When I bought my new home I bought a kuka sofa and three kuka chairs. I really liked the simplicity…read moreof the design. Everyone comments on how nice it is. My recliner got stuck in the up position and even though it wasn't under warranty they sent some one out to repaired it. I payed the reasonable service fee and was very happy with the repair - it was my fault. Whole heartedly recommend Peerless for beautiful leather furniture and overall great delivery reasonable price and friendly repair service.

Among the better experiences of this past year's home renovation was a stop (or two) at Peerless…read moreFurniture. It's reasonably easy to approach from I-64, even with heavy traffic from highway to parking lot. Inside, masks were required. We received just as much service as we needed, but also were allowed to roam. In the end, Therese H. settled on a Natuzzi sectional, and accent furniture including barrel chairs, ottoman, and rug. Once it all was priced up, the total bill compared favorably to similar furniture at other places. The sectional was made with T's custom measurements, which meant it would take a while. We were told five months, but it ended up being less than four. Thanks, PF, we won't hesitate to shop with you again!

Service was absolutely fantastic. Purchased a mattress on Thursday. Delivery day was Saturday…read more Delivery guy couldn't believe I was getting rid of my (8 yr old) mattress. It was sagging in middle. When I saw box spring I knew why mattress was sagging. There was a huge dip in the middle of box spring. When he took box spring we could see the rails etc had failed. After they left I called store to explain problem. Seth came to my house with new rails & put bed together. Super service!!

I love this store! We bought a great mattress here at a good price but the best part is the sales…read moreteam. No high pressure sales and very professional, knowledgeable staff. Love their culture and will buy all our beds in the future from them. They are a breath of fresh air after visiting other stores like Ashley where your needs come second to their commission. I'm so glad to have The Bedroom Store in our area!

I placed an order for some furniture yesterday with a scheduled delivery for today. I noticed that…read moremy order status staying in "processing" for most of today so I called the store to confirm that I was getting my order. Mariano told me that he would need to put me on a brief hold. I waited 20 minutes and he never came back. So I called back and I spoke to Martin and he told me to expect delivery today between 4 and 6 pm. About 30 minutes ago I got an email telling me that my item was out of stock and that I needed to call the store to get a refund or pick something else. I called the store to get my money back and I was asked if I could go on brief hold. At this point I have been on hold 11 minutes. I would never do business with this location again.

I just realized I never updated this review. We had so many issues with service to fix and repair…read moreour furniture and it took them quite a bit of time but they did come out and fixed and repaired. I would have giving them a 5 but it took them months to do anything. Furniture is about 7- 8 years old and still working. Love the furniture not so wild about customer service!

We purchased a reclining sectional, mattress and rug today from Weekends Only in Fairview Heights…read more We had awesome help on the sales floor and the customer pickup dock was quick and professional and helpful. And the prices were awesome - so much less than other places we shopped. Highly recommend!

I as well wish that I could give this establishment zero stars.But unfortunately that is not an…read moreoption. It is very, very sad to me that in the day when we works so hard for money, that doesn't go very far at all and then to choose to spend it with this establishment and then be treated with such total and gross disrespect does not make any sense at all. If I were as evil as the manager was to me. I would say, I hope this business goes out of business.But that would put a lot of people out of work, and that would not be good. I manage an establishment with 20 employees and if I ever heard one of my employees talk to any customer or not make it right for any customer. I would unfortunately have to do some corrective action in a possible separation. To employ somebody who literally talks to People with blatant disrespect, literally waiting until you close your mouth so they can jump on top of you has to have the last word unwilling to do absolutely anything to help you is absolutely ridiculous. I will never in my lifetime. Go back to the store and anybody that I know that wants to buy furniture. I will make sure that they stay far far. Far away from this store. I will also be trying to see what I can do to seek some. Type of legal action. Because none of the things that I was told after purchase and receiving damaged furniture was disclosed to me at the time of sale or during my shopping experience. However, the sales guy was great. Unfortunately, like a previous reviewer, said, once you sign the papers, it's no longer an issue for them. Never again.You got me once, but you won't get me twice.

Ashley was great. We have shopped here a couple times and the first time, another salesman would…read morenot leave us alone the whole time which was very frustrating for us. The second visit, we got Ashley who greeted us, was very professional and made clear he would respect our privacy but also check in periodically. I'm not one to complain but it is very frustrating being a young couple in our 20s, going to spend thousands and get treated like we are kids. I get that we are young, but to assume that we are oblivious to information such as a card balance, how much the "monthly payment" is and to repeatedly not listen to what we wish to not add on to our purchase.

LET THE BUYER BEWARE! Zero stars for the O'Fallon/Shiloh Illinois Lazy Boy Store! We purchased a…read morehigh end motorized reclining sofa and love seat with console, one of the most expensive sets in the store, on Labor Day 2022. We were told it would take a few months to get our furniture delivered. On 22 October the furniture arrived with both pieces having non-functioning motors! We were told they would be fixed or replaced soon. After hearing nothing for more than a week, I visited the store and the manager was present as I presented our displeasure with no one contacting us but he chose not to get involved. On 22 November the new furniture arrived and this time never left the truck as the first piece was unwrapped the truck driver discovered a large gouge and inch by inch V shaped tear in the leather on the left end that went down to the wood frame. Again, no one contacted us as we rejected the second set of furniture. We visited the store and asked for the manager who told us we could not get a refund! He would contact the warranty company on our behalf and see what he could do. We told him after two failed attempts to deliver a quality product, we weren't interested in furniture that clearly left the Chicago warehouse in poor or non-functioning condition. A warranty does not go into effect when nothing has been delivered. Again, the store manager refused to refund our nearly $10,000 purchase! He said he did not have the authority to refund. LET THE BUYER BEWARE!!! There is another furniture store next door; there is also a store in Fairview Heights that specializes in leather. We still don't have our money back or any offer of a solution!

Excellent experience with sales and designer. Naomi Malon was outstanding with selection of fabrics…read moreand color. Came to my house to personally ensure setup was as designed and added accents and additional personal touches. Highly recommend their products and services. -Mickey W

I use to come to this store when it was Gardenridge. Still carry most of the same items. From home…read moredecor, outside patio sets, to bathroom, and kitchen items. They carry framed art work and picture frames. Even area rugs too. Store is very spacious and clean. All staff members are friendly and welcome. They greet you and make sure you're finding what you're looking for. I went looking for scrubs, but to my dismay they don't carry anymore. I still left with a throw blanket that was half off and some kcups for coffee. I'd still go here for other items for household items.

Honestly, I have never been so taken aback by such poor customer service. The woman checking us out…read morewas rude, judgmental & impatient. I am still in disbelief.