses, but I would not recommend this one. read more

Update*** I called person who left me message here for me to call back. I left a message and still no respond from them. I just called and again left a message. The floor have gotten worse since then. Not sure what's taken them so long. Watkins claimed they would make it right yet they have not answer my calls. I will post more photos from my floors, taken just now. Since my first post the manager Gary has come to fix the openings shown in the photos posted. He was very attentive and did let me know if there was another issue to contact him. This is what I call customer service. I did noticed some more crevices here and there which led me to believe that the problem might be a manufacture problem. Seen the comment left by the business confirms my suspicion. They are going to reach out to the manufacturer and they want me to call them. read more

Watkins Floor Covering - Not liking this at all. - Carpet Cleaning Near Me - Jacksonville, North Carolina

See all

You are very misinformed Donnie. Everything you mentioned happened in my living room and not the kitchen. I have no problem with the living room now. The only problem I had with the kitchen is the missed places with the stain and then being sanded and never fixed correctly. I never called him to come back to finish the floor before it was dry. I only called because he said to leave the door opened so it would dry and rain and leaves were coming in. (This all happened in the living room) I had a chance to fix the floor by another person but he said he didn't want to cause a problem with him getting more jobs from you so would t even give me a price. I would think you would want it fixed right. read more

I'm new to the area and had to renovate a house I hastily purchased. I'm so happy I found Kathleen at Watkins Flooring. She helped me through every selection and every glitch I encountered. The owner was also the best at working with me on whatever I needed. I love my new hardwood floors and tile bathrooms. They really transformed my house and I'm so proud and thrilled with everything they did. Thank you, Kathleen, and Watkins Flooring. You all are the best! read more

Was on the search for flooring. Came in, was able to bring full size samples home, which was wonderful. Finally found what we wanted. Waited and waited for a phone call to get an estimate. Never got one. Nice employees but no follow through. read more

It took them 5 months to finish that part, since June and their still working on the backsplash which was only 15 boxes!! If you have a year to spare hire these idiots. read more

Watkins Floor Covering does more than get the job well done. They followed up with a visit after our carpet was down to ensure a quality installation. They provided warranty information. Up front, they tracked down carpet sample choices beyond what they had in their large store selection. They listened to our needs, concerns, and desire for a quality installation on the best schedule for us. Details are important, and Watkins ensures that thresholds are the proper color and fit for carpets, as well as shoe mouldings that are a good match for hard flooring in a project they did a few years ago. We recommend Watkins for your needs in the Surf City and Topsail Island area. read more

Friendly and welcoming atmosphere, customer service is a top priority within their company. Pricing of material is very competitive and reasonable. Quick turn around from start to finish. read more

We tried to spend quite a bit of money with them. They seemed very interested in our project but then we never heard back from anyone. They were to order some samples and call to let us check them out but weeks then months went by And not so much as a phone call. Clearly we took our business elsewhere. read more

I recently had my floors replaced by Watkins. In the beginning we had some scheduling issues. In the end the owner made sure I was happy and that my floors were as expected. I would definitely use them again. Thanks to Damon, Clay, Ken, Kathleen, and Donnie. read more

Watkins flooring is phenomenal! My wife and I are building a custom home and Watkins Flooring installed the master shower wall and floor tiles. Every step of the way during the actual build, Theresa and Tom contacted us and asked lots of questions to ensure the shower tiles were installed exactly how we wanted. We were not sure on some of the shower layout and they were very patient with us as my wife and I talked to determine how we wanted the shower. Theresa and Tom even offered suggestions on what we can do with the tiles we were working with. That was going above and beyond just installing shower tiles. I can tell you that after looking at the shower after it was done that Tom paid attention to the slightest detail to make sure the shower looked perfect. All of the tiles and lines within the shower tiles matched up. He definitely takes pride in his craftsmanship. Theresa said he is one of the best and I can definitely see why. We were kept up to date on the latest progress daily and when you are building a house 400 miles away, it was greatly appreciated. Working with Watkins Flooring and Theresa and Tom have been the best experience in our new house construction. We will absolutely recommend them to anyone and will not hesitate to use them again in any future upgrades. read more

Watkins did a good job on my kitchen floor a couple years ago so I decided to call them again for 1 room that needs new carpet from after hurricane Florence that just hit our area, Sept '18. All the money that I've spent on recovering from this mess I was very upset to hear them tell me they needed 75% of the total cost UPFRONT! I was so surprised especially since I didn't have to put anything down when I got my floor done. This was a big red flag to me! I could see 20% or something but 75%?! I just had my roof done and it was over $7,000 and they didn't ask for anything upfront. I just had some sheetrock and painting work done by a small construction guy even and HE didn't need anything upfront either. Now this good sized company of Watkins now needs almost the whole thing paid upfront? No way! They might be about to bankrupt or something I don't know & trying to get all the money they can & leave me hanging. Too scary for me. I've made 3 other calls, got 3 other estimates from carpet places in my area and not one said they needed any money upfront. Maybe the hurricane really messed them up and I feel bad if they're having severe issues but I can't trust them right now. We've all been told, from the news even, to not give people money upfront for repairs, or at least not much. If a good size company like them needs my money to get materials for just 1 room of carpet and pad is all, then I think there's more going on here. Definitely don't feel I got the right service for a returning customer. read more